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The art of communication is interesting subject since the typical age. The mean through which people exchange ideas, feelings, emotions, information to each other is called as communication. The main purpose of the communication is to understand. Communication is the process through which the information is transmitted from sender to the receiver. We spent about 70 percent of working hours communicating in form of listening, reading, speaking and writing. Communication is not only the transformation of information from one person to the other but it includes the many other important things, such as the true value of the message in the form of feedback. The misunderstanding of the flaws in the communication process can lead to the disaster.
According to the Stephen P. Robins (p.25) the major disasters in the aviation industry is due to the lack of or misunderstanding of the communication between the pilots and the air-traffic controllers. Therefore the communication must consist of the transmission and the understanding of the meaning to gain its effective outcomes.
In Dance F.'s opinion (1970, p. 36), communication is a process through which the message is sent towards receiver through communication channel, whereas Abraham Moles (1974, p. 64) understands communication " communication is the creation of link between the sender and receiver through perception of understanding, transfer and which takes place from the field of phenomena to the field of symbols connected in a structure"
Communication is commonly defined as "the exchange of ideas, opinions, or information through speech, written or the expressions between the two persons or the group of individuals."
According to Owen Hargie, David Dickso (Skilled interpersonal communication: research, theory, and practice By Owen Hargie, David Dickson 4th Edition) "The communication is a two way process, which involves the exchange of information to achieve a common goal. The communication is a process to transmit the information between at least two individuals".
The communication process consists of the six main elements which include the source from where the information is gathered. Message itself which is to be delivered, the sender of the message, channel through which the message is transferred to receiver. And the most important is the feedback. Stephen P. Robins (p.25)
Managerial Communication focuses on different forms of communication that is usually done in the business. providing and receiving different opinions, influence from different cultures, healthy communication, strong listening skills, preparing different messages relating to the business, handling the management, conflict management, conducting interviews, and carrying out meetings etc. ()
The communication can be divided into three types, oral communication, written communication and non- verbal communication. Communication carried in form of spoken words The communication which is spoken or in the form of words is called as the oral communication. The oral communication provides the quick way to communicate and there is immediate feedback in this form of the words. The other form of the communication is the written communication in which the message or information is transferred from sender to receiver in the form of the written words. This type of communication enhance the understanding and can be verified. The disadvantage of the oral communication is that it is slow as compared to the oral communication.
The another important form of the communication is the non-verbal communication, in which the wordless messages are transmitted from sender to receiver. the transmission of message can be in the form of
Nonverbal communication is the process of communicating through sending and receiving wordless messages. Such messages can be communicated through gesture, body language or posture; facial expression and eye contact, object communication such as clothing, hairstyles or even architecture, or symbols and info graphics, as well as through an aggregate of the above, such as behavioural communication. The non-verbal communication also includes the time and the silence in the communication process. Nonverbal communication plays a key role in every person's day to day life, from employment to romantic engagements.
One of the most important element in the process of non-verbal communication is the silence. Every conservation consists of some part of silence. There are different functions played by the silence, and these depends upon the management of the sender how he use it sophistically. In the business communication the silence is very important and it can be used differently in different conditions. To make a message more effective the sender must consider the pauses and the responses, so that the message can be fully understood by the receiver. the impact of the silence in the business communication can be determined by the following points (Susan Dunn  Jul 28, 2005, 23:15)
The silence can be used by the managers to put pressure on the other person during a communication. In the US allowing silence in a conversation puts pressure on the other person. It's traditional in the US not to allow any kind of comprehensive silence in a conversation. Therefore the silence can be used in the conservation to "fill air time". The silence is used by some interviewers, technique used to observe what happens. This technique can lead the person to say what he don't want to say sometime.
Silence can be used to show aggression. moving back, "stonewalling," and show displeasure in silence are ways some people handle anger. Such type of the silence can be used to handle the bad feelings and bring out anger on the part of the other person.
Silence can be used for the expression of disagreement. The silence can describe that the other person has negative emotions. One's mind thinking brain shuts down, when there is anger, fear or embarrassment. Some people are "flooded" with these emotions, and unable to respond. So it can be judged from the other persons silence that he is not agree with the situation.
The silence sometime shows the intense feelings such as the wonder or horror. Some time a person became speechless when he listen something that he was not expecting or makes the person to extreme emotions. Somehow when we listen to such things, the ordinary "Oh" and "Wow" and "That's awesome" don't seem sufficient, and so we fall silent.
the silence can be used to show respect. In most cultures the silence is the indication of the respect.
Silence can indicate respect. In some cultures more than others, silence indicates respect. In some organizations there is a culture, in which the young or the juniors remain silent until they are recognized, acknowledged and spoken to.
Silence can indicate the shyness. The shyness is also shown from the the silence of the communication partner. The introverts show their thinking by silence while the extraverts express their feelings through the talking.
Silence can be used to express rudeness. For example in the US culture the extended silence is the expression of rudeness. Because refusing to answer the other person is the way of ignoring them.
The silence is very important for the improvement in the listening process. The effective listening can be gained through the silence. The good listener knows how to utilize silence in the effective listening. This can also be learned. It's an honesty that you pass on through nonverbal means.
Silence can be an sign of empathy. While listening silently to other person it can be judged from his expressions that how the other persons are feeling. This can be expressed from their voice tone.
In the business communication the emotional intelligence can be achieved through the effectively utilization of the silence. As from the above discussion it is clear that the silence can be used in many ways to respond to different conditions. In order to increase the efficiency of use of silence in the communication one should first understand the meaning of silence in the given culture.