Communication

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How you can avoid Communication Problems in a Company

Communication is defined as "the process of transferring information, meaning, and understanding from sender to receiver." It is a process that requires motivation, skill, and knowledge.

One great way to communicate with others within your organization is having quarterly meetings that will help all those involved to be more efficient in their job. Make sure the goals of the company's success for all are the same and to make sure any concerns, external or internal factors must be taken care of. If the meeting did not happen on a regular basis, the objective of the company's purpose could be lost and there would not be any direction or goal. One of the biggest factors why communication is important in a big corporation is to ensure that people within the organization are meeting the company's values and strategic objectives. Without communication, customer satisfaction will go down, market share will falter, and technological leadership would be inconsistent. By setting up a meeting within your organization, this will help employers and employees get constructive feedback on their performance as an individual, team, and corporation. The direction of communication within a corporation is used in all different ways. A downward, upward, and lateral approach of communication is used when the quarterly meetings occur. By letting "employees and supervisors hear top managers talk about the company's current financial plan," this would help give every employee an equal opportunity to communicate their opinions and give feedback outside what is working and what is not within their organization. All levels of communication is used in this situation because a 'downward direction' of information is given when top executives are coming to each plant to give them feedback of the particular plant's performance. An 'upper level' of communication also occurs between employees of each department to plant manager. Lastly, a 'lateral form' of communication occurs between employees. It becomes a cycle of communication that helps a corporation work cohesively together to increase sales and profit. In order to effectively communicate their company's plans, needs to "allow information to flow upward as well as downward...determine whether the employee audience understood the message." The most important ways to communicate an idea to make sure others understand what is being said is not to assume what they think was said. In order for the quality and extent of daily communication to be effective, one must find a median to pass on information rather than create noise by passing it onto many different people. Information will be hindered if the message trying to be passed is not understood or if there is a misinterpretation of what was meant by something said.

Effective communication is a mixture of verbal (feedback on performance) and non verbal (bonuses, company award) responses to employee's performance. The richness of the manager has changed in the years because they are more concerned with their employees and it's more personable. John Meyer stated "leaderships looks for feedback and ideas from every level of the company and employees are kept well- informed, focused on company goals, motivated to follow through." Employees are provided with results every quarter of their facility and entire the company is on track to making their goals. The richness of their communication is personable and more effective because employees know on an individual and team basis how their performance is contributing to the company's profits and goal. Feedback is not to bring us down but it helps to improve and motivate employees to work harder and productively. The messages are far from lean because employees are giving actual numbers and seeing the result of their efforts rather than getting memos or messages through e-mail. I think this form of communication has affected senders and receivers because both parties know what is working and what is not by getting continuous feedback on performance.

Having quarterly meetings and halting businesses employees get to attend meeting is a successful technique. Getting people to see from a company perspective rather than an individual or facility standpoint helps employees see things differently and motivates them to work harder to achieve company goals. Having companywide meetings mean a lot because each facility knows from a company perspective how they're doing, what new policies to implement, different strategies to promote new products, and a reminder of teamwork and motivation work hand and hand. When facility managers go back to their facility, what is said depends on how the information was interpreted because of selective perception. "They [John Meyer and colleagues] also appreciate being praised for their accomplishments and having an open forum where they can interact directly...instead of filtering comments and questions through an intermediary, such as the human resource staff." There are impersonal, organizational, and cultural barriers to communication because everybody interprets what is said or not said differently. Actions speak louder than words, so a facial expression to a new product or body language when presenting something has more meaning then what is said.

There are many different hierarchical structures to how things are communicate in an organization. There is both formal and informal communication between managers of each plant, with employees and senior vice president, managers from the Human

Resource Department with each facility. There are formal communication channels between president with top managers, top managers with each facility's managers, facility managers with supervisors etc. We also see informal communication between top managers and employees, the communication between each department within each plant, from the president to the plant audience when testing new products. There is both an upward and downward flow in the ways things are communicated and every plant communicates in a diverse way.

Plant manager need to be able to communicate in a clear and formal manner in order to effectively motivate their team to do well. The plant can hurt its production and productivity by not communicating what needs to be done, what goals to meet, who is in charge of which department, and incentives to help motivate their team to work hard and efficiently. On the other hand, besides looking at it from a company perspective, each facility has been broken down into many different departments with supervisors. This a very good idea in order to further communicate company goals and motivational encouragement to strive for the best in their plant because it's on a more personal level. When supervisors know employees on a more personal level the amount of productivity and the love for the job increases. Employees trust their supervisors if they can relate with their supervisors because of the relationship they have is more personal.

Looking back to the x and y factor, there is correlation between good managers and bad managers. When the atmosphere at work is good, workers tend to do better because of the decrease in stress level and amount of animosity is lowered. If a work environment is bad, workers are not as productive because of the managerial techniques of managing are poor, the expectation are unclear, and the amount of communication within the team has failed. Therefore, I believe the y factor is better to have then the x factor.

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