support surveys


This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.


A: Surveys


1. Do you feel that top management supports your work?
Employee feels their work is reviewed and will discuss if improvements need to be made or if their work is appropriate for the client's use.

2. Does top management give back feedback to employees in a timely manner?
Management show an interest it the employee and the work provided to the client by giving the employee feed back in a timely manner, whether the work is satisfactory or unsatisfactory.

3. Are employees satisfied with pay and compensation?
Employees are getting paid a fair and reasonable rate of pay and better than average compensation for years worked for Phoenix.
Cathy W. Rogers 20615455 05002200 Page 2 of 5
3631 Wolfe Road Monroe, NC 28110



1. Is Phoenix producing quality work?
Clients are satisfied with Phoenix work.

2. Is work completed as date agreed upon?
Clients are getting work completed on time as agreed on by contract.

3. Has top management addressed any concerns and issues you have as a client?
Clients are being contacted by a sales representative of Phoenix or either a phone conference is schedule to discuss and concerns with any project assigned to Phoenix.


This letter is to inform you of my arrival at your branch on October 15, 2009. I will be spending approximately two weeks at your facility to review various company documents, including policy and procedure manuals and employee compensation benefits. Please have the following items available for my review:

1. The last employee survey results
2. All employee performance reviews
3. The interview documents from each department as well as individual interviews
4. Company employee manual
5. The last client survey results
6. All sales representative logs of client visits

Please don't hesitate to call me prior to my arrival if you should need any clarification on the documents needed. I look forward to working with you and your staff.



• Last employee survey negative results
• Employee performance reviews were not completed on time
• EAP did not meet with all employees
• Employee manual needs updating
• Long term clients feeling unappreciated
• No follow-up from sales representative after work is completed

Facts and Causes

• Performance reviews not completed on time
o Review of employee files revealed performance appraisals are not completed as company policy states
o No retro pay was given even if appraisal was two months late
o Employees felt unappreciated and cheated
o Employees were looking for other employments due to company not complying with compensation policy.

Impact and Effects

Performance reviews result in unhappy employees. Ten percent of company employees are looking for other employment. This will impact the Roanoke Branch of business by twenty to thirty percent overall. The quality of work is declining. Clients are beginning to complain about the attitude as well as the quality of work by staff. If our employees are not compensated as written in the employee manual this will affect the good name of Phoenix Advertising. In order to have satisfied customers, we must have satisfied and happy employees.


• Performance reviews must be given on or before due date
• Retro pay for employees whose review was given late
• Top management must round with employees on a monthly basis for work related feedback
• Employee of the month given out to top employee
• Top management to meet on a weekly basis to discuss any morale or work issues




Please review the chart. Retaining quality employees with a good attitude and a sense of appreciation will impact sales at the Roanoke facility. This is a very graphical way to look at keeping Phoenix as the top advertising agency, as well as the “employer of choice” in the Roanoke area.


Writing Services

Essay Writing

Find out how the very best essay writing service can help you accomplish more and achieve higher marks today.

Assignment Writing Service

From complicated assignments to tricky tasks, our experts can tackle virtually any question thrown at them.

Dissertation Writing Service

A dissertation (also known as a thesis or research project) is probably the most important piece of work for any student! From full dissertations to individual chapters, we’re on hand to support you.

Coursework Writing Service

Our expert qualified writers can help you get your coursework right first time, every time.

Dissertation Proposal Service

The first step to completing a dissertation is to create a proposal that talks about what you wish to do. Our experts can design suitable methodologies - perfect to help you get started with a dissertation.

Report Writing

Reports for any audience. Perfectly structured, professionally written, and tailored to suit your exact requirements.

Essay Skeleton Answer Service

If you’re just looking for some help to get started on an essay, our outline service provides you with a perfect essay plan.

Marking & Proofreading Service

Not sure if your work is hitting the mark? Struggling to get feedback from your lecturer? Our premium marking service was created just for you - get the feedback you deserve now.

Exam Revision

Exams can be one of the most stressful experiences you’ll ever have! Revision is key, and we’re here to help. With custom created revision notes and exam answers, you’ll never feel underprepared again.