Management and organizational behavior theories and concept

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The objective of this report is to provide students the opportunity to gain a better understanding of the management and organizational behavior theories and concept learnt in organizational management. Nevertheless, this report also challenges the students' ability to explicate, understand and showcase the application of the management and organizational behavior theories and concept learnt in organizational management to the situation faced in real life.

1.2 Methodology

The management and organizational behavior theories and concepts applied in the report were gathered from the lecture notes and resources from the internet.

1.3 Scope


Each team consisting of six members is supposed to form a circle and elect one member to be the observer of the whole procedure. We are not allowed to see one another and thus sit in an outward-facing position around the table. Next, a card is distributed to each of us. Each card has six words on it and all the cards in the team have a common feature. The task of this activity is to identify what the feature is within 30 minutes, without any verbal communication among the members. The only method of communication is by jotting notes to one another and the notes cannot have more than 4 words on it. However, a ten minute planning time is given to us beforehand to discuss on an effective and efficient solutions to this activity.


Step 1: Both Ying Jie and Boo will write down their first four words of the list on two separate pieces paper.

Step 2: Both pieces of paper will be passed one round around the table and everyone is to observe try to identify the similarities of the eight words.

Step 3: Eden will then try to identify a similar word and write it down on a piece of paper which is similar to two words from the paper passed from Boo and Ying Jie.

Step 4: Eden's paper will then be passed around, Chu Yan and Lim Pei Xun will then write down words that are similar to Eden's.

Step 5: One set of words will be successfully identified. This will mean that only 5 more set of words are to be assembled.

Step 6: Group members should have identified the patterns of the words after the first example, thus we decided to repeat the steps accordingly.

Step 7: Eden will write each word on a separate piece of paper and passed round the group. Since there can only be four words of the list on a piece of paper, Boo will ensure that all the words are similar after comparing with his own, which is the fifth set of words.

Step 8: Boo will then pass down a piece of paper indicating that the words are matched and the similarities are written on a separate piece of paper as reference to the whole group.

Step 9: The group will finalise on the decision of the similarities identified. After all the papers are being passed one more round, each member will confirm or question the solution. Confirmation is made after all members have gone through and agree with the solution.

The common feature found is the last two characters from the words given.


4.1 Planning

Our team had effectively used the short ten minutes time given to do our planning. We brainstorm and provide strategies in this activity. Finally, we came out with the best strategy that is to write each of our first four words from the paper given and then do comparison from it. Planning is a very important aspect in team work because it is where members get together and contribute ideas to establish strategies for achieving the common goals. In this activity, our team goal is to identify the common feature from the words in the paper.

4.2 Tasks involved

Yes. The task is to discover one feature that all the cards have in common within thirty minutes in a team of four to six members. Siti Arinah was appointed as the observer. As an observer, Siti Arinah will not participate in the activity. Siti Arinah's role is to observe the entire process of the activity "Wonderful Words 2". During this observation period, Siti Arinah is required to answer the questions is the checklist provided. Many are oblivious to their own strengths and weaknesses. Therefore, it is important to have an observer to identify the strengths, weaknesses and mistakes made by the team's members. Thus, the questions in the checklist answered by the observer served as guidelines and will be beneficial to the report of the team.

Chua Ying Jie was entrusted with the responsibility as a leader and also a participant. As a leader, Chua Ying Jie motivates the team member as the morale and confidence of the team is important. In addition, Chua Ying Jie directs the team members so as to ensure that the team is on the right track. Nevertheless, Chua Ying Jie also rectified and changed the strategies when the initial strategy does not work out.

Lim Pei Xun, Eden Aloysia, Tay Chu Yan and Boo Pei Xun were assigned the role as participants to go through the entire process of the activity "Wonderful Words 2" and complete the task. Lim Pei Xun, Eden Aloysia, Tay Chu Yan and Boo Pei Xun were required to be flexible and not to be solely dependent to the leader's guidance. This ensures that the team the efficiency of the team.

4.3 Leadership

In our team, leadership emerge from traits that our leader has such as drive, desire to lead and self-confidence which most of our members are lacking at. In our group, we appointed Chua Ying Jie as the group leader. His leadership style that he adopted is democratic style. Our democratic leader makes the final decision on the strategy and plan to solve the task that was given to us which is finding a common feature among the 6 words given to each of us. The rest of the members were also involved in contributing to the decision-making process. For example, he lets the other members discuss and determine on what to do and how to do to solve the task so that we could find the common feature word. Another example would be, after hearing the rest of his members discussion, he make the final decision on what we going to do so that the rest of the members will carry out the task as plan. This allows us to become part of the team and allow us to make better decisions.

4.4 Control over work performance

In addition, work performance well observed and maintained throughout the 30 minute time limit given. For example, everyone passed the note on after writing as fast as they could which increased the efficiency of our group and thus allowing us to complete the task. Another example would be our team's observer, Siti Arinah, was able to help us see and record down what is happening giving us the information we need for writing this report.

4.5 Team effectiveness

4.5.1 Clear goals

Our team have clear goals of the activities and brain-stormed several methods on how to solve the activity effectively. Our goal is to find the similarities of all the words given to us respectively and complete the activity in the given time limit.

4.5.2 Mutual trust

Our team have mutual trust with each other and thus did not waste time questioning each other or question the decision by members as well as the leader. This is essential for a effective team as work can be done in the fastest possible time.

4.5.3 Good communication

Our team displayed good communication throughout the activity. We passed on the piece of paper and followed the instructions given efficiently. We came up with new solutions for the unexpected problems we faced in the activity and solved it by communication through the piece of papers. Thus, we displayed good communication and solved the activity in the given time limit.

4.5.4 Appropriate leadership

Our leader, Mr Chua Ying Jie, displayed good and effective leadership in coming up with the solutions both before the activity as well as during the activity. His decisions successfully led the team through the problem and solve it effortlessly.

4.6 Decision-making process

The team did observe and engage in the decision-making progress.

First of all, we had a discussion on how to carry out activity. In the activity, we will be given a card of 6 different words per person. In our cards, the words are linked to one another in some ways. We have to guess the words pattern without having any communication, and without showing our cards to anyone. We could only write on a piece of scrap paper and pass it around our group. We started to brainstorm what is the best solution.

After which, we were given 30 minutes to carry out the activity. All of us had to follow the instruction given. We had to form a circle, facing outwards, which means we were facing other group. Each of us had to remain silence while waiting for the piece of scrap paper to be passed to us, so that we could communicate by the means of writing with less than 4 words on it.

Around 15 minutes later, one of our group members had found out the word pattern. While waiting for the time to pass, we continue passing the piece of scrap paper, so that every one of us can confirm the word pattern.

The class remained quiet, until the whole activity had ended.

4.7 Leader's personality

The team's leader possesses high self esteem. Self esteem refers to the degree an individual likes or dislikes himself or herself. Individual with high self esteem believe that they possess the ability needed in order to succeed in work. Therefore, individual with high self esteem is more satisfied with his or her job.

Firstly, the team's leader took up the role as the team's leader when being appointed by the team's members. This shows that the team's leader is confident that he is capable and possesses the ability to lead the members in the team.

Secondly, the team's leader took the initiative to develop and implement the strategy to solve the task assigned to the team. By holding strong stand on the strategy, this shows that the team's leader is confident and certain that the strategy would work.

Thirdly, the team's leader took a change of plan by changing the initial strategy after noticing that the initial strategy does not work. This shows that he is still confident and not demoralized despite facing setbacks. In addition, the team leader held strong belief that despite the unexpected change of strategy, the new strategy would enable the team to solve and complete the task within the time constraint.

Lastly, throughout the whole process of the activity, the team's leader has never doubt his ability and judgment despite team members did doubt and question whether the initial strategy and new strategy would work.

4.8 Motivators

The motivators were achievement, responsibility and the work itself. Example for achievement is that through our plans and strategy, we achieved to find the common feature among the words and finished our task within the time limit. Thus, we were satisfied with our performance. An example of responsibility is that everyone is given responsibility such as one of our group member, Siti Arinah, was the observer. She took her task properly by observing the rest of the other member and jot down notes that is going to use for the team's report during the activity. Another example for the work itself is that the activity that we need to do was interesting and relevant to what we are studying in this module. We can apply our knowledge through this activity. Therefore, we were satisfied as we are able to learn more through this activity.

4.9 Managing limited time

Even with the little 30 minute of time given to us, time was easily managed by our group with our efficient working style and good communication. For example, we manage to get messages around and figure out the similarities between the notes within 20 minutes and even had time to reconfirm it with the extra time.

4.10 Cultural dimension

4.10.1 Innovation and risk taking

Our team displayed high innovation and risk taking factor in the activity. We are open to new solutions by other members and take the risk even when we are not sure if it will work effectively, and to try out new ways to solving the given problems in the activity.

4.10.2 Attention to detail

Our team displayed the cultural dimension of attention to details. We exhibited precision and analyze the activity structure in detail. These analyses allowed us to solve the problem precisely and minimize the possibility of unexpected situations.

4.10.3 Team orientation

Our team is high in team orientation. We work and discuss as a team rather than working as an individual. We brainstormed together and communicated effectively as a team. This allowed us to solve the activity as we worked effectively with each other in the team.


Firstly, through this experimental learning project (ELP), we have learnt how the democratic style and a problem-solving team work. We are a team from the same purpose that involved in efforts to improve work activities and to solve the problems that we encountered. Our leader will involves all members in decision making and delegate authority. Members are free to express their own views. We are a group of high esteem people, with the strong belief that we will succeed. The members work intensely on a specific, common goal using their positive synergy, individual and mutual accountability and complementary skills.

Secondly, we do appreciate more on the importance of leadership and teamwork. This is because we learnt that leadership is the actual key that motivates and coordinates our group to accomplish our objectives. Without leadership, we would not know where to start as there will be nothing to guide us on how to accomplish our objectives and thus, we would not perform our work effectively. We also realize that leadership is essential as it creates a goal for us and then directing us towards accomplishing our objectives. The absent of leadership would lead to a conflict and argument between the members of the group as everyone of us sees things in different ways. Therefore, we need leadership so that the leader can make the necessary decision-making and helps us to solve those disputes. For teamwork, we agree that teamwork is essential because we learnt that we can actually generate diversity of ideas if we work as a team, resolve conflicts, make better decisions, and learn individuals' abilities and capabilities.

Lastly, management and organizational behaviour concepts will definitely be relevant to our future career. It is the study of the actions of people at work. Focus and goals are the two main factors in the organizational behaviour . The focus is regarding on the individual and group behaviour as well as organizational aspects while the goals are regarding on explaining, predicting and influencing people's behaviour. Therefore, learning these concepts will enable us to analysis and behave or react in a certain way towards our manager and working colleagues in future.