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What is Facilities Operations Management
Operations management focuses on carefully managing the processes to produce and distribute products and services. Usually, small businesses don’t talk about “operations management”, but they carry out the activities that management schools typically associate with the phrase “operations management.” Major, overall activities often include product creation, development, production and distribution. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.
Every organisation has an operations function, whether or not it is called ‘operations’. The goal or purpose of most organisations involves the production of goods and/or services.
Introduction – Lloyds TSB
Lloyds TSB is a famous and well-known name in United Kingdom especially in Scotland. Lloyds TSB itself was generate in 1995 when the Lloyds Bank and Trustee savings Banks was consent to merge the operations, that time it was the 2nd largest bank in the UK. People also riley for savings BANKS in Scottish heritage. So the Lloyds TSB brand was launched in July 1999. It has 185 branches in Scotland, 3000 branches in all over the UK and internationally 500 offices in 47 countries these all of them backed by the command of the Lloyds Banking Group. This bank has approximately 63,000 employees.”
(Source: http://www.lloydstsb.com/about_ltsb/lloyds_bank.asp [visited on 11-01-2010])
Responsibilities of facilities managers for staff engaged in facilities operations
DAYS AND HOURS OF OPERATION.
It shall be the responsibility of the Bank manager to comply with the terms of the permit or the bid announcement regarding the days and hours designated for the facility to be open for business. It is required that the Bank manager be present at least five days and a minimum of thirty (30) hours each week; however, it is not necessary for the manager to be present during all of the hours that the facility is open. Exceptions to this provision must be approved in writing by the appropriate
Business Enterprises Supervisor. In the absence of the manager, it is essential that a qualified employee be on duty to ensure that all customers’ needs are being met and that the facility is otherwise being operated in compliance with all rules and regulations which govern its operation.
Managers responsibilties in Operational Aspects In Lloyds TSB
Focuses on the line manager as a key stakeholder in the human resource Management process and operational management. Considers the general trend towards devolvement of human resource activities and operational activities to line specialists. Examines issues involved in devolving training, development to the line and operations management with specific emphasis on the potential difficulties. Recent empirical evidence is represented. Concludes that the shape of things to come, at least for the foreseeable future, will be a sharing of responsibilities between the specialist and the line.
(Source: Noreen Heraty, Michael Morley)
Explain using example responsibility the facilities manager hastowardscustomers using the facility Administrative services managersplan, coordinate, and direct a broad range of services that allow organizations to operate efficiently. They might, for example, coordinate space allocation, facilities maintenance and operations, and major property and equipment procurement. They also may oversee centralized operations that meet the needs of multiple departments, such as information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, recycling, wellness, and transportation services. Administrative services managers also ensure that contracts, insurance requirements, and government regulations and safety standards are followed and up to date. They may examine energy consumption patterns, technology usage, and personal property needs to plan for their long-term maintenance, modernization, and replacement.
Imapct of FACILITY Opeartions on the Bank
the part of the treasury organisation that administers and supports the trading activities of the treasury front office. The back office’s main functions are to process, confirm, verify, settle, reconcile and record financial market transactions. The back office is also responsible for ensuring that the organisation’s treasury management policy and controls are followed as well as ensuring general compliance with rules and regulations. In a more general sense, the term refers to all administrative functions that support an organisation and includes areas such as payroll and expenses, accounts payable, accounts receivable and accounting.
Bank Relationship Management
Represents one of the most important activities of the treasury function as banks are an important corporate resource and are significant financial stakeholders in an organisation/company. Bank relationship management has two main functions:
- To select and appoint banks according to the company’s funding, cash management and risk management requirements.
- To maintain a consistent dialogue with bank counterparties and to inform them of corporate developments so as to ensure that business is being effected in a manner that is satisfactory to both parties, and that these banks are receptive to the company’s needs at all times.
Assess the Saturatory Regulations To Facility Operations
Statutory regulation exists to protect the publicagainst the risk of poor practice.
It works by settingagreed standards of practice and competenceby registering those who are competent to practise and restricting the use of specified protected titles to those who are registered.
The Government legislation protects seven titles:Clinical Psychologist,Health Psychologist,Counselling Psychologist,Educational Psychologist,Occupational Psychologist,Sport and Exercise Psychologist, and Forensic Psychologist.
To operational manager’s need to tell to his staff about rules and regulations e.g., definitions, permit requirements e.g., general, inspection or investigation, references, permit requirements, exceptions to the standard; about enforcing regulations e.g., probation, consultation, inspections etc; about enforcing actions e.g. general, violation classification etc; about enforcing action e.g. general, inservice training, health statics etc; about reporting procedure e.g. emergency call number, medical call numbers etc; about fire presentations e.g. arrangements for fire departments response, inspection, evacuation plan, fire response training etc; about facility accommodation, mobile units, severability and general etc etc.
Health and Safety rules
The fscility operational manager is obliged to comply with the Health and Safety at Work Act,
- Carry out a thorough risk assessment.
- Draw up a health and safety policy (in writing if the employ are five or more people).
- Ensure your workplace meets minimum standards of comfort and cleanliness.
- Record injuries, accidents and diseases in an accident book.
Health and Safety Documentation Required
The Lloyds TSB Bank have more than five and that includes the owners and any part-time staff – that’s why the bank need written healthand safety documentation. The Law requires that you have a written healthand safety policy statement. Linked to this statement will be the arrangements that exist with the bank for dealing with healthand safety.
Healthy and Safety Policies
Health & Safety Policy StatementsGeneral statement, and policy examples, including contractors
Standard Health & Safety and Risk Assessment formsAnnual audit, risk assessment forms & plans
Environmental FormsPolicy, assessment checklist & action plan and waste disposal note
First Aid, Accidents and DiseaseAccident, investigation, treatment and Riddor report forms
Fire SafetyRisk Assessment forms, policy and procedures and records
Smoke Free, Drugs and Alcohol PoliciesUp-to-date policies governing smoking, drugs and alcohol.
Safe DrivingSave Driving Policy, Guidance for Employees who Drive for Work and Vehicle Checklist
Display Screen EquipmentQuestionnaire, identification & eyesight records and risk assessment
Chemical and Hazardous Substances – COSHHSafety data, risk assessment and action plan forms
Personal Protection Equipment – PPERisk survey and acknowledgement of use
Manual HandlingAssessment checklist & control forms, employee assessments and action plan
Equipment & MachineryMaintenance records, and risk assessment forms
Hot WorkRisk assessment, action plan and permit forms
Asbestos Containing MaterialsInspection, assessment, action plan, register, control and disposal forms
Disability Discrimination ActAccess audits, checklist, control and action plan forms
Maternity Health & SafetyExpectant mother letter and risk assessment form
Adding more confidence for maintaining communication to international and national business
The key financial functions of international and national banking online, allowing your account’s to monitor, operate and control the transaction aspects of your international and national banking more closely and more effectively than before. Services are offered as individual modules, allowing you to select only those you need. Our international and national services specialists understand that at any rate, clients can keep in touch with transaction, e-commerce is playing an increasingly major role.
We can offer you a more efficient way of accessing our range of trade services products via Online Services, designed to improve speed and accuracy for your accounts. Online Trade Services will enable you to manage four main trade service activities online:
- Import and Export Letters of Credit.
- Import and Export Collections.
- Standby Letters of Credit Issued and Received.
Controle and Procedure
Autorization, autority limits, cash flow forecast, confirmation, counterparty exposure credit, dealing procedure, Electronic Funds Transfer System, execution, Financial Risk Sensitivity Analysis, mandates, recording, reporting, settlement, system log, treasurey control, treasurey management policies, unatorize transaction, and valuation of derivatives do controle and procedure operate by facilities operation manager in the Lloyds TSB Bank.
In the capital markets asset back securities, accredited values, accretion, accretion bond, accrual bond,accured interest, advance refunding, agency transaction, agreement among underwriters, all or none, allotment, analyst, arbitrage,ask price, equity ratio, auction market, back to back market, bear transaction, best mid, block trade and bond insurance etc etc are being handled in the Lloyds TSB Bank by the operational facility managers.
Facility Managers support to effective Building Management
The support of administrative facility management through information technology is identified asComputer Aided Facility Management(CAFM), Facilities Management Systems, or Computerized Maintenance Management Systems. Because computer has become the part of our social and as well as in job activities including banking.
Administrative services managersplan, coordinate, and direct a broad range of services that allow Banks to operate efficiently. They might, for example, coordinate space allocation, facilities maintenance and operations, and major property and equipment procurement. They also may oversee centralized operations that meet the needs of multiple departments, such as information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, recycling, wellness, and transportation services. Administrative services managers also ensure that contracts, insurance requirements, and government regulations and safety standards are followed and up to date. They may examine energy consumption patterns, technology usage, and personal property needs to plan for their long-term maintenance, modernization, and replacement.
The resposibilty of facility managers is to trained the banking staff, ensure the smooth accounts and mortageges operations; describe to the jobs to their employees etc.
Quality and Effectiveness of Facilities Operations
Senior executives and facilities managers can speak the same language–Lean language! Savvy facility managers are being recognized as contributors to overall quality and profitability, and an integral part of core service delivery and manufacturing operations. managers who initiate disciplined processes are in a position to spend their budgets instead of defend them, and have the data available to confirm facilities’ impact on mainstream operations.
It is up to facility managers to think, plan, act, and communicate in an entrepreneurial fashion. Implementing defined strategies and structures to increase quality and productivity in facility operations and maintenance, and add value to the enterprise, takes a significant, long-term commitment.
Quality and Effectiveness of Facilities Operations Analysis
Operations management focuses on carefully managing the processes to produce and distribute products and services. In the operations management major, overall activities often include product creation, development, production and distribution. So Costs can be substantial to store and move inventory. Innovative methods, such as Just-in-Time inventory control, can save costs and move products and services to customers more quickly.
A management consulting firm specializing in facility management, real estate, operations, and administrative planning and management. For consulting assignments we match our team and services to client requirements in order to ascertain innovative solutions for our clients’ facility and administrative needs. We conduct a study, perform an analysis, and present an assessment with action plans, options, schedules and budget. Determining the current status provides a benchmark from which future achievements can be measured.
Facilities management operations is one of the fastest growing professions in the UK. Facilities managers are responsible formany of the buildings and services which support businesses and other types of organisation.
Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want.
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