Training Daycare Manager Workshop Education Essay

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The purpose of this project is to design a three-day training workshop for new daycare employees to provide them with the insight of how to effectively work with children and run a daycare at the same time. This project's scope contains the developmental stages of the project, and the final presentation consists of our objectives of the training program, the setup of the workshop, and end conclusions. In order to obtain a visual and detailed format of the schedule of the training plan, a Gantt chart, task assignment sheet, and work breakdown structure are included in the report.

The first day of the workshop focuses on technical skills, such as the general requirements, number-crunching, and logistics to run a daycare efficiently and effectively. The clients will learn the different costs, and where the money should be deposited. The second day focuses on the interpersonal skills required at the job. They should be able to interact with the children in an appropriate manner, as well as the parents of said children. They are put through four scenarios in order to obtain the interpersonal skills required. The first scenario is one in which the child behaves well, and so does the parent. The next scenario involves a child who misbehaves, but with a cooperative parent. The third scenario consists of a rude and uncaring adult while the child is polite. Lastly, the fourth scenario deals with a rude child and a rude parent. Employees must learn to properly attend to all types of scenarios and act accordingly. The last day of the workshop focuses on the conceptual skills essential for daycare managers. It involves knowing what to do in chance of a fire, a child's allergic reaction, a fight, injuries, or choking.

This workshop was developed to be interactive at all aspects. The trainees will first be given a set of directions and guidance before they are each shown individually how to deal with all the scenarios. Every person deals with things a little different, so grouping them together would take away from a person's character. Using what they learned in the workshop, the trainees will be able to apply their new knowledge to their jobs. A schedule with more details about the workshop will be finalized and presented well ahead of time to potential trainees, as well as sponsoring businesses.

In accordance with our group name, Diversity, this workshop also incorporates the importance of diversity in both the workplace and life. All the trainers come from unique backgrounds, so the trainees are taught to be open-minded about each other as well as the children when it comes to diversity. Everyone brings something new to the table, and the trainees are taught not to stifle that creativity.

1.0 Introduction

The mission of this project is to develop a three-day training workshop for new daycare managers. In this report we present the goals of training and the best practices in achieving them, as well as the detailed description of the workshop. The report ends with our conclusions, including financial analysis, and recommendations for future training workshops. The report will be supplemented by the planning documents, including the task assignment sheet, work breakdown structure and Gantt chart, which can be found in Appendix B.

1.1 Scope Statement

This project has four major deliverables. The first deliverable is the three-day workshop plan. It includes the details of the workshop's focus, content, schedule and related costs for each training day and development of the workshop itself. The second deliverable is an initial project proposal. This is an overview of the project and a description of its mission statement, scope, objectives, and scheduling. This will include a WBS along with task assignments sheets and a Gantt chart. The third deliverable is a project presentation. It will cover a brief overview of the workshop, relevant financial information and any recommendations for further development. The last deliverable is a formal project report. All project details including our goals and target market, detailed workshop scheduling of each day, financial analysis and cost information, as well as conclusions reached and recommendations will be presented in this section.

2.0 Overview of Workshop

In order to develop an effective workshop, it is important that an organization does the proper research in order to be properly prepared. Once the research has been conducted, the primary goal becomes creating and maintaining a workshop that will produce results. Goals and objectives should be determined for the individual workshop. The workshop should provide individuals a chance to enhance their knowledge and have them prepared to work at a daycare center. Throughout this report the entire development of the workshop will be discussed.

2.1 Purposes and Goals

This comprehensive and practical three-day workshop introduces the participants to the concepts, principals, processes, and application of daycare management and general employment in a construction project environment. The Daycare Management Workshop programs address the "whole child" - a holistic approach creating curricula to meet children's emotional, social, cognitive and physical need. Competent early learning and care professionals individualize he programs and adapt to meet the needs, functions and interest of children in their respective group ("Little People's Workshops Daycare Centers.").

The purpose of the workshop is:

Teaching participants who help children to realize their full potential, both in the immediate present and as they grow to their successful future ("Purpose of Somerset Day Care"). It is important that we take an interest in our children and have them ready to lead us in the future. We can achieve this by first properly training teachers and daycare workers to instill the knowledge and care they need to be successful in the future.

Teaching participants how to provide safe, affordable, high quality child care for the residents of Virginia and the surrounding communities. ("MissionStatements.com"). Our goal is to minimize costs that would normally be incurred by Daycare Companies or institutions in general. We hope to provide a workshop that will lead these individuals to become quality employees.

Mission Statement: Our mission is to educate and promote a higher knowledge of safety and behavior to daycare employees. We strive to teach the employees how to educate the next generation of children in an informative and interactive manner.

2.2 Best Practices

Workshops are generally short educational programs aimed to introduce participants to new ideas, while teaching them new skills they will use at work or in their everyday lives. They may take place over the course of an hour or so, but in some cases may last for several days. The size of the workshop will vary, but on average one could expect about 6 to 15 participants per workshop. By limiting the number of participants you will allow everyone to have personal attention from the trainers of the workshop, as well as allowing their voice to be heard. Workshops are also generally intended for people who are working together or in the same field (Rabinowitz).

There are many benefits for choosing to conduct a workshop over other alternatives teaching methods. First, a workshop provides an easy way to create a thorough educational program in a limited amount of time, when the time for a more wide-ranging effort is not available. Often time's participants have jobs, they may be located too far apart to meet regularly, or may be unwilling to commit copious amounts of time. With a workshop you have the ability to work around people's schedules by offering the workshop on the weekends or in the afternoon after work. Also, a workshop has the ability to introduce new concepts, and encourages participants to investigate them further on their own. In addition, workshops are also a great way to teach hands-on skills because they offer participants a chance to try out new methods and fail in a safe environment when nothing is at risk. Since failure can be one of the best teachers, this is a good way to learn while not carrying any significant cost. By providing participants with feedback, from both the presenter and other individuals in the group, this will help a participant understand what they can do in order to avoid failure in a real life situation (Rabinowitz).

The learning environment of a workshop is similar to that of a class. Before the workshop, the participants can "prepare by submitting assignments/activities and URLs of useful web resources, reflecting on goals for the workshop, developing project ideas for completion at the workshop, assembling materials for sharing (e.g., course syllabi, learning resources, topical papers), and participating in pre-workshop online discussion, essays, surveys, etc." (Macdonald). Also, it is helpful to "prepare a pre-workshop questionnaire to find out [the participant's] expectations for the workshop" among other things (Rust).

While designing the presentation, an interactive method should be incorporated in order to keep the attention of the trainees. PowerPoint presentations, books, and display charts are all examples of static media that can be used. Dynamic media can be used as a tool to capture the attention of the trainees. Videos, I-clicker questions, group games, telecommunication and more can keep the trainees interested and alert. Engaging participants in the workshop is highly important. "Ways of engaging participants include small and large group discussions, short problem-solving tasks, reviewing and/or trying out activities, individual or paired work at the computer, scheduled thinking and writing time, and so forth" 1(Macdonald).

Colleges have been found to be among the best venues for a workshop because of the size and convenience offered to the trainees. When choosing between colleges, location must be taken into consideration. A community college near the city would be ideal for trainees because it'd be near a hotel, and the trainees wouldn't feel restricted by the building. They'd be able to explore the city and go out for lunch breaks if desired. Most colleges "offer a variety of services and venues that can accommodate your group no matter the size" (Portland Community College). Colleges also typically have updated audio/visual systems that one can use during workshop presentations.

In order to encourage group participation, each trainee should be supplied with I-clickers, a copy of all the PowerPoint notes, blank easels, and markers. They can form groups for a team-building exercise and present their assigned tasks to other groups using the marker and easel. Each trainee should wear a nametag after the initial icebreaker game or introduction. This will encourage participants to talk and connect with one another. According to an article on "The Community Toolbox," the opportunity to get to know others and to exchange ideas is one of the main values of a workshop for many people, and shouldn't be shortchanged (Rabinowitz).

Some other things that need to be addressed when designing a workshop include providing trainees with breaks and dealing with guest speakers. When creating a workshop it is important that you provide time for breaks if you are planning on having one that will last longer than three hours. These breaks will speak to the attention span issue and allow trainees to take a break from all the material that is being presented. During these breaks you should allow the participants to have a snack, go to the bathroom, get a cup of coffee, or just stretch. It is important to keep in mind that breaks usually take longer than expected, so it may be necessary to add 10 or 15 minutes of time to the allotted time you provided the participants with (Rabinowitz).

Guest speakers can also be very beneficial to the success of a workshop. According to a blog post on Barefoot Graphics by Beckie Winter, guest speakers can lift an audience to new heights of motivation and set them up for the rest of the day or week. Guest speakers should have a positive outlook in addition to being excellent story tellers. Guest speakers can be particularly appealing because they provide variety to the workshop. A guest speaker will provide a revitalizing change of scenery and subject, in addition to real life stories and experiences relevant to the workshop and life in general.  A guest speaker has the ability to deliver a wealth of information and education that trainees likely wouldn't find within their daily working lives. Guest speakers will be very knowledgeable and their expertise on their subject matter and will gain trust from the audience without hesitation. This trust will enable and promote future discussion within the workforce long after the trainees have left the workshop and entered into the workforce (Winter).

3.0 Description of the Workshop

3.1 Target Market Needs, Goals, and Objectives

With a rise in dual career spouses among many other things, daycares have become increasingly popular with the working public. Currently the child care industry employees roughly two million people in the United States. With that number there is an obvious need to train and develop capable Daycare workers and managers. According to the children's defense fund nearly 30% all children under the age of 5 attend day care, which is a significant amount of the population. Some of the main services of the child care industry are child care centers, family day care, nannies, and babysitting services. Daycare Centers are generally large facilities that offer large numbers of enrollment, as a result they account for about 65% of the entire child care industry ("Day Care in the US: Market Research Report").

There are many job characteristics associated with a daycare manager. Some of the more important and general duties require a manager to set tone for facility, manage curriculum, oversee physical facilities, and hiring staff. Daycare managers are also responsible for managing the overall image of the center and ensuring compliance with local and federal child care laws. In addition, managers are expected to manage financial affairs of the center. As far as interacting with the children, the managers have many side duties that they are expected to carry out ("Child Care Center Director: Job Description, Duties and Outlook").

Some of the side duties include caring for the children and their needs, organizing and participating in recreational activities, and disciplining children. It is expected that they will recommend measures to control behavior, and that they will support children's emotional and social development during their time at the daycare ("CareerDepot.org").

We think our training program will be attractive for potential trainees due to the amount of topics covered. Not only will our training provide them with the necessary skills to work with children but it will also give them the basics on how to run a business, which will be valuable in their own personal lives as well. Our program is necessary for potential day care managers to be able to run their facility smoothly and without legal complications. On day 2, the future managers will receive real-life situations in which they can apply the knowledge they've learned so far. With all of these benefits combined, our training program will be very attractive to future employees. Another selling point of our workshop is that daycares and Companies/ institutions are able to outsource their training to us. We eliminate that process from companies therefore saving them time and money.

On day 1 of our training program, the potential managers will receive team building training. This will hopefully teach them how to interact and trust their coworkers in the future. On this same day, they will receive training on the topics of financing, and budgeting. Each one of these segments will focus on the broad skills and abilities necessary to perform their daily duties and keep the business running smoothly. The managers will need to know how to effectively let customers know how much they owe as well as give them a receipt for when those dues are paid. They will need to know basics such as how to balance a checkbook and how to manage assets and liabilities. These managers also need to be able to budget for weekly spending on snacks, hygiene products, and other crafts the kids will use while at day care. There will be a guest speaker brought in to talk about these particular topics. The last thing that will be reviewed will be legal issues that could possibly happen. They will be reviewed on all local and national laws and be given manuals to refer back to. Possible topics may include sexual harassment in the workplace, negligence, and other issues that may occur in the workplace.

During day 2, the focus of our training will be on how to interact with the children. We will bring in a licensed psychologist to help them understand the different behaviors of a child and look for potential warning signs of bad behavior before it occurs. Our sensitivity training will provide these employees with appropriate terms and language to use when interacting with the child and parents. The practice situations will allow them to put these two training into use. Trainees will be briefed on educational activities that they can use with the children and ways to motivate and encourage participation in these particular activities. Finally, trainees will be given certain scenarios and be tested on how they react to these given situations in a work setting.

Day 3 is related to more of the safety issues of child care. Each potential manager will be given CPR certification by a licensed professional. They will complete this training on site and receive a certificate of completion once they have finished. We will also review emergency precautions in the event of weather related circumstance, or any traumatic injury that may occur. Basic first aid will be taught and a professional health care provider will come in for the "Child Health" portion of training. They will review proper procedures for changing a child, cleaning surfaces, hand-washing practices, and preparing for snack time.

As far as our particular goals for the workshop itself, we have set several that we hope to achieve throughout the course of the workshop. Firstly, we want to provide our trainees with a foundation and general framework of how a daycare is run and how to deal with children on a day to day basis. Next, we hope to provide valuable skills to trainees in an effort to be properly trained when they enter the workforce. Finally we hope to provide everyone with an equal opportunity to learn in a fun environment while gaining knowledge that will help them succeed in the future.

3.2 Workshop Content

Day 1

Day 2

Day 3

8:00am

Check in

Breakfast

Breakfast

8:30am

Breakfast

Review

Review

9:00am

Introduction

9:30am

Team Building and

Child Psychology

(Guest Speaker)

CPR Training and Certification

10:00am

Discussion

10:30am

Break

Break

Break

11:00am

Budgeting

CPR Training and Certification continued

11:30am

&

Sensitivity Training

12:00pm

Financing

12:30pm

Lunch

Lunch

Lunch

1:00pm

1:30pm

Emergency and

Health Training

2:00pm

Budgeting and Financing Continued

(Guest Speaker)

Child Education

2:30pm

3:00pm

Break

Break

Break

3:30pm

Discussion of Legal Issues

Scenarios

Emergency and

Health Training

4:00pm

Dealing with children

Continued

4:30pm

and parents

Congratulations Party

5:00pm

Review and Closing

Review and Closing

3.2.1 Day 1: Business Aspects

The first day of training will deal with the general requirements of running and working in a daycare. On the first day the trainees will learn basic skills necessary to operate a daycare. These things will include budgeting and financial information that will be vital in helping the daycare survive. They will also be prepped on potential legal issues that may arise in the workplace.

Check in

The trainees should have already registered and paid beforehand online at www.diversitydaycare.com (this is not a real website, rather one we would create). The first thing the trainees will be required to do upon arriving is to check in at the front desk. They will be given a folder that contains a colored nametag, the three-day schedule, a complimentary Diversity pen, and various other teaching materials that will be used. The point of checking in is to ensure that all people at the training program are registered customers who have paid their dues for the workshop.

Breakfast

Breakfast will be provided to participants every day. The breakfast will be a buffet that consists of decaf and regular coffee, tea, bagels with jam or cream cheese, and an assorted selection of pastries. It will also include fruit as well as juices and bottled water. This breakfast will be provided by a professional catering company, which will be chosen by the staff based on where the workshop is located. It is our hope that we will provide food that meets everyone's needs and potential food allergies.

Introduction

During the introduction, the trainers will go over the schedule that was given to the trainees in their folders. Any questions the trainees have about the program will be answered and trainers will introduce themselves to the group. The trainers will also talk a bit about each subject that will be taught and the importance associated with covering them.

Team Building and Discussion

At this point, the trainers will tell the trainees to look at their nametags and to pair up with the people that have the same colored tag. In doing so, the trainees can build relationships with one another to help each other in class (modules) and are provided with an opportunity to develop networking and professional development in their careers. It is also important that the trainees understand the significance of working in a group because in most cases the daycare will employ many people and require employees to work together in a cooperative and professional manner. Forming into groups helps people feel like they have support and groups are able to come up with new ideas that an individual would never come up with on their own (Jude 2011). During this time, the trainers will be passing out a sheet for each team to fill out (Refer to Appendix A). The purpose of the worksheet is to try to break the ice between the participants of the workshop and also allow members to discuss their hopes and goals of the workshop. The sheet will also have some child care related questions in order for the trainers to get an idea of what kind of knowledge they have on the subject prior to the workshop. The sheet will stay with the group leader and be reviewed upon completion. The purpose of the group leader is that when a trainer asks the group to explain or present their information only the group leader will speak. Having a group name that everyone agrees on will also help in building relationships. In addition, group members may share their phone number and email with one another so they can discuss any questions they may have about the workshop amongst themselves. As mentioned before it is also a good opportunity to network and may serve as a pipeline for a job opportunity later down the line.

Break

Breaks will be given twice a day so that the trainers and trainees can stretch, use the restroom, get some fresh air, and anything else that they feel the need to do. There will be fruits and other snakes as well as drinks available for them.

Module 1: Financing and Budgeting

The point of this module is to help trainees understand what the financial numbers mean and how to balance their checkbooks. They will learn how to calculate the breakeven point of their company in terms of generating revenue and accounting for expenses. They will learn key financial terms such as gross profit and operating expenses. According to "The Foundations of Finance 7th Edition", gross profit refers to sales or revenue minus the cost of goods sold (Keown, Martin, Petty, 48).The objective of this module is to also teach the trainees how to manage money and other assets. Depending on how big the daycare is, financing will play a major role in whether the daycare makes a profit or suffers a loss. We plan to teach our trainees how to stretch every dollar they have and to become more frugal with their money. During this module they will learn how to take any remaining revenue to provide their kids with snacks and fun activities like board games and other toys. We will also bring in either a Manager or a CEO of a local daycare facility to talk to the trainees about the importance of financing and budgeting in the workplace. This will provide trainees an opportunity to learn more about the subject from a first-hand perspective.

Description: The trainer will start with a 30 minute lecture explaining the importance of understanding financial statements and how they can affect the way you run a daycare center. The trainers will explain the differences between assets, liabilities, and owner's equity and how to balance a checkbook. The trainees will then be given simple formulas and problems that they will have to solve. They will also be given sample checks to learn how to write a check as well as balance the checkbook itself. By the end of the class all trainees will know the accounting formula, the difference between different types of liabilities, assets and owners' equity and how to balance a checkbook. Along with the financial statement, the trainers will explain how keeping accurate records will help prepare the trainees when filing out taxes. It will also provide a better understanding of cash flow in terms of where the money is going and where it's coming from. Along with accounting, the trainees will also give a 30 minute lecture on budgeting for the day to day operations of the workshop and how to do it properly. During this time the guest speaker (local manager or CEO) will take the floor and talk to the trainees about their experiences and any practices that they employ when they set their budget. The speaker will then answer any questions that the trainees may have.

Lunch

Trainees will have selection from three different kinds of plates; chicken, beef; or vegetarian with the choice of two sides; mash potatoes, coleslaw, french fries, garden salad, steamed veggie of the day, macaroni and cheese or rice. There will also be assorted fruits, cookies, and other goodies for dessert. Once again this will be catered by the same company for all three days, and they will be providing breakfast and lunch to the attendees.

Module 1: Continuation Of Financing and Budgeting (with guest speaker)

The guest speaker will stay through lunch and provide some more information relating the trainee's knowledge to situations where it may be applicable. After the guest speaker wraps up this module will continue but will consist of working out real world problems. The Trainees are encouraged to find answers and ask many questions here. According to Drury (2012) in order to run an effective business it's important to be able to keep good records by keeping track of the rest of the business operations. Trainers will ask each team to budget a week at the daycare with a forecasted revenue and then ask them to explain their results and how they acquired the numbers. The trainees will need to take into account all expenses they will incur during the week as well as any revenue that will be generated. This will provide real world experience without the pressure of making mistakes. The trainers will look at the teams results and discuss any positives or provide constructive criticism if needed.

Module 2: Discussion of Legal Issues

After completing the financial portions of day 1 trainees will move on to Module 2. Module 2 will cover laws and regulations dealing with children, ethical obligations, and rules and procedures in the work place. The trainers will go over some laws and regulations that most people mistake as a legal act and clearly state the difference between what a law is and what ethical issues and dilemmas are.

Description: The module will begin with a short 20 minute interactive film dealing with various laws that one must be aware of in the workplace. This film will cover things such as affirmative action, discrimination, disparate impact, and any other issues that may arise in the workplace. After the film is shown trainers will stop for any questions the audience may have. The trainers will also formulate and present a few cases of their own to see if the trainees fully understand the laws. After the question and answer portion, the trainers will give a 25 minute lecture giving a brief overview on laws, regulations, and ethics in the work place. It's important to know the difference because many people don't know that some acts may be illegal but are the right thing to do; while others are legal but may seem shady (Beatty, 2013). According to Business Law and the Legal Environment, "Ethics are the way people ought to act." This definition has been known to cause confusion as people have a tendency to act unethically in the workplace. These acts are often illegal and can be very costly for the individual as well as the company itself. In a daycare center, working with children and keeping them safe from all harm's way is vital. During the lecture the trainers will go over some rules and regulations that deal with what the law requires one to do and also how to prevent any lawsuits that may arise. For example, sexual harassment, abduction, physical or mental abuse, and negligence are some major issues in the daycare field (Child Care). According to the Human Resource Management Textbook sexual harassment is defined by the EEOC as unwelcome sexual advances in the work environment. If sexual harassment occurs in the workplace it can cause a hostile work environment that in turn affects the employee's performance (DeNisi and Griffin pg. 32-33).

The trainees will learn what these issues involve and how to properly deal with them. With the remaining 15 minutes, the trainers will end the module with a discussion. Here we will encourage the trainees to ask any questions they have on the matter and the trainer will answer them as clearly as possible. While we won't cover every possible law or regulation that may be broken in the workforce, we hope to provide the most important issues in an effort to keep them fresh in the minds of the trainees. This will help them to make the right decisions and to take appropriate actions when the rules are violated within the company or daycare they work for.

Review and closing

Days 1 and 2 will both end with a short presentation that outlines all the important points that have been covered that day. The trainers will summarize each module and then open the floor for discussion and questions about the day. This will give trainees the option to have any subjects that they were unclear on explained further in detail. This portion is scheduled to only last 30 minutes, but participants are encouraged to stay longer if they still don't fully grasp a topic.

3.2.2 Day 2: Interpersonal skills

Breakfast

The breakfast will be a buffet that consists of decaf and regular coffee, tea, bagels with jam or cream cheese, and an assorted selection of pastries and fruit as well as juices and bottled water. Again this will be provided by the same local catering company.

Review

Day 2 will start with a review of day one and again open the floor for questions from the trainees. The day will focus on the ability to interact with the children and their parents in an appropriate manner. The trainees will learn just about everything they will need to know through scenarios and lectures.

Module 3: Child Psychology

It is important that daycare workers know about the children they are working with and how to reach them. They will need to be able to cater to children's needs and help them develop socially as well as from an educational standpoint. First, they must understand why children act the way they do in certain situations. We will bring in a licensed psychologist to explain this information in addition to providing scenarios for the trainers to work through.

Description: In module 3 trainees are put through four scenarios in order to obtain the interpersonal skills required in a daycare setting. The first scenario is one in which the child behaves well, and so does the parent. The next scenario involves a child who misbehaves, but with a cooperative parent. The third scenario consists of a rude and uncaring adult while the child is polite. Lastly, the fourth scenario deals with a rude child and a rude parent. Employees must learn to properly attend to all types of scenarios and act accordingly. Our day care workshop will provide a guest speaker who is specialist on child psychology. The speaker will analyze the outcome and reactions of trainees resulting from our four scenarios. The speaker will explain the best practices in dealing with children and how to deal with different emotional issues a child may have. With this knowledge we hope our trainees will be well prepared to deal with all types of children including those who misbehave.

Module 4: Sensitivity

Trainees must be patient and considerate of fellow employees as well as children and their parents. It is essential that daycare employees have the ability to work in a stressful environment. It is beneficial that trainees have communication skills since they have to interact with parents regarding each child's daily progression. Trainees should also have the ability to address behavioral issues and resolve them. Furthermore, day care trainees must ensure the safety of children. It is possible that they may be held responsible for any injuries to children in their care. The trainees may also be expected to work late as a result of parents picking their kids up late. Some may experience stress since some employers require that trainees manage several age groups of children that may include infants and young children.

Description: For the first exercise, trainers will create a stressful environment for trainees, while one of the trainers will observe other's behaviors behind one way mirror. The trainees will face a mixture of children's requirements and noises while we will observe their responses or mood changes. Based on the information we gather, we will split the trainees into two groups. The group with more stressful and unstable reactions will attend a communication skills lecture with emphasis on addressing behavioral issues and resolving them. The second group of trainees, who passed the stressful test, will watch their peers behind one way mirror, taking notes and discussing possible questions with trainers. Since they showed the ability to handle the situation, they will not need to be further educated on this topic.

The second exercise will deal with a couple possible questions that children could ask the trainees and the best way to respond to them. The trainees will learn simple phrases to ensure their answer is presented very clearly and understandable to children by using "their language". According to David Crystal's book (Listen to your Child: A Parent's Guide to Children's Language), children do not use language like adults, because children are not adults. Acquiring language is a gradual, lengthy process, and one that involves a lot of apparent 'errors'. Trainees will learn to see below that these 'errors' are in fact not errors at all, but a necessary part of the process of language acquisition. That is, the children shouldn't be corrected, because they will disappear in time (Listen to your Child: A Parent's Guide to Children's Language).

Lunch

Trainees will have selection from three different kinds of plates; chicken, beef; or vegetarian with the choice of two sides; mash potatoes, coleslaw, French fries, garden salad, steamed veggie of the day, macaroni and cheese or rice. There will also be assorted fruits, cookies, and other goodies for dessert.

Module 5: Child Education

We will teach our trainees what kind of materials and books to use to ensure proper education for children. These resources have already been used in the past and worked very well. Furthermore, our trainees and future day care employees/managers will learn how to play various fun, educational and interactive games and activities for children. Daycares generally offer the opportunity for children to grow and increase their knowledge. It is important that daycare employees know how to provide learning opportunities to children in a fun and efficient way.

Description: The trainers will give a lecture discussing the best methods in implementing educational activities with children at daycare. They will provide examples of popular games and other resources that have been known to work in the past. These exercises will be aimed at enhancing the children's mathematical skills in addition to reading and writing skills. The trainees will discuss these learning materials amongst the group and share any ideas they may have that would include any educational activities they have used in the past. This will be a good way for the trainees to decide which particular activities they like best and would potentially implement at the daycare they will be working.

Module 6: Scenarios: dealing with children and their parents

For our trainees and future child care managers working with parents and sharing information is a great way to set up a partnership. Interaction between managers/teachers and parents can help with the child's development and wellbeing. The way this interaction happens has a major impact on how parents relate to managers and their child care organization. A good initial message to the parent is that teachers know their child as an individual and are genuinely interested in them.

Description: Firstly, the trainees will be advised to tell parents about what their child care does and why. Trainees should talk about their own approach and what they hope to do for the child. It is always a good idea to begin by asking the parent some basic questions, for example:

What are they hoping to get from the day care program?

What are the child's interests, strengths, likes and dislikes?

How would they like to be kept informed about their child and day-to-day happenings at program?

What kind of information might they like to support them as a parent?

In what ways do they think they might like to be involved?

Secondly, trainees will study the procedures of keeping in best possible contact with parents. Our trainers will teach the trainees how to set out child care policies. Before child care begins, the trainees should inform parents when and how it is best to reach them. The trainees will be also taught how to invite parents to join them in day care meetings. During the day care itself, the trainees will find it important to send home 'good news' messages about all students' behavior and progress. They should call parents to tell them something positive their child has done, perhaps choose one parent per day and make contact either by phone or letter. After this, parents will be more receptive if you need to call with a concern. At the end, trainees should be able to formally recognize any help of parents (through newsletters and notes home). Our potential managers will be thought that the more you can tell parents about news from your child care, the better your partnership will be.

There are many benefits of parent involvement for children, managers/teachers or parents. Children perform better at child care; they settle better into the program or they feel valued and important when their parents take an interest in their lives. On the other hand, managers or teachers experience a higher level of job satisfaction in an environment that encourages listening, respect and appreciation. Manager's stress levels are reduced and they can develop important social skills when they communicate with parents. This can also be applied to parents as their positive partnerships with managers can relieve their stress. Lastly, parents who are familiar with a day care program feel more comfortable about raising concerns and negotiating solutions with managers. ("Raising children network")

3.2.3 Day 3: Health and Safety Training

During the last day trainees will learn how to react during an emergency, whether it is health related or environmental disaster. The trainees will first be given a set of directions and guidance before they are each shown individually how to deal with all the scenarios. Using what they learned in the workshop, the trainees will be able to apply their new knowledge to their jobs. By the end they will be CPR certified, they will learn how to perform the Heimlich maneuver on children, and have a great knowledge on allergies and injuries. This day will be taught by a 2 guest, a Red Cross trainer and a health care provider representative. The trainers will be there as well to help with the class.

Module 7: CPR

In 2000, 160 children ages 14 years or younger died from an obstruction of the respiratory tract due to inhaled or ingested foreign bodies. Of these, 41% were caused by food items and 59% by nonfood objects (Nonfatal, 2002). Using CPR can help save lives and is a very necessary skill to have if you are working in the child care industry. This module will be from 8:30am to 12:30pm with a 30 minute break at 10:30am. This is a very interactive part of the program and one of the most important things the trainees will take with them in the workforce.

Description: One of the most important things a parent is concerned about when leaving their child's care in the hands of another, is their safety so knowing CPR is a must. During this module a Red Cross representative from a local office will be teaching all the trainees CPR in an effort to have everyone CPR certified. Even if a trainee is CPR certified it's important to make sure they know how to perform it on toddlers and young adults. "Although CPR for children is similar to CPR for adults, the compression to ventilation ratio is 30:2" (Learn). We chose to go with the Red Cross organization for the training because it meets OSHA guidelines. In addition, there should be a Red Cross office in almost all major cities so it's convenient (American). This module will take up half of the day and will consist of hands on practice. By the end of the class all trainees will be certified and will be able to save children and adults lives. The participants will be presented with their certification of completion at the Congratulations party.

Module 8: Emergency & heath

Module 8 deals with basic first aid for common injuries like bleeding, burns, allergic reactions, choking, and others. This module will also cover child safety in an environmental emergency like hurricanes or a fire. We will also have a guest speaker from a local child health care provider to discuss children's health issues.

Description: The module will begin with a short 20 minute film about what to do in case of an environmental emergency. It will explain the different types of positions you should take in each situation and explain that as an employee you should know all emergency exits and routes. After the film the trainers will show the many ways to help a child that has been injured. This will be done on a dummy and each group will get a chance to try. Next the trainers will teach the trainees how to perform the Heimlich maneuver (Appendix A) on a child; which is a crucial move to know. According to the NYS Department of Health "at least one child dies from choking on food every five days in the US and more than 10,000 children are taken to a hospital emergency room each year for food- choking injuries". By learning this move we can ensure that all the children the trainees will look after will be safe.

Congratulations party

At the end of the training program we will throw a party for the trainees to congratulate them for coming this far and to thank them for choosing our training program. The festivities will start once module 8: Emergency & Health ends and will consist of some alcoholic and non-alcoholic drinks, appetizers, and some background music. We want our newly educated and certified trainees to feel a sense of achievement and accomplishment once they finish the training. When they enter into the party, the trainees will receive an evaluation sheet (Appendix A) to fill out and to be turned in at the end of the party on their way out. The evaluation sheet is important because there is always room to improve and we want to know how we did in order to better ourselves the next time. The sheet will have a few questions on the trainees experience and any suggestions they may have for us to improve the workshop. It will be short and sweet because we understand that most people don't like filling out evaluations. The trainees input will not be taken lightly and as a group we will strive to make any necessary changes in order to provide the most effective and enjoyable workshop possible. At the conclusion of the party the trainers will then be asked to say a few words about the last 3 days and the party will end with a huge thank you to all of our guest speakers and to the trainees.

4.0 Conclusions and Recommendations

4.1 Conclusions

We plan to capture our target market by providing a practical price of $1,435.00 per trainee. This price is either to be paid by the company that is sending their employees to be trained or it can be paid on an individual basis. There will be 20 trainees per workshop, with a total of 100 after 5 workshops. With an average cost of $14,330 per workshop and a total developmental cost of $42,010 our estimated breakeven point is after just 3 workshops (see 6.2 Financial Analysis Appendix A). The developmental cost includes the teams developing the curriculum for each workshop as well as the marketing team and any other necessary publicity. We will be designing a website that includes information about the workshop in addition to serving as the primary way to register for the workshop. The cost of developing the workshops includes flights to and from the cities we will be conducting the workshop in, room and board, cost of conference rooms, food for trainees, and the salary of our associates. Other miscellaneous items such as trip insurance, any necessary equipment, and training materials will also be accounted for. We believe companies as well as individuals should chose to attend our workshop because it is a fun and rewarding experience. The workshop provides one with practical information as well as hands on teaching. Most importantly it provides individuals with a solid foundation of learning and relevant experiences to those who are interested in the daycare industry as a profession.

4.2 Recommendations

In an effort to maximize profit while providing the greatest value to our clients, workshops should take place in an environment that will minimize expenses. In general we will try to travel to smaller metropolitan areas to save money, but at the same time serve as a place where people can easily travel to and from. Our workshop will start out being conducted mainly statewide in addition to other states on the east coast. After we have generated a significant profit, we would then consider taking our workshop nationwide. Most workshops will be taking place at community colleges in the area we conduct the workshop in. Here we will have access to their facilities and conference rooms. For all the meals we will provide custom catering that is chosen depending on the location we are at. The catering will be the same for all three days of the workshop. We are providing this workshop in hopes that companies or institutions will contact us in order to train their employees. This will cut down on cost for them and save them time on training their employees. In addition, we will be providing certification for CPR which has been accounted for in the price we charge per individual. As previously mentioned individuals who are taking this workshop on their own may pay for the workshop themselves, while in other instances an institution may cover the cost of the workshop for their employees. This workshop is ultimately aimed to train daycare workers in order to become the best possible employees. We hope that with the knowledge they gain in our workshop one day these workers can transition into a managerial role or perhaps even open up their own daycare.

5.0 References

5.1 Websites:

"American Red Cross." American Red Cross | Disaster Relief, CPR Certification, Donate Blood.

N.p., n.d. Web. 2 Dec. 2012. <http://www.redcross.org/lp/cpr-aed-firstaid?gclid=COiSxYqh_bMCFQiqnQodiWAAfw>.

Beatty, Jeffrey F., Susan S. Samuelson, and Dean A. Bredeson. Business law and the legal

environment. 6th ed., standard ed. Mason: South-Western Cengage Learning, 2013. Print.

"Child Care Center Director: Job Description, Duties and Outlook." . Education Portal.

Web. 13 Nov 2012. <http://education-portal.com/articles/Child_Care_Center_Director_Job_Description_Duties_and_Outlook.html>.

"Choking Prevention for Children." New York State Department of Health. N.p., n.d. Web. 3

Dec. 2012. <http://www.health.ny.gov/prevention/injury_

" Child Care Workers." CareerDepot.org. N.p.. Web. 20 Nov 2012.

<http://www.careerdepot.org/descriptions/job_child_care.htm>.

"Day Care Liability for Injuries to Children." Personal Injury Law - Lawyers, Attorneys & Free

Legal Information. N.p., n.d. Web. 2 Dec. 2012. <http://injury-law.freeadvice.com/injury-law/injury-law/day-care-injury-liability.htm>.

"Day Care in the US: Market Research Report." . IBIS World, n.d. Web. 15 Nov 2012.

<http://www.ibisworld.com/industry/default.aspx?indid=1618>.

Drury, Christina. "Why Is Accounting Important for Business? | eHow.com."eHow | How to

Videos, Articles & More - Discover the expert in you. | eHow.com. N.p., n.d. Web. 29 Nov. 2012. <http://www.ehow.com/facts_5003375_why-accounting-important-business.html>.

"Facilities Rental Information." Portland Community College Facilities. Portland Community

College, n.d. Web. 27 Nov 2012. <http://www.pcc.edu/about/policy/privacy.html>.

Judge, Timothy , and Stephen Robbins. Organizational Behavior . New Jersey: Pearson, 2011.

Print.

" Learn CPR - Perform CPR on small children." UW Departments Web Server. N.p., n.d. Web. 2

Dec. 2012. <http://depts.washington.edu/learncpr/chil

"Little People's Workshops Daycare Centers." Little People's Workshops Daycare Centers. N.p.,

n.d. Web. 14 Nov. 2012. <http://www.littlepeoplesworkshop.ca/>.

"Nonfatal Choking-Related Episodes Among Children - United States, 2001."Morbidity and

Mortality Weekly Report15.42 (2002): 945. CDC. Web. 1 Dec. 2012.

Rabinowitz, Phil. "Conducting a Workshop." The Community Toolbox. University of Kansas.

Web. 18 Nov 2012. <http://ctb.ku.edu/en/tablecontents/sub_section_main_1113.asp&xgt;.

Macdonald, H. "Designing Your Workshop." On the Cutting Edge. NAGT Professional

Development Program, 05 2012. Web. 27 Nov 2012.

<http://serc.carleton.edu/NAGTWorkshops/leadership/designing.html>.

"The Purpose of Somerset Day Care." Somerset Pre-School & Day Care. N.p., n.d. Web. 10

Nov. 2012. <http://somerset-preschool.com/purpose.html>.

"Daycare Mission Statements." MissionStatements.com. N.p.. Web. 10 Nov 2012.

<http://www.missionstatements.com/daycare_mission_statements.html>.

Rust, April. "Designing the Workshop." Project WET. Minnesota Department of Natural

Resources, n.d. Web. 27 Nov 2012. <http://files.dnr.state.mn.us/education_safety/education/facilitators/designing_workshop.

pdf>.

5.2 Blog

Winter, Beckie. "The Benefits of using a guest speaker." Barefoot Graphics, 27 2011. Web. Web.

2 Dec. 2012. <http://bearfoot-graphics.co.uk/2011/01/27/the-benefits-of-using-a-guest-speaker/>.

5.3 Books

DeNisi, Angelo, and Ricky Griffin. Human Resource Management. 1st ed. Mason,OH: South-

Western Cengage Learning, 2008. pg. 32-33. Print.

Keown, Arthur, John Martin, and William Petty. Foundations of Finance. 7th ed. Boston,MA:

Prentice Hall, 2011. 48. Print.

5.4 Other Sources

Appendix A

6.1 Workshop Schedule

Day 1

Day 2

Day 3

8:00am

Check in

Breakfast

Breakfast

8:30am

Breakfast

Review

9:00am

Introduction

CPR

9:30am

Team Building &

Child Psychology

10:00am

Discussion

10:30am

Break

Break

Break

11:00am

Budgeting

11:30am

&

Sensitivity

CPR

12:00pm

Financing

12:30pm

Lunch

Lunch

Lunch

1:00pm

1:30pm

Continuation of

Emergency

2:00pm

Budgeting &

Child Education

&

2:30pm

Financing

Health

3:00pm

Break

Break

Break

3:30pm

Scenarios

Continuation of

4:00pm

Legal issues

Dealing with children

Emergency & Health

4:30pm

and parents

Congratulations

5:00pm

Review and Closing

Review and Closing

Party

6.2 Financial Analysis

*all numbers are estimates based on various prices listed on the internet. The numbers serve as a basic guide for what this workshop may cost. It is structured so that one will have a good idea of what to expect to pay as well as what kind of profit may be generated when actually creating this workshop.

6.3 Teaching Materials Appendix Ahttp://img.docstoccdn.com/thumb/orig/43163006.png

http://www.docstoc.com/docs/43163006/3-Food-Safety-Posters-(Page-2)

http://2.bp.blogspot.com/-xikBow5sA_4/TjAoec_KufI/AAAAAAAABPY/XAchOTc80ws/s1600/heimlichjpg1.png

http://kisbyto.blogspot.com/2011/07/choking.html

Icebreaker Worksheet

Group Name:

Group Leader:

Name

Email

Phone Number

Interesting Fact

Why did you enter in to child care/ daycare work?

What's your favorite thing about working with children?

What are you looking forward to learning during this training?

Evaluation Worksheet

How satisfied are you with this training program? (1 very unsatisfied, 10 very satisfied)

1

2

3

4

5

6

7

8

9

10

What could we do to improve your experience?

What did you enjoy about the training?

What did you think of the guest speakers?

How did the trainers do over all? (1 very bad, 10 extremely well)

1

2

3

4

5

6

7

8

9

10

Appendix B

7.1 Work Break down Structure in graphic Form

7.2 Workshop Schedule

Gantt Chart

7.3 Task Assignments

Work Breakdown

Task Assignment

Task Specifications

Tentative Due Date

1 Project Planning and Organizing

1.1 Team Organization

1.1.1 Select Name

All team members

Select the best possible name for the team.

Sep. 6, 2012

1.1.2 Select Project Coordinator

All team members

Choose one Project Coordinator who will make sure all deadlines are met.

Sep. 7, 2012

1.1.3 Assign Team Roles

Sam Dailey

Assign team roles and role expectations.

Sep. 7, 2012

1.2 Work Breakdown Structure

Marcel Lomnicky

Draft a Work Breakdown Structure (WBS) in MS Excel based on Task Assignment Word document.

Oct. 8, 2012

1.2.1 Initial Draft

Marcel Lomnicky

Initial draft of WBS and presentation to the team.

Sep. 22, 2012

1.2.2 Team Revision

All team members

Revise the WBS and make all necessary corrections.

Oct. 7, 2012

1.2.3 Final WBS

Marcel Lomnicky

Check for spelling, grammar and content errors and email a final copy to the team.

Oct. 8, 2012

1.3 Task Assignment

Marcel Lomnicky

Use MS Word to create a Task Assignment document.

Sep. 17, 2012

1.3.1 Determine Assignments

Marcel Lomnicky,*

All team members

Negotiate all tasks with the team and make sure note taker writes it down.

Sep. 14, 2012

1.3.2 Specify Responsibilities

Chaya Iyengar

Specify responsibilities for all team members.

Sep. 16, 2012

1.3.3 Update

Marcel Lomnicky

Update Task Assignment through the entire Project one.

1.4 Gantt Chart

Sam Dailey

Use the WBS and Task Assignment document to create a Gantt Chart in MS Project for Project one.

Sep. 23, 2012

1.4.1 Revision of Gantt Chart

Marcel Lomnicky,*

All team members

Revise and update a Gantt Chart

Oct. 8, 2012

1.5 Team Policies, Criteria and Procedures

Marcel Lomnicky,*

All team members

1.5.1 Performance Policies

Ayat Hassan

Report on the principles of evaluation system for our team.

Sep. 19, 2012

1.5.2 Procedures

Peijia Zhuang

Clear the evaluation and feedback procedures for Diversity team.

Sep. 19, 2012

1.5.3 Team Level Criteria

Chaya Iyengar,*

Peijia Zhuang

Focus on what are the most important criteria for team performance and present them to the team.

Sep. 19, 2012

1.5.4 Team Members Criteria

Peijia Zhuang ,*

Chaya Iyengar

Lay out criteria the team will use to evaluate the performance of its individual members.

Sep. 19, 2012

1.5.5 Table of Contents

Chaya Iyengar,*

Ayat Hassan

Create table of contents for our Project that would guide a reader from beginning.

Oct. 7, 2012

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