Practicing Phrases When Meeting And Greeting English Language Essay

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Meeting and greeting:

An important thing to remember when meeting people in other countries is to follow their customs. In the United States, for instance, contrary to the custom in many countries, calling someone by their first name will not necessarily be taken as a lack of respect. There are not separate formal and familiar forms of address in English, as there are in many other languages. It's probably a good idea, though, to address older adults and business acquaintances as Mr. for men, and for women, Mrs., Miss, or what is also commonly used -- Ms. The beginner will find that self-confidence and a sense of humor will be the best approach to speaking another language. If your first brave attempt at communication brings on a burst of words from the other side, don't worry. By making mistakes, you will learn.


Yes. No.

2. Please. Thank you. You're welcome. Excuse me. I am sorry.

3. Good morning. Good afternoon. Good evening. Good night.

4. Do you speak Spanish? Does anyone here speak Spanish?

5. Excuse my poor English. I only speak a little English.

6. What is your name? My name is Martin. This is Laura.

7. How are you? How have you been? I'm fine, thank you. Are you feeling all right? Are you feeling better? I am feeling better now.

8. I am very glad to meet you. It was nice meeting you.

9. I don't understand. What did you say? Can you speak more slowly? I understand perfectly.

10. Have a nice day! Enjoy your trip. Have a good time.


Mr. Sanchez: Good morning. Do you speak Spanish?

Store Clerk: I'm sorry, I do not speak Spanish.

Mr. Sanchez: I'm afraid I speak only a little English.

Store Clerk: That's all right. I understand you.

Mr. Sanchez: I get nervous when I speak English.

Store Clerk: I understand you very well.

Roberto: Hello, how are you?

Anne: I am fine, thank you, and yourself?

Roberto: Fine, thanks. How is your family?

Anne: Very well, thank you.

Roberto: See you later.

Tony: Good afternoon, have you met my friend George?

Juanita: No, I haven't had the pleasure.

Tony: George, this is Juanita Santamaria.

Juanita: I'm very glad to meet you. This is my husband, Carlos, my daughter, Cristina, and my son, Miguel.

Tony: How long are you staying here?

Juanita: For several weeks.

Tony: Then will you be going home?

Juanita: Yes.

Tony: Well, it was good to see you. Bye.

Juanita: Bye.


The act of hailing a (1) is universal. All you have to do is hold up your (2) and call "taxi", (3) , or wave. You may also call for a (4) by phone or have the hotel personnel call for you. One thing you need to do, though, before taking a taxi is to be sure to have small (5) with you. Cab drivers often do not have change for a large bill. Also, learn (6) to tip. It is easy to over tip if you are having trouble counting the foreign (7) . It is a good idea to write down money amounts and the appropriate tips on a small card and carry it with you. If you tend to forget place (8) in a strange city, you might also write these down. If the driver doesn't understand your accent, you can simply point to them on the card.


1. Are you (9) ? Please send a cab to the (10) Hotel. Please send a cab to Elm Street, number (11) . Please call a taxi for me.

2. I wish to go to the First (12) Bank. I would like to go to Market Street. Can you take me to the cathedral? Please take me to Harvard (13) .

3. Please help me with my (14) . Just put the bags there.

4. I'm in a (15) . I'm late.

5. Can you change this twenty-dollar bill? It's the smallest I have. (16) the change.

6. You can let me out here. Let me out at the corner. (17) over there, please.

7. How far is the (18) from here? How long will it take to get there?

8. Please take the shortest way. Is there a shortcut?

9. Can you recommend a good (19) ? Is there a good hotel nearby? Where can I find a nice café that serves (20) meals?

10. Would you please close the window? I'm going to close the window.


Mrs. Chavez: Taxi! (21) you available?

Taxi Driver: Yes.

Mrs. Chavez: Would you please take my (22) ?

Taxi Driver: I'll put it in the trunk.

Mrs. Chavez: Thank you. To the airport, please.

Taxi Driver: Which airline?

Mrs. Chavez: The TWA terminal, please. Take the (23) way, please. I'm in a hurry.

Taxi Driver: The bridge is the quickest way.

Mrs. Chavez: All right. I should have been there fifteen minutes ago.

Mrs. Chavez: All right. I should have been there fifteen minutes ago. My (24) leaves at ten o'clock. Please hurry.

Mr. Lopez: I would like to go to the Riverview (25) .

Taxi Driver: Where is that?

Mr. Lopez: It's on Bridge Street. Go past the second set of traffic lights.

Taxi Driver: Straight ahead?

Mr. Lopez: Yes. Then (26) left and take your first (27) .

Taxi Driver: Is it that building with the large (28) sign?

Mr. Lopez: Yes. You can let me out at the (29) .

Esperanza: I would like to go to the Grand (30) .

Taxi Driver: Yes Ma'am.

Esperanza: It's very windy. Could you close the (31) ?

Taxi Driver: Yes, is that better?

Esperanza: Thank you. There is the hotel. If you let me out here, I (32) walk the rest of the way.

Taxi Driver: Are you sure?

Esperanza: Yes. Can you change this fifty-dollar (33) ?

Taxi Driver: I don't think so.

Esperanza: I'm sorry. I don't have anything smaller. Oh, wait, I have a ten-dollar bill and some change here. Will this be enough?

Taxi Driver: (34) . Thank you very much.


Accommodations in the United States vary from posh, very expensive (1) to cheaper hotels that are (2) and comfortable but do not offer as many amenities. Very good accommodations can also be found in motels along the (3) . Bed-and-breakfast establishments (4) cropped up everywhere. You can even find adequate hospitality offered by people simply renting (5) for a short stay.


1. Do you have a single (1) with bath? I would prefer a double room with (2) . We would like two beds. Where is the (3) ?

2. Good day, my name is Roberto Diaz. I have a (4) . I made it last (5) . I made this reservation well (6) . Don't you have my reservation?

3. We (7) to stay for three days. What is your rate? Do you have a lower (8) for a longer stay? How much is it per night?

4. Does that include the gratuity? Should I (9) the maid?

5. When is check-in time? When is (10) time?

6. Do you accept credit (11) ? I have an American Express (12) card. May I use this credit card?

7. I would like to pay with a Travelers (13) . Should I sign it now? I have three checks I'd like to (14) . Do you accept personal checks?

8. May I have my (15) ? I have lost the key. I have locked myself out. Here is my key. Is that my key?

9. Room service? I would like to order a (16) . Can you please bring us some ice and a bottle of wine? We would like a full (17) . My dress and my husband's suit need to be pressed.

10. Could you wake me (18) morning at eight o'clock?


Miss Hernandez: Good day, do you have a (1) room?

Front Desk Attendant: Good day. (2) will you be staying?

Miss Hernandez: For two (3) .

Front Desk Attendant: Yes, we have a very nice single (4) .

Miss Hernandez: Does it have a (5) ?

Front Desk Attendant: Yes, and it (6) a full bath.

Miss Hernandez: And (7) is the rate?

Front Desk Attendant: The rate is sixty (8) per day.

Miss Hernandez: (9) does that include?

Front Desk Attendant: (10) and television are in the room and breakfast is also included.

Miss Hernandez: I'll (11) it then.

Mr. Torrez: Hello, my name is Torrez, I believe you have a (1) for me.

Front Desk Attendant: When (2) you make your reservation?

Mr. Torrez: I reserved the room by telephone (3) .

Front Desk Attendant: Ah, yes, I have it here. A (4) room with bath.

Mr. Torrez: That's right. For (5) days.

Front Desk Attendant: Would you please (6) the register here?

Mr. Torrez: (7) provide an extra cot for our room?

Front Desk Attendant: (8) .

Mr. Torrez: Is there an extra (9) ?

Front Desk Attendant: (10) .

Mr. Torrez: Can you (11) a good restaurant?

Front Desk Attendant: The hotel serves excellent meals, and there are several (12) in the area.

Mr. Torrez: What hours do you serve (13) ?

Front Desk Attendant: Here is a (14) of the dining room hours.

Mrs. Torrez: Can you order some (1) tickets for me?

Concierge: Yes, we can (2) them for you.

Mrs. Torrez: I would like two (3) to tomorrow night's performance at the Met.

Concierge: That (4) difficult but I will try.

Mrs. Torrez: Which (5) is the hairdresser?

Concierge: Right there, just (6) the stairway in the lobby. There is also a gift shop.

Mrs. Torrez: Could you send a (7) and some ice up to my room?

Concierge: Yes, of course, will there be (8) else?

Mrs. Torrez: Could you wake me at (9) o'clock tomorrow morning?

Concierge: I (10) be glad to.















Banks in the United States are generally open (1) through Friday and on Saturday mornings. Also, 24-hour automatic teller machines (ATMs) accept a variety of (2) and bank cards and are located in (3) , on street corners and outside of banks. Money can be exchanged at the (4) , in a bank, and at various exchange points. However, (5) of exchange can vary quite a lot. A bank is not always where you will find the best rate of (6) . It is wise to shop around, if you have time, and read the exchange information carefully. Many institutions charge a set commission fee, regardless of the amount of money exchanged. Other institutions may (7) a percentage of the transaction as a commission. Before coming to the States, it is wise to acquire from a local bank some small (8) in American dollars. You will need these to pay for things like taxis and tips until you can exchange the bulk of your money.


1. Good morning. (1) . Good-bye.

2. My (2) is Ricardo Montoya.

3. Can I exchange (3) here? Where do I (4) money? I want to exchange only 10,000 pesetas. What is the rate of exchange?

4. I want to (5) some Travellers Checks. Do I sign here? Where do I sign?

5. Do you need identification? Here is my (6) . I have my international driver's license. That is my photo.

6. I can't find my passport. I have lost my (7) with all my Travellers Checks. My wallet has been stolen.

7. I would like to buy some Travellers (8) . How much do you charge? Are these refundable if they are lost? I would like checks in smaller (9)

. 8. What are the bank's hours? Are you open on Saturday? What time do you open? What time do you close?

9. Can I use my Visa credit card in your (10) ? What are your charges? Where is your ATM (11) located?

10. Thank you, you have been very helpful. Everything is fine now.


Mr. Martinez: Good morning. I would like to (1) some Spanish pesetas to American dollars.

Teller: Yes, of course, (2) would you like to exchange?

Mr. Martinez: I have 15,000 pesetas.

Teller: Do you want to exchange the (3) amount?

Mr. Martinez: Yes, please. What is today's exchange (4) ?

Teller: One dollar is (5) 142 pesetas.

Mr. Martinez: All right. I also have some Travellers (6) .

Teller: (7) to exchange them too?

Mr. Martinez: Yes, please. I have 25,000 pesetas.

Teller: Then you want to exchange 40,000 pesetas?

Mr. Martinez: Yes, thank you. Should I (8) them now?

Teller: Yes, please. Do you have (9) ?

Mr. Martinez: Yes, here is my passport.

Mrs. Rodriguez: Good morning, could you (10) me?

Teller: Yes, what is the matter?

Mrs. Rodriguez: I have (11) my Travelers Checks.

Teller: (12) are they worth?

Mrs. Rodriguez: I had over $500 worth of checks.

Teller: (13) they were stolen?

Mrs. Rodriguez: No, I think I lost them when I was (14) this morning.

Teller: (15) a list of the numbers?

Mrs. Rodriguez: Yes, I have it here.

Teller: Please, (16) while I go over these.

Mrs. Rodriguez: Thank you.

Maria: Can I use my (17) in your ATM?

Teller: Yes, and you can also use your bank (18) card.

Maria: What is the (19) for each transaction?

Teller: Here is a (20) of the charges.

Maria: (21) cash a cashier's check from my bank in Madrid?

Teller: Yes, have you (22) it?

Maria: No. I will sign it now. Can I buy (23) at this bank?

Teller: Yes, of course.


When you decide to (1) to the United States, you will probably need a (2) and possibly a visa. Before (3) , you should consult your own medical and accident health plans to see if they provide coverage and assistance if an (4) occurs when in another country. If you want to travel by (5) while in the United States, you will find the process of buying (6) to be similar to that of your country. Over-the-counter sales at the airport may be a little more stressful, but the option of finding a less expensive flight on stand-by makes it worth the effort.

It is easier to purchase tickets for train and bus travel at their appropriate stations.


1. I want to confirm my (1) for flight number 492. I'd like to inquire about my (2) . Do you have my tickets for (3) number 492? Do you have my seat assignment?

2. I would like to buy a ticket for New York. (4) . Round-trip.

3. What is the (5) ? How much is the ticket?

4. When is the next train to New York? When does the next flight to Los Angeles (6) ? What time does it arrive?

5. Where is (7) Number Three? Is Gate Three this way?

6. Please open your (8) . Do you want me to open my suitcase?

7. I have nothing to declare. I have only these things to (9) .

8. May I please have a bus schedule? Where can I get a (10) ?

9. Do I have to change planes? Is it a non-stop flight? Where do I change (11) ?

10. Are we on (12) ? When do we (13) ? Is there a delay? Are we late?


Mr. Santiago: I would like to go to Seattle next month.

Travel Agent: (1) do you plan to be there?

Mr. Santiago: About three weeks.

Travel Agent: (2) . If you don't mind traveling on a weekday, I can get you on a round-trip flight to Seattle for $450.

Mr. Santiago: That's a (3) , isn't it?

Travel Agent: This is the peak tourist (4) .

Mr. Santiago: Yes, I know. Do you have anything cheaper?

Travel Agent: (5) be willing to leave on two days' notice?

Mr. Santiago: Yes, (6) .

Travel Agent: In that case, Delta is offering a (7) for only $200.

Mr. Santiago: That sounds good. I'll take that.

Travel Agent: You could put yourself on (8) and save even more.

Mr. Santiago: No, I don't want to go on stand-by.

Travel Agent: (9) . Here is your ticket. You will be notified two days before the (10) date.

Mr. Santiago: Wonderful. Please charge it to my (11) . Will I be able to arrange a return flight in Seattle?

Travel Agent: I believe so. Let me give you the names of some travel agencies there.

Mrs. Jiménez: I would like to buy a (1) for the next flight to Houston.

Ticket Agent: That would be flight number 1517, (2) at 10:45.

Mrs. Jiménez: Yes, that's okay.

Ticket Agent: Coach or first-class?

Mrs. Jiménez: Coach, please. Could I have a (3) ?

Ticket Agent: I'm sorry, there are no window seats available, but I can give you an aisle (4)

Mrs. Jiménez: Thank you. Do I have to go through (5) ?

Ticket Agent: Yes, just go through that door to the right.

Mrs. Jiménez: Here are (6) .

Ticket Agent: Please put them here on the (7) .

Mrs. Jiménez: Are they over the weight (8) ?

Ticket Agent: No, they're okay.

Mrs. Jiménez: Where can I (9) flight insurance?

Ticket Agent: There are several (10) around the corner to the left.

Mrs. Jiménez: What is this?

Ticket Agent: This is your boarding pass. Go to (11) number five.

Mrs. Jiménez: Thank you very much.

Mrs. Domingo: I would like two tickets for Washington, D.C.

Ticket seller: (1) or sleeping car?

Mrs. Domingo: Sleeping car, please.

Ticket seller: The train leaves from this (2) promptly at five o'clock.

Mrs. Domingo: Is there a (3) car on this train?

Ticket seller: (4) . There is also a lounge.

Mrs. Domingo: Does this train go straight through or do I have to (5) in Hartford?

Ticket seller: It goes straight through.

Mrs. Domingo: Can someone help me with my (6) ?

Ticket seller: The porters are on the platform.





























It is very important to know how to ask for ) (in another language. It is just as important to be able to ) (and understand the answer. It is essential to practice asking for understanding directions. Start with this( ) ones you use every day. Whether you are( ) or driving, you should be prepared to suddenly face a( )of streets or roads. Forks in the road and unclear signs are just as ( )in other countries as they are at home. You also have to be able to read street ( )such as ONE WAY STREET and DO NOT ENTER without stopping in ( )to pull out your phrase book. Learning to ask for and understand directions will give you confidence to ( ) with ease.


1. Straight ahead. Follow the road. Keep going ( ) through the town. Go downtown.

2. Turn left. Make( )right turn. Make a U-turn.

3. Across the street. Opposite the bank. ( ) the bank. On the other side.

4. ( ) lights. Intersection. Traffic circle.

5. You must take the elevator or escalator. You can go up those ( ) .

6. Not far. Just ( )away. Around the corner. You're almost there.

7. There is a restroom on this ( )and another on the second floor. Follow the signs.

8. This is a one-way street. This is a detour. You must ( ) .

9. Excuse me, what is the time? Is that the correct time? ( )do you have?

10. It is noon. It is( ) . It is two in the morning. It is three in the ( ). It is ten at night. It is 2:30. It is 8:45.


Mr. Pérez: Excuse me, I am ( ).

Woman: Where do you ( ) to go?

Mr. Pérez: I'm looking for ( ) Street.

Woman: At the next ( ) , take a right.

Mr. Pérez: Is the art ( ) far from here?

Woman: It is on Main Street. You just go over the bridge and ( ).

Mr. Pérez: Then what?

Woman: Park your car and follow the ( ).

Mrs. Gonzalez: Pardon me. Is there a ( ) around here?

Woman: Keep going about three ( ) and it is on the right.

Mrs. Gonzalez: Would it be open this ( ) at night?

Woman: It should be, yes.

Roberta: Pardon me, do you know ( ) to the Grand Hotel?

Woman: You're going the ( ).

Roberta: Can I make a ( ) here?

Woman: It would be better to go to the traffic circle. It's ( ).

Jaime: Excuse me. Is that the bank over there by the post office?

Man: No, it is across the street, next to the ( ).

Raquel: ( ), can you tell me if this is the way to the Garden Restaurant?

Woman: It's just a block away on the right. Pass the ( ) and turn right on Green Street. It is next to the pharmacy.

Mark: What time is it?

Estefania: It's noon.

Mark: Really? I thought it was about ( ).

Estefania: Your watch is ( ).

Emelia: What time does the ( ) start?

Charles: ( ) 8:30.

Emelia: We don't want to be late. ( ) leave at 7:45.

Charles: I think 7:30 would be better.



( )



( )




( ) LANE



( ) AREA






( )



( )





( )


( )/ LEFT




NO ( )


Shopping in the United States can mean anything from a weekend visit to a farmer's market, to browsing antique shops in a seaside village, to gazing in the windows of ritzy boutiques in Palm Beach or Beverly Hills. Whatever your pleasure, if you plan on making a lot of purchases here, it will be much easier and more enjoyable if you do your homework first. When you first go into a store, it is helpful to have some phrases to get you through the first few minutes.


1. Good day. May I look around? Thank you. I don't know what I want yet. Good-bye.

2. I would like to buy a scarf. I would like this, please. I will take this wallet.

3. My Spanish size is a 40. What is my American size? It is a 12. This doesn't quite fit. My shoe size is 10.

4. How much is this? It is very pretty but too expensive. Thank you, anyway.

5. I would like to try this on. Where is the dressing room? Do you have a mirror? Is it the right length? Is it too short? No, I think it's too long.

6. Where is the children's department? On which floor? On this floor? Where would I find dresses? Where are the restrooms?

7. Do I pay you or the cashier? Where is the cashier?

8. I need a salesperson. I have been waiting. Can you help me with this item? Is this leather or plastic?

9. I have lost my little boy. He can't be too far away. He was here just a moment ago. Yes, please put it on the loudspeaker. Oh, there he is.

10. Are you having a sale on boots? May I return them? May I bring them back for a refund?


Paula: Good day.

Store Clerk: May I help you?

Paula: Yes. I saw something in the window.

Store Clerk: Here? This gold chain?

Paula: Yes. How much is that?

Store Clerk: It is $250. It is eighteen-carat gold.

Paula: It is lovely. I will take it.

Store Clerk: Will there be anything else?

Paula: I like these earrings.

Store Clerk: Would you like to see them?

Paula: Yes, please. How much are they?

Store Clerk: They are quite elegant. And only $125.

Paula: I will take these also.

Store Clerk: Will it be cash or credit?

Paula: I would like to charge it to my VISA card.

Store Clerk: Please sign here.

Paula: Can you gift wrap it for me?

Store Clerk: Yes, certainly. There is no additional charge.

Paula: Thank you very much.

Tomas: I would like to buy some film.

Clerk: Print or slide film?

Tomas: Color print film, please, thirty-six exposures.

Clerk: What ASA?

Tomas: Oh, you mean DIN. Let's see, the DIN would be four hundred.

Clerk: We have Kodak, Fuji, Konica....

Tomas: Kodak, please.

Clerk: Is that all?

Tomas: I also need some batteries.

Clerk: What kind of camera do you have?

Tomas: Here, take a look.

Clerk: That takes two of these batteries.

Tomas: Thank you.

Clerk: Here is your receipt.

José: Where is your appliance department?

Service desk: On the second floor. The elevator is to the left.

José: Thank you.

Clerk: Good afternoon, may I help you?

José: I'm just looking, thank you.

Clerk: Of course, please take your time.

José: I would like to buy a clock.

Clerk: Yes, we have several over here.

José: What type would you recommend?

Clerk: This one is the best.

José: Is it reliable?

Clerk: Of course. It comes with a guarantee.

José: May I bring it back for a refund if I am not satisfied with it?

Clerk: Yes. Would you like to buy it?

José: Yes, please.





















A huge variety of foods is available in American restaurants, from Mexican cuisine in the Southwest, to seafood in Seattle and Boston, Chinese food in San Francisco, and Italian food in New York's Little Italy. Be sure to try local favorites like fried chicken, grits, and collard greens down South, or fresh corn on the cob, clam chowder and steamed lobster in the Northeast.

It doesn't matter whether you dine in the best restaurant, a coffee shop, country inn, or simply grab a snack from a sidewalk vendor, you have to know what to ask for and what you are getting. That's not always so easy if you must rely on a printed menu in another language. A little homework will save embarrassment and add to your enjoyment. Learn the names of some basic dishes that you like -- and learn what to avoid. Many restaurants in the States have separate sections for smokers; some do not allow smoking at all. Remember, also, that the tip is not usually included in the bill; you must add that separately.


1. May I have a menu? I don't see it on the menu. What is the special? What is this? What do you recommend?

2. May I have some water? Another fork and another spoon?

May I have another glass? May I have another napkin?

3. Would you please explain this dish? May I have something else? I don't like this. What is the meat in this dish? This is too cold. This is too hot.

4. I would like my steak medium rare. I would like my steak well done. This is too rare for me.

5. This is not what I ordered. I'm sorry, but I really don't want this.

Are these mushrooms or onions? I think I ordered mushrooms.

6. Waitress! Waiter! We are in a hurry. We have been waiting a long time. May we have our coffee now? Please bring the bill with the dessert.

7. I like my coffee very hot. I would like a cup of soup. I would like sugar with my tea.

8. May I have the wine list? Do you recommend the house wine? I would like a bottle of red wine. I would like a glass of white wine. I would like a glass of beer. A glass of white wine, please.

9. May we have the bill, please? Is this correct? Is the tip included? How much was the coffee? I'd like to speak to the manager.

10. I'd like to put this on my credit card. Do you accept American Express? May I pay with a Travelers Check?


Mrs. Ramirez: Good morning.

Waitress: Good morning. Would you like some coffee now?

Mrs. Ramirez: No, thank you. I prefer tea and also orange juice.

Waitress: We have rolls, we also have muffins, bagels, and donuts.

Mrs. Ramirez: Bring two muffins and one bagel, please.

Mr. Castillo: Oh, what a large menu.

Waiter: May I help you?

Mr. Castillo: I see you have London Broil on the menu. What is that?

Waiter: It is steak.

Mr. Castillo: And seafood chowder?

Waiter: That is a kind of soup with milk and fish.

Mr. Castillo: That sounds good. I'll have that.

Waiter: Would you like an appetizer?

Mr. Castillo: Yes, some stuffed mushrooms, please. Also I would like a half-bottle of white wine. Or maybe the house wine?

Waiter: The house wine is very good.

Waiter: Would you like to order dessert?

Mr. Castillo: I would like some cheesecake.

Waiter: Would you like coffee?

Mr. Castillo: Yes, thank you. May I also have the check?

Mr. Esteban: What do you recommend?

Waiter: Our special this evening is clams, fresh from the sea.

Mr. Esteban: That sounds good. How are they prepared?

Waiter: Steamed or fried.

Mr. Esteban: Steamed, please, with melted butter.

Waiter: Would you like a salad? What kind of dressing would you like on it?

Mr. Esteban: I will have blue cheese dressing.

Waiter: Did you enjoy your dinner?

Mr. Esteban: It was wonderful. May I pay with my credit card?

















People in most countries appreciate any attempt foreign visitors make to speak their language. Even if it is a tentative try, it is a sign of interest, respect, and goodwill. You will find that most people are patient and kind and will speak slowly when asked. Don't give up! Just keep showing them that you want to understand.


1. Hello, how are you? I am fine, and you? I am not feeling too well. I am tired. I have a cold. Are you better now? I am glad you're feeling better.

2. How is your mother? How is your family? They are all very well, thank you. Please give them my best. Of course. See you later.

3. May I offer you some coffee? Yes, please. No, thank you.

4. Thank you for all your help. It is good of you to help. I appreciate your help. You have been very kind. Do you need help? I need help.

5. Where is the bathroom? May I use your bathroom?

6. Where do you live? Do you live in a house or an apartment?

Do you have a dog or a cat?

7. I'm looking for a list of movies. Have you been to a good play or concert recently?

8. What is the weather report? Is it supposed to rain today or tomorrow? It is raining now, but it was warm and sunny yesterday. It is snowing. It is sleeting. It is hot and humid.

9. Excuse me, can you tell me the time? When are we supposed to be there? Will we make it on time?

10. Please give my best regards to your parents. Please tell your sister I said "hello."


Mrs. Ortega: Are you waiting for the bus?

Man: Yes, it is about twenty minutes late.

Mrs. Ortega: Could you tell me where the restrooms are?

Man: Over there, around the corner to the left.

Mrs. Ortega: Is this our bus?

Man: Yes, it's ready to leave right away.

Mrs. Ortega: Can you help me with this?

Man: Sure.

Mrs. Ortega: Thank you very much.

Mr. Bernalillo: Where can I get a cup of coffee?

Man: The bar is over there.

Mr. Bernalillo: May I have a cup of coffee, please?

Barman: Black or with cream and sugar?

Mr. Bernalillo: Black, please. No cream or sugar.

Barman: Is that all?

Mr. Bernalillo: I will also have one of those rolls. Do you sell newspapers?

Barman: There's a newsstand near the stairway.

Ms. Olmos: Excuse me, can you tell what time it is?

Woman: It's 8:55.

Ms. Olmos: What time is the next showing of this movie?

Woman: I think it's at 9:15.

Ms. Olmos: Did you see it?

Woman: Yes.

Ms. Olmos: How was it?

Woman: It was all right. I would recommend the other one that is showing.

Ms. Olmos: Do you know what time that starts?

Woman: At 9:45.

Ms. Olmos: Thank you very much.

Woman: You're welcome.

Mrs. Moreno: Excuse me, please.

Man: Yes.

Mrs. Moreno: Could you recommend a good restaurant in this area?

Man: Well, you could try the Cypress Tree.

Mrs. Moreno: We went there last night. It was a little expensive.

Man: Oh, in that case, you should go to Roberto's. They have Italian cuisine, pizza, and great desserts.

Mrs. Moreno: Where is it?

Man: Go down this street. Turn right at the light and walk two blocks. You'll see it on your left.

Mrs. Moreno: You've been very helpful.

Man: No problem.


Emergencies, including car breakdowns, accidents, loss of valuables, anything involving the police or medical units, are handled almost the same way everywhere. However, you should know some basic words and phrases in order to gain attention and to ask for the help you need. When you check into your hotel, ask if there is a medical emergency number that could be called directly in case of illness or accident. It is wise to be prepared for an emergency in advance. Before you travel, check your current health insurance policies to see if they provide a number to call for medical assistance in another country, especially if a stay in a hospital is required. Among other emergencies, a car breakdown is probably the most common, along with loss or theft of valuables. It is important to be able to make yourself understood so that you can state the problem simply.


1. This is an emergency. I need help. Can you help me?

2. There has been an accident. Is there a doctor here? Does anyone know CPR?

3. Please send an ambulance. We need a doctor. I think my leg is broken.

4. I feel pain in my chest. It hurts here. It started this morning. It is more like an ache. It is a sharp pain, right here. My ankle is swollen. I can't walk on it.

5. My wallet has disappeared. I think it has been stolen. Have you seen my suitcase? It was here just a moment ago. My suitcase is missing.

6. My car has broken down. May I use your phone? Could you call this number for me?

7. We need a policeman. Officer, can you help me? There has been an accident. This person has been hurt.

8. Help! Stop! Thief! I was robbed. I was mugged. My wife's purse was stolen by two young men on a motorcycle.

9. I've broken my glasses. Yes, I have a copy of the prescription. Can you repair them? Will I need new frames? How soon can I have them? I can't see anything without my glasses.

10. I need to contact the Spanish Embassy. I am a Spanish citizen.


Mrs. Valdez: Operator, this is an emergency. I need an ambulance.

Operator: What is your name and address?

Mrs. Valdez: My name is Ana Valdez and I am staying in room number 112 at the Appleton Hotel.

Operator: What is wrong?

Mrs. Valdez: I think my husband has had a heart attack.

Operator: An ambulance and medical crew are on the way.

Mrs. Valdez: Please hurry.

Operator: Don't worry. They will be there right away.

Mrs. Valdez: Thank you for coming so quickly.

Paramedic: What happened?

Mrs. Valdez: He had a pain in his chest and then fainted.

Paramedic: He will be all right.

Mrs. Valdez: Is he in pain now?

Paramedic: No, we've given him something for that. Do you want to come with us to the hospital?

Mrs. Valdez: Yes, I also need to inform our family.

Paramedic: You can do that at the hospital.

Man: Hello, are you having trouble?

Mr. Estévez: Yes, I have a flat tire. Can you help me?

Man: Do you have a spare tire and a jack?

Mr. Estévez: Yes, in the trunk.

Man: I hope the tire has air in it.

Mr. Estévez: It looks as if I ran over something sharp.

Man: Yes, it does.

Mr. Estévez: Where can I get it fixed?

Man: There is a gas station just up the road.

Mrs. Fernandez: Excuse me, Officer, I have lost my wallet.

Officer: Where did you lose it?

Mrs. Fernandez: We were sightseeing and I suddenly noticed it was gone.

Officer: Do you think it was stolen?

Mrs. Fernandez: I don't know.

Officer: You will have to fill out this form. Was there much money in it?

Mrs. Fernandez: No, but there were several credit cards and my international driver's license. May I use your phone?

Officer: Of course. Please have a seat here. Best of luck. Enjoy your trip!