A Case Report Of Networking Business Essay
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During the last couple year entrepreneurship has become a popular field of study in the universities, but also in the society, according to Landström (2009). But if we go back in the history the research about entrepreneurship started already in the 1860s, and was by then rooted in the field of political science and administration. Richard Cantillon and Jean Baptiste Say are the ones who introduced the concept of entrepreneurship in the economic science (Landström, 2009). Since the study of entrepreneurship as phenomena is comparatively new, researchers have found it hard to agree on a generic definition of the essence in entrepreneurship (Campbell & Mitchell, 2012). Even though the definitions of entrepreneurship take on different perspectives and approaches, one common thought is that entrepreneurship is about the ability to identify and exploit opportunities (Cunningham & Lischerson, 1991; Petersen, 1985; Shane & Venkataraman, 2000).
Today, the entrepreneurship and the entrepreneurial activities in the world have grown according to Global Entrepreneurship Monitors (GEM) national report for 2012. The study includes 54 different nations and 140 000 individuals in the age of 18-64. From 2010 to 2011 there was an increase of entrepreneurial activities with 22 percent, which can be explained by a more positive attitude towards entrepreneurship and an upturn in the economy (Braunerhjelm et al, 2012).
The entrepreneurial process explains the different stages for an entrepreneur, from the identification of the opportunity to the implementation and growth of the idea. An important part of this process is the network (Bygrave, 2004). Lea, Yu, Maguluru and Nichols (2006) define a network as a set of people that is connected by meaningful relationships. For an entrepreneur with a newly started business, a large network is high valued and can be an important door opener. A network can be useful for an entrepreneur since it can provide resources such as new information, new employers and access to different distribution channels (Greve & Salaff, 2003). Therefore is an entrepreneurs network always changing, since the business is required different resources during the entrepreneurial process (Klyver & Grant, 2010). The social network of an entrepreneur can also provide a great reputation of its business (Klyver, Hindle & Meyer, 2008). Because of the technological development the use of social network sites (SNS) have become a great use for marketing a business. The SNS main purpose is to maintain existing networks and connect stranger with similar interest or beliefs to each other (Boyd & Ellison, 2008). The most used social network sites today are LinkedIn and Facebook (Indrupati & Henari, 2003). Facebook has over one billion uses worldwide in February 2012 (Witek & Grettano, 2012).
The purpose of this report is to explain how networking can be useful for an entrepreneur and how the network is influencing the entrepreneurial process. The report also aims to explain the development of networking over time.
In this part different definitions and theories will be presented, that are relevant for the subject of networking and entrepreneurship. There will also be a part that connects the subjects to each other.
Entrepreneurship as a field of study is comparatively new in relation to other fields such as leadership and marketing (Campbell & Mitchell, 2012). As a result of this, there is no general agreement of what entrepreneurship is or what it does (Churchill & Lewis, 1986). The field of entrepreneurship is defined as "the scholarly examination of how, by whom, and with what effects opportunities to create future goods and services are discovered, evaluated, and exploited" (Shane & Venkataraman, 2000, p. 218). Gartner (1985) means that an entrepreneur is often linked to the founder of new business, while Peterson (1985) refers to an entrepreneur as a person who is able to identify and exploit an opportunity. Shane and Venkataraman (2000), on the other hand, argue that entrepreneurship include more than starting new organizations. Entrepreneurship can be viewed in a number of different perspectives and the term is used to define the activities that are related to entrepreneurship such as founding, creation, adapting and managing a venture (Cunningham & Lischeron, 1991). Bamoul (1990) consider that an entrepreneur is alert and active in the search for opportunities for self-gain. Much of the results of entrepreneurship increases the wealth in the society or gains the economy, which also enriches the entrepreneur. But entrepreneurship doesn't have to be beneficial for the society. Entrepreneurship can be destructive and just transfer wealth from one person to another (Campbell & Mitchell, 2012).
Smith (1967) did one of the earliest studies in the field of entrepreneurship where he made the assumption that a firm created by an entrepreneur is reflected by the type of the entrepreneur. He identified two types of entrepreneurs; the craftsman entrepreneur and the opportunistic entrepreneur. The craftsman entrepreneur is a person with a lower education who prefers manual work. The main force for the craftsman entrepreneur is to be able to support the family. As a leader the craftsman entrepreneur tends to be paternalistic and follow a rigid business strategy. The opportunistic entrepreneur is described as a person with higher education and is more prone to be a leader and expand the business than the craftsman entrepreneur. The opportunistic entrepreneur is more proactive to market their firm and develop more innovative strategies (Smith, 1967).
Researchers have tried to distinguish the entrepreneur from the nonentrepreneur and have come up with three explanations; personality differences, cognitive differences and social network differences (Dyer, Gregersen & Christensen, 2009). Many researchers have tried to link the entrepreneur to different personality traits. One of these models is called the "great person" school of entrepreneurship. The focus in this viewpoint is that entrepreneurs are born with certain traits or qualities, which differentiates them from the crowd (Garfield, 1986). The entrepreneur is described as a person who is risk-taking, have a need for achievement and a high locus of control. This approach assumes that entrepreneurs are a homogeneous group, which they are not since they tend to start business by a lot of different reasons (Carter & Jones-Evans, 2006). The "great person" theory has also been used in the field of leadership where researchers came to the conclusion that only traits are not enough to explain who will become a successful leader and who will not (Yukl, 2010). When it comes to the cognitive differences, entrepreneurs often seems to be more motivated to persist in pursuing new opportunities and ideas than nonentrepreneurs (Busenitz & Barney, 1997). Entrepreneurs are more able to discover opportunities since they are good at recognize trends and changes in the society (Baron, 2006). Research about the entrepreneurs' social networks has come to the conclusion that social networks will determine the quantity and quality of information that the entrepreneur will receive. It will also determine how fast the entrepreneur will get the information that is necessary to discover profitable opportunities (Uzzi & Spiro, 2005). Entrepreneurs tend to have a larger and more diverse network than nonentrepreneurs (Stuart & Ding, 2006). Gartner (1989, p. 57) have argued for the behavioural approach and claims that "research on the entrepreneur should focus on what the entrepreneur does, not who the entrepreneur is". Entrepreneurs behave in a specific way according to Dyer, Gregersen and Christensen (2009). They mean that the entrepreneurs have an active behaviour; they ask question, observe, experiment and network with other people to find the opportunities. After the discovery of an opportunity the entrepreneurs are able to quickly implement the idea in the market (Dyer et al., 2009).
The entrepreneurial process
The entrepreneurial process starts with an opportunity and the need for the entrepreneur to exploit the opportunity. What kind of opportunity the entrepreneur is able to recognize is specific to his/hers environment and earlier experiences. After the opportunity is discovered it is up to the entrepreneur to decide how to transform the opportunity into a business. The following steps in the entrepreneurial process will consist of seeking of information, advice on how to proceed, reassurance that it will work and resources of equipment, space and money (Birley, 1985).
Many laypersons equate entrepreneurship as the act of creating or inventing an idea or concept that ultimately proves to satisfy the needs of multiple stakeholders (Brockner, Higgins & Low, 2004). However, a large number of ventures do not achieve success. One of the main reasons for the high mortality rate is the entrepreneurs' lack of ability to develop and manage their businesses (SEBRAE, 2005c). This underpins the importance of understanding and analyzing the entrepreneurial process. Based on Moore's model, Bygrave (2004) presents the entrepreneurial process as a set of stages and events that follow one another. These stages are: the idea or conception of the business, the event that triggers the operations, implementation and growth. In his model of the entrepreneurial process (Figure 1), Bygrave (2004) highlights the critical factors that drive the development of the business at each stage.
Figure 1. Model of the Entrepreneurial Process
Source: Bygrave, W. D. (2004). The entrepreneurial process. In W. D. Bygrave & A. Zacharakis (Eds.). The portable MBA in entrepreneurship (p. 3). Hoboken, NJ: John Wiley & Sons.
As can be seen above, every part of the process is necessary for an enterprise. The innovation is just the beginning of the process, exploiting the opportunity, triggering the event and put it into practice is the real body of growth. In looking to contribute to the identification and understanding of the behavior that may lead an entrepreneur to success. Studies by McClelland (1987) set forth the following entrepreneurial characteristics: seeking opportunities and initiative, identification of opportunities, ability to react to frustration and 'stressing' situations, demand for quality and efficiency, commitment, establishing goals, planning and systematic monitoring, persuasion and a network of contacts, and independence. Filion (1999) has stated that the literature often points out that entrepreneurs actively strive to achieve goals, and that they develop tenacity and creativity, as well as the ability to detect opportunities and that they are agents for change, which is they do new and different things. De Clerk and Arenius (2003) state that there is a relation between human capital, i.e., the experience and understanding of the entrepreneur, and the success of the entrepreneurial activity, so that those who are best educated and invest more resources in improving their abilities are more apt to reap the benefits through their entrepreneurial activities. Environmental factors also include sociological factors such as: role models, family responsibilities, the trade-off between the experience that comes with age and the optimism and energy of youth, and contacts (a network of personal relationships). Chay (1993) also identifies sociological factors as: family culture, network of personal relationships, past experiences, parents and role models. A majority of network-based research has noted the importance of both social and economic contexts of the new venture creation process, and within these contexts, trust has been consistently identified as an essential component to this process (Smith & Lohrke, 2008). In the succeeding stages of the business, from implementation to full organizational development in the growth stage, other personal attributes become important. These are: vision, leadership, entrepreneurial spirit, management ability and commitment (Nassif, Ghobril & Silva, 2010). The model clearly analyzing the entrepreneurial process from part to part, describing the shifting importance given to personal, sociological and environmental attributes throughout the evolution of the business.
A network can be defined in different ways, but in general it is defined as a set of people or organizations that is connected by on-going meaningful relationships (Lea, Yu, Maguluru & Nichols, 2006). Networking can be seen as advertising of an entrepreneur and its business and it is an easy and cheap method to reach target market (Indrupati & Henari, 2012). Networks do not need to be a specific size or heterogeneity to be considered a network (Lea, et al., 2006). Since an entrepreneur requires different resources during different phases in the entrepreneurial process, the network is something that is constantly changing (Klyver & Grant, 2010).
Entrepreneurs have a great use of their social network because it complements their resources by giving them support and providing new information and access to different distribution channels. An entrepreneur can use its social network to get crucial information, shorten path to knowledgeable people and create new relationships (Greve & Salaff, 2003). The social network of an entrepreneur can also provide new valuable resources such as important information, access to finance and skills and great reputation (Klyver, Hindle & Meyer, 2008).
With the technological development, the social networks sites (SNS) have become huge part of peoples lives (Boyd & Ellison, 2008). Network sites as LinkedIn and Facebook has become the top media sites to use for entrepreneurial networking (Indrupati & Henari, 2003). Facebook was founded in February 2004 and has over on billion users worldwide only eight years later (Witek & Grettano, 2012). There are two main purposes of social networks sites; to maintenance pre-existing networks and to help people connect to each other. The SNS differ in two ways; in audience and in incorporate of new information (Boyd & Ellison, 2008). SNS is also useful for people to share knowledge, experience and interest (Lea, et al., 2006). It has also been shown that SNS can be important for the ability to be innovative (Magnier-Watanabe, Yoshida & Watanabe, 2010).
Social network influence the entrepreneurial process most when it comes to identify an opportunity and mobilize resources to exploit it (Stuart & Sorenson, 2001). When it comes to the "opportunity" phases in the entrepreneurial process, social networks influence the ability to find and get access to new opportunities. The network can also motivate people to pursue an opportunity. When moving over to the organization creation, the social network affects the team formation, capital accumulation and employee recruitment (Martinez & Aldrich, 2011). (Something more about team, capital and employer). After the organization creation phase, the exchange stage begins, which means that the network changes because the company exchanges resources with suppliers, customers and other interests (Martinez & Aldrich, 2011).
Strong and weak ties
The "strength" of an interpersonal tie can be defined as, a (probably linear) combination of the amount of time, the emotional intensity, the intimacy (mutual confiding), and the reciprocal services, which characterize the tie (Granovetter, 1973). The relationship between people, according to the "strength", can be divided into strong ties and weak ties. For example, a very close friend, colleagues who work together and often exchange ideas are strong ties. And people who only meet some times, high school classmates that have no contact for a long time, are weak ties.
Granovetter (1973) thought that weak ties are often more powerful than strong ties in social networks. Here, he proposed a concept of "Bridge"; this is a line in a network, which provides the only path between two points (Harary, Norman, and Cartwright 1965, p. 198). No strong tie is a bridge. All bridges are weak ties (Granovetter, 1973).
The sense of "Bridge" is that it can link two different social groups. Weak ties as a "bridge", the individual can come into contact with more people, as well as traverse the greater social distance which strong ties cannot be achieved. Strong ties exist generally in small groups, because individuals in small groups tend to have the same interests and knowledge, and easier to build strong ties between individuals. Strong ties ensure the exchange of information and knowledge between individuals. Therefore, in small groups, the knowledge and information of other individuals are not important value to another (because it is very easy to know, or already know). The stronger the tie connecting two individuals, the more similar they are, in various way (Berschied & Walster 1969, pp. 69-91; Bramel, 1969, pp. 9-10; Brown 1965, pp. 71-90; Laumann 1968; Newcomb 1961, chap. 5; Precker 1952). Weak ties often exist in different social groups. Weak ties make it possible for different groups to exchange information and knowledge. Those to whom are weakly tied are more likely to move in circles different from our own and will thus have access to information different from that which we receive (Granovetter, 1973). From this perspective, weak ties have more advantages to strong ties.
From management Perspective, enterprises should attach importance to the role of weak ties, because of the weak ties, on the one hand, they have access to the resources of heterogeneity, and heterogeneous resources is considered to be an important source of business innovation. On the other hand, by weak ties, enterprises can enter the larger social network, which helps enterprises get more valuable information and resources (not reference).
The network of an entrepreneur (summary)
This exploratory study was conducted in three independent cases of small INVs. The case method facilitates a deeper understanding of the context (Yin, 2003) and is important for general core competence understanding (Eden & Ackermann, 2000). The main data sources of this paper were primary data and secondary data consist of a total of 65 personal interviews with 38 respondents. The selection of respondents was achieved through snowball sampling. Potter (1996) describes the snowball technique as one that begins with a purposive sample in which key informants who can provide important insights are selected. Snowball sampling can be placed within a wider set of link-tracing methodologies that seek to take advantage of the social networks of identified respondents and provide a researcher with an ever-expanding set of potential contacts (Spreen, 1992). This process is based on the assumption that a "bond" or "link" exists between the initial sample and others in the same target population, allowing for a series of referrals within a circle of acquaintances (Berg, 1988). Besides the owner, managers, former employees, business partners, friends, family members, suppliers, and customers where interviewed. The interviews were informal and done in person, and the interview guide consisted of open-ended questions. Respondents were, for instance, asked to describe the firm's business from both technology and market perspectives, and from entrepreneurial and competence perspectives. They were also asked to describe the firm's most important competencies and resources, for instance how they had developed and where being used. The locations of the interviews depended on the respondents and were held in multiple countries. Each interview was between on and four hours, and were recorded, transcribed and set out to the respondents for correction and verification.
Secondary data were collected through annual reports, internal report, photographs, newspaper articles, memos, and contracts. If available, other academic studies (undergraduate and/or graduate) investigating the vase companies have been used as secondary data. This heterogeneous approach enhances multiple facets and facilities comprehension and analysis, and has a twofold purpose: first, to enrich the empirical case with thick descriptions, which improves its trustworthiness and enhance content validity (Rouse & Daellenbach, 1999); and second, to enhance reliability by triangulating the data and method (Creswell, 1994).
The analysis of qualitative data consists of data reduction, data display and conclusion drawing/verification, according to three concurrent flows of activity (Miles and Huberman, 1994).
Data reduction refers to the process of selecting, focusing, simplifying, abstracting, and transforming the data that appear in written field motes or transcriptions. The reduction of the empiric collected for this study began immediately after an interview. The data reduction at this stage is the process of identifying, coding and categorising the primary patterns in the data; in other words, analysing the content of interviews, documents and the observations. The analysis began by reading through all of the field notes from the interviews and the documents and then dividing them up. Since there are three vases with multiple respondents in each, it was important to synchronise and categorise their answers to maintain a logical flow. The structure and coding was done according to the outline of the theory. Data display is the second major flow of analysis activity. Generally, a display is an organised, compressed assembly of information that permits conclusion drawing. For qualitative researchers, the typical mode of display has been extended, unreduced text usually in the form of written field notes, which the analyst scans through, attaching codes and then extracting coded segment and drawing conclusions. The thirds stream of analysis activity is conclusion drawing and verification. It is at this stage that the researcher begins to decide what things mean by noting regularities, patterns, explanations, possible configurations, casual flows, and propositions.
Data analysis is widely recognised as the most difficult and least structured area of case study research (Eisenhardt, 1989). To overcome this weakness, two forms for analysis were used. Results of this study were analysed from a within-case perspective and a cross-case perspective. In the within-case analysis, the evidence from each of the three cases was analysed separately utilising the frame of reference as a basis. This frame, which is a combination of theories on the areas of entrepreneurship and strategic management, helps us understand the case. Any similarities or dissimilarities compared to the frame of reference and to the theoretical framework will be the findings of the within-case analysis. Once the within-case analysis is complete, a cross-case analysis will be initiated to uncover cross-case patterns. Consequently, the analysis will focus on issues and aspects that can only be understood by comparing the cases. For validity reasons, the findings were written in vase report of which the next section of this paper is an excerpt. Most of the respondents independently read through their transcripts and corrected this report before writing the final draft of the case. The findings were also verbally presented and discussed with colleagues.
4 Description of the initial competencies
This part consist a summary of three different cases; Polaris, Index and Liko. These summaries are based on case-materials handed out during a lecture in entrepreneurship. It is these three cases that will be analyzed with the theoretical findings in the field of networking.
4.1 Case Polaris
Polaris, a privately-owned niche company that designs, forms, develops, manufactures and sells rimless eyewear. Staffan Preutz, the present owner and president of the company, started the company together with an associate in northern Sweden in 1979. Staffan Preutz realized that he wanted to design and manufacture eyeglasses while he was working in his father's watchmakers and optic store during his teenager period. His experience and talent of design enable him to be the pioneer in the eyeglasses field. Polaris moves towards the world successfully. One of the factors is the strong network. In Staffan's opinion, one of the main reasons to internationalize his business was to travel and meet new people. When he was 15 years old, Staffan Preutz started a youth hostel for the hitchhikers from different parts of Europe. He enjoyed meeting and talking to new people. He established many connections during five years, which he still has today. Furthermore, besides improving his English, he learned about different cultures, customs and traditions and most important, how to deal with different nationalities. During 1960s and 1970s Staffan Preutz travelled frequently to some manufacturers in different parts of Europe. All the travelling made him able to develop a network with important players in the industry.
In the summer of 1979, during a tradeshow in Milano, Staffan bumped into an American which was acquainted with Staffan through Staffan's connections during his time as a designer in France. This person had 18 top-end French-American optical stores named "Blue Jeans" and he was interested in starting to sell Polaris's products. Polaris started successfully to sell eyewear to this chain in USA from late 1979. In 1981, he wrote to some friends in Washington and requested to visit them. There was a family from Boden, where the man was captain in the military and the women was a housewife, and they used to be customers while Staffan was working in his father shop. During 1980 and 1981, this housewife had been an agent for the Polaris collection in USA without any success. But the party for Staffan arranged by the couple changed the situation for Polaris. Staffan met a girl who helped him to establish Polaris USA and it turned out to be very profitable. The request for Polaris's products had also increased enormously thanks to the Swedish King and Queen. Staffan wrote a letter to the King hoping the King and the Queen could wear Polaris's glasses during the visit to the Olympics in the United States and they agreed. Later, Royal Polaris appeared. In 2002, a Canadian named David Opie who bought a pair of eyewear of Polaris called Staffan and requested in becoming an agent for Polaris in the US. As he got back to North American, he started a new company. Soon, the company becomes a successful multimillion company in North America.
Fritz, an optician who Staffan had made connections with, entered the German market and requested to become partner with Staffan by establishing a manufacturing facility in Germany. Consequently, a joint venture was established. The business gave profits from the very beginning and the demand for Swedish rimless eyeglasses grows tremendously. In 1980, a French-American optician which had started to sell Polaris's collection in the US had a friend in France, Pierre Marly, which was also interested in start selling Polaris's products. Marly had 10 stores in the metropolitan Paris, and therefore, in 1981, Staffan started to also design glasses exclusively for his chain in Paris.
When Preutz was working at a British eyeglass manufacturer in 1971, he had established a friendship with Lengton who at that time still was in the eyewear industry. Staffan asked Lengton and his sister to work for him. In 1982, Staffan met another Englishman, Mr. Wilde, which was an acquaintance of Lengton. This person had a company that manufactured optical glasses. He had seen Polaris's product at a tradeshow and was now interested in start producing and marketing them in UK. Consequently, Lengton and his wife, Staffan's sister Ann-Marie, moved back to United Kingdom and started to sell Polaris eyeglasses on experimental bases together with Mr. Wilde. In 1983, Polaris started a joint venture, Polaris UK. The English market has been and still is one of the most profitable ones for Polaris.
In 1983, the owner of a major top-end Japanese optical chain contacted Polaris. This man, Mr. Iwaki, had seen Polaris's products in one of the "Blue Jeans" stores at Fifth Avenue in New York. Consequently, Staffan has a joint venture with Mr. Iwaki. Staffan has during his time in Japan learnt much about the Japanese culture. Staffan's experience in Japan also changed him as a manager and business owner. Today, the Japanese market is, together with the British, the two most significant markets for Polaris. The collection offered in Japan is different from the rest of the world.
In 1987, Staffan met a Swedish family during one vacation in Australia. This family had a small manufacturing facility outside Brisbane in Australia and as they talked more and more, Staffan became interested in investing in a subsidiary in Australia. After a marketing research, Polaris established a wholly owned subsidiary in Brisbane. Staffan uses his network to internationalize his company, whatever it is successful or failed and in network, weak ties are even more important to some extent.
4.2 Case Index
Index Braille AB is a company which manufactures and sells high-technology and high quality Braille printers. The company is the world-leader within the segment of selling single and double-sided Braille embossers with high printing speed. It has 13 employees and a turnover of 36 MSEK in the year 2007 and 97 per cent of the firm's total sales are exported to around 80 countries in the world. The company was established in 1982 by the present owner and CEO Björn Löfstedt together with Torvald Lundqvist. Björn's father worked at steelworks, it helped Björn to be fascinated with mechanics. His mother was blind but was very social and interested in meeting new people and Björn became a good assistant of his mother. Therefore, when he found his mother was forced to have same procedure with each single copy because the Braille writers did not have any memory, he decided to make it easier for her. In 1982 Björn managed to register the company Index Braille Printer Company together with Torvald. In late 1983, the first product started to be finalized. But at this time, the two partners had two different opinions, and the co-operation between Index and the Norwegian firm became rather tense. Björn asked Rolf Ã-sterberg, who was a very famous manager, to be a minority partner and board member. With Rolf's assistance Björn managed to solve the problem with Norwegians.
In 1984, Björn started to look at opportunities for selling their printer abroad. He took one prototype to different tradeshows abroad. The following two years Index entered several markets. In the end of 1985, Björn's little brother, Sören, joined the company to help with the manufacturing and one of his closest friends, Staffan Syk started helping him with assembling the printers. In 1986, the turnover had increased from almost nothing in 1984 to four MSEK. In May 1988 Index was split into two different firms, Index Braille Printer Company and Polar Print AB. In early 1990s, Björn was forced to open the doors for an investment company because Sweden entered a financial crisis with devalued currency. In late 1991, Björn felt that the "new" printers were in acceptable condition to be sold. Until 1990, Björn changed the "general-agent structure" and let others also have access to Index's products. This new strategy has been very successful and Index has increased their sales from 9 MSEK in 1991 to 36 MSEK in 2001.
Björn was very skilled in mechanics but he needed Torvald to develop the electronics and the software in this new project. Björn managed to involve his colleague at the university, Torvald Lundqvist, in this project. In 1984, Björn started to look at opportunities for selling their printer abroad. He took prototypes to different tradeshows abroad. This became to be his first trip outside Nordic countries. The following two years Index entered several markets. The process of establishing distributors usually took almost a year. The distributor must get familiar with Index and their products, and also establish a personal relation and confidence in Björn. Between 1984 and 1988 the firm grows from 2 persons to 12 persons, consisting of friends, wives, other family members and acquaintances. This had eventually led to the fact that Index had lost its main focus. Consequently, in May 1988 Index was split into two different firms, Index Braille Printer Company and Polar Print AB. In late 1991, Björn felt that the "new" printers were in acceptable condition to be sold. With the experience of the firm's early internationalization in mid 1980s, Björn already had a functioning network, which could be more specific in choosing the markets and distributors. Index had only one distributor in each country and these distributors were supposed to be a general agent for Index's products. However, this structure had the drawback of being dependent on one distributor and one system.
4.3 Case Liko
Liko AB was founded in 1979 by Gunnar Liljedahl and is located in Alvik, in the north of Sweden. Gunnar was born in Alvik in 1945 and was into problem solving in already as a child. In senior high school he was accepted to study engineering for three years, which lead to development of his skills in problem solving. When he graduated he soon started to work for the multinational company ASEA where he took an internal engineering program. During this time he increased his knowledge about development, production and production planning. Gunnar spent the next four years at ASEA. A few years later he got an employment at the County Council Public Health Board as a constructor and problem solver. His main task was to solve problems for disabled persons who couldn't use the standard solutions that the market was offering. During the next 13 years Gunnar travelled around Sweden to construct individually based aids for disabled individuals. The most important things he learnt during these years were what the disabled and the therapists needed, and also the language that they use in healthcare. Gunnar means that this knowledge was a great advantage when he developed the solutions. Soon he realized that his solutions could be used to help a lot of people and he started a company of his own to continue to develop the constructions.
Liko AB was established in 1979 and the business idea was to develop, manufacture and market lift and transfer equipment to people with decreased mobility. To start up the company Gunnar needed an industrial building, but it was hard to get loan from the banks since it seemed to be such a risky business. Gunnar solved the problem by lodge his parents' house and land as security. Liko presented their first prototype in 1980 and after that the word of mouth helped to create an interest for the company. In 1981 Liko got an order from Gunnar's former employer, the County Council Public Health Board, to manufacture 100 lifts. Gunnar accepted the order and from that day the growth of Liko was enormous.
After a couple of years Gunnar realized that the Swedish market was too small and he started to look for opportunities to go international. He started to participate in trade fairs in the Nordic countries and through that he was able to establish relationships with distributors in Denmark, Norway and Finland. When the internationalization process started Gunnar asked his older brother Sören to join the company since he needed help with the exporting. Sören became the export manager of Liko. The first market to enter was Norway and that was mostly because Gunnar had established some contacts there before. After expanding to the Nordic market Liko took the next step in the internationalization process and that was the US market. Why they choose to enter the US market before the European market can be explained by a coincidence. Sören and his wife invited Gunnar and his wife Barbro to a dinner. Another couple, Hans and Ethel Sigvardsson, who had been living in US for a long time, were also invited. Hans was a businessman while Ethel was a housewife. She was looking for a project to spend her time with and she was interested in selling Liko's products at the US market. According to Gunnar the other market entries were also more by random. In 1988 Gunnar and Sören met some Japanese who wanted to sell the products in Japan. To find new distributors Gunnar and Sören travelled to a lot of tradeshows to persuade suitable distributors that could sell Liko's products at their home market.
Today Liko AB is the third largest company in the world when it comes to patient lifts. They have about 60 percent of the Swedish market and 45 percent of the Scandinavian market. In the whole world they have about 20 percent of the market share.
In this part the different definition and theories are discussed along with the three cases presented above. Similarities and differences are analyzed in all the cases to find pattern that is connected to the definitions and theories of entrepreneurship and networking.
In all three cases we can see that the individuals have the ability to identify opportunities and exploit them, which is in line with the definition that Peterson (1985) gives of entrepreneurship. Staffan Preutz saw the opportunity in rimless eyewear and started Polaris AB. Björn Löfstedt identified an opportunity in printers and founded Index Braille AB. The last one, Gunnar Liko exploited the opportunity that he saw in patient lifts, which resulted in Liko AB. In the three cases we can see that all entrepreneurs have started a organization based on their idea, but this is, according to Shane and Venkatarman (2000) not essential to be an entrepreneur. The essence in entrepreneurship is to be able to find the opportunities, and hopefully increase the wealth in the society (Bamoul, 1990). The opportunities that are identified in the cases gain the society in different ways. Staffan Preutz were able to develop the industry of eyewear and give the consumers a fashionable and exclusive product. Björn Löfstedt has helped blind people all over the world whit his Braille printer. He got the inspiration from his blind mother who wanted to express herself in the only language she could read - Braille. Gunnar Liko has also increased the daily life for both patients and carers with his patient lifts. Their entrepreneurship and their ability to identify opportunities have both gained the economy and enriched their personal life since they have been able to devote their life to their vision and to support their families.
The three entrepreneurs come from a similar background where they early have a fascination for problem solving. Smith (1967) identifies two types of entrepreneurs, the craftsman entrepreneur and the opportunistic entrepreneur. Staffan, Björn and Gunnar tends to be more of opportunistic entrepreneurs since their main force for starting a business was follow their heart and make their idea happen. The strongest force for the craftsman entrepreneur is to be able to support his/hers family, but the money they earned was just a bonus for Staffan, Björn and Gunnar. The opportunistic entrepreneur often works in a more proactive way to internationalize their firm than the craftsman entrepreneur according to Smith (1967). In each of the three cases we can see that the entrepreneur sooner or later decided to introduce their firm to the international market. Staffan developed an international network early in his career by participate in international tradeshows, where he meet people who helped him to enter new foreign markets. In the case of Index Braille, Björn started to look for opportunities to take his company abroad already two years after the start up. He decided that a good strategy to present his product to the international market was to visit tradeshows around the world and soon he was able sell his product in a several new markets. Gunnar, the founder of Liko AB, came to the conclusion to internationalize the company when he realized that the Swedish market was too small. Then he took on an active approach and started to search for opportunities in tradeshows, just as the two others.
When it comes to distinguish the entrepreneur from other people we can see that Staffan, Björn and Gunnar have some qualities and traits that have helped them to develop their ideas. A trait that often is seen in entrepreneurs is risk-taking (Carter & Jones-Evans, 2006) and a big motivation to search for opportunities (Busenitz & Barney, 1997). All three of them have started companies in based on their idea and without assurance that it will work. The force to exploit the opportunity is in most cases bigger than the fear of failure. But it is just not the traits that will decide who is an entrepreneur and who is not. Stuart and Ding (2006) mean that entrepreneurs have a larger and more diverse network than nonentrepreneurs. Staffan, Björn and Gunnar were keen on creating relationships with other people in the same industry to be able to develop and benefit the own company. To build a big and valuable network it is important to behave in an active way, which we can see that Staffan, Björn and Gunnar did when they travelled to a lot of different tradeshows to sell their product, but also to create valuable contacts. This active behaviour can be one explanation to why they were able to identify the opportunity in the beginning. By behave in an active way the entrepreneur is able to experiment, ask questions and network which will make it easier to recognize opportunities in the society, according to Dyer, Gregersen and Christensen (2009).
Analysis of entrepreneurial process
In the case of Index, the entrepreneurial process is very clear. The model set forth by Bygrave (2004) raises issues that suggest the need for research that would incorporate the dynamic perspective in the understanding of the entrepreneur and entrepreneurship. And Björn, as an entrepreneur, established his company with his friend. He was very skilled in mechanics, something his father had influenced him with. His father worked at steelworks and Björn's mother was blind and it is awkward for her to do the work as writing protocols. So an idea was recognized by Björn. He started to think about how to make a writer with memory for his mother and implemented his plan when he thought it was ripe for triggering the event. Because of Björn's background, his character is different from others, as case two mentioned: Elisabeth also describes Björn as a person, which already as a child was different from the others. "He was always a bit special from the rest of us, he did not care what the others thought, but did his own ways." All the examples point out Björn is a person who do not care about risk, do the decision just follow his heart. It is a typical personal attribute of entrepreneur. Timmons (1978) agrees that certain personal attributes, such as the need for realization, a propensity for taking calculated risks, and control locus (an intense desire to be in control of one's own destiny), are observed in the majority of successful entrepreneurs. (Nassif, Ghobril, Silva, 2010)A combined with appropriate personality and environment, the process developed quickly. Whilst the company often faces adverse conditions, such as competition or capital shortage, Björn never give up. He took full advantage of social resources. For example, he managed to involve his colleague at university, his close friend in his childhood and his little brother; He attended many different tradeshows abroad, met many distributers, and then relieved the tension gradually. After the implementation, increasingly problems emerged, such as company strategy, structure of distributers and different culture abroad; on the external aspect, Björn also encountered with lots of tricky situations. Environmental factors also include sociological factors such as: role models, family responsibilities, the trade-off between the experience that comes with age and the optimism and energy of youth, and contacts (a network of personal relationships).( Nassif, Ghobril, Silva, 2010) It is necessary to analyzing yourself, figuring out the problem all the time, and then can be survival and growth in the competitive markets.
In the case of Polaris, the entrepreneur who called Preutz is a very extrovert and self-confident person. Filion (1999) has stated that the literature often points out that entrepreneurs actively strive to achieve goals, and that they develop tenacity and creativity, as well as the ability to detect opportunities and that they are agents for change, that is, they do new and different things. It helped him making a lot of friends such as the hitchhikers in his youth hostel and strongly driving the entrepreneurial process. Meanwhile, with the influence of family business and the talent of drawing and design, the opportunity was recognized smoothly by Preutz. He made full preparation such as visiting many manufactures abroad and taking charge of negotiation and purchasing of new joint collections, and then he chose an appropriate time to trigger the event. During the implementation, Preutz also confronted with many external problems. For example, the German market is very demanding and hard to please just like the US market, which the case mentioned "they got into some problems with the US government since optical glasses are considered a medical product and must be approved by the FDA, which was both time and money consuming." How to solve the problems depends on many aspects. In the succeeding stages of the business, from implementation to full organizational development in the growth stage, other personal attributes become important. These are: vision, leadership, entrepreneurial spirit, management ability and commitment. (Nassif, Ghobril, Silva, 2010) Preutz's own ability is excellent, whilst it is hard for him to get on well with partners, because he cannot accept others suggestion. Sometimes it is important to insist your own opinion, but referring to others suggestion is also helpful to the growth of entrepreneurial process.
In the case of Liko, Gunnar, the entrepreneur of Liko, has rich experience of invention. He has learnt "the needs and limits of both those who we helped and those that we were helping" for 13 years. It contributes to the good beginning of entrepreneurial process. Persisting in the high experience and education of employees, Gunnar managed to make Liko be ranked as the third largest manufacturer in the world. And his R&D team has helped company against many competitors of him. The Model of the Entrepreneurial Process describes an aggregate vision of the dynamics of the entrepreneurial process, showing the shifting importance given to personal, sociological and environmental attributes throughout the evolution of the business.( Nassif, Ghobril, Silva, 2010)It is a good method for analyzing the internal and external environment, and then depending on the conclusion to lay down the appropriate strategy for company. Obviously, teamwork is more efficient, creative and comprehensive than individual work at later stages.
In all three cases networking has been used to expand the businesses, sometimes in different ways. Network is something that is constantly changing, because of an entrepreneurs different use of resources (Klyver & Grant, 2010). That can be linked with the cases, because the businesses started with close contact with family members and later on expand with help from friends, university companions and friends of friends. Staffan Preutz, the founder of Polaris, started his business while he was working in his father's watchmakers and optic store. He also opened a hostel for hitchhikers, in the neighbourhood of his family home. As the company expanded Preutz started to travel to different manufactures in Europe to learn about the industry and to develop contact with people that could be useful in the future of his company. Preutz network had now grown and now he did not need help from his parents, but from important players in the industry. In the case of Index the network of the founder Björn Löfstedt changes in a different way. Löfstedt started his business together with his college at the university and later on the asked his little brother and closest friend to join the company, because he needed their expertise as the business expanded. Gunnar Liljedahl, the founder of Liko, also used his network to expand his company. He established the business alone in (years) and in the beginning he used his parents' house and land as a security for getting a loan to buy an industrial building. As the company expanded, Liljedahl involved his older brother to the company. His brother had a friend that later on would help Liljedahl to expand in US. In all three cases the network of the founders did change in pace with the expanding businesses, because they required different resources during different phases in the company lifetime.
Networking can be an easy and cheap method to reach target market. Networking can also be used as advertising of an entrepreneur or its business (Indrupati & Henari, 2012). Tradeshows is something that the founders in all three cases used to advertise their products to new market. The tradeshows took part in the Nordic countries but also in other parts of Europe. Preutz also started to sell his product to an optical store in the United States called the "Blue Jeans". It was this co-operation that later on made it possible for Preutz to start selling his products in Japan. The Swedish King and Queen market the products of Polaris when they used the eyewear during the Olympics in the United States. Preutz had written a letter to the King and the Queen, with the request to use his products during the games and they agreed. In the case of Index, founder Björn Löfstedt used a different type of strategy to market his business, he changes the "general-agent structure" so that other would have access to sell his products. This also increased his network and was a really successful strategy, since the sales increased 27 MSEK between 1991 and 2001. Gunnar Liljedahl, founder of Liko did not advertise his products more than visiting different tradeshows in the Nordic countries. After some years the Japanese where interested in selling Liko's products, since they have seen the products in a tradeshow. The different tradeshows was an easy method to reach target market or trying to reach new market.
In all three cases the social network of the founder helped the company to expand and reach new market. The co-operation with "Blue Jeans" made it possible for Polaris to start selling its products in the United States, but also in Japan. Preutz network with the owner of "Blue Jeans" linked him further to one of the major optic chain in Japan. An entrepreneur has a great use of its social network in many different ways. The network can for support a business by provide new information or give access to new distribution channels (Greve & Salaff, 2003). When it comes to Index, Björn Löfstedt used his network to enter markets outside the Nordic countries, as well as Gunnar Liljedahl at Liko did. Liljedahl used his network to expand in Norway and then to the other Nordic countries. Later on he expanded his business to the United States with help from a friend of his brother. The reputation of a business is also depending on the ability for the company to use its network (Klyver, Hindle & Meyer, 2008). An example of how the reputation could affect the company is when the Swedish King and Queen were wearing Polaris's products during the Olympics in the United States and the request of the products increased enormously because of it. It was free advertising of the products that raised the good reputation of the company and led to increased demand.
Social networks sites (SNS) are something that has become a huge part of peoples lives, much because of the technological development. The main purpose is to maintain existing networks and help people to connect with strangers (Boyd & Ellison, 2008). During the time when the three cases take part, the SNS has not become so successful as today. It is networking sites like LinkedIn and Facebook that has become the top sites for networking (Indrupati & Henari, 2003). Facebook was founded in February 2004 and in February 2012 the site had one billion users worldwide (Witek & Grettano, 2012). The use of networking sites has increased rapidly, but when Polaris, Index and Liko started there was no equivalent to the networking sites. SNS can be really useful for entrepreneurs to share knowledge, experience and interest (Lea, et al., 2006). Therefore it is important to consider using networking sites when the business is in an expansive phase.
The power of strong and weak ties
In Polaris entrepreneur opinion, one of the main reasons to internationalize his business was to travel and met new people. This is the main reason that he can take full advantages of using his strong ties and weak ties to internationalize his company. He started a youth hostel for hitchhikers from different parts of Europe in his teenager period. In the youth hotel, he met a lot of new friends, improved his English, learned about different cultures and how to deal with different nationalities. These friends he met those years are weak ties for him and help him later to some extent. He traveled frequently to meet some manufacturers. All the traveling helped him to develop weak ties with important players in the eyewear industry. Some friends and other people that the Polaris entrepreneur met in his life give him opportunities to develop international markets . In USA market, he used weak ties to develop it. He bumped into an American which was acquainted with him through his connections during his time as a designer in France. Because of this man, Polaris started successfully to sell eyewear in USA. In a party arranged by his friends, he met a girl who help Polaris USA turned out to be very profitable. And a customer of Polaris started an agent for Polaris in the US successfully. An optician who he had made connections with became partner with him to establish a joint venture in Germany, which made the demand for Swedish rimless eyeglasses grew tremendously. The friend of a French-American optician who had started to sell Polaris's collection in the US interested in selling Polaris's products. Then, the Polaris entrepreneur started to also design glasses for the chain in Paris. A Japanese who had seen Polaris's products in a store which cooperated with Polaris in New York ,had a joint venture with Staffan in Japanese market which is one of the most significant markets for Polaris. And in Australia market, the Polaris entrepreneur met a Swedish family that helped Polaris establish a subsidiary in Brisbane during one vocation in Australia. Polaris's products increased enormously thanks to a letter wrote to the Swedish King and Queen by the entrepreneur. And in strong ties aspect, the entrepreneur asked his sister and Lengton his sister married with to work for him. Due to Lengton, he met another Englishman, and these three people helped Polaris develop UK market, which still one of the most profitable markets. Although it is not always successful in business, the weak ties and strong ties of the Polaris entrepreneur help the company a lot. Polaris develops many international markets during a short period of time by weak ties.
In the Index entrepreneur career life, weak ties and strong ties play a role. He asked his colleague help him to develop the electronics and the software in new products. One of his close friends helped him with assembling. With a partner's assistance, the entrepreneur managed to solve the problem with Norwegians. His family also helps him. His father worked at steelworks, which help the entrepreneur to be fascinated mechanics. His mother was blind, which cause him to decide to produce the new printer. And his brother joined the company to help with manufacturing. In the internationalization process, friends in his childhood who can spoke French fluently help him to promote the French market. And the Index entrepreneur met some distributors at trade shows help him to develop international markets more easily. Customers are also one of his weak ties. . Weak ties are an important resource in making possible mobility opportunities (Mark Granovetter, 1973)
One of the factors of the Liko entrepreneur's success is also weak ties and strong ties. The 13 years of his life with travelling around the country and together with occupational therapist and physiotherapist helped him a lot. A physiotherapist got an important part in his life. And his family, his wife helped him with the paperwork in Liko. In the internationalization process of Liko, the entrepreneur asked his older brother to join the company as export manager to help him develop international markets. Some distributors and acquaintances he met help him as well. The reason of the success of the UK market was because the entrepreneur met his brother's friends.
Strong ties and weak ties are all reflected in these cases fully. As Mark Granovetter defined, the "strength" of an interpersonal tie is a (probably linear) combination of the amount of time, the emotional intensity, the intimacy (mutual confiding), and the reciprocal services which characterize the tie. Strong ties and weak ties both play a role in these cases, but, weak ties have more advantages to strong ties to some extent. Because in strong ties, the information is more similar. And through weak ties, the individual can come into contact with more people, as well as traverse the greater social distance. Weaker interracial ties can be seen to be more effective in bridging social distabce(Mark Granovetter, 1973). In a word, strong ties and weak ties are beneficial to entrepreneurial process. Nowadays, SNS such as facebook, twitter is a efficient way to develop weak ties and strong ties.
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