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What happens if you can’t find a researcher

If we are finding it difficult to locate a researcher, we would contact you to ask if there is any further information that you can provide which may encourage qualified researchers to commit to your order. We would also ask you if you were able to allow any longer for the search to continue. When all options have been exhausted and still no researcher has been secured, we would need to cancel your order. You would be given the option of a full refund or a credit coupon to be created; we would never retain any of your payment if we cannot fulfil the order.

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