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What happens if I’m not happy with the work? What happens if my essay does not meet the grade ordered?

If you are not happy with the work, then we do advise that you send us an amendment request through your online account (see below for further details on how to do this), so that we can rectify this issue for you. This way you can clearly state, in writing, what you feel that the researcher needs to change; we wouldn’t be able to take this information over the phone as we wouldn’t want to miscommunicate anything or interpret this incorrectly.

We will then contact your researcher regarding this issue and arrange a delivery date for your amended work. The standard amendment period is 7 days. However, if you place your order using the Elite service you will be provided with a longer amendment period of 3 months.

If your essay does not meet the grade, we would advise that you login to your online account, click on ‘Leave Feedback’ next to the order this refers to and select whether you’d like to request changes to the work or request a refund. By doing this, it would then be forwarded to the relevant department for them to review.

We would also ask that you attach the work you have completed yourself, alongside the confirmation of the grade you have received and the feedback from your tutor explaining why you have received this grade. This is so our Aftercare team can thoroughly review this for you. Once this has been fully reviewed, someone in the Aftercare team will contact you to discuss this further.

How to request a refund or changes to your work

You can request a refund anytime, by logging into your control panel.

  1. Login to your online account.
  2. Find your order and click the leave feedback button. This will open the messages screen. Control panel order screen
  3. Select Request changes or Request a Refund.
Tip: Attach the work you have completed yourself, alongside the confirmation of the grade you have received and the feedback from your tutor explaining why you have received this grade.

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