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Various theories have been significant in forming and recognising organisations. Throughout the twentieth century, the theory and practice of organisations have been modified from a more traditional management approach were efficiency and profits were the main goals to a more networked approach where service and user satisfaction are the focal points (Hughes and wearing 2007). Each organisation is different. Differences relate to varying missions, demographics, location, physical environment, management style, levels of funding and financial conditions, and whether the organisation is public, nonprofit, or for-profit, among other factors. This essay will discuss the importance of organisational mission/vision statements, structure, resourcing and service in distinguishing human service organisation from one another as well as provide theoretical analysis on how this can influence the organisations practices and services.
Human service organisation is the word often used to describe health, welfare, and educational organisations, and is generally identified as organisations whose goals are to provide some kind of service for people individually or communities (Gardner 2006). Human service organisations set out influence in structuring the nature of social work practices. The agency provides the decree and authorisation for carrying out societies order in regard to the health and well-being of the citizens and regulates the resources essential to accomplishing this work (Hanson, 1998).
Human service organisations obtain their purpose from community needs and priorities, as characterised by the social settings at any given time. In many ways social work practice is established , facilitated, and at the same time controlled by the purposes and operating modes of human service organisations. In theory , purpose is comparatively consistent across all human service organisations in that in a broader sense “meet the needs and contribute to the well being of consumers , and to contribute to the overall social welfare (Jones and May 1992,pg.84 , as cited by Gardner 2006).It is imperative that the overall vision does conveys the broad hopes of the organisation as well as comprehend the intricacy of its purpose.
Womens Domestic Violence Crisis Service (WDVCS) is a Victorian State-wide service for women enduring violence and abuse ‘from a partner or ex-partner, another family member or someone else they are close to’. Women Domestic Violence Crisis Service acknowledge the diversity of women and children’s experience and supplies a response that respects the unique needs of the individual woman and their children. WDVCS will ensure that the response meets the requirements of the organisation’s funding and service agreement and its legal obligations. The organisation through feminists realised the importance of servicing woman who have been experiencing domestic violence, and the wants for those women to be safe. At the beginning, WDVCS started from several individuals houses, were they would answer phone calls to service the community, to what is now classified as an organisation. The philosophy of the organisation is that violence is not acceptable on the basis of human rights and that women experiencing domestic violence have the right to be safe. Domestic violence does not affect one certain type of individual but in fact affects a vast array of individuals from across all levels of society and from all types of religious, ethnic and race groups.
The Women’s Domestic Violence Crisis Service of Victoria (WDVCS) acknowledges that the staff of the organisation are a vital and valuable resource. WDVCS has an obligation to supporting the growth and preservation of a demographically diverse workforce that is highly skilled, motivated and resourced to ensure quality and continuity of service delivery. All staff of WDVCS are expected to work within the Philosophy, Policies and Procedures of the organisation and abide by the Code of Conduct.
WDVCS is not an auspice, it is a corporate association in its own right which means WDVCS has its own board, CEO, coordinators and staff .WDVCS has four coordinators, Telephone crisis coordinator, accommodation coordinator, communication coordinator and Quality committee coordinator. All of whom supervise the phone team and accommodation team. The Communication coordinator works on community development and media projects which was established by WDVCS in 2008, the aim of the project is to educate women on how to share their experience in domestic violence to the public via the media and also to empower women to respond to media in a self-assured way. The board of WDVCS is responsible to set all WDVCS strategic plans of the organisation. The board insures all the risk managements of the organisation, as well as ensures that the CEO utilises the organisation resources, budget in order to carry out the strategic plan. WDVCS has nine female board members who came from diverse factions of the community.
Organisational structure frequently involves an array of values and beliefs about the roles and responsibilities on how decisions should be made by using a criterion. The Women’s Domestic Violence Crisis Service of Victoria (WDVCS) has a commitment to feminist, democratic work practices. It is essential that decision-making authority be informed by processes that are participatory, democratic, transparent and responsive to the needs of women who use the service. There are two ways decisions can be made ,formal and informal, the formal part is governed by board .WDVCS is not a very hierarchical organisation as such. The organisation has regular meeting, quality committee which involve staff member who have inputs to the organisation policy and procedures via quality meeting and they make recommendation for same policy to be taken for further discussion on staff meeting, CEO of the WDVCS stated in the interview that ‘they take a more democratic and concise of organisation decision making but the end of the day the final decision lies back to CEO’. Worker’s involvement and input to worker meeting and quality meeting result in less frustration with organisational superiors as participation allows workers to feel somewhat accepted. The community does not have much input on the organisation decision making process , however if user or community member were interested in the organisations decision making process they can be nominated to join the board that way they can become more involved. The only way the organisation receive input from community is the feedback from their clients via telephone service and through women who access the accommodation but it is an area the organisation is working on to improve via WDVCS website. So the community can have an opportunity to have an input and provide feedback.
The Women’s Domestic Violence Crisis Service of Victoria (WDVCS) is committed to a rights advocacy direct service delivery model. The service model emphasises a crisis intervention response, which prioritises safety, informed choices and the rights of women to control decision making about available alternatives. This service model offers high quality crisis intervention, counseling, advocacy, support, information, referral and emergency accommodation services to women and their children who are victims of domestic/family violence. The service model is primarily focused on reinstating women and their children’s right to live safely in the community. This service delivery model supports the unique role of the WDVCS as the only statewide telephone crisis service and supported emergency accommodation service provider for women and children who are victims of domestic/family violence. The Women’s Domestic Violence Crisis Service of Victoria (WDVCS) recognises the basic human rights of all women and children to: safety, shelter and food; live free of fear and violence; and dignity and respect. WDVCS is committed to providing responses that respect the rights of women and their children to be supported in their efforts to be free from violence in an environment that is safe from physical, sexual, emotional/psychological, economic and verbal abuse.The primary service users of WDVCS are women and their children who are victims of domestic/family violence.
The Majority of the WDVCS service users are self referral, however they might get a hold of WDVCS information from other services in the sector such as the police, other domestic violence services, community health or the yellow pages. WDVCS has a policy to empower women even if other service do initial referral WDVCS staff will make sure to speak to woman to hear her story with empathy
Today, viewpoints toward how organisations should be run vary considerably from the classic bureaucracy expressed by earlier theorists. Efficiency has culminated to have its appeal as the most crucial goal or characteristic of organisations.
The work environment itself is seen as a critical variable in how much and how well organisations function to attain their purposes.
In today’s view organisations are dynamic, developing and changing in interaction with external stimuli. Partnerships within and between organisations form and restructure among employees and interest groups as each searches for to improve its own interests. Within this framework, each organisation cultivates a unique philosophy that influences how it functions (Hanson, 1998).
Human service organisations are so different; it is not feasible to touch on all the aspects that affect the organisational base of practice. Internal factors have to do with decisions largely made within the organisation about how it will accomplish its business. External factors include social welfare laws and regulations, judicial decisions, funding allocations, and the level of competition among similar agencies in the community. These and other factors determine the parameters in which the organisation functions and set the boundaries for social work practice within them.
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