Managing communication information and knowledge


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I have been very grateful for being chosen to do this report, I have found some very interesting facts that I would love to share with you. Telkom is a very important company in South Africa. The reson why why telkom is very important is because, Telkom is Africa's largest integrated communications company, providing integrated communications to all types of clients.

Investigative method

The method that I've used in this research was mostly the internet ( I also went for an interview with Mr. Van Rensburg, the Manager of the main Telkom branch. I have also been able to send them e-mails with my queries that will help me to complete this report to the best of my advantage. Telkom has had the pleasure to responded to some of my e-mails and therefore I am very proud to consider them as a very assessable company.


I found it very easy to contact this company, but not everyone was able to give me the information I needed for this report. They answered me via e-mails as well as they were willing to have an interview with me where I asked all my questions. The way the company is gathering there information and storing it is very interesting they usually gather the information by interviewing their most valuable clients by asking them, what do they prefer and how they will be able to improve their service to them.


The general information was easily assessable in the World Wide Web. Telkom doesn't have an increase in competition in international and long distance infrastructure that would benefit to the market by what they do have is poor information systems that are used to communicate to the world outside.


I honestly think this company is well orientated and very assessable. If someone logs onto the World Wide Web there are many sources of information from all over the world that will usually answer many questions that a person might need an answer for.


I have taken my time to analysis Telkom as a company; I am very impressed by my findings. There are very professional with there work.


Telkom was essentially a South African telephone company. They have worked hard to improve operating efficiencies and cost-effectiveness and, most importantly, the quality of the customer experience.


Telkom collects all its information via the internet and from all available stakeholders.


They store all their data in files at the main office in johannesburg. The data is only assessable to the Board of Directors of Telkom.


They only distribute their information when needed to. Most of the information is distributed on the World Wide Web. (


I think that Telkom is a very professional company and they are well aware of what they are doing and how they intent to better there future.

All companies need to communicate with their stakeholders in order to be successful in what they do. The way they communicate with their stakeholders is very important because it determines their level of professionalism. Stakeholders can include employees, customers and other clients. Most stakeholders communicate by means of the internet or newsletters or even meetings, there are many tools that a person can use to communicate.

Telkom uses various means to communicate with its employees and their stakeholders. Telkom communicates with its people via internet and newsletters and being able to send out memorandums also intranet. The intranet holds information about the different sectors in the company.

By using the internet, advertisments and brouchers they communicate to most of their clients. By logging on to the telkom webpage the clients will be able to access the different numbers that are needed to contact telkom. Telkom needs to communicate to its potential clients at all times so that the clients will chose them instead of other dealers. The marketers need to work on their job with full force in order to keep the organisation running at its best advantage.

Technology is very important to Telkom because its used as a link between clients and the business. Telkom used various means of technology such as:

  • VSAT (Very Small Aperture Terminal)
  • Broadband Wireless
  • Broadband Internet over Power Line
  • ADSL (Asymmetric Digital Subscriber Line)
  • DVB (Digital Video Broadcast)
  • VPN's (Virtual Private Networks)
  • Dial-Up Connectivity
  • Other Methods

Communication is very important to an organisation but there are five steps in order to improve your informations they are:

  • Difine the information
  • Conduct the information
  • Develop the information
  • Implement the information
  • Control the information

The information needs to be well organise and developed as well as accurate, complete, vailidity and consistent in order to be a successful business. Dealing with Telkom shareholders and in Telkom shares they need to:

  • Contacting Telkom shareholders is extremely important to the Organisation.
  • To understand this policy.
  • No insider may deal in Telkom shares.
  • Certain levels and functions in Telkom are required to sign agreements.

I might have a few suggestions to better telkoms communication stratagy both internally and externally. They must also have more meetings with there competitors and their most important customers in order to reach a stable and good competitive advantage.

Information systems

Three Softwares that Telkom use to better there service to the excisting clients and in order to achive a competitive advantage. Productivity

Productivity software is also known as Tool software. This includes any software that can be used as a tool and helps you produce documents, spreadsheets, a database, or other products. Also included in the productivity category are the "Authoring" programs. These programs are designed to help you produce computer programs and the term authoring suggests writing. These authoring programs help the user develop computer programs in computer languages that can be otherwise quite difficult to learn.


  • Better understanding of computers
  • Easy to introduce manual tasks
  • Easyier for the employers to keep record
  • Provides methods of communication
  • Open doors for the world wide web
  • Improves network performance


  • Constant change in technology
  • Usaually not packaged with the correct software
  • Highly expensive
  • Some employees might not have the training needed
  • The internet might not have a high speed link


Tutorials present a new concept where text illustrations, description, and simulations are provided to teach a specific task, skill or application. Most of the powerful productivity software packages include a tutorial to teach the user how to use the application.


  • It can be done at any given time
  • It usually helps with team building
  • It brings the employees to a closer connecting
  • The employees understant it better


  • Not all memebers find it interesting
  • Some employees might not be present
  • Other employees might not agree with the desicion made

Demonstration and Presentation

Demonstration and presentation software is designed to help users put together dynamic and visually impactful computer presentations. One of the most common features is the slide show option that runs automatically


  • Communicates with multiply channels
  • Aids in memory
  • Easy to create visuals


  • Can be easily abused
  • Not so easy to create slides
  • It wastes time
  • It doesn't handle text to well
  • Presenters rely too much on the slides

Final Report

Report on my finding about the knowledge and information gathered and the recommendations about changes and decisions.Report on my finding about the knowledge and information gathered and the recommendations about changes and decisions.


I have found in very interesting to do research on the company, Telkom and find various ways to improve it.


I have found many different things that no one would have known if they didn't do some type of research. Telkom is a company that supplies telecommunication to the whole of South Africa. It is very well-known among its consumers. Telkom as many interesting ways to store as well as get their information they have also got a lot of information systems that are interesting to investigate on.


Like I've said above a have investigated different types of information systems that Telkom uses in that organisation with its clients and competitors. Three methods of information systems were discussed above the:

  • Productivity
  • Tutorials
  • Presentations

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