In this work experience we worked within a team of six in analyzing the Healthcare industry using various business analysis tools in the course. As a group we identified a strategic issue that the clinic had and proposed a technology solution which would help reduce costs and align complex application used by medical personnel. More specifically we used the System Development Life Cycle methodology to help complete the project. Throughout the course of term we contacted vendors through phone, emails as well as the internet to identify potential solutions in order to increase the effectiveness and efficiency of the clinics business operations. We finally conducted a feasibility study identifying organizational issues related to introducing new technologies, and providing detailed system implementation plan for the recommended solution. This relates to the area that I have selected because a common task within the focus area is identifying business problems and coming up with solutions. This being something I have acquired through this work term.
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In this summer work term I was responsible for maintaining and supporting the day to day needs of the IT department. I operated in a team based environment supporting the ongoing operations of the department. Due to the large layout of their internal office network , I created a network floor plan with all data jacks and connections using a common documentation tool. In addition I created and restored images for several PC’s with necessary licensed corporate software using a third party program. Finally since the department was rolling out new technology for its employees I composed a professional user guide for employees and special IT users that would be use not only to learn how to access the new technology but as a help tool. This relates to the IT and infrastructure focus area because it deals with working within an IT infrastructure and dealing with common standards and policies. I dealt with various protocols and databases to maintain office hardware and software
In this job at Rogers Communications I provided comprehensive remote and onsite support for domestic customers including Tier-I support for Blackberry products for key accounts of all sizes. Many customers would be executives requiring timely and credible solutions to certain issues. By doing this I analyzed, identified, and solved customer issues with Blackberry devices resulting in a high level of customer satisfaction. Many of the issues I dealt with allowed me to utilize my customer service and troubleshooting skills. Many of the issues could be solved by using internal and external resources to identify and solve the problems. Finally over the course of my employment I was recognized for outstanding quality and satisfaction from various clients. This relates to the Infrastructure management focus area because within the blackberry infrastructure there were various protocols, applications, standards and databases that were used to manage the customers and their devices.
2) Please describe how the knowledge you have acquired through your academic studies has prepared you for a career in the focus area that you have selected. (200 words or less)
As a graduate from college and soon to be University I believe both institutions provided me with the foundational knowledge for a successful career in Information Technology. In college we focused on wireless and networking technologies. We completed such classes as Desktop Software Installation and Support, Networking Technologies, Computer Hardware Fundamentals, Windows Server Active Directory, Advanced Data Communications, Network Security Fundamentals. All of these classes gave me a strong technical know when working with different technologies. University game me a well rounded list of skills that I can use today. It provided an education that integrates technological know-how with a foundation in traditional business theory. Today’s companies want business specialists who are well versed towards Information and Communications Technology (ICT). Classes such as Business Process Redesign, IT Project Management, Information Systems and Strategic Management, Managing Emerging Telecomm, Advanced Infrastructure Deployment & Management are all important skills to have today. This educational background relates to my focus areas because my university degree is directly related to a business analyst role and looking at business problems and proposing potential technology solutions. Infrastructure management was related to my college education because it focused on common network policies, protocols, technologies and infrastructures.
3) Identify the top three skills you possess and describe how those skills make you an ideal candidate for an Internship in the focus area that you have selected. (200 words or less)
After analyzing my skills some of the most important to this focus area are as follows
Business and Systems Analysis: From my work done in University I have been able to identify and propose specific solutions to business technology issues. By using various industry tools I have been able to understand, develop and conclude with professional reports on feasible solutions. By doing so I have a had the ability to actively evaluate and analyze client needs to determine project bottlenecks, conduct feasibility studies and develop IT strategies
Computer/Technical Literacy – Technical and computer literacy is definitely a skill I posses. From work done in college and in my previous jobs I have dealt with all types of technical tools and technologies. I have had management classes on Infrastructure Management and operating within a IT department to identify ways to improve ongoing access to information and tools.
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Problem-Solving/Reasoning/Creativity- Finally a skill which I believe is very important in my focus areas is the ability to find solutions to problems using your creativity, reasoning, and past experiences along with the available information and resources. Teamwork and interpersonal skills such as strong communications and are also important which I have considerable experience with by doing projects in school and with my previous employers.
Explain how the focus area that you have selected supports two of the following key priorities of the current Ontario Government: Economy, Education, Health Care, Environment and Support for Communities. (200 words or less)
Health Care – In every province healthcare is important. Ontario especially has seen a rise in new immigrants, aging population and therefore more complex medical issues. IT plays a large part in the ongoing support and operation of this large industry. IT helps with developing legislation, regulations, standards, policies, and directives to support those strategic directions. There is an increase in monitoring and reporting on the performance of the health system and the health of Ontarians. Priorities must be imposed to plan for and establish funding for our health care system. A forum can be created to maximize opportunities and prioritize emerging health technologies which are proven to significantly improve patient outcomes and system efficiencies. Finally IT can be used to simplify and provide advice regarding the field evaluation of technologies. Also important is the decision making process, recommendations and the analyses upon which these recommendations are made to Ontario’s health care system.
Education also plays a large part in the development of residents in the province ranging from preschool to post secondary students. site. IT plays a large part in the classroom by providing students with access to information and databases related to their course of study. They can also learn essential computer literacy skills which are beneficial to their development and future work career. Programs and services can be developed that can help technology-based businesses, entrepreneurs, or researchers commercialize their new ideas. Academic instructors can use IT as a way to facilitate better learning, increase comprehension levels and provide ongoing mentoring for continued success
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