McDonalds Employment Analysis

McDonalds has many employees who are working on different posts and are working hard according to their own capacity. McDonalds conducted job analysis in order to hire new employees at every year that sometimes on quarterly basis. This also enables management to have a better understanding of the jobs and duties being performed at every level and also helps them in training the people who are freshly recruited.

JOB ANALYSIS METHOD IN MCDONALDS

In job analysis McDonalds focuses on Work Activities and Human Behaviors of an employee for a job.

JOBS IN MCDONALDS

McDonalds has two types of job openings with their sub openings as listed under:

• Restaurant Jobs
• Office Jobs

RESTAURANT JOBS

In the restaurant jobs, there is a clearly defined career path, from Crew Member to Crew Leader to Floor Manager to Assistant Manager to Restaurant Manager. And from there onwards the opportunities for growth and development are limitless Area Supervisors, Operations Consultant and beyond are just a few to mention from.

TRAINEE MANAGER

This is an entry level managerial position at McDonald’s restaurant, providing opportunity to start and excel the career with the core business functions. Trainee managers handle various areas of professional excellence where sales, people, product safety and security are the minimum areas to be mentioned.

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CUSTOMER CARE REPRESENTATIVE

This is an exciting career opportunity for the females, responsible to independently organize birthday events & various activities at local store level so that the challenging fun activities of the job will gear up the commitment of employees for providing the first class customer services

CREW MEMBER

Crew Members are the core team members always ready to serve the customers on the floor with a shining smile unique with the services. This job is offered either as a Delivery Rider or a Crew Member. So the fun & enthusiasm prospect apart from extensive learning will make employees a key member of the team serving our customers.

There are three main areas of responsibility of a crew member:

• Customer service
• Food preparation
• Cleanliness and hygiene

OFFICE JOBS

Managerial jobs are categorized as Office Jobs in McDonalds. At McDonald’s office jobs are an excellent match, provided an employee can exhibit the right skill set up to excel in the areas of his/her Human Resource Management Project expertise. Depending upon the knowledge, experience and right aptitude, there are 3 key entry points in the office jobs

INITIAL ENTRY LEVEL

This entry level is specifically for beginners to start the career in a professional work culture, these positions will provide the opportunity to develop the skills as a successful business entrepreneur.

MIDDLE ENTRY LEVEL

As a middle entry level incumbent the incoming employee will perform as a liaison with team members to deliver the team objectives while ensuring the execution of assigned tasks as per defined standards and procedures

HIGHER ENTRY LEVEL

The higher entry level job incumbents are accountable for the execution of assigned tactics and strategic plan. The provision of leadership approach to work will enhance their sense of ownership and part of the winning team member

JOB ANALYSIS METHOD IN MCDONALDS applies the basic methods of Job analysis by which HRM can determine job elements and the essential knowledge, skills and abilities for successful performance methods. MCDONALDS uses the following job analysis methods according to their jobs:

• Observation Method
• Interview Method.
• Questionnaire Method

The CREW MEMBERS are like main workers of the McDonalds because they are the one who handle the stage work. McDonalds use direct

Observation and Interviewing together Firstly, they observe the work of the crew member note the information as much as they can and then for further assistance ask the crewmembers about the detail of their work.

For CUSTOMER CARE REPRESENTATIVES McDonalds follow the similar interview technique where they ask the employées that what they feel when they work in this fun environment, how they manage all the work and satisfy the kids and their parents.

For the MANAGERIAL JOBS, McDonalds use the Questionnaire and Interview Method. They prepare a structured Questionnaire in which they ask employees about their jobs, purpose, education required for the job, experience or other key factors. Whereas, in Interviewing they further collect the information related to job directly from employees.

JOB DESCRIPTION

The job analysis is used to generate a job description, which defines the duties of each task, and other responsibilities of the position. The description covers the various task requirements, such as mental or physical activities; working conditions and job hazards.

JOB DESCRIPTION AS PER JOBS

McDonalds represent its Job Description as “Category Profile” and “Individual Competencies”

OFFICE JOBS

For office jobs Job Description is named as “Category Profile”I.

INITIAL ENTRY LEVEL:

• Strong focus towards learning and adapting to the corporate environment
• A real interest in how people drive business
• Positive work attitude with the ability to lead challenging roles & responsibilities
• exposing good confidence level for delivering responsibilities at outstanding level
• Innovative approach for initiating change at different levels
• Strong communication skills to act as a liaison between stakeholders and team leaders

MIDDLE ENTRY LEVEL:

• Strong interpersonal and leadership skills.
• Effective negotiation & problem solving skills
• The ability to see the big picture while delivering organizational goals

RESTAURANT JOBS

For restaurant jobs the Job description is written as “Individual Competencies”1.

TRAINEE MANAGER:

• Effective communication skills able to work in a team environment
• Proactive to exhibit true managerial capability
• Career oriented with focus on continuous learning
• Flexibility to adapt to a diversified work culture

JOB SPECIFICATION

The job specification describes the person expected to fill a job. It details the knowledge (both educational and experiential), qualities, skills and abilities needed to perform the job satisfactorily. The job specification provides a standard against what to measure; how well an applicant matches a job opening and it should be used as the basis for recruiting.

JOB SPECIFICATIONS AS PER JOB

In McDonalds the Job specification is written under heading known as “Profile” and “Competency Level”.

OFFICE JOBS

In office jobs it is known as “COMPETENCY LEVEL”

INITIAL ENTRY LEVEL:

Education: Graduate or Post Graduate degree holders

Experience: No prior experience is required for this entry position

Age: 22 – 28 years maximum

Gender: Male or Female

MIDDLE ENTRY LEVEL:

Education: Post Graduate degree holders with relevant area of specialization

Experience: 3-5 years of experience in the relevant field

Age: 25 – 32 years maximum

Gender: Male or Female

HIGHER ENTRY LEVEL

Education: Specialized degree in the relevant field with professional certification

Experience: 5 years or beyond

Age: 30 – 35 years maximum

Gender: Male or Female

RESTURANT JOBS: Job Specification is represented by “Profile ” in McDonalds.

TRAINEE MANGER

Qualification: Post Graduate Degree in any discipline

Experience: Fresh candidates with no prior experience

Age: 28 years maximum

Gender: Male or Female

CUSTOMER CARE REPRESENTATIVE

Qualification: Graduate Degree in any discipline

Experience: Fresh candidates with no prior experience

Age: 24 years maximum

Gender: Females only

CREW MEMBER

Age: 18-25 years

Gender: Male or Female