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An important part of learning is having the opportunity to make mistakes, learn from them,and correct them the next time you try. Trainers need a great deal of patience. Often it is easier to jump in and correct the mistake rather than let the person you are training learn.Therefore your trainer should have plenty of patience to ensure that all individuals complete the course satisfactorily.
d) Good Training Skills
There is so much more to training than just reciting theory and lecturing trainees. Training sessions work much effectively when there is a healthy interaction between the trainers and the trainees.
Good trainers will also hold a professional qualification which formalises their experience and also makes it so much easier for any organisation to hire them .
Trainers should also be good performers and make the training sessions interesting or even entertaining. In this way it becomes evident that the trainer is genuinely interested in teaching their subject.
A good trainer should have a genuine interest in people , having such an interest the trainer will be able to get on well with them regardless of status, age, abilities or backgrounds and easily relate to their needs, aspirations and frustrations.
A good trainer will have a warm and approachable manner which make the trainees feel completely at ease and will be particularly skilled in motivating others to achieve their goals.
f) Results Focussed
A good trainer will not only focus on the needs of the trainees they will fully understand that you have your own targets to meet.
Motivation of trainees is one of the key factors of good training. A good trainer will ensure that this is achieved regardless of the individuals' self-esteem or confidence.
The trainer will actively encourage collaboration and team work between them by involving them in idea generation and problem solving.
Some of the important qualities possessed by a professor are:
a) Passion :
The best teachers are not only interested in their subject, they are passionate about it. They approach tasks with a sense of challenge rather than routine.
b) Successful teachers/professors hold very high expectations:
Most of the teachers expect great results from their students, and they don't accept anything less than that. Teachers have to believe that each and every student can soar past various restrictions; and they will also have the confidence and work with the teachers to make it happen.
The best teachers are those who make their students think outside the box. The teachers make sure that the classroom experience is well understood by the students by educating them while also keeping them interested in the work at hand. They provide the students with real world applications for improving their knowledge and also taking their learning to the next action packed level.
d) Patience :
The best teachers were those who were willing to keep explaining, knowing that eventually it would make sense to their students. They were willing to wait until a distraction calmed students down, or abandon a lesson entirely if it was clear material needed to be revisited. The best teachers just stuck with it, willing to do what it took, no matter how long it took.
e)Teachers/Professors should be Learners:
These exemplary teachers described themselves as learners, each making it a priority to keep their teaching information current and updated. As teachers, they must continue to re-engineer the curriculum, experiment with new and different methods of delivering course content, and bring emerging technologies into our classrooms.
f) Good teachers/professors are sensitive and versatile:
The teachers who consider other people's needs more than their own are the ones who strive to create a difference. These teachers are sensitive to the needs of students and their parents, colleagues and the community
g) Successful teachers emphasize the fun of learning:
There are many different learning styles. Bad teachers only look a subject matter one way. They teach based on how they learn. This works for some people, but fails for others. The good teachers are ones that are able to teach to different learning styles. If students don't understand a subject, they teach it a different way. Instead of looking at abstract formulas, they explain with images what the formulas represent. This requires a thorough understand of their subject, as well as the ability to consider that subject in different ways, which not all teachers are able to do.
3. Call Centre Executive
Call centres are a place of high pressure where a person will have to deal with hundreds of customers in a day. This is the reason to improve communications skills to be an expert in this field. This will help in handling different personalities, surveying skills, and vocal skills. He/She should practise on speed,volume , clarity of voice ,voice modulation and tone of voice to attain a good communication skill.
b) Listening skills
Listening is one of the most valued skills companies seek in employees working in call centres .Develop listening skills through clarifying questions. Acquire feedback from your clients to develop listening skills.
c) Multitasking ability
They need to be capable of handling more responsibilities because of increased economic, regulatory and customer demands. For instance, agents need to be able to handle calls, answer emails and assist clients via Web chat. If they can't handle multiple tasks or are easily frustrated by pressure, it will be difficult for them to cope .
d) Computer Literacy
It is very necessary to be computer literate in the modern era to be able to work with computer based software systems. Operators should be good with computer and particularly skilled in Word processing, and efficient use of internet based operations and tasks.
e)Good Customer Care Skills
Call operators are those people who possess the necessary skills required for handling customer relations and meeting the objective of maximising sales and productivity. An operator having an extrovert personality is an asset in the field of customer relations service centres. Agents should be able to use their unique customer relations qualities .Proper knowledge of phone etiquette is essential for excellent customer care.
Q2. Design an orientation program for college students.
Introducing students to college life requires presenting as full a view as possible of all that the university has to offer. Therefore, academics as well as extracurricular activities should be presented. If students do not become socially integrated within the first few weeks of their arrival, they are less likely to stay at that institution.
1. Orientation program can start with a welcome presentation , where the faculty or the dean will give the new students an insight into the student life at the college, gives them a strong overview of academic expectations, the different social setups on campus . This gives the advantage for students in making the transition from high school to college.
2. The new students will be put in small groups , and will have an orientation leader to take them around . The orientation leaders can give the new students the inside scoop on college life since they too have been in the new students' shoes. New students may be more open to receive information from the orientation leaders than from a lecturer .
3. A campus tour would be a very important aspect of orientation program. acclimating students to their new environment . For some students, going to college is their first time away from home, so orientation should give them time to become familiar with their new surroundings. Through guided campus tours orientation provides a safe avenue for new students to find their way around campus. This helps students to become familiar with important locations on campus like the library , administration offices canteen, computer labs, auditoriums , hostel facilities..etc .
4.Friendly interaction sessions with seniors and faculties ( over dinner or lunch )should also be arranged for the new students to feel completely at ease on campus. Illegal activities of ragging should be strictly prohibited on campus instead the new students should have a friendly association with their seniors and faculty members.
These are some of the activities to be included at a good orientation program for the new college students.