Business Operations Of Tk Maxx Uk

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TK Maxx, part of the Massachusetts based TJK inc. Group of companies, opened its first store in Bristol in 1994, There are now over 260 TK Maxx stores across the UK, Ireland, Germany and Poland. TK Maxx is still a relative new concept. TK Maxx is unique and has no direct competitors. Everything TK Maxx is different. The heart of TK Maxx success lies in business model of offering greater designer labels for up to 60 percent less. The relationship with those labels and designer is critical. TK Maxx talented buyers negotiate fantastic deals from a huge number of suppliers all the way through the season, scouring the fashion and style markets across the world to seize buying opportunities whenever they find them.

Company labels for fewer concepts are called "off-price" retailing and were introduced to the UK from the States in 1994. TK Maxx is still the only fashion off-price retailer in Europe. Designer in a modern and simple way, our stores deliver a smart, no frills shopping experience. This allows us to run a cost-efficient operation and company don't pass on any hidden costs to their customers. The commercial object is to make TK Maxx a household name, synonymous with being smart.

TK Maxx has over 500 people at home office, over 10,000 people working throughout the UK and Ireland in their stores and distribution centres. As a progressive, fast paced business the work ethos is high energy. Company describe their business as being accessible, down to earth, friendly, a great leveller, not intimidating. Similarly, our people share a real passion for fashion, are enthusiastic, make the most of opportunities, are individual, resilient and determined to succeed. TK Maxx is the 10th largest fashion retailer in the UK (TNS Fashion Tracker) TK Maxx is the UK's fourth favourite retailer, the third favourite clothing retailer and the UK's favourite shoe retailer for 2009. (Verdict Retail Group). A typical TK Maxx store has over 50,000 items in stock and receives 10,000 new items every week.

While TK Maxx is best known for fashion, don't forget our stores sell fabulous accessories, luggage, toys and home ware. Shopping works up an appetite, so Café Maxx is in our stores in Ayr, Swindon, Cardiff, Thurrock, Purley Way and Croydon, TK Maxx value diversity, encouraging different vies, backgrounds and origin. Company are constantly diversity ways in which TK Maxx can make a difference to people's lives. TK Maxx raises money for charities - NCH, Enable Ireland, Cancer Research and Comic Relief.


Back Ground of Change That exists in Today's Economy

Introduction to Change

Change is the vital factor for development either business or human, if the human history taken into place as a sample of change, it clearly speak human developed by the change for example human had not had apparel to wear but no human has got cloth industries. There so many example of change, which are obvious and clear brought revolution, as Gues (2010) described "to cope with a changing world, an entity must develop the capacity of shifting and changing of developing new skills and attitudes; in short, the capability of learning"

2(O Gues Todays Business Magazine January 2010)

Change management

So we can say that change management is the method, implements and practice to handle the people in business change to achieve the vital business results and to recognise that business change successfully within the social infrastructure of the organisation. The management of change also is practice entail in new values, behaviour and customs within an organisation that help new ways of works and reduce challenges to change, developing harmony among consumers and stake holders on particular changes shaped to better meet their requirements; and planning, testing, and implementing all aspects of the evolution from one organisational formation or business methods to another.

Today Economy


Globalisation is a social, economic and cultural fact which the entire world and now the world become a global village. The progress towards the growth of economic and social ties between countries through expands of corporate institutions and the commercial philosophy that leads to the shrinking

of the world in economic terms. Globalisation increases the trust of economies on each other, create the opportunities to be able to buy and sell the goods in any country in the world and it provide the chance for labour and assets to put anywhere in the world. Now the world is the global village and it makes happened with the help of technology, communication networks, internet, growth of economy and progress towards the free trade. There is nothing to be hidden in this world.

Today's Economy

After taking a beating in the Recession, the world economy is at last starting to turn the corner. There are some indications that recovery is on the way. Businesses are booming. Companies are hiring peoples and the important engine of the economy customer is getting up off the mat and spending money once again.

This economy change awake up the shareholder interest towards there business and they want to make the maximum profit and increase the market share of their organisations.

Bureaucratic Organisation

Max Weber is one of the most leading promoters of bureaucracy. As he described

"The decisive reason for the advance of bureaucratic organization has always been its purely technical superiority over any other form of organization. The fully developed bureaucratic mechanism compares with other organizations exactly as does the machine with the non-mechanical modes of production."

5.Max Weber (1864-1920)

Bureaucratic   organizations are suitable in steady environments and for schedule tasks and skills. Bureaucratic structures have plain, well-defined, centralized, vertical hierarchies of command, power and control. Effectiveness and certainty are highlighted through specialization, consistency, and formalization. This results in strictly clear jobs, technologies, and processes. This organisational structures, processes, and roles are like a machine in which each part of the organization does what it is designed to do, but little else.

5.Leo Lingham (2008)

Strengths and Weaknesses of Bureaucratic Organisation.

The strengths of a bureaucratic organization are first it gave the more command over the employees with clear rules and regulations. In the bureaucratic organisation no confusion as the reporting relationships is clear and well defined. The system is centralized and all the decisions can be monitored. There is consistency and everyone has to follow the same procedure.

With many benefits there are some demerits of the Bureaucratic Organisation like the decision making and all the other processes are very slow. The jobs may become boring for the employees. The communication has passed through so many levels that it gets deformed. Too much control depresses originality and creativity.

Organisation Development

Organisation Development is a planned interference. They   are policy consist of specific activities designed to effect change in some side of an organisation. Much interference has been developed over the years focus on different problems or creates different results. However, they all are stepped toward the aim of improving the complete organisation with change. In simple words, organisations that wish to get a high degree of organisational change will employ a full range of interventions, including those planned to change person and group performance and approaches. Individuals trying smaller changes will stop short of those targets, implementing interventions targeted first operating strategies, management structures, employees skills, and workforce policies. Specially, organization development programs will at once add more than one of these interferences.

Task Two

Develop system to involve appropriate stakeholders in the introduction of change.

Change cases (Bennett 1997) are used to describe new potential requirements for a system or modifications to existing requirements.  Change cases are modelled in a simple manner. You describe the potential change to your existing requirements, indicate the likeliness of that change occurring, and indicate the potential impact of that change.  Figure 1 presents two change cases, one potential change that is motivated by technical innovation¾in this case the use of the Internet¾and a second by a change in your business environment. Notice how both change cases are short and to the point, making them easy-to-understand. The name of a change case should describe the potential change itself. 

Reason of Change

Tk maxx is the fast moving business during the credit crunch company face economic crises. Now globally business environment change, companies are going towards recovery from credit crunch.

Tk maxx realise that it is the best time to implement the change in the organization. Company analysis by third party to review the business stretcher of the company and the main object was to reduce the cost, improve the efficacy and increase the profit and important of all if the world economy faces crises in future company should be effected at minimal.

TK Maxx New System

TK Maxx developed system name as BEST. This new system include these main changes from top to bottom

Change in Hierarchy

Introduce New Log in and Log out

Change in product Availability

Major Changes in Stores

Change in Hierarchy

TK Maxx changes the hierarchy of the organisation. In previous system one district manager see the seven stores but now one district manager handle the seventeen stores. TK Maxx has the 260 stores around the UK and Europe so where company has the 37 district now it has only 15 managers. According to this change company will save 22 district managers salaries. On the other hand as a result extra work load on the remaining managers and it can affect their efficiency.

Company is taking a bureaucratic decision to eliminate the line manager's designation as supervisors and also reduced their annual salaries.

Introduce New Log in and Log out

Company moved from manual Log in system to electronic system. Company will placed a punch machine in every store for Log in and Log out. This change will help to reduce the issues of employees regarding work hours.

Change in Product Availability

TK Maxx change their product availability cycle. First company purchase officers made purchase from the around world but this purchase was not according to the demand of store managers. In new system store managers will place a request first according to their demands. TK Maxx head office process this request immediately and will deliver once a week.

Major Changes in Stores

In new system the fitting room sequence will change. Company will change the floor maintenances cycle. There will be one associate is every time available to maintain the floor.

Product availability was the major issue. Products are going in the shelf throughout the day. According to this new system all the products will be in the shelf before 12:00 pm.

Suggestions for Appropriate Model for Changes

Company has changed its Bureaucratic atmosphere, so it utilized the manpower in a sophisticated way and save the cost of many district managers. Through the new login system company all save the time of management and as well the fare and clean job timing of company employees. Company change the product availability sequences to available the product on manager's demand and also change the maintainers sequence. Results of this change are cost effectiveness and effective communication from management to there employees.

To enhance the quality control process, company should hire good, experience and professional staff because now a days it is the marketing trend that products always sell on the behalf of quality, features, benefits and excellent presentation. There is no need of separate training manager. Company should give this responsibility to HRM department so by adopting this change company can save budget.

Company should launch some incentives for employees because motivation in all types always motivates to employees and these employees are the back bone of company.