A Hotel And Restaurants Tourism Essay

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A hotel and Restaurants are the place where providing products such as food, accommodation and services to the guests who willing to pay for whatever consumed or experienced by them.

Basically when the people like to stay or eat out of the home, first they expect the good services, quality products and satisfaction because of this the classification systems is introduced to in hotel and restaurant Industry. Once we search about why people using the classifications systems in hotel and restaurants;

The people can find the hotel and restaurant in easily according to their budgets, because every one can't stay in five star hotels and they can't eat in luxury restaurants, so they can find the hotels and restaurants in their capacity.

Most of the people they like to stay and eat at quality and luxury hotels and restaurants, because they like to keep their high range so this classification system is most useful to find the highest range of hotels and restaurants also.

Everyone has a expecting the different facilities, so according to some of classification systems they can find the facilities,

Eg; swimming pool, sports access, live music, Wi-Fi Internet access conference facilities,

*specially disable people expecting the assistance or disable access in room and restaurants

Accessible to a wheelchair user travelling independently.

Accessible to a wheelchair user travelling with assistance.

Accessible to someone with limited mobility, able to walk a few paces and up a maximum of three steps.

The every traveller interest to visit to different kind of places so it's very helpful to find the accommodations and quality restaurants in their interested places.

The people can make sure their own health and safty,via the classification system because the classification systems are have some of basic law and rules because of that they are checking the quality of food and products, after that only their register with them that industry,

And as a same time this classification system is helping to the Hotel and restaurant industry also,

Every customers are checking the range of facilities and the quality of products, so their taking the classification guides in their hand before their leaving home so this is the best way to advertise the industry,

It's the best way to publish their business, once the hotels or restaurants are registered with this systems their publishing their qualities of products, and their services, and they can show the range of their industry

Eg; one - five stars hotels, one - three roses' restaurants

The classification system is reaching to all the customers as a tour guides, so when the Hotel and restaurants are register with this the industry don't want to advertise their products and services as a result the industry promote the business automatically via the classification system.

In this guides their using lots of simple symbols to easy to identify the range or standards, qualities, services, prices and facilities of the hotel and restaurant industry. Eg;

The classification systems are having different structures;


Every Form of licensing which may or may not demand a minimum standard. Eg; Safety and security, Cleanliness, Maintenance, Physical Quality, Hospitality, Reservations, Prices and Billing, Housekeeping Services, Food Quality, Menu and Pricing, Heating and Temperature Control, Lighting, Communication and Business Services and Alcoholic Drink Services/Licences


Separation of different types and ranges of accommodation as one To five stars hotel this several categories based on a range of criteria according to these five aeries such as cleanliness, service, food, bedrooms and bathrooms.

And also we can divide the Hotel accommodations as five to seven categories to be applied. - Other forms of accommodation e.g. motels, guest-houses and self catering apartments seldom justify more than two or three classes.

Grading: Often combine with classification; this is a quality assessment awarding a symbol to denote an above average service to an accommodation facility.

Eg; Green globe classification systems for environment, product the global warming,

Popular classification systems in Great Britain:

AA (Auto mobile association)

Michelin guide

Tourist Board

AA - Auto mobile association (Accommodation Guide)


The AA is offer quality-assured accommodation because the AA team of experts visited and rated for the all the accommodations.

In this AA classification system has offer over 6,500 places to stay in UK. Whether Travellers looking for B&Bs, farmhouses, inns, hotels, country houses hotels or town houses, they can find the perfect places via AA.

Every Accommodation uploaded with their available facilities, location, prices, services, and with the images and Details with the descriptions written by an AA inspector.

From short breaks and family holidays to business trips, everyone can book their accommodation with the AA for guaranteed peace via the secure online booking process

The AA is one of the UK's most well-established and respected organizations and has been recommending hotels to travellers since 1908. With over 100 years of experience behind us, you can be confident in your hotel choice.

Get the most out of the details of trip with AA Travel. Easy to find the route and find places to stay at your destination with AA Route Planner, and find places to eat out at your destination with our Restaurants HYPERLINK "http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=new&page=fooddrink"&HYPERLINK "http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=new&page=fooddrink" Pubs search facility, and find things to do and places to see with the AA's Events HYPERLINK "http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=new&page=eventattraction"&HYPERLINK "http://www.theaa.com/travel/basicsearch/preparepoisearchstage1.do?statusstage1=new&page=eventattraction" Attractions listings.

The common standards make types of accommodation easy to understand and give you confidence that establishments can meet the standards you require.

The AA is categorised the accommodation such as Hotel, Guest accommodation and Budget Hotel.

Hotel and guest accommodation are divided into sub-categories or designators that provide more information about the type of establishment.

Hotel categories;

* Hotel;

A formal accommodation offering full hotel services.

*Country House Hotel;

A hotel with sample grounds or gardens set in a rural or semi-rural situation; the property has a focus on peace and quiet.

*Small Hotel;

Smaller establishments having a maximum of 20 bedrooms, and personally run by the owner.

*Town House Hotel;

A high-quality property of distinctive style with a maximum of 50 bedrooms, set in a town or city centre; possibly no dinner but room service is available instead.

*Metro Hotel;

A town or city property providing full hotel services except dinner, with the easy walking distance of a range of places to eat.

Guest accommodation categories

B&B (Bed and Breakfast)

who they are providing the accommodation and breakfast only by owners for paying guests.

Guest House

who they are providing the accommodation, breakfast and more services by owners and staff for paying more than six guests.E.g. Dinner.


Bed and Breakfast or Guest House accommodation provided on a working farm.

Restaurant with Rooms

A restaurant offering a maximum of 12 bedrooms.

Guest Accommodation

Any establishment that with the accommodation only in this general category.

Accommodation standards Star ratings

Star ratings, from one to five, show the standard of quality for hotels and guest accommodation.

Star rating


Guest Accommodation

The most of the rooms are en suite standard,

Daily Breakfast and dinner most evenings at the designed restaurants.

Minimum quality requirements are; cleanliness, maintenance, hospitality, facilities and services.

Continental breakfast is served in a dining room or eating area, or bedroom only.

All rooms are en suite with the private facilities.

Daily breakfast and dinner serves at Designed restaurant or dining room.

Good quality beds and breakfast prepared with a good level of care.

Professional Staffs and quality services.Eg; Silver services.

All rooms are en suite,

The restaurant or dining room is open to residents and non-residents.

Standard services with Friendly welcome, and good-quality beds and furnished room

A Good quality choice of fresh cooked food for breakfast.

Professional, uniformed staffs respond to the guest request and needs,

Well-arranged public areas.

The restaurant or dining room is open to residents and non-residents,

Lunch is available in a designated eating area.

At least half of the bedrooms are en suite or have private bathrooms with Very good beds and high quality furniture.

A Good quality choice of fresh cooked food for breakfast

Luxurious accommodation and public areas, with a range of extra facilities available

High quality menu and wine list.

All bedrooms are en suite and with the private bathroom.

Excellent quality beds and furnishings.

Breakfast includes specials/home-made items, high quality ingredients, and fresh local produce.

Other accommodation symbols used on this website

AA Merit % Score

This is the additional Star rating system, this percentage is an AA Merit Score as a percentage. It shows the level of quality achieved within each Star rating, which helps you to compare hotels with the same number of Stars.

 AA Inspectors' Choice

these hotels stand out as the very best in the UK and the Republic of Ireland, regardless of style. The selected Inspectors' Choice hotels are identified by red Stars.

Highly Commended

The score is then represented as a one- to five-Star rating. Yellow Stars indicate that an establishment is within the upper 10% of the quality score range for a three- four- or a five-Star guest accommodation.

  Breakfast and Dinner awards

For guest accommodation, the eggcup and pie symbols indicate a very special breakfast or dinner, with an emphasis on freshly prepared local ingredients.

 Unconfirmed rating

This symbol shows as their Star rating has not been confirmed. This may be due to a change of ownership or because the establishment has only recently joined the AA rating scheme.

 AA Associate recognition

Establishments inspected and rated by Visit Britain, Visit Scotland or Visit Wales can pay to belong to the AA Associate Hotel/Guest Accommodation Scheme. You can be confident that all AA Associate-recognised establishments have Star ratings that meet the common quality standards.

Accommodation prices

Prices are given for a single or double room per night this Prices include VAT, except in the Channel Islands where VAT does not apply.

But this all the prices are subject to change better to check the rates before making booking, and these prices for hotels and guest accommodation shown in Euros (EUR).  

Pennant ratings for campsites and caravan parks

Campsites and caravan parks are rated by AA inspectors on a five-point scale. The Pennant ratings increase with the quality and variety of facilities a park offers.

The AA Pennant rating is only based on the touring pitches and the facilities at campsites and caravan parks. AA inspectors do not visit or report on rented static caravans or chalets.

Holiday Centres

Holiday Centres cater for all holiday needs, including entertainment and catering facilities. They provide:

a wide range of on-site sports, leisure and recreational facilities

exceptional supervision and security

a choice of eating outlets

touring facilities of equal importance to statics

a maximum density of 25 pitches per acre

clubhouse with entertainment provided

automatic laundry

Rosette awards for restaurants

In nationwide about 10% of restaurants are standard of one Rosette awards worthy of One Rosette .AA Rosettes are solely awarded by AA Hotel and Restaurant Inspectors. External influences from hotels, restaurants or other guides are not taken into account when awarding Rosettes.

These restaurants they serve food prepared with care, understanding and skill, using good quality ingredients. Around 50% of restaurants/hotels within our AA Restaurant Guide have One Rosette.

Excellent restaurants that aim for and achieve higher standards and better consistency in this standard restaurant have a best cooking and there will be the selection of quality ingredients in foods. It's around 40% of restaurants/hotels within our AA Restaurant Guide have Two Rosettes.

It will be outstanding restaurants the cooking is underpinned by the selection and sympathetic treatment of the highest quality ingredients and in here they are maintaining the great timing, seasoning and the judgment of flavour combinations will consistently be excellent. And like this restaurants maintain the good quality of wine list also in this service. Around 10% of the restaurants/hotels within the AA Restaurant Guide have Three Rosettes and above.

Among the top restaurants in the UK, where the cooking demands national recognition. These restaurants exhibit intense ambition, a passion for excellence, superb technical skills, and remarkable consistency. They will combine appreciation of culinary traditions with a passionate desire for further exploration and improvement. There are very few restaurants with Four AA Rosettes.

The pinnacle, where cooking compares with the best in the world. These restaurants have highly individual voices, exhibit breathtaking culinary skills, and set standards to which others aspire to, yet few achieve.

Once we search about Doubletree Hilton Hotel through AA as one example;

Hotel Star category Register with AA Restaurant Category

Doubletree by Hilton Chester 81%

Location Warrington Road

Hoole Village Percentage Score of this Restaurant



Contact Tel: 01244 408800

Fax: 01244 320251

Price from £65.00

About the Hotel; Major investment has transformed this notable 18th-century country house into a must-see destination.

Available Facilities; - Bedrooms, with smart modern bathrooms, are very well equipped and feature a wealth of practical and thoughtful extras. Public areas, furnished in a minimalist style, retain many period features, including a Grade II listed conservatory. The Orchid Restaurant is an ideal setting for both casual and fine dining. A luxury spa is due to open in the autumn of 2009.

Hotel Images;


Bed Rooms

Extra Facilities

M53 junct 12 towards Chester. Hotel 500yds on left

Nearest station: Chester

Nearest motorway: M53 junct 12

The Doubletree By Hilton Chester Is Located In Chester, England.

Outside City Centre, Close To Chester Races, Near Chester Zoo

En-suite rooms:110

Direct dial from rooms 

No dogs allowed except guide dogs 

24-Hour Room Service,

Restaurant, Concierge Desk, Cable Television On Flat-screens,

Complimentary High-speed Internet, Coffee And Tea Facilities

According to this AA guide they had given the enough information about the Doubletree Hilton Hotel. Such as the hotel star category, restaurant's Rosette awards, Restaurant percentage Score, Hotel images, the room price, available facilities of this hotel also. So we can say this guide made for easy to find the accommodation where the traveller interested.

Michelin Guide

In 1900 the Michelin Guide started by Andre Michelin in France, The main product is Michelin tyres, the first Michelin Guide was created for who they are working with the company drivers only, because it's easy locate garages and fuel suppliers during their journey in France and in future it was included the good places for food and lodging to overnight stay in France.

In future The Michelin Guide offers selection of the best hotels and restaurants in every category, at prices to suit all budgets. The choices are made by Michelin team of inspectors, who they are travelling across the country in all

Now it's with 12 guides covering Austria, Benelux, France, Germany, Great Britain & Ireland, Italy, Spain, Portugal, Switzerland.

However the main goal is to make travelling easier and help readers.

The Scale of Michelin Guide;-

In 110 years, 30 million copies of the Michelin Guide for France have been sold, with an average of 400,000 copies sold in each of the past three years in a total of 97 countries.

 45,000 letters are received every year for the Michelin Guides in Europe, of which more than 80 per cent agree with our recommendations.

 Fewer than five per cent of establishments in the Guide have been awarded stars.

 The Michelin Guide Great Britain & Ireland includes 5445 establishments. 

The 12 Guides in the collection contain a total of more than 45,000 hotels and restaurants.

The Michelin guide has divided in country wise as Red Guide and Green Guide.

Red Guide is shows the categorized accommodation and restaurant details in the country, but The Green Guide is showing the information on history and cultural heritage of the country.

The Michelin Guide using the symbols and categories of Restaurants sector;-

-Quit comfortable Restaurant

-Comfortable Restaurant

-Very comfortable Restaurant

-Top class comfort Restaurant

- Luxury in the traditional style Restaurant

-Quit comfortable and pleasant Restaurant

-Comfortable and pleasant Restaurant

-Very Comfortable and pleasant Restaurant

- Top class Comfort and pleasant Restaurant

-Luxury in the traditional style and pleasant Restaurant

-A very good Restaurant

-Excellent cooking, worth a detour

-Exceptional cuisine, worth a special journey

- Bib Gourmand

- Traditional and pleasant pub serving food

- Traditional pub serving food

- Good Wine selection

The Michelin Guide using the symbols in Hotel sector;-

-Restaurant -Car park

-Air condition - Non smoking

- Internet - Disable access

- Starlight TV - Suitable for Children

- Animal allowed -Swimming pool

The Example of the Hotel which is registered with Michelin;

Hotel star rate

London Marriott Hotel County Hall Location

London County Hall, Westminster Bridge Road GB - London SE1 7PB

Facilities Price

Rooms for person(s) from 168.26 £


Facing the Houses of Parliament, Big Ben and the River Thames, this historic and central 5-star Marriott hotel has first-class service, a pool, gym, spa and luxurious rooms. London Marriott Hotel County Hall shares the South Bank with the London Eye and London Aquarium. Rooms have luxury bedding, air conditioning and bathrobes. Some have stunning London views. Fine cuisine is served in The County Hall Restaurant. There are many lounges and bars, and 24-hour room service.

The Example of the Restaurant which is registered with Michelin;

  Very Comfortable and pleasant Restaurant Excellent cooking

The Capital Restaurant    


22-24 Basil St GB - Chelsea SW3 1AT Location


Cooking French / INCLUDEPICTURE "http://www.viamichelin.com/viamichelin/gbr/img/rg/072.gif" \* MERGEFORMATINET 38£/58£ INCLUDEPICTURE "http://www.viamichelin.com/viamichelin/gbr/img/rg/513.gif" \* MERGEFORMATINET Good Wine selection

Phone (020) 7589 5171

Fax (020) 7225 0011

E-mail HYPERLINK "mailto:reservations@capitalhotel.co.uk" \o "reservations@capitalhotel.co.uk" \t "_blank" reservations@capitalhotel.co.uk

Site HYPERLINK "http://www.capitalhotel.co.uk" \o "http://www.capitalhotel.co.uk" \t "_blank" http://www.capitalhotel.co.uk

Cuisine French


Remarks Hotel restaurant imbued with an understated elegance. Confident, precise cooking; classical dishes come with impishly ingenious touches. Enthusiastic and knowledgeable staff.

Specialities Crab lasagne with langoustine cappuccino. Saddle of rabbit Provencal with seared calamari. Iced coffee parfait with chocolate fondant.

The Tourist Board in England.

The goal of the Tourist board is to develop the tourism England. The tourist board guide is including over 27,000 quality assessed accommodation establishments for a place stay.

The Tourist Board is operating the Tourist Information Centres is all over the England,

TIC services are;

Find a place to stay

In TIC can find the quality accommodation to stay to the tourist where they are interested to visit. 

Plan a Tour

The people have any ideas about their holidays, or day outs, the TIC make the tour plans and arrange the trip according to their ideas and where they are interested places and also they can search for attractions and events all over the country, the people can also purchase tickets for events and attractions in TIC

Destination guides

In TIC issuing the Destination guide so, anyone can read the destination guides in the Destinations section and learn about a wide range of towns, cities, villages and other holiday locations all over England.

Traveller's tips

If Traveller's like to visit anywhere in England, the TIC will give the important and use full information and instructions to them, it's helpful for their safety and healthy travel.

The Tourist board is categorising the industry according to their minimum requirements, such as accommodation standard, cleanliness, ambience, hospitality, service and food. When the tourist board satisfied they are using the star rating system, (1 to 5 Stars)

Except the star awards the Tourist board is awarding the Silver & Gold awards for hotels and guest accommodation whose quality outperforms their star rating.

The tourist board is care about the green world; as a result they introduced the green award.

The tourist board expect the minimum requirement of establishment:

Licensed to serve alcohol

All bedrooms en-suite or with private bathroom

Designated reception facility and proprietor or staff on the premises day and evening

Access to hotel at all times for registered guests

Dinner served at least five days a week

(Unless town house hotel/metro hotel)

The Tourist board categorised the accommodation;


Any establishment have more than 20rooms it's categorised under the Hotel category.

Small hotels

More than 6 rooms and a maximum of 20 and its run by owner

Country house hotels

Accommodation with grounds or gardens, in a rural or semi-rural location, with emphasis on peace and quiet.

Town house hotels

It's established in city/town centre locations offering high quality with a distinctive style.

Metro hotels

It's we can found in city/town centres, offering full hotel services, but no dinner. They will be within easy walking distance of a range of places to eat.

Budget hotels

Always part of a large 'branded' hotel group offering clean and comfortable en-suite facilities, 24-hour reservations and a consistent level of facilities.

Self catering

This accommodation provides the freedom to eat out or cook for yourself

Holiday villages

Holiday villages are a popular way of combining accommodation and on-site leisure facilities for families and adults.

Park Inn Heathrow, managed by Rezidor Hotel Group, offers 880 comfortable and spacious guest rooms and suites. Conveniently situated at London's Heathrow Airport, the hotel is close to Stockley Business Park, Royal Windsor and Legoland, plus central London is just a 15-minute train ride away on the Heathrow Express.

Additional facilities at Park Inn Heathrow include a fitness centre which comprises a 15-metre heated pool, a wide variety of cardio-vascular equipment, a sauna, a solarium and a Jacuzzi. Access to the fitness centre is complimentary to hotel guests.

Pulse Café / Bar / Deli offers a modern international café menu serving fresh and eclectic comfort food from around the world, including many healthy and low carbohydrate options. New opened multi-cuisine Restaurant and Bar called Bravo! Bravo serving food from throughout the world with back ground live music and entertainment.

Brand new state-of-the-art Conference Centre makes the Park Inn Heathrow hotel one of the largest conference venues at Heathrow Airport with 2,045 square meters of meeting space, the new facilities are offering an additional nine conference and meeting rooms, all adding up to a total of 43 versatile rooms accommodate up to 700 delegates in theatre style.

Prices from £79.00, subject to availability.