The Impact Of Maybank Online Banking Information Technology Essay

Computing and IT in the workplace is one of the vital modules that must be deeply studied due to its widely importance which effect on organization’s development and behaviour. In this report we will provides an explanation about Online Banking system in Maybank. And we will review what the functionality, advantages and disadvantages, and the impact of Maybank Online Banking system. In addition, we will discuss the similarities and differences of Maybank Online Banking system with Internet and The World Wide Web, Security Issues, and Real-Time-Systems with a recommendations and solutions for future enhancement.

Introduction

As mentioned on (maybank2u.com.my, 2010) Malayan Banking Berhad or Maybank was incorporated in Malaysia on 31 May 1960 and commenced operations on 12 September 1960. On 17 February 1962, Maybank was listed on the then Kuala Lumpur Stock Exchange (today Bursa Malaysia). Maybank is today among the top companies by market capitalisation on Bursa Malaysia.

Maybank is Malaysia’s largest financial services group with total assets exceeding RM330 billion. The Group has an extensive global network of 1,750 offices in 14 countries namely Malaysia, Singapore, Indonesia, Philippines, Brunei Darussalam, Vietnam, Cambodia, China, United Kingdom, U.S.A., Bahrain, Papua New Guinea, Pakistan and Uzbekistan. 

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The Group offers a comprehensive range of financial services and products ranging from commercial banking, investment banking, Islamic banking, cards issuance, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset management, stock broking, nominee services, venture capital and Internet banking. Today, the Maybank Group has over 39,000 employees who serve over 16 million customers worldwide, with 9.5 million customers in Malaysia alone.

Maybank has been consistently ranked among Malaysia’s most valuable brands. It is also ranked first among Malaysian banks by Brand Finance in its Global 500 survey and 118th among the top 1,000 banks in the world by The Banker Magazine.

A Legacy of Growth and Leadership

Maybank is the largest bancasssurance player in the region and its internet banking enjoys over 50% of market share in Malaysia. Its Islamic banking arm, Maybank Islamic Berhad, is No 1 in the Asia Pacific region today and among the world’s top 15 Islamic banks.

The Group’s Insurance Business under the Etiqa brand is among the top in the industry offering Life and General conventional insurance as well as Family and General Takaful plans. Investment Banking Group, spearheaded by Maybank Investment Bank, one of the leading investment banks in Malaysia, offers a comprehensive range of investment solutions, from corporate finance to debt capital markets, equity markets to research and strategic advisory.

Maybank has received numerous awards as testimony to its leadership and innovation in product offerings and services. The Group’s foundation of strength, consistent record of profitability and strong balance sheet is testament to its resilience in all economic cycles.

Corporate Responsibility

The Group has over the years placed a priority on being a responsible corporate citizen through various activities, initiatives and programmes, with the primary objective of making a difference in the community, environment and human capital development. As a responsible organisation, we embrace industry best practices in corporate governance by promoting a culture of excellence, transparency, integrity and accountability in our daily operations.

Celebrating 50 years in 2010

This year, Maybank celebrates its 50th anniversary.

Functionality of maybank Online Banking

MayBank online system allows people to perform Banking activities. It provides a fast and convenient way of performing common banking transactions on the Internet. If you have a computer with Internet access, a web browser, you’ll be able to do your banking from the comforts of home, office or virtually anywhere else in the world.

Maybank ATM/credit card holder has to apply before he can get to Maybank internet banking system online for the first time only. Here, more details on how to apply as mentioned on (maybank2u.com.my, 2010):

Go to the nearest Maybank ATM.

Enter you Maybank ATM/credit card.

From the main menu, Choose Maybank2u Services.

Choose Maybank2u Application.

Enter your own 6-digit Maybank2u.com PIN.

Repeat the same PIN again to confirm.

Then, Maybank ATM/credit card holder has to complete registration by:

Go to www.maybank2u.com.

Click on Login.

Click on Login for new users.

Read the Terms and Conditions, then click on the Accept button.

Enter the ATM/credit card number that you used to apply for your Maybank2u.com in the Access Number field.

Enter the 6-digit Maybank2u.com PIN that you have selected and click on Activate.

Enter your preferred username and password for all future access.

Now, Applying and registration has been completed. And the Maybank ATM/credit card holder can access his account easily by:

Go to www.maybank2u.com.

Click on login.

Enter your username and password that you select before.

By accessing Maybank online system user can banking online and performs his/her banking activities remotely.

The system provides a lot of functions which make the banking Processes easier for the users. Here more details on what user can do through the system.

Accounts & Banking:

Allow users to view and manage their accounts, make payments, and transfer funds.

Bill Payment: allow users to pay their bills from almost 600 payee corporations available, pay their Maybankard credit card bill, pay their income tax to LHDN, make DMP Payment, and pay their American Express charge card bills.

Transfers: allow users to transfer funds between their own accounts, to another person’s Maybank account, to a local account or to an account overseas.

Fixed Deposits: allow users to view their existing fixed deposit account details, make an online placement or upliftment.

Rewards Points: allow users to check their TreatsPoints or their American Express rewards.

Investment:

Allow users to trade using Online Stocks, make an EPF payment or manage their EPF accounts, apply for eShare or manage their CDS accounts, choose a fund allocation, view a Maybank Investment portfolio report, register their ASNB Account and make Additional Purchases, view their FCA account details, and view their GSPA account details.

Insurance:

Allow users to purchase and renew their insurance policy or purchase.

Loans:

Allow users to view and manage their personal, home, and car loans.

Mobile Banking:

Allow users to sign up for Mobile Financial Services (mobile banking account), register their number and change their Service Provider.

Personal Details:

Allow users to change their login password, update customer contact information, view their personal details and update their profile.

Buy Online:

Allow users to top up their mobile prepaid, buy prepaid mobile and MYeCASH PIN, reload or buy their IDD/STD card and internet prepaid.

Maybank @ SG:

Allow users to access their Maybank Singapore account.

Bills & Statements:

Allow users to view their bank trading statement, bills and credit card statements, loans statement, and their debit and credit banking advices and notices.

Advantages of MayBank Online Banking

Pay a bill:

Electronic bill payment service allows a depositor to send money from his or her online account to a creditor or merchant, for example to a public utility or a department store. There is no need to stand in a long line on a weekend morning to handle your transactions.

 Transfer funds:

With online banking, you can make money transfer between your own accounts, or send money to a third party account. All you need is recipient/payee information and enough funds in your account. Quite often, the operations are performed in real time

 View automatically updated spending report:

All your purchases are sorted into familiar categories automatically – to save, no expenses to enter. It is easy to see where your money goes.

Track your payment history:

Online banking gives you an opportunity to search your payments by transaction type, date, description or amount. When did you last pay Company X? When did you buy your computer? To whom did you make your most recent payment? Your bank knows the answers. 

Schedule payments in advance:

Most banks offer customers the ability to schedule a payment on a specified date. Once the amount is entered and the payee is checked off, the funds are automatically deducted from your online bank account. 

Take advantage of online brokerage:

Internet banking lets you invest online. You can place and confirm trades 24 hours a day, seven days a week. Most banks provide a wide range of money market instruments from various issuers.

Change contact details: 

You can log in to your online account and change contact information (e-mail address, telephone number, password, etc.). It is more secure than to send this information by e-mail.

Get alerts:

This service allows you to receive timely e-mail messages from your bank about any critical changes related to your Internet accounts. For example, you can get alerts when you make a withdrawal or change your contact information.

Disadvantages of MayBank Online Banking

Security:

Yes, online banking is generally secure, but it certainly isn’t always secure. Identity theft is running rampant, and banks are by no means immune. And once your information is compromised, it can take months or even years to correct the damage, not to mention possibly costing you thousands of dollars, as well.

Some online banks are more stable than others. Not all online setups are an extension of a brick-and-mortar bank. Some operate completely in cyberspace, without the benefit of an branch that you can actually visit if need be. With no way to physically check out the operation, you must be sure to thoroughly do your homework about the bank’s background before giving them any of your money

Learning curve:

Customer service can be below the quality that you’re used to. Some people simply take comfort in being able to talk to another human being face-to-face if they experience a problem. Although most major banks employ a dedicated customer service department specifically for online users, going through the dreaded telephone menu can still be quite irritating to many. Again, some are considerably better (or worse) than others.

Slow processing:

From the moment you entered a financial transaction with your bank via the computer.  Usually the bank will require you to submit certain documents like an identification card, signature and the like.  Not only will the bank online require you to submit documents but also to provide special power of attorney in cases where you want to do transactions together with your spouse.  A concrete example is when you want to manage all your wealth and resources together as a couple and you wish to view it online.  Certain technical procedures regarding online banking may be taxing too and complicated.

As a result, not all online transactions are immediate. Online banking is subject to the same business-day parameters as traditional banking. Therefore, printing out and keeping receipts is still very important, even when banking online.

The Impact of MayBank Online Banking:

The Online Banking services in Maybank have profound changes during the last decade. The most obvious change has been the large number of bank mergers, which have increased both the average size of banks and the area over which they operate. Other changes may also prove dramatic but are at this point just getting under way the growth of Internet banking and the combination of banking with other financial services, such as insurance and securities underwriting.

The implications of these changes for the profitability and safety of banks have been widely discussed, but what do they mean for local economies? Some analysts argue that the changes will benefit most communities by increasing the public’s access to financial services and making it easier for banks to continue lending during regional economic downturns. Others argue that the changes will end up hurting many communities, especially smaller ones, because the large organizations created by mergers will be uninterested in serving small customers and will siphon off funds from smaller markets to lend in big cities. To shed light on the debate, this article focuses on the two groups that are most likely to be affected by the transformation of banking.

Consumers and small businesses. Before the recent changes, surveys consistently found that these two groups relied heavily on local banks for their credit and payments needs. It stands to reason, therefore, that they would also be the groups most affected by any changes in local banking practices resulting from consolidation, Internet banking, or financial integration. A further reason for focusing on small businesses is that these enterprises play an especially important role in the economic performance of smaller communities the communities where there has been the greatest concern about the possible adverse effects of the transformation in banking. The article concludes that the recent changes in banking are likely to benefit consumers and small businesses in most communities, as long as they remain free to choose between small and large banks for their banking services. The first section of the article reviews the three major

Changes in the banking system consolidation, Internet banking, and financial integration. The next two sections argue that these changes are likely to benefit both consumers and small businesses, provided small banks are available to fill any gaps in service or credit to smaller customers. The last section concludes that small banks face a major but not insurmountable obstacle in continuing to fill this role-the increased difficulty of obtaining funds.

THE IMPACT OF THE ONLINE BANKING ON CONSUMERS:

Consumers have traditionally relied on nearby banks and branches for many of their banking services. The transformation of online banking in Maybank now under way will hurt consumers by raising the price or reducing the quality of these services. Or the changes benefit consumers by expanding the array of services will offered by banks and allowing consumers to go outside the local market for banking services. It was once thought that the main benefit to consumers of online banking would be lower fees for banking services or higher rates on deposits. According to this view, the cost to banks of online transactions would be much lower than the cost of traditional transactions through a normal branch. As a result, consumers would be charged lower fees or

Paid higher deposit rates if they banked online instead of going to a branch office. Proponents of this view pointed to the example of online brokers, who charge investors much less for trading stocks than either discount brokers or traditional full-commission brokers (Marks).

THE IMPACT OF ONLINE BANKING ON SMALL BUSSINESS:

Like consumers, small businesses have traditionally obtained most of their banking services from nearby banks and branches. Will the transformation of banking hurt small businesses by shifting ownership of these banking offices to large, distant organizations uninterested in dealing with small customers? Or will it help small businesses by making banking and other financial services cheaper and more convenient.

As noted earlier, mergers have significantly increased the share of banking resources controlled by large, widely dispersed organizations. Some observers worry that this change in the banking system will end up reducing the total supply of credit to small businesses. These observers acknowledge that some of the businesses that are denied credit as a result of bank mergers may be bad risks that should not have received loans in the first place. They argue, however, that mergers will also reduce the supply of credit to many good risks, hurting the local economy.

As in the case of consumers, the main benefit of online banking in Maybank to small businesses is likely to be greater convenience. For several years, large businesses have enjoyed electronic access to their banks through private computer networks. Internet banking in Maybank is now extending that access to smaller businesses. Some bank web sites allow small business customers to view their balances in real time, transfer money between accounts, and originate wire transfers. A smaller number of bank web sites also offer cash management services and payroll services. Industry observers predict that more banks will offer such services over time because small businesses are among their most profitable customers. Large banks have shown particular interest in this area, apparently viewing online banking as a way to lure small business customers away from smaller banks

Internet and World Wide Web

Maybank File Transfer and the Internet:

The internet is a worldwide collection of networks that connects millions of computers and it plays the main role in Maybank transaction system especially online banking, because all the transaction is done by Internet and without the internet there is no online banking. Maybank has become very popular in a world of electronic debits and transfers and other banking activity that, until recently, you would have to have made a trip to the bank to do. All aspects of modern society has benefited from online banking because of the convenience that the internet offers. Internet banks have to make themselves attractive to potential customers. They do this by offering high-yield checking accounts. Internet banks have the comfort of doing so because they do not have the same overhead cost as normal banks. Internet banks are much cheaper to operate than traditional banks, so Internet banks can pass the savings on to their customers. Once they have secured your business, Internet banks offer you other services. You will be able to complete your checking, savings, credit cards, mortgages, investments, bill payments and much more from the comfort of your own living room.

Maybank has developed a product package designed to provide simple and secure file exchange between the bank and its customers through any of three (3) delivery channels: Web, Desktop Connection or Secure FTP. But in today’s networked world of the internet, the browser and e-mail are the ubiquitous software tools used for information exchange. These tools do not adequately support secure file transfer of anything but small files while the ability to track and audit file movement is limited. With M-Secure File Transfer OBS, banks can transmit and receive data automatically without scripts or manual intervention using the web, OBS Desktop Connection Client or Secure FTP. Online Messenger will regularly check for files to be delivered to clients or sent to the bank from designated folders on the customer’s PC. Customers only have to place a file in the designated “send” folder and the file will be automatically transmitted to the bank. No complicated FTP processes, no modems, no scripts. Data Delivery is secure, using a strong encryption algorithm – blowfish – with a 448-bit key. Each user has a unique User ID and Password that must be changed every 30 days.

E-Commerce

E-commerce is business transaction that occurs over the internet and online banking system in Maybank makes it easier, for instance, all these business and transactions can be done and paid at home if you use Maybank online banking. Without the online banking, e-commerce would be difficult and we will have to do these businesses by ourselves because once you want to buy something from the internet you’ll have to transfer the money and that means going to the bank and do all the transactions and that costs us time, effort and money.

Communications:

One type of internet banking that Maybank has is Communicative and this type of Internet banking system allows some interaction between the bank’s systems and the customer. The interaction may be limited to electronic mail, account inquiry, loan applications, or static file updates (name and address changes). Because these servers may have a path to the bank’s internal networks, the risk is higher with this configuration than with informational systems.

Recommendations:

Here are some recommendations for Maybank in order to achieve a better online banking:

Probably the first thing to think about with online banking would be the convenience. I suggest for Maybank to give us the access to the online banking anytime of the day by improving their online system, because sometimes I have to transfer money for emergency but when I try to access my online banking I found it suspended and that’s causes a lot of troubles.

Compare the online banking services in Maybank with other banks in order to offer the best services to the customers.

Train all the employees on questions customers will ask about online banking in order to make them get a clear idea about it, because some people till now are still afraid of online banking and don’t use it. I also suggest for Maybank to make advertisements about this point.

As a conclusion, online banking is a part of Internet and all the transactions system occurs by the internet. Like the internet, online banking has his own services and those services such as transfer money which can’t be done without the internet and that’s one the common things between them. I suggest for Maybank to improve the convenience system and train all the employees to make people get a clear idea about online banking.

Security Issues

Similarities/

– Secure Websites:

A secure website is a website using encryption and authentication standards to protect the confidentiality of web transactions.

Digital certificates:

Digital certificate is a form of electronic credentials for the Internet. Digital certificate is issued by a trusted third party to establish the identity of the ID holder. The third party who issues certificates is known as a Certification Authority (CA).

– Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end to end encryption is also adopted within the bank’s computer networks and resources. To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the 128-bit (maybank2u.com.my, 2010).

– Maybank2u.com is WebTrust certified. This certifies our compliance with leading international security standards and Best Practices, as well as our commitment to maintaining a secure environment. WebTrust is an independent corporation that monitors and tests our facilities to assure that we maintain the highest and most current standards in Internet information security and exchange (maybank2u.com.my, 2010).

As mentioned on (info.ssl.com, 2006) There are two ways to make sure that Maybank2u.com.my is a secure website:

1) Check the web page URL

Normally, when browsing the web, the URLs (web page addresses) begin with the letters “http”.  However, over a secure connection the address displayed should begin with “https” – note the “s” at the end.

2) Check for the “Lock” icon

There is a de facto standard among web browsers to display a “lock” icon somewhere in the window of the browser (NOT in the web page display area!)  For example, Microsoft Internet Explorer displays the lock icon in the lower-right of the browser window:

As another example, Mozilla’s FireFox Web Browser displays the lock icon in the lower-left corner.

-Backup:

Making copies of data so that these additional copies may be used to restore the original after a data loss event.

Backup procedure

A backup procedure represents the way you back up your files.  Any backup procedure starts with a concept of a data repository. The backup data needs to be stored and organized. Therefore, it’s important to establish your backup procedure before choosing the backup solution that is right for you. Different backup procedure has different advantages.

Maybank has its own backup procedure performing as follow:

Day of Week

Weekly Full Backup with Daily Differential Backup

Weekly Full Backup with Daily Incremental Backup

Sunday

A full backup is performed.

A full backup is performed.

Monday

A differential backup contains all changes since Sunday.

An incremental backup contains changes since Sunday.

Tuesday

A differential backup contains all changes since Sunday.

An incremental backup contains changes since Monday.

Wednesday

A differential backup contains all changes since Sunday.

An incremental backup contains changes since Tuesday.

Thursday

A differential backup contains all changes since Sunday.

An incremental backup contains changes since Wednesday.

Friday

A differential backup contains all changes since Sunday.

An incremental backup contains changes since Thursday.

Saturday

A differential backup contains all changes since Sunday.

An incremental backup contains changes since Friday.

Differences/

-Sensitive username and Password to access bank account online

To prevent unauthorised access to our online financial services, every customer is required to select a username and an alphanumeric password, which provides access to their financial information. The username must be between 6 to 16 characters and the alphanumeric password between 8 to 12 characters. The password must include both alphabets and numbers but you may also use special characters (e.g. & * $) except spaces (maybank2u.com.my, 2010).

-Phishing:

Phishing is a high-tech scam that uses spam or pop-up messages to attempt to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, and / other sensitive information.Phishing is the term coined by hackers who imitate legitimate companies in e-mails to entice people to share passwords or credit card numbers.

Report on phishing:

Maybank made a hotline which you can contact and report about phishing and avoid being a victim of it. To protect yourself from being a victim of email or SMS Phisihng! If you receive suspicious messages, contact immediately at 03-5891 4744.

Real-Time-Systems

My bank technology system is functional now, but as a feasibility demonstration, not a supported product. Its ability to transfer funds between its internal micro acounts and external accounts via the Automated Clearing House is turned off. The name, my bank, is a place holder for an eventual company name.

Many online banking customers reuse their banking login credentials to access other websites, putting themselves at risk of account hijacking and online banking fraud, according to a study by Trusteer Inc.

MY BANK-based online security vendor found that 73% of bank customers use their Internet banking password to access non-financial — and less secure — websites. Forty-seven percent use both their online banking user ID and password on other websites.

The practice puts online banking customers at risk because criminals are using a variety of methods — including database hacks, brute forcing and phishing — to harvest login credentials from non-financial websites, such as social networking sites and Web-based email services, according to Trusteer. Thieves can then test the credentials on financial-services sites to hijack accounts and commit online banking fraud.

Money Trouble in MY BANK

A series of upsets could spell trouble for my bank’s virtual economy

There’s a long line of avatars waiting to use the automatic-teller machines for Ginko Financial, a virtual bank in the online game Second Life. For more than a week, account holders have been demanding their money back in what some folks are calling a bank run.

Set off by high interest rates and a recent ban on in-game gambling, the bank run could ultimately have a major effect on the game’s economy. The theft of approximately $12,000 from the My bank World Stock Exchange doesn’t help matters either.

My bank, is an online world where players can buy and sell all kinds of goods and services. The game’s economy is based on fictional currency, called Linden dollars. But those dollars do have real-world value: players can buy or sell Linden dollars at a rate of about L$270 to $1 on the Lindex market. My bank’s website even boasts that “thousands of residents are making part or all of their real life income from their My bank businesses.”

Now the entire My bank economy–which could affect more than 8.5 million players–is in trouble.

Although financial institutions in My bank are careful to define themselves as games, some My bank banks offer more than 100 percent annual interest–a tempting rate when combined with the possibility of turning Lindens into U.S. dollars via the Lindex. Right along with the promise of turning virtual currency into real-life riches are problems with how some Second Life financial institutions are run, says Robert Bloomfield, an economist at Cornell University who makes a serious hobby of studying My bank’s economy.

“The average person who goes to a [real-world] bank isn’t aware that there’s a large regulatory body keeping track of the reserves the bank has,” he says. But banks in Second Life, which Bloomfield compares with the Wild West, are mysterious and unregulated. Ginko Financial’s CEO, Andre Sanchez, of Sao Paolo, Brazil, has refused to release records of Ginko’s investments or financial history, and he has not revealed a clear plan for returning people’s money

NOW THER IS 3 Reasons Not to Use Online Bank Accounts

* Customer Service with Online Bank Accounts One reason to avoid online banks is that you may run into bad customer service. With a brick-and-mortar bank, you’ll likely have some familiarity with the staff. At a small credit union, the staff might know you well.

Why does this matter? It’s easier to get good service if you know the staff and they know you. You can pick and choose who you deal with. However, if your online bank account offers any phone service, you have to take your chances with the “1-800 Lottery”. You might get somebody helpful and knowledgeable, or you might not.

* Online Bank Accounts and Speed of Clearing

The internet is supposed to make things faster. However, you might have to wait a long time for checks to clear. You certainly can’t ask for a cashier’s check if you’re in the middle of a crisis and you need settled money yesterday.

Likewise, deposits to your online