The sessions that i had in this subject "Peoples in the Organisations" were truely informative, Educative and Best of all, Enriching. The experience was just an amazing than what a Book could give and it was a real time experience and even a real treat for me as an International Masters Student. The Topics that were introduced to me were Human Relations, Interpersonal and Organizational Applications, Specially the seven major themes of Effective human realations:Communication,Self-Awareness,Self-Acceptance,MotivationTrust,Self-Disclosure and Conflict Resolution. As these themes serve as the basic foundations for Human relations.
The Topic I truly felt I could connect most is with Human Relations. So over in this subject I even learned how to make good relationships and how to sustain in them.
Coming to the point, in this reflective journal I have tried to explain what exactly i think and I adopt during my tenure.
HUMAN RELATIONS :
Human Relations, One of the most important factor in every individuals life. It is said to be a process through which the goals and aims of the company and the interests of the employees working in it are harmonized. Especially for the people in today's workforce it is considered to be one of the most success tool. As most of the work will be done through these realationships.People who work in today's workforce needs to balance both work and life which is known to be more hard, complex and even unpredictable than before times. With the help of Human realtions,We can achieve self-confidence and interpersonal skills. As these skills will be really helpful in getting jobs done and even in succession in job interviews and the persons with lots of confidence and inter personal skills are more likely to be get hired and will have more chance of getting promoted. The importance of human relations builds from their efforts to people-skills building and organizational performance as the performance of the organisation mainly focused on 3 terms, namely technology, ability and motivation. The biggest problem of today's management is not the technology or competence. It is due to lack of willingness of the people to workhard.So,According to this human relation will be as the key to generate willingness in the people. In the absence of human relations,materials,machinery,finance and other inputs remain underutilised.Efficiency,progress,success and productivity can be achieved only through human approach to labour problems. As i came from India i somehow include mostly the issues that are happened in India .In India, relations between labour and management are not cordial. Sometimes they the management fails to realise that workers too are human beings with their efforts,hopes,believes and aspirations, as workers regards their supervisors as exploiters. So it can only possible with the help of human relations approach to get the two sides together which is the need of hour.As per the moral justification, Employees are even human beings like managers and owners in the organisations. they need to be entitled to be treated with equal respect and dignity as like other human beings as we know only human can touch their cooperation and trust.
With the understanding of human factors, human relation be definitely helpful for the managers to understand the behaviours and attitudes of their employees. this is really helpful in the improvment of understanding and enabling managment to anticipate and prevent problems and the interest and capabilities of people can be reconciled with the need and goals of the company.
As i said, the basic objective is to ensure that both Employee satisfaction and company productivity are simultaneously achieved. It is an interdisciplinary field. As it involves use of knowledge from sociology,psychology,anthropology and other sciences.
It even recognises the dignity of the individual as a human being as industry is considered to be a servant of humanity. It is an action-oriented approach to build cooperation towards organisational goals. It makes employees both happy and productive.
As i said human relations is very wide and moreover good human relations are essential for progress and happiness not only in company or organisation but in every path or walks of life.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Now a days, Communication is the main key for the organisations. Actually its main impact is on the people who work in their companies. The companies which don't have proper communication is very difficult to operate.
In simple words, Companies cannot run without communications. As it involves transferring of information from one to another. In order to have good communications one needs to understand what the other is saying to him/her. If the other person didn't understand. Then confusion arises and it lead to mislead of information, and communication doesn't take place.
As I said communication is a life source for companies which run in today's technology. The employees or the people who work in the company cannot interact with each other then the companies do not even survive.
if the people are able to communicate with each other then it will be succession as this is a basic human function. And many of the successful organisations always strive not only for communication but for effective communication.
Interpersonal communication is defined as the communication between two or more people and involves the transfer on information from one person to other persons .the person transferring the information is called sender or transmitter and the person receiving the information is called receivers.
in order to have a effective communication, the transmitter need to send the information in such a way that receiver will understand. And the converting of such information is called encoding.
The message will be encoded into number of formats like oral,visual and written, As soon as it encoded it will be transferred through a medium called Channel.
1.a.What are the sender's responsibilities?
Ans.The Sender needs to send clear information to the receiver. Sender needs to check whether is he/she is sending the proper information. Sometimes the wrong information may mislead the receiver. Then it will turn into misunderstanding and improper communication. Sender even needs to use clear and even the concise language where a receiver can be understand easily. Sender needs to use repetitive while transferring the information. She/he even needs to have a timing of sending the information. So they need to have a proper timings where a receiver can easily catch their point in order to have a quick look. They must have a appropriate timing. The sender even need to think about the receivers preferences If the receiver is not following the senders language then sender needs to able to send the information in which the receiver can understand. Then the proper communication will be exist between sender and receiver where a clear understanding will be takes place.
b.What are the receiver's responsibilities?
Ans.The receiver and the sender both share the equal responsibilities in good communication. Where a receiver needs to clearly mention about his/her preferences. Then only a better communication takeplace.if the receiver could not able to tell his/her preferences. Then the sender will be sending the information which will not be understandable by the receiver then it may lead to improper communication between sender and receiver and the improper communication may lead to many misunderstandings and issues. In order to avoid those, the receiver needs to mention his/her clear statements for better language and good vocabulary and appropriate timing.
2 and 3.How is communication style different than personality and What would you expect to as a result of mirroring?
Ans.Communication is the most important tool in this present generation. In order to understand the requirements and principles of the organisations, and even to achieve your goals. Every individual in this world has a different types of communication style. As many people uses different personality in order to express in different communicating style.
Personality is divided into Analytical, Amiable, Expressive and Driver. Analytical is a kind of person with a long thinking where he/she can't take quick decisions and they think according to their comfort level. The Second one is amiable where these are faithful, they will be having a good planning, and even a quick Learner where no work will be happening without them. The third one is expressive where these are having a loud voice, with a cheerful smile and these people will be always happy. The Fourth one are driver where these are said to be the born leaders, need quick and good results. It's always better to know which kind of personality you posses. In order to work for a good environment . Every person has a different personality and every personality has a different type of different communication style. So different personality has a different communicating style which will eventually help them to achieve for better goals in their life. Communication of every individual will be different from every personality,
In order to achieve the best things Mirroring will be very useful, As it builds your self-confidence, reduces your stage fear. Most of the people do mirroring everyday with knowing to themselves like talking to them in the mirror etc,.that is known as mirroring. Mirroring can be done regularly in order to have a successful meetings,seminars,showz, Some people observe few people and trying to take an inspiration because he/she might have liked his way of communication. So at that time, people tend to copy others for a good purpose for the effective conversation. Mirroring can be helpful for a better and effective communication to order to achieve your goals. It actually helps the person to become a good speaker. Whenever He/She observes a good speaker he tries to adopt his good qualities and tries to use in his style of communication that will make Him/her to be better speaker. It will make him confident and he can get to know his mistakes and correct them with the help of others. It is said the best way to communicate in your own style, to achieve higher goals.
12.Where should you be on the continuum?
When & how should you flex?
Ans. Definitely I would be in between the High dominance and low dominance and sometimes it entirely depends on situation. Communication style dimensions has two types of dominance they are said to be low dominance and high dominance, different people can be accommodated on different range of dimensions depending on their behaviour. We always needs to be in such flexible way where it will be helpful for you and even to others. This kind of flexibility gives you a strength to be supportive and cooperative. We need to make others understand about our intension and ideas clearly without dominating them at the same time without compromising.
For example : There is a group of 5 people where there is a conflict on an issue and few people have dominance nature which can be seen be excessive zone, we need to talk to him and make him understand what we tried to do and give him and the other team members a suitable solution where everyone is satisfied . This kind of behaviour shows that flexibility can help you attain your goals without conflicts.
Self Disclosure :
Self disclosure is both the conscious and subconscious act of revealing more about yourself to others. This may include, but is not limited to, thoughts, feelings, aspirations, goals, failures, successes, fears, dreams as well as one's likes, dislikes and favorites.It is usually happens when we initially meet someone and continues as we build and develop our relationships with people. As we get to know each other, we disclose information about ourselves. If one person is not willing to "self-disclose" then the other person may stop disclosing information about themselves as well.
Benefits of self-Disclosure :
1) Increased accuracy in communication.
2) Reduction of stress.
3) Increased self-awareness.
4) Stronger relationships.
Self disclosure can be explained clearly with the help of Johari window. Like some other behavioural models (e.g., Tuckman, Hersey/Blanchard), the Johari Window is based on a four-square grid - the Johari Window is looks like a window with four 'panes'. Here's how the Johari Window is normally shown, with its four regions.
This is the standard representation of the Johari Window model, showing each quadrant the same size.
The Johari Window 'panes' can be changed in size to reflect the relevant proportions of each type of 'knowledge' of/about a particular person in a given group or team situation.
johari window model diagram
Recounting specific actions of another without commenting on appropriateness.
Describes the negative behaviours of another and their effects.
360 Degree Feed back :
Now a days, Many Organisations are using this 360 degree feedback. It is also known as Multi-rater feedback and Multi Source feedback or Multi source assesment.It is the one which comes from members of employee's subordinates, peers and supervisors as well as from the self evaluation. In some cases it can also include feedback from external sources Such as Customers and suppliers or other interested stakeholders. It can be contrasted with "Upward feedback", it is the feedback Which was given by managers only through their direct reports, or a "traditional performance appraisal" where employees reviewed by their managers.
The Results of the 360-degree evaluation are often used by the person receiving the feedback to plan and map specific paths in their development
Self disclosure in the work place
Sometimes Self disclosure at workplace can be a disadvantage. If the situations were wrong it may even lead to loss of job or make you terminated from the services. But it is a one of the important tool to let others to know about you. So, why is it a good thing? - and when is it a bad thing? - and how do you do it? - and when don't you do it? - and what if others don't open up to you? - and what if you discover that you have opened up too much?
Self-disclosure is one of the strong ways to make relations faster and grow trust among peers. It is also instrumental in building relationships.
Self-disclosure offers many rewards, according to authors McKay, Davis, and Fanning. They include increased self-knowledge (we know ourselves to the extent we are known), closer and more intimate relationships, and improved communication (disclosure encourages disclosure.) We are always disclosing information about ourselves even when we are silent through our actions . When we do not share ourselves with others, they have no choice but to weave a story about whom they think we are. By choosing to share ourselves, we have a better chance of communicating our authentic selves and making true connections.
Sharing more through Open Self-disclosure is hard, however. First, there is a cultural bias. For example, when I wrote a monthly self-syndicated column on finding new life at midlife, some friends scolded me for sharing so much of my personal life.
Additionally, self-disclosure can feel risky. Sometimes, self-disclosure means sharing our vulnerability. We fear rejection, judgment, or that the information will be used to take advantage of us. And when we share something positive about ourselves, we fear people will think we are bragging.
Guidelines for appropriate Self-Disclosure :
Do not do it too often.
But do it.