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Business Communication: communication used to promote a product, service or organization; relay information within the business, or deal with legal and similar issues. It is also a washing device in the supply chain, such as consumer and manufacturer.
Business communication simply called the "communication". It includes a variety of topics, including marketing, branding, customer relations, consumer behavior, advertising, public relations, corporate communications, community engagement, research and measurement and, reputation management, interpersonal communication, employee engagement, online communication, and organization of the event.This is closely related to the field of professional communication and technical communication.
In business, the term includes a variety of communication channels of communication, including the Internet, Print (Publications), Radio, Television, Ambient Media, Outdoor, and word of mouth.
Business Communication also refers to the internal communication. The Communications Director is usually handled internal communication and craft messages sent to employees.
It is essential that internal communication is properly managed, because a poorly designed or managed message could foster distrust or hostility from employees.
Business communication is a common theme in the curricula of Masters of Business Administration (MBA) program with several universities. And numerous community colleges and universities offer degrees Communications.
There are several methods of business communication, including:
Web-based communication - better and better communications, anytime, anywhere ...
video conferencing, which allow people to hold interactive meetings in different places;
e-mail, requiring the immediate medium of written communication worldwide;
Reports - Documentation is an important activity for all classes;
Presentations - very popular mode of communication for all types of organizations usually involving audio-visual materials such as copies of reports or material prepared in Microsoft PowerPoint and Adobe Flash;
telephoned meetings, which allow long-distance voice;
Forum boards, which allow people to instantly post information at a centralized location, and
face-to-face meetings, which are personal and should be replaced by a written stone.
Business communication is a little different and unique to other types of communication, since the purpose of the activity of money. Thus, to improve profitability, the communicator must develop good communication skills. Knowing the importance of communication, many organizations train their employees communication techniques.
Types of business communication
Given the variety of business communication is important for the correct type at the right moment. The following are a variety of business communication.
Verbal communication is a form of communication, which includes the use of the words to communicate.
Non-verbal communication is a mode of communication, which is majorly used only body language and physical gestures, such as communication tool.
Written communication is a form of communication that only includes writing.
Employment communication mode of communication, which is particularly used to accept the job applicants.
Electronic communication in the modern way of communication, which includes electronics and the latest communication technology such as teleconferencing, email, etc.
The communication is based on the interaction between people. Verbal communication is one way that people communicate face-to-face. Some of the key components of the verbal communication of voice, word, speech, and language.
The birth, the most vocal people whose voices. As the child grows, learns how to use these sounds to form words. A few words may be imitating the natural sound, but others also come to express emotions such as laughing or crying.The words themselves have no meaning. Only the people can not meaningless words. As meanings of words, language evolves, which is the development of speech.
The actual origin of language is subject to considerable speculation. Some theories are that it is an outgrowth of group activities such as working together, or to dance. Others believe that language evolved from the basic sounds and gestures.
More than 3,000 languages â€‹â€‹and dialects spoken in the major world today.The development reflects the language class, gender, occupation, age, and other social factors. The enormous variety of languages â€‹â€‹usually have difficulty in different languages, but have no language can not be many problems to understand.
Through talking we eliminate this confusion, but sometimes it's a very difficult thing. As it is assumed that the received message is clearly, therefore, we assume that because something is important to us, it is important to others. The time has proven it is not at all true. There are many problems with speech, and the only way to solve these problems is not the experience.
Speaking can be tested in two main areas: interpersonal and public speaking. Since most of the talking as interpersonal process, not simply to communicate effectively clean the tongue, but also learn to relate to people.
Interpersonal speaking, etiquette is very important. To be an effective communicator one must speak in a way that is not illegal for the customer. Etiquette is important in an area which has developed the most in all business situations: a hierarchical communication. The ai m business world, hierarchical communication is very important that every member participates.
The other main area of â€‹â€‹public speaking speech. The origin of the time, it is obvious that there are people who are just better speakers than others. This really good speaker can earn his living talking to people in a public environment.Some of the most important areas of public speaking, speaking to persuade, to inform talking, and talking to inspire and motivate.
What is the non-verbal communication?
Definition "nonverbal communication involves those nonverbal stimuli in a communication in which it arises, which is both source [artist], and for your own use, the environment, and that message is of potential value in the source or receiver [listener]. Basically, you send and receive messages in a variety of ways without the use of verbal codes (words). This intentional and unintentional. Most speakers / listeners are not aware of this. This includes - but is not limited to:
* Touch Screen
* The eye contact
* Shades of
* Facial Expression? break
* Word usage and syntax
* Sounds (paralanguage)
In general, it is basically two categories of non-verbal language: nonverbal messages produced by the body, non-verbal messages produced by a wide settings (time, space, silence)
Why is non-verbal communication is important?
Basically, this is one of the most important aspects of communication (especially important in high-context culture). It has multiple functions:
* Used to repeat the verbal message (eg, points in a direction, while that direction.
* Commonly used oral üze Net accent.(Eg verbal tone indicates the true meaning of that word).
* Often complement the verbal message, but shall not be inconsistent. For example: a nod reinforces a positive message (among Americans), the "wink" may contradict the stated positive message.
* Regulate interactions (non-verbal signals from the army, when the other person is talking or not talking).
* Replace the verbal message (especially if you disable noise, interruptions, etc) - In other words, gestures (finger on lips, indicating that the silent), facial expressions (such as a nod instead of yes).
Note: the implications of the proverb: "Actions speak louder than words." Essentially, this highlights the importance of non-verbal communication. Non-verbal communication nikáció particularly important in intercultural situations.Probably responsible for the difficulties inherent differences in nonverbal communication.
Cultural differences in non-verbal communication
1. General appearance and dress
Each culture is, h ow look, and judgments based on looks and clothes.The Americans, for example, seems almost obsessed with clothes and personal attractiveness. Consider the different cultural norms of what is attractive clothing, and what constitutes modesty. Note lják use in clothing as a sign of status?
2. Body Movement
We will send information on attitudes towards the person (or look the other way inclined), emotional statue (tapping fingers, jiggling coins), and the desire to control the environment (moving towards or away a person).
More int m 700 000 possible movements, we know that - it is impossible to categorize them!But be aware of your body movement and position of the key components sending messages.
Consider the following programs and cultural differences into account:
Â· Bowing (not done, criticized, or affected in the U.S. and Japan rank)
Â· Slouching (rude in most Northern European areas)
Â· Hand in the pocket (disrespectful in Turkey)
Â· Sitting legs crossed (offensive in Ghana, Turkey)
Â· Displayed feet. (Offensive in Thailand, Saudi Arabia)
Â· Even in the U.S., there is a difference between the sexes is an acceptable posture?
It is impossible to catalog them. But we must recognize: 1) an incredible opportunity and diversity, and 2) that is acceptable to their culture may be offensive to another. In addition, amount of gesturing varies from culture to culture. In some cultures, animated, other low-key. Restrained cultures often feel animated cultures lack manners and the whole system. Animated ku ltúrák often feel restrained cultures lack the emotion of interest.
Even simple things like the hands of the points and calculate different.
Pointing Device: U.S. index finger, little finger in Germany, Japan throughout the hand (in fact most Asians, pointing with his index finger is rude)
Counting: Thumb = 1 in Germany, five in Japan, Indonesia, a middle finger.
5. Facial Expressions
While some say that facial expressions are the same, that is attributed to them is different. I think the majority here is prohibited, that they are indeed similar in meaning over the world to smile, cry or show anger, sadness, or disgust.However, the intensity varies from culture to culture. Consider the following:
Â· In many Asian cultures, suppressed expression as much as possible.
Â· Many of the Mediterranean Sea (Latin / Arabic) cultures exaggerate grief and sadness while most American men hide grief or sorrow.
Â· There are "animated" are a sign of lack of control.
Â· Too much smiling is viewed as a sign of shallowness.
Â· The smiling women than men.
6. Eye Contact and Gaze
In the U.S., eye contact indicates: degree of attention or interest, or affected by the change of attitude persuasion, regulates interaction, communicates emotion, defines power and status, and is central to managing impressions of others.
Â· Western cultures - see direct eye contact with the eyes of the positive (advise children to look into the eyes of a person). But within the U.S., African-Americans, many eye asznál h
contact when talking, listening and less reverse is true of Anglo Americans. This is a possible cause of a sense of uneasiness among races in the United States. A prolonged gaze is often a sign of sexual interest.
Â· Arab cultures, eye contact make durable. - I believe that shows interest and helps them understand the reality of another person. (A man who do not consider unreliable)
Â· In Japan, Africa, Latin America and the Caribbean - avoid eye contact with respect.
Q: Why do touch, where we touch and how we report it, if someone touches us?
Illustration of an African-American man goes into a small shop has recently taken over by the new Korean immigrants. He gives a $ 20 bill to purchase woman who Cho cash and wait for the change. He is upset when the change is put down on the counter before him.
What is the problem? Traditional Korean do not touch strangers., Especially among members of the opposite sex. But the African-American s, this is another example of discrimination (not touching him because he is black.)
Basic answer: Touch the culturally determined! But every culture has a clear concept of what a non-affected body parts. Basic message of touch, to influence or control - protect, support, disapprove (ie hug, kiss, hit, kick).
Â· USA - handshake is common (even strangers), hugs, kisses for those of opposite sex or of the family (usually) of the increasingly intimate. Comments and differences in African-Americans and Anglos in the U.S..Most African-Americans are welcome touch, but it annoyed me, tapping his head (a good boy, good girl overtones).
Â· Islamic and Hindu: typically do not touch the left hand. This is a social offense. Left hand in the toilet function. India is only polite to break bread with the right hand (it is sometimes difficult for non-Indians)
Â· Islamic cultures generally do not approve of any touching between the sexes (up to shake hands). But as touching (including the hands, hug) s based on the same sex is appropriate.
Â· Many Asians do not touch the head (Head houses the soul and puts a touch of danger).
Basic patterns: Cultures (English, German, Scandinavian, Chinese, Japanese), high emotional restraint concepts that little public touch screen are those that stimulate emotion (Latin, Middle Eastern, Jewish) adopt common concern.
Â· U.S. - fear of offensive natural smells (billion dollar industry to mask objectionable odors, which is perceived to be pleasant) - again connected to the 'pull' concept.
Â· Many other cultures consider natural body odors as normal (Arabic).
Â· Asian cultures (Filipino, Malaysian, Indonesian, Thai, Indian) stress frequent bathing - and often criticized the U.S. does not bathe often enough!
Â· Characterizers of (laughter, crying, screaming, groaning, whining, burping, yawning). These messages are sent, different in different cultures (Japan - giggling indicates confusion, India - belching indicated satisfaction)
Â· Of qualifiers (volume, pitch, rhythm, tempo, and voice). Loudness indicates strength in Arabic cultures and softness indicates weakness indicates confidence and authority that the Germans, indicates that the Thais discourtesy, loss of control indicates that the Japanese. (Generally, one learns not to "shout" in Asia almost any reason!). On the basis of gender: women tend to speak softly and higher than men.
Â· Separates the (UN-huh, hush, oh, oh, mmmh, Humm, is not it, mah, Lah). Separates formality indicates acceptance, the contribution of uncertainty.
Please submit a paper (word count, at least in 1500), marketing communication has changed the development of the Internet. Examine the traditional media model, and present a working example for any tourism-related company that has established a successful online presence.
* Stages Communications
* Problems in Mass Communication
* Communication for business processes
Communication is a key element of a successful life. Possess effective communication skills cimprove your career, relationships, and increase people's abilities. There are 7 stages of basic communication. The knowledge and understanding of these sections will be able to better communicate your personal and professional lives.
Sender - Get to know the message you want to communicate, and make sure that the message is correct and useful information.
Encoding - the encoding process, where the information you want to communicate is through a form to be sent and decoded by the receiver. Able to clear the message and is able to discard any disturbing or potentially offensive topics such as cultural issues, or missing data are very important at this stage.
Channel - channel, as to convey the message. These include verbal channels such as telephone and face-to-face conversations, as well as non-verbal, such as e-mails and text messages. Each channel's strengths and weaknesses in terms of communication. For example, the right to be instructed verbally and not wait for the person you are communicating with will remember everything you tell them. He also criticizes the critics or anyone ever non-verbal channels of the risk of a misunderstanding.
Decode - decoding on the receiving end of communication. This section is just as important as the encoding. Communication can go down at this stage, if the buyer did not exercise active listening skills, or if you do not have enough information to accurately decode the message.
Us - Get to know your audience. Each person on the receiving end of the message you already have your own ideas and thoughts, which necessarily affects how to translate the message. In getting to know the audience will be better able to understand better how they will react to what they want to communicate.
Feedback - As a means of communication to the public will provide you with non-verbal and verbal responses. You will be able to asses communication of the message if it is conveyed accurately paying close attention to non-verbal signals, such as returning the first eye contact, head nods, etc.
Context-Context is the environment in which the message was delivered. For example, if you have a chance to work more professionally presentation will speak as if talking to a neighbor or friend by accident.
The activities of the mass communication media of newspapers, TV, radio and trade magazines, in which participants will collectively call "journalists" (because they deal with things one day), now more visible in society is good or bad as ever. The first main problem here is that in an age in which, as we have seen, scientific knowledge is increasingly important in social life, education of journalists continue to be primarily literary. There are very few scientifically trained people actually never take up journalism. (There is an economic definition: graduates of literature, languages â€‹â€‹and arts fewer places to go such as science, engineering or medicine.), Literary and scientific sense, we need some context.
Although comparisons may be odious is well known recognized that the needs of literary journalism in England is generally better than in America, but the feeling and insight into the cultural values â€‹â€‹of science remains quite low (Snow, 1959), or worse.
Because, unfortunately, true that the majority of the population in our after school ends, do not read serious books (except for the paper "best seller"), but found only a weary eye on the newspapers and television, and drifting in a jaded condition that the entertainment on stage, this is serious. The argument has been made strong (see also Chapter 9, section 9.6) that art can not be intellectually legitimate creative source of new moral values. Consequently, the second biggest problem in this area comes from the tendency of intellectuals and the young man on the street turn of journalism as a convenient source of new values, without noticing the lack of journalistic basic qualifications for this service. The greatest art journalism for sure that "Keep the mirror of nature" aspect of the present society and the day's events. The task is to derive and analyze the role of moral values â€‹â€‹increasingly extensive social research organization, or an interim period, the traditional churches of the revealed religions.
Everyone knows that the mass media do not merely transmitting facts. Even if you do not seek to create new values â€‹â€‹in active use persuasive propaganda, neither the parties, or the unconscious values, personal background, such as unsympathetic to the fundamental science education literature cited above. Consequently, any unilateral right of every liberal "press freedom" in the centuries preceding his own, when it was the bastion of freedom against the authoritarian governments or churches, thoughtful person must realize that features have changed. This freedom permits now the complexion, and you need common sense controls.
The questions that arise, essentially, that the journalist has the right to "freedom" (1) confused the cultural message of pure noise, ie, to Pander to the lowest denominator of a taste for trivia, gossip, immorality, violence, etc., just because it is the "pay". He acknowledged that every sane observer of the media is actually a predator every fad and fashion, all sentimentality and all popular error thought, every sound of a loud mouth. (2) The practice of dispensing a prestigious addition to information on matters of daily news history, values, economics, psychology, sociology, journalism training when it is clearly not in the least fit to do so, because many "editorials" easily detectable. (3) the "Select" the information (mere "deception" of the facts, of course, impossible). Biased selection of the remedy requiring mandatory "stratified sampling" is not technically impossible, and without any persuasion in virtually any direction, even critical of intelligent people, it is possible, appropriate selection of facts. Men in windowless dungeons can not believe that the next night. (4) Defame, without chance of appeal, who disagrees with them. As for the latter in many cases shocking. Lindbergh, who was pressing against the invasion of privacy, because he thought the excitement-hungry media would prevent the recovery of his son is kidnapped, I was hardly ever been a decent press. Vice President Agnew, extreme recklessness, he said, "some differences in the media did not come to their right to criticize the government ... but I am entitled to criticize them when I think, too, or irresponsible." And to appeal to "Misfits and bizarre extremists to drive the front pages and television screens." Whether Mr. Agnew will be smeared, tar and feather the whole burden on his conscience is not very sensitive to the injured journalist. Chief Justice Burger, in a recent powerful Appeal politeness and propriety in its cast of the press spoke of "the sharp invective editorials" and "savage cartoon.
" Savage cartoons can still be honest, but in most countries, especially India and South America, and rarely see a cartoon, a decent Fuji Electric Systems is a universal theme for all public figures, and one wonders how much this sentiment and not the fair politicians responsible for creating the kind of play where it seems that these countries are suffering. When Froude, who suffered from various political misdirections in history, said oratory, "the harlot of the arts," pointing to a perennial problem is still unsolved.
More important than these diseases of bias, the flatness and posing as experts, perhaps by the fact that in many countries the media plays a huge confidence trick, when he states that the bastion of freedom, while steadfastly on the dictatorship of vulgarity. Until a better monitoring system will be developed there is no hope, but to increase the competence of the taste and, above all, the conscience of the individual members of the profession. And no segment of society or the society nor the church was able to leave important issues "individual conscience" is not lawful for some machines. In as much as the media meets the educational, moral and political direction, you need to develop the controls that already. Absolute freedom, absolute power corrupts absolutely that.
Every building in this area meets reasoning childhood emotional faith in the mass media, and the less intelligent liberals that censorship is simply wrong, Toto and all
conditions. But the fact is that nowhere in nature is a successful organization is built, and nowhere in history has society survived without the appropriate and rational use of suppression and censorship . Even on TV, in heroin is not allowed to explicity advertised, and the rape and murder are unlikely to be encouraged. In short, the society decided that the censorship will be exercised, and the only question is, what style and what is the optimal amount of social health.
In fact, the period when no major issues at stake, the main need for regulation and censorship of the trivial and the vicious old place. This brings us back to point out one of the news selection. Any scholar or teacher, that the society is vital issues, or any Humanist to the attention of good literature, it is important to realize that the effect of the mass media was to trivialize. He claims to be able to survive financially only by the sensational and superficial rather than basic and advanced questions from the public. In reading the great books of the time and are generally available in other generations of individual thought, reflection, and the formation of an independent opinion is seriously suffering from the inevitable crescendo activity in the mass media. The striving for true democracy can not be taken lightly, which now happens to the mind of the average person. A survey shows that 96 percent of U.S. homes for one or more television sets, and that the home kit has more than 6 hours (no more than four hours for each dwelling). Bronfenbrenner correctly concludes: "the danger is not the behavior that produces, but it prevents the behavior." A survey Mensa, whose members are the first two percent of the population intelligence shows a completely lower volumes. But even the average person is used to read a few books. Leaving aside that three to six hours of television per day have to do is his chance to read when he did not have time to think about a little in his own way, come to terms with the turmoil of the calls for his values â€‹â€‹and to vote, explore the idea of â€‹â€‹the independence of his ancestors had no doubt? The psychological laboratory, can be seen in rats, dogs and monkeys with brain-embedded electrodes and a radio antenna on top of their heads, through which to convey emotional states can experimenting doctor in mind.
A few hundred million people today, like TV, bolted, as designed, required to generate a single individual thinking mind and resigned. What does this mean the process of thinking and judgment, when the healthy functioning of society has depended on no one knows.