The hospitality industry is a business which provides transitional or short-term lodging with or without, food. It is one of the most fast growing industries in the world. This industry is made up of many professions, some of these professions include; chefs, general managers, owners of their own business, a director of marketing or an event managers all working together to produce good quality services to their customers. A service is a type of economic activity that is intangible; it is not stored and does not result in ownership, delivering this service in the industry include people like, hotel maids or housekeeping, gardeners and receptionist all which are employed and overseen by the manager of the industry. The roles of the employees in the hospitality industry are very important, they are the ones which carries out the good service towards the customers so that they can give good feedback and encourages their friends and family to come. There are 5 characteristics of service are The guest input are very important in the hospitality industry, so this industry always strives for outstanding guest satisfaction which will lead to the loyalty of the guest and well profited products. In order to ensure that your hospitality business is successfully providing good service, these steps must be followed:
Focus on the guest; make sure that their needs and wants come first since they are the one’s spending money.
Understand the role of the guest-contact employee.
Weave a service culture into education and training systems
Emphasize high-touch instead of just high-tech
Thrive on change, which means always be willing to make step up your game and get new ideas.
Giving good service in the hospitality industry is a very difficult task. According to Horst Schulze- there are three aspects of service:
Service should be defected free
Service should be timely
People should care
He also quoted that all hospitality business should be doing four things
Keeping guest as equals, meaning trust you and happy to form a relationship with you
Find new guest
Get as much money as you can from them without losing him/her
All which cannot be possible without delivering good quality service in the industry. According to William B. Martin, “it is what hospitality is all about and what we do”. One essential difference between the hospitality business and other business is that in hospitality we are selling intangible and perishable products.
Part 2 what are the pros and cons of community based tourism
What are pros and cons?
Pros and cons are the positive and negative of an idea or thing. Pros are the positive and cons are negative.
What is community based tourism?
This type of tourism is about the allowance of tourist to some untouched areas which is very sensitive to the impact of nature. It allows the tourist to discover our local habitats and celebrate and respect our traditional cultures and rituals and enjoy the wildlife.
Community based tourism is the same as environmental tourism. The pros of community based tourism represents the positive aspects and essentials about this type of tourism, It details on the benefits it provides to the community the tourism is in. some positive aspects of community based tourism bring the locals to the awareness of all community problems, the tourist may very well feel compelled to bring back some positive actions to the environment and it’s easy to start a fundraising stuff that tourist will pay for like camp sites and park entry fees. Some other pros of communication based tourism include;
The money gained from community based tourism goes back into the conservation of the area
The wildlife habitat is protected so that it can attract these types of tourist.
All visitors will be educated on these attractions while visiting the site
Some visitors carry back the knowledge they gain from their experience to their own community/environment.
More natural habitats are being reserved.
The cons of community based tourism sheds a light on the negative aspects which this tourism brings; Pollution- pollution maybe the biggest negative aspects on community based tourism, this includes waste, physical damaged and noise.
Waste- Tourists normally pack disposables when planning for a strip, which cause landfills.
Physical damage- the destroying of flora and fauna for animal accommodations
Noise- loud noises may scare animals out of the area.
The locals of the environment can generate revenues from showing tourist around the attractions.
Tourism Attraction Factors of the Caribbean
Tourism has become a very important part of the Caribbean. It has benefited the Caribbean in many ways such as providing the Caribbean people with jobs, promotion of the island and pride in which they gained from seeing how the tourist loved hearing about their cultural activities and history. Tourism is one of the main reasons why some of these islands are developed ain beauty and has a profitable growth to their economy. The Caribbean has become one of the most popular exotic destinations for the Americans and Europeans. There are many different types of tourism that can be found in the Caribbean such as; adventure tourism which details activities such as coastline surfing, exploring the jungle and diving in the reefs, there is eco-tourism which basically involves the environment, it consist of site seeing of the island’s nature and wildlife, you then have agro-tourism formally known as agricultural tourism which is the visiting of farms for the job experience or just for the enjoyment, sex tourism which is about tourist travelling for sexual activities, sports tourism which is when tourist travel to watch or part take in sporting events. Here in the Caribbean we have attractions for all different types of people and personalities, since tourist normally search for the factors that best fulfils their personality. Tourism has become quite successful in the Caribbean and is constantly growing. Here are some factors that attract tourism to the Caribbean;
The cost-The cost of travelling to the Caribbean comparing to other countries located in Europe, Asia and Latin America is cheaper and more affordable. This has become an essential factor in tourism growth in the Caribbean.
Ease of access- The Caribbean is accessed quickly and easier to tourist from the northern hemisphere like North America. This has become another essential factor that has been benefiting the growth of tourism in the Caribbean.
Accommodation – The Caribbean has been developing a number of accommodations which has become a factor which has been benefiting the growth of tourism in the Caribbean.
Reputation – The Caribbean has been a destination of choice in being a tourism product from the 1800s, and its beautiful resorts and relaxing environments has been apart of their history. The good reputation of the Caribbean has a tourism destination has been a essential factor in the growth of tourism in the Caribbean
Pleasing weather- this is the warm sunlight which is one of the most important attraction factors in the Caribbean that every tourist looks forwards to while travelling to the Caribbean islands.
Hospitality is the duty of the country being visited. The tourist should be treated as a friend and the service provider should be courteous and welcoming.
The Caribbean islands have been historically popular with the tourist from America, Canada and Europe. During the world recession in 2010 the Caribbean tourism product slowed but remained its strength in percentage.
Part 3 Report
The Goblin hill hotel, Port Antonio, Portland
The hospitality industry deals with people, good service and product and delivering that good service to the people via hotels, restaurants, spas and inns, the most important thing in the hospitality industry is keeping the customers happy and always satisfied by always delivering good quality services and making the product worth paying for. When tourist come to our resort they mostly go for the enjoyment of the great view of the beach, a wonderful environment up in the hills not too far of the main but quiet, and the enjoyment of nature trailing which leads to a rain forest. The hotel is filled with beautiful floral arrangements and great employees with wonderful working personalities built especially to please the guest of the hotel. When visiting the Goblin hill hotel the warm welcome of the receptionists alone will make you happier of your decision to stay at the hotel. Both employees and manager all work together to complete a simple but difficult aim which is to serve the guest with the service the deserved and expect. The manager shared her views on how she runs her hotel and her chain of employees and the duties and responsibilities they carry out each day to keep the hotel in order.
The manager uses advertising mostly for her marketing tool at her hotel. Advertising is what works best for goblin hill hotel, we advertise using brochures and the internet. The manager at the goblin hotel is in charge of everything, but divides these responsibilities to make them easier to be done. The general role of the manager of the Goblin hill hotel (in the hospitality industry) is to ensure that the basic function of a hotel is up to standards, such as to make sure that the guest needs are put first and to ensure that they get total satisfactory in getting their money worth and also the functions of all employees are being carried out and/or complete.
These are some of the responsibilities the manager of the goblin hill hotel;
Planning and designing accommodations
Carrying out inspection of property and service
Dealing with contracts and supplies
Recruiting and monitoring staff
Addressing problems with staff and also guest
Ensuring security is effective
Planning work schedule for staff
The manager wants to make sure that all these operations are being carried out while still making a profit. The manager is also responsible for the marketing of the hotel. The hotel consists of many jobs and responsibilities that should be carried out every day to keep the hotel running smoothly. In the hospitality industry there are a lot of jobs offered to locals.
At the Goblin hill, employees are to make that each of their jobs are being done to suit the manager so that the hotel can be comfortable and well satisfactory towards the customer’s expectations. Producing a pleasant smile when a customer is approaching, speaking in perfect English so that they could understand and communicate with you as an employee or service provider is some of the inequalities that an you should/must in entering in to the hospitality industry. At the goblin hotel there is a beautiful view of the ocean and the garden.
Here are some jobs that are offered by a hotel;
Receptionist- a receptionist of the hotel usually takes care of the front desk, they are normally the first person you see and speak to upon entering the hotel to check in for a room or your reservations. They are responsible for keeping at all times the appearance of being productive and assertively punctual, other responsibilities of an receptionist are;
Making of bookings
Making to the various government
Arranging business conferences and executing them
Doing of transcripts and upgrading analysis
Bell-hop- a bell hop literally becomes your assistant as you enter the hotel or step out of the transportation. Here are some responsibilities of a bell hop;
Accompanies guest to their rooms
Assists guest and house keepers
Turn on lights
House keeper- the house keepers are the persons who provide breakfast, lunch and dinner for all guest if necessary. They clean the villas, front office and also the guest clothing if requested.
Maintenance- They ensures that all electronics and mechanical stuff stay in shape at the goblin hill hotel.
Gardener- They prides their selves at the goblin hill hotel on their flora and fauna arrangement so that the gardens of the hotel maintain its beauty.
Having a business in the hospitality industry comes with a lot of competitors some better than you and some worst, but you should always be ready for a change or always ensure that season tourist still wants to visit your resort.
This projects details the importance of the delivering good services in the hospitality industry and how two essays about the factors that attract tourist to the Caribbean and the positive and negative aspects of community based tourism. It tells what community based tourism is and how it benefits the environments in which it resides. It also showed the roles and responsibilities of a manager within the hospitality industry and the jobs they offer.
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