When A Misunderstanding Occurs On The Job English Language Essay

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Often when a misunderstanding occurs on the job, it is attributed to a lack of communication, which most of time implies that whoever was delivering the message did not do an effective job. But what about the other side, the listener? Let me give you an example. Mark, a senior-level manager in a high-technology company, seemed to possess all the skills one might expect from someone who had achieved his level of management. When someone talked to Mark, he generally gave the impression that he really cared about what was said. He would look squarely into the person's eyes, nod his head, and now and then say, yes, uh-hu. There was only one small problem: Joe was not really listening.

The contrast between hearing and really listening can be as different as night and day. And in a business environment, not listening effectively to customers, employees, and peers can mean the difference between success and failure. One of the best ways to begin to improve your listening skills is to have a better understanding of some of the most common behaviours you and others demonstrate when not listening effectively. I have done research on the internet And here are some basic rules and instructions how to improve your listening skills.

Rehearsing    Your whole attention is on designing and preparing your next comment. You look interested, but your mind is going a mile a minute because you are thinking about what to say next. Some people rehearse whole chains of responses: I'll say, then he'll say, and so on.

Judging         Negatively labelling people can be extremely limiting. If you prejudge somebody as incompetent or uninformed, you don't pay much attention to what that person says. A basic rule of listening is that judgments should only be made after you have heard and evaluated the content of the message.                                                                                          Identifying      When using this block, you take everything people tell you and refer it back to your own experience. They want to tell you about a toothache, but that reminds you of your oral surgery for receding gums. You launch into your story before they can finish theirs. Advising         You are the great problem solver. You don't have to hear more than a few sentences before you begin searching for the right advice. However, while you are coming up with suggestions and convincing someone to just try it, you may miss what is most important.

Sparring         This block has you arguing and debating with people who never feel heard because you are so quick to disagree. In fact, your main focus is on finding things to disagree with.                                                                                                                                              Being Right      Being right means you will go to great lengths (twist the facts, start shouting, make excuses or accusations, call up past sins) to avoid being wrong. You can't listen to criticism, you can't be corrected, and you can't take suggestions to change.                                Derailing        This listening block involves suddenly changing the subject. You derail the train of conversation when you get uncomfortable or bored with a topic. Another way of derailing is by joking.                                                                                                                   Placating        Right . . . Absolutely . . . I know . . . Of course you are . . . Incredible . . . Really? You want to be nice, pleasant, supportive. You want people to like you. So you agree with everything. You may half-listen just enough to get the drift, but you are not really involved.                                                                                                                                        Dreaming       When we dream, we pretend to listen but really tune the other person out while we drift about in our interior fantasies. Instead of disciplining ourselves to truly concentrate on the input, we turn the channel to a more entertaining subject.

Nonverbal communication

   Nonverbal communication has been defined as communication without words. It includes apparent behaviours such as facial expressions, body movements, gestures, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. 

Everything communicates. Humans, animals and even plants communicate through their blooms to attract insect. Although verbal output can be turned off, nonverbal cannot.? Even silence speaks. 

No matter how we can try, we cannot not communicate. Activity or inactivity, speak or silence, we always send some message to our surrounding.

Commonly, nonverbal communication is learned shortly after birth and practiced and refined throughout a person's lifetime. Children first learn nonverbal expressions by watching and imitating, much as they learn verbal skills.

And why humans use nonverbal communication?

Here are some examples:

Words have limitations: There are numerous areas where nonverbal communication is more effective than verbal (when explain the shape, directions, feelings, moods)

Nonverbal signal are powerful: Nonverbal cues primary express inner feelings (verbal messages deal basically with outside world).

Nonverbal message are likely to be more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.

Nonverbal signals can express feelings inappropriate to state: Social etiquette limits what can be said, but nonverbal cues can communicate thoughts.

A separate communication channel is necessary to help send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal signals.

Cross-cultural communication barriers

We live in the world where different cultures are confronting every day, either in common life or in a business. That is why effective communication with people of different cultures is especially important. Cultures provide people with ways of thinking, ways of seeing, hearing, and interpreting the world. It means that the same words can mean different things to people from different cultures, even when they talk the "same" language.  Each culture has its own rules about proper behaviour which affect verbal and nonverbal communication. Whether one looks the other person in the eye-or not; whether one says what one means overtly or talks around the issue; how close the people stand to each other when they are talking--all of these and many more are rules of politeness which differ from culture to culture. And this as well applies for expression of feelings and emotions. Different cultures regulate the display of emotion differently. Some cultures get very emotional when they are debating an issue.  They yell, they cry, they exhibit their anger, fear, frustration, and other feelings openly. Other cultures try to keep their emotions hidden, exhibiting or sharing only the "rational" or factual aspects of the situation. All of these differences tend to lead to communication problems. If the people involved are not aware of the potential for such problems, they are even more likely to fall victim to them, although it takes more than awareness to overcome these problems and communicate effectively across cultures.