Employee Handbook Manual
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Published: Mon, 5 Dec 2016
This project report gives an overview how Employee handbook and HR manual is framed, their importance in the company and the content of these two kits. The project was conducted at RMC readymix (India) pvt ltd. RMC India produce readymix concrete for construction purpose.
The RMC readymix India is only 11 years old company and they have 49 networked plants in 20 cities. The RMC’s HR department has its corporate office at Mumbai. They have centralized HR department.
All the HR functions are executed through corporate office. RMC’s HR department is not fully developed yet. They were not having proper Induction Kit, Employee handbook & HR manual for the smooth functioning of the organization. The employees were only provided with the following information:
- Working Hour
- System Policy
- Car usage Instruction
- Health & Safety Policy
- Mediclaim policy
- Group accident Insurance
- Medical reimbursement
- Provident fund
- Grievance procedure
All above information was not sufficient for an employee as well as for HR department for smooth functioning of their work. Even it was presented in term of order and not as a guide.
HR department was facing many problems like:
- Due to lack of information all the RMC’s employees from all the plants all over India were not able to send the complete document so it makes the HR functions expensive as well as time consuming.
- In documentation of new joining,
- At time of mediclaim,
- All the time HR department has intimate employees & their supervisor about their responsibility.
Following are the problem which employees were facing:
- Seniors were not aware with all of their responsibilities.
- Employees were not aware of the rules & regulation to follow and responsibility towards organization.
- Conflict of interest,
- Employees were not aware of all benefit made for to them like; Training, education loan, loan for marriage & their eligibility criteria with procedure.
To make the RMC’s HR department more organized its need to know what other good organizations are following. To extract the information a survey was conducted in 15 companies to find whether they have two different kits or single and how it is beneficial to them. Even some of companies have shown their index.
Out of these 15 companies, 6 companies also had shown full content of their kit.
So after a discussion on survey, it was decided to frame Employee handbook and HR manual.
An informal interview was conducted at RMC India to find out the employee’s point of view about two kits, problem which they faced at the time of joining and their suggestion.
- WHILE PREPARING EMPLOYEE HANDBOOK FOLLOWING POLICY WAS FRAMED IN ADDITION TO THE EXISTING POLICY
- Code of conduct
- Conflict of interest
- Punctuality & Attendance
- Visitor policy
- Personal Records
- policy for no smoking, no alcohol & tobacco
- Sexual harassment at work place
- Loans to employee
- FOLLOWING POLICY WAS FRAMED WHILE PREPARING HR MANUAL
- Classification of employees on the basis of grade.
- Appointment of ex-employees
- Employment of near relation employees
- Performance Management system.
- Employee welfare plan
- Career development & employee appraisal form
- CHANGES MADE IN EXISTING POLICY
- Travel policy
- Phone bills
- Vehicle policy
- Revised employee probation form
OBJECTIVE OF THE PROJECT
*OBJECTIVE OF THE PROJECT*
- To frame formal Employee handbook and HR manual for RMC India.
- To critically examine why employee handbook and HR manual is required in companies.
- To provide accurate knowledge to employees as well as managers and above regarding their responsibility, rules and regulation, various procedure and policy followed in their day to day activity.
- To reduce the work load of HR department as more of information will be circulated with the help of employee handbook and HR manual.
- To frame few policy which need to be included in employee handbook and HR manual.
OBJECTIVE OF RSEARCH
- To find out whether company follow two separate kits or only one kit.
- In taking decision, whether to frame one handbook or two.
- What they have named them.
- To collect all the detail to be included in employee handbook & HR manual.
- To find out the problem which employees were facing due to the lake of information.
- How it is beneficial to employees.
- How it help HR department.
- Employees of RMC India
- HR Head of 15 Organizations.
- Spent 1 week on data collection from 15 different organizations to find out whether they have two separate kits for their company.
- Collected the data through structured questionnaire.
- Around 3-4 weeks were spent for collecting the information relating to existing policy.
- 1 week were spent for identifying employee’s point of view or suggestion.
- The sample size targeted to achieve the survey objectives were 10 employees at the staff level in RMC India.
- In deciding whether to frame handbook or manual a survey is conducted in 15 companies.
Source of information
- Primary data
- Structured Questionnaire.
- Personal informal interview.
The primary data regarding whether to frame handbook or manual was collected from questionnaires filled by HR- Head of 15 different companies. Due to the busy scheduled of HR head of other companies and their valuable time only 6 questions was framed in questionnaire that are related to our survey objectives. Questionnaire has both subjective and objective question. The data collected were first analysis, interpreted and final decisions were taken.
Also, the short interview was conducted of 10 employees to know what are the policies they need to know and problem face by them & HR department in day to day functioning.
During survey the HR Head of other companies and employees of RMC India were very supportive and corporative. They have answered fairly and truly which helped a lot in completion of project.
- Secondary data
Sources of secondary data:
- Other organizations manual
- Related websites
This data helped in framing Index as well as in framing policy.
REVIEW OF LITERATURE
*REVIEW OF LITRATURE*
A literature review is a body of text that aims to review the critical points of current knowledge on a particular topic.
A literature review discusses published information in a particular subject area, and sometimes information in a particular subject area within a certain time period.
Well-written policies can both serve as an effective communication device and help you stay away from legal action or at least give you a better chance against prevailing law suits, says EJ Sarma
Employers should avoid developing one document to serve as both an employee handbook and a policies and procedures manual. Says EJ
- EMPLOYEE HANDBOOK
A step-by step plan for developing an employee handbook:
- How to determine your policies, practices and procedure.
- How to use the manual to help employees make adjustments.
- How to tailor information to accommodate change.
- Using a well written manual to support employees and supervisor.
By- SUSAN L.BROCK & SALLY R.CABBELL
An employee handbook (or employee manual or staff handbook) details guidelines, expectations and procedures of a business or company to its employees.
Employee handbook is given to all employees on their first day of job in the company, in order to acquaint them with their new company and its policies.
According to Federal and state laws, the growing number of cases of employees related to litigation against management strongly suggest that written statement of company policies is business necessity for firms of any size whether small or big. [en.wikipedia.org/wiki/Employee_hanbook]
The origin of word ‘mentor’ goes back to the Greek epic poem The Odyssey. According to the myth, when Odysseus went away to fight, he left his son, Telemachas, in the care of a friend named ‘Mentor’. Mentor was also a tutor to Telemechas. The name ‘mentor’ has, therefore, become proverbial for a wise and supportive advisor. A close reading of myth reveals the relationship between Telemachas and Mentor to be of mutual benefit, with some versions of the myth even reporting Telemachas saving Mentor’s life.
- How to develop successful mentor behaviour:
- Understand the unique role of mentors in the today’s workplace.
- Determine the most effective mentoring style for your situation.
- Established agreement to ensure a successful and rewarding relationship.
- Avoid behaviour that may interfere with mentee growth and development. By- GORDEN F.SHEA
- Performance management – A management process for ensuring employees are focusing their work efforts in ways that contribute to achieving the agency’s mission. It consist of three phases:
- Setting expectation for employee performance,
- Maintaining a dialogue between supervisor and employee to keep performance an track,
- Measuring actual performance relative to performance expectations. [www.osp.state.nc.us/manuals/manual99/pms.pdf]
Ready mix concrete industry in India is still in its infancy but it is an emerging sector. Ready mix concrete (RMC) is a ready to use material, with predetermined mixture of cement, sand, aggregates and water. RMC is a type of concrete manufactured in a factory according to set recipe or as per specifications of the customer, at centrally located batching plants.
Ready mixed is bought and sold by volume, usually expressed in cubic meters. RMC can be custom made to suit different applications. It is delivered to worksite, often in truck mixers capable of mixing the ingredients of the concrete en route or just before delivery of the batch.
This results in a precise mixture, allowing specialty concrete mixture to be developed and implemented on construction sites.
The second option available is to mix the concrete at the batching plant and deliver mixed concrete to the site in an agitator truck, which keeps the mixed concrete in correct form.
In the of centrally mixed type- the drum carrying the concrete revolves slowly so as to prevent the concrete from ‘segregation’ and also prevent its stiffening due to initial set.
However, in the case of truck mixed concrete, the batched material (gravel, sand and cement) are carried and water is added just at the time of mixing. In this case cement remains in contact with the wet or moist material and this phase cannot exceed the permissible period, which is normally 90 minutes.
The use of RMC is facilitated through a truck mounted ‘boom placer’ that can pump the product for ready use at multi storied construction sites. A boom placer can pump the concrete up to 80 meters.
RMC is preferred to on site concrete mixing because of the precision of the mixture and reduced worksite confusion. It facilitates speedy construction through programmed delivery at site and mechanized operation with consequent economy.
It also decreases labour, project time, site supervising cost and resulting in savings. Proper control and economy in use of raw material results in saving of natural resources.
It assures consistent quality through accurate computerized control of aggregates and water as per mix designs. It minimizes cement wastage due to bulk handling and there is no dust problem and therefore, pollution free.
However there are some disadvantages of RMC to-like double handling; which results in additional cost and losses in weight, requirement of godowns for storage of cement and large area at site for storage of raw materials. Aggregates get mixed and impurities creep in because of wind, weather and mishandling at site.
Improper mixing at site, as there is an ineffective control and intangible cost associated with unorganized preparation at site are other drawbacks of RMC. There are always possibilities of manipulation; manual error and mischief as concreting are done at the mercy of gangs, who manipulate the concrete mixes and water cement ratio.
Ready mixed concrete in its wet state is a substance hazardous to health and as such the employer of persons who may be exposed to it at work must carry out an assessment under the control of substances hazardous to health regulations 1994.
The first ready mix factory which was built in the 1930s, remained in a standstill position till 1960s, but continued to grow since then. The leading ready mix concrete suppliers worldwide are the Mexican concrete and cement company Cemex, and their main competitor is France based Lafarge.
The Ready mix concrete business in India is in its infancy. Where as in developed countries, nearly 70 per cent of cement consumption is in the form of ready mix concrete and 25% in the form of recast, in India; ready mix concrete accounts for less than 5% and
as much as 82% of cement consumption is in the form of site-mixed concrete. While 70% of cement produced in a developed country like Japan is used by ready mix concrete business there, here in India, ready mix concrete business uses around 2 per cent of total cement production.
There are several reasons for this; in early 70s both pricing and distribution of cement was controlled due to shortage of supply. Ready mix concrete technology could not be implemented as investor felt that ready mix concrete plant will starve due to non availability of the cement. The levy of additional taxes & duties on RMC, entry tax, excise duty also contributed to the slow development of the concept.
The growth of RMC is predominantly driven by demand from the metro cities. In cities like Mumbai; the mandatory use of RMC is in construction of flyovers provided the requisite impetus to the growth, according to ICRA analysis. RMC is particularly useful when the building activity is located in congested sites where little space is available for sitting the mixer and for stock piling of aggregates. The use of RMC is also advantageous when only small quantities of concrete are required or when concrete is to be placed only at intervals.
Even the concept of ready mix concrete is still catching up in the country, cement majors are keenly focusing on entering the new area in a big way. Anticipating huge potential for the product, cement majors, including Associated Cement Companies, Grasim, L&T , India Cement, Priyadarshini Cements, Chettined cement and Madra Cements are foraying into the RMC business and share of RM is expected to go up from present level of 5 % of the total cement production to the global average of 70 %, according to industry players.
The teething trouble has been overcome by the RMC industry and at the present there are over 37 RMC plants delivering over 1 lakh cubic meters of mixed concrete every month. RMC plants are working at Delhi area also.
Envisaging higher demand; the 16.4 million tonne cement major; ACC is planning to beef up its existing RMC infrastructure of 11 units with 2 new RMC units- one at Noida and other one in Mumbai, during the current year. During the last fiscal, Madras Cements set up two RMC plants near Chennai, with a capacity of approximately 9 lakh cubic meters, while Chettinad Cements installed an RMC facility near to Coimbatore. Grasim’s RMC business accounted for a turnover of Rs. 116 crore during 2003-04, against the turnover of Rs. 59.8 crore during the previous year.
For the growth of industry, government bodies, architects, contractors, engineers, private builders and individuals required to be made fully aware about the advantages of using the ready mix concrete. Government bodies and consultant need to include ready mix concrete as mandatory in their specification for execution.
Government specification for CPWD and PWD jobs should include ready mix concrete as mandatory item. Apart from this tax breaks are required for the growth of RMC and contractors/ developers need to be discouraged from piling up materials like sand, metal, etc. on foot paths and roads.
The materials to be used for making RMC should conform the requirements of IS 456:2000 or relevant code. Under the clause 9.2 or IS 456:2000, the RMC manufacturer has to guarantee the quality of concrete as they would be responsible to carry out the mix design which may be got approved the purchaser.
Advantages of ready mix concrete over site mix concrete
- Time required is greatly reduced.
- Labour associated with production of concrete is eliminated.
- Better quality concrete is produced.
- Elimination of storage space for basic materials at site.
- Wastage of basic material is avoided.
- Elimination of procurement, hiring of plant and machinery.
- The plants are located in the area zoned for industrial use only and yet the delivery trucks can service residential district or inner cities.
- Noise and dust pollution at site is reduced.
- A centralized concrete batching plant can serve a wide area.
Disadvantages of ready mix concrete.
- Concrete limited time span between mixing and going off means that ready mix should be placed with in 2 hours of batching at the plant. Concrete is still useable after this point but may not conform to relevant specifications.
- Access roads and sites have to be able to carry the weight of truck and load. Concrete is approx. 2.5 tonne per cubic meters. In UK, this problem can be overcome by utilizing so called ‘minimix’ companies, using smaller 4m3 capacity mixers able access more restricted sites. Examples of companies of this type in UK include Nimblemix, Micromix, Diddimix and Able mix.
- The materials are batched at central plant and the mixing begins at that plant; so that traveling time from the plant to the site is critical over longer distances. Some sites are just too far away though this is usually a commercial rather than technical issue.
Major cement players (Foraying into RMC business)
- Associated Cement Companies
- India Cements
- Priyadarshini Cements
- Chettinad Cement
- Madras cement
- Ultra tech
- Birla Readymix concrete
- RMC Readymix (India) Pvt Ltd.
Some leading ready mix concrete suppliers world wide is the Mexican concrete companies PCM and Cemex; their main competitor is France based Lafarge.
Projection for future
- The growth in urban infrastructure and boom in the real estate business have been main drivers of growth in RMC business.
- The factors making RMC more attractive is that large construction projects, quality and time.
Ready mix concrete is expected to be the fastest growing market through 2012, increasing its position as the largest outlet for cement. Ready mix concrete companies account for a comparatively small but rising share of total cement demand in number of fast growing developing countries like china and India, where large scale construction project will require significant amounts of ready mix concrete. Consumer demand for cement will also expand at above average rate, stimulated by overall market increase in developing areas, where consumer sales can account for half or more of all cement demand.
Based on the demand for RMC equipment; manufacturers says that the industry has been growing at about 30 % yearly for the last 2-3 years and is likely to sustain at this level for the next few years.
No matter what its line of business, a company pedigree is the one core value that readily shines through and helps distinguish it from the competition. The decade which RMC Readymix (India) Pvt Ltd has spent in the marketing of ready mixed concrete, have helped in reinforcing and sharpen certain traits that the company has become known and respected for.
Such as setting benchmarks in best practices, quality assurance, customer service or driving up standard in health, safety and environmental protection and high degree of integrity, transparency and courtesy.
A venture of Hathway Investment Pvt. Ltd., RMC Readymix (India) Pvt. Ltd began commercial production in 1996. Under the guidance of RMC UK, the world largest producer of ready mixed concrete, RMC India broke new ground when it set up India’s first Ready mixed concrete plant using the world’s best machinery, quality assurance & quality control systems.
Over the years, this small step rapidly became a giant leap. Today, RMC India possesses the country’s largest installed capacity for commercial ready mixed concrete.
It has 49 network plants in 20 cities each with a capacity varying from 60 to 120 cubic meters. They are fully computerized and equipped with world’s latest control system.
Concrete is transported by meticulously maintained transit mixer, boom and line pumps to ensure that RMC India quality product reaches customer via high speed delivery system.
The quality assurance procedures practiced by RMC India are based on United Kingdom’s QSRMC (Quality scheme for ready mixed concrete). This scheme strictly monitors every stage of the entire business.
A prime instance of RMC India quality assurance system is the concept of retrospective control. Cube results obtained are further analyzed by the CUSUM (cumulative sum) Method.
CUSUM based on complex statistical model, predicts the ultimate strength of the concrete supplied, by continuously monitoring performance of the mix, picking up trends from early strength results (instead of 28 days wait) and suggesting immediate corrective action.
As a matter of fact, RMC India is the first and still only manufacturer in India to implement the CUSUM method to ensure batch wise consistency in concrete quality.
ESTABLISHING NEW FRONTIERS
In keeping with its role of pioneer, RMC India has successfully introduced special concretes such as:
- Fiber-reinforced Concrete which prevents Plastic Shrinkage Cracking and improves the abrasion and impact resistance of concrete.
- Coloured Concretes brighten up any environment.
- Temperature Modified Concrete minimises thermal cracking in mass concrete.
- Slurrified Microsilica Concrete is a high performance material for corrosive marine conditions, and in India, yet another RMC India first.
In addition, RMC India produces concrete that incorporates GGBS and PFA to enhance durability.
OUR PEOPLE, OUR PRIDE
One of RMC’s greatest strengths is its people. RMC India boasts of personnel who are not only highly qualified, but also richly experienced in all kinds of situations.
Whether engineer, office assistant or transit mixer operator, they bring to their work a passion for quality and service that is in harmony with the Company’s commitment to excellence.
In fact, all of RMC’s technical and sales personnel undergo preliminary as well as advanced courses conducted by the prestigious City & Guilds of London Institute (CGLI) and certain key members of the staff also receive training abroad.
As a matter of interest, it was RMC’s experts who were invited to participate in the drafting of the Revised Indian Code for Ready Mixed Concrete: IS 4926 an eloquent testimonial of industry recognition.
HEALTH, SAFETY AND ENVIRONMENT
The Company has always accorded high priority to this area of global concern insisting that HSE begin from the word go. Right from selection of a location, plant and machinery to the protection of people within the plant layout, this preoccupation with safety steers every aspect of RMC’s operations. When it comes to the environment RMC India leads the way.
All aimed at reducing the spread of dust emissions. The Company has also installed a waste water utilization system, whereby all water is recycled. And an annual contest has departments vying with each other for the RMC India Safety Trophy.
Last but not the least; RMC India is very clear about how it wishes to conduct business. Right from identifying, selecting and acquiring land for the setting up of units; to disclosure of the nature of ingredients used in the manufacture of its products and compliance with every governmental regulation in a timely and transparent manner, the
Company has laid down policy guidelines that are unrelenting in their emphasis on ethical business practice.
RMC India Follow the principle “Happy employees bring success to the Company”. The company believes that the right environment fosters high standards of professionalism and performance.
Its core values are respect for individuals, open environment and communication. The company endorses the view that businesses don’t deliver value to customers people do, and this is the spirit which guides its relationship with its employees.
Mumbai, Kolkatta, Bangalore, Chennai, Delhi, Mangalore, Hyderabad, Vishakhapatnam,
Trivendrum, Manipal, Surajpur, Indore, Ahmedabad, Jaipur, Pune, Goa, mohali, Lucknow, Coimbatore, Mysore, Ghaziabad, Noida & Surat.
MANAGEMENT TEAM OF RMC INDIA
Mr. Ganesh Kaskar
Executive Director & CEO
Mr. Venugopal Panicker
CFO & Company Secretary
Mr. Srirang Sondur
Mr. Raj Pillai
Mr. Sanjay Nikam
Vice President-Engg & Development
Mr. Ravishankar M
Mr. K.P. Murali
Regional General Manager-Gujarat
Mr. Sunil Kumar
Regional General Manager- NCR & North India
Mr. K.P. Ghosh
General Manager- Engineering
Mr. Subhasish Bandyopadhyay
Deputy General Manager-North East
Mr. Sanjay Gadre
Deputy General Manager- Accounts (w)
Mr. Phanish Shetty
Deputy General Manager- Development
Mr. Prashant R Manurkar
Deputy General Manager- HSE
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