What types of HRM strategy and practices are being adopted in hospitality industry, and how might they be improved?
Student-written example
Shared for study and reference. Not a sample of our professional writing.
About this example
This assignment was contributed by a student. The views expressed are the author’s and do not necessarily reflect those of UKEssays. Use it to inform your reading and develop your own work.
Question
What types of HRM strategy and practices are being adopted in hospitality industry, and how might they be improved?
Answer
Human Resources Management (HRM) is an area of management practice which spans many disciplines. Concerned with the management of employees, i.e. the human resources of the organisation, good practice in HRM offers advice and guidance in how best to manage and motivate employees in a range of circumstances (Armstrong and Taylor, 2016). As many academic models and concepts recognise employees as being a significant source of unique organisational advantage, there has been increasing focus on improving HRM in organisations in recent years. This is particularly prominent within the hospitality sector given the fact that front-line employees are typically directly responsible for the service which guests and visitors receive (Du Plessis et al., 2015). Therefore, it is critically important for organisations within the hospitality industry to adopt good practice in HRM and, where possible, introduce a unified HRM strategy.
Two particular areas of growing interest in regards to HRM within the hospitality sector include employee engagement, and also e-HRM (Hughes and Rog, 2008). The former, employee engagement, refers to the commitment an employee has towards their organisation and the effort and willingness they have, in layman’s terms, ‘to go the extra mile’. This is especially important in hospitality as these additional touches help to make a stay or visit memorable for a guest, and therefore increase the likelihood that they will return or recommend a hospitality location to friends. It is, however, a reality that many employees within the hospitality sector earn relatively little, and therefore hospitality firms which can promote employee engagement often see a benefit. One way of increasing engagement is by investing in learning and development for employees via e-HRM (electronic-HRM), which offers the opportunity for employees learn and develop at their own pace, something which is proven to be highly beneficial for their levels of engagement.
References
Armstrong, M., and Taylor, S., (2016) Handbook of strategic HRM. London: Kogan Page.
Du Plessis, A., Douangphichit, N., and Dodd, P., (2015) HRM in relation to employee motivation and job performance in the hospitality industry. International Business Conference (IBC).
Hughes, C.J., and Rog, E., (2008) Talent management: A strategy for improving employee recruitment, retention and engagement within hospitality organizations. International Journal of Contemporary Hospitality Management, 20(7), 743-757.
UK Essays writing support
Need support with your own question?
Get help from our experienced academic writers. All hold at least a 2:1 degree from a reputable university, and most hold a master’s degree or PhD, and/or have teaching experience.
Send us your question and, if you wish, any marking criteria. We’ll write a model answer to your brief.
Cite This Work
To export a reference to this article please select a referencing stye below:
Related Services
View all
DMCA / Removal Request
If you are the original writer of this assignment and no longer wish to have your work published on UKEssays.com then please click the following link to email our support team:
Request essay removal