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Counselling is the process using to helping people to solve their problems and recognize their feelings. It's a face to face confidential session between counsellor and the client. Counselling helps encouraging a change in performance. it is about helping and supporting a person to find an understanding and answers when he's working for an organization. Counselling is a friendly, helpful and positive advance to personal development. There is two approaches
Direct Counselling-Counsellor Give all the directions and answers to solve their problems
Eg: Health visitors are qualified nurses with specialist training who work in the community. They help people with a mental illness to continue to live in their home. Health visitors can:
help you stay healthy by talking to you about diet and exercise
be someone to talk to
offer practical advice about food, hygiene and day-to-day living
2. Indirect Counselling- Counselee is capable to identify his or her problems and
Encourage the other party to discuss their problems.
Eg:Couple councelling -address their problems arising adault relationship between them and encourage them to disscuss and resolve.
Offering advice and helping staff development
Provides an important foundation of direction in business activities
Process of helping people to recognize their feeling about problems
Helping people to overcome their problems and develop their performance
Assist people to identify what cause of their long time problems
More meaning based
Main goal or idea is helps people to understand themselves clear and better
Counselling supports the individual with their affecting fear and needs in a safe and trusting relationship.
Wider focus and better power
helping to figure an individual's thinking and values in a positive way
Looking on career and personal development
This is an relationship between two persons
Challenges, support understanding and professional development.
Mentor is more qualified ,knowledgeable and more experienced than mentee
Help new employees get used to to the working environment.
Mentoring helps to change the culture in an organization
Mentee can improve his/her knowledge
One Person is helping other person to develop his career in job more effectively and progress. The person who called mentor is more experienced and knowledgeable than mentee.
Eg: In any organization Seniors giving training for juniors until they manage themselves.
A driving instructor instructing to new learner to become a good driver.
Evaluating Counselling and Mentoring.
When we evaluating mentoring one person helping another person to develop his skills and thoughts in that process the person who having helps he will be manage to sort-out the problems on his own ideas and implement it and also he will be able to develop his skills without taking any help from anybody and perform in the real environment
b. (b) Identify personal and professional skills required to meet your organisations
And your own goals and explore methods to improve them.
Managing people skill
Stress management skills
Relationship at work
Use Microsoft PowerPoint to give clear professional knowledge to colleagues
Personal skills are the skills having to resolve the problems in life as well deal with the challenges successfully in a positive manner. The main identified personal skills are as follows
Many mangers find themselves increasing their day to day work like a mountain, usually spend much time to finish but they unable to finish on time because they not manage to control the time which they spending within their working hours. That's why time management is very important as a personal skill. The key point on time management is effective and efficient use of one's time to enable necessary tasks to be completed within their timeframes in a structured and prioritised manner
Stress management skills
Human's reaction stress is seen more they on work than the other situation. In modern situation anyone feeling threatened or under pressure will show the same symptoms. Those are increased blood pressure, increased heart beat and alertness
To reduce the stress best method is time managing, doing exercises, learn express myself, self-rewarding and relaxing.
Problem solving skill
Any organisation or any king of job ever be free from problems if we able to do that
it's an good example for personal skill.the steps for problem solving
Reduce the problem in to manageable pieces and deal one at a time.
Without wasting time for scaling the problem try to resolve it
Without checking back and past think what to do ahead
Talk to trusted college for certain plans and identify their reaction
Learning is something we do for ourselves.everytime we can learn and it helps to improve our knowledge day by day as well as it's an good skill to improve personal and organizational goals.
Professional skills are important for every individual, whether employed or not. It is vital for every business and professional organization to increase the knowledge and skills of their employees. They should try to increase the quality of performance, to ensure an improvement on the personal and professional skills.
IT knowledge is an professional skill to improve organization goal as well as personal goal. Also its an benefit to make all the work needs to be done easier and faster.
E.g.: when doing a presentation easy and professional to use Microsoft power point and make the slides and present it.
2. Multitasking skill
Multitasking mean ability to do more than one work at same time. It's an good skill to speed up work and save the time and reduce the stress in work. It helps to increase organization productivity.
Leadership skill is a good example for professional skill. It helps to lead everybody and show them correct way and the methods and it helps to improve organization goals.
(C).What is Time Management
Time managing is art of arranging, organizing scheduling and budgeting one's time for the purpose of generating more effective work and productivity. Time management is more important for everybody.
Many mangers find themselves increasing their day to day work like a mountain, usually spend much time to finish but they unable to finish on time because they not manage to control the time which they spending within their working hours. That's why time management is very important as a personal skill. The key point on time management is effective and efficient use of one's time to enable necessary tasks to be completed within their timeframes in a structured and prioritised manner.
Achieve goals on time
Time management helps to increase the productivity in a organization. It save staff turnover and increase the output.
Time management helps to reduce stress level for eg.if manager having more work to finish within a time frame and if he mange the time properly he can reduce his stress level.it helps to enjoy the work and increase the organization productivity as well.
Time management helps to achieve goals on time ,any manager can manage his time for finish his workforce within the time frame he will achieve his personal goals on time .Eg getting rewarding for his work like salary increments and promotions.
(D).Value of Professional Development
Professional development is one of the foundations of our working lives. It's a process which keeps us interested in our work, gives us the drive to progress our careers, keeps industry competitive and in the end makes us employable throughout our lives.
Value of CPD
Develop practical tactics to unlock and exceed the individual potential
Widen personal networks and opportunities
Be able to determine preferred method of learning and development ahead maximum benefit in the future by making smarter professional development choices.
Opportunity to step up and change the role in the organization.
Continuingly update the knowledge and skills
More opportunities for the organization to widen their business
Expand the business and increase the productivity
Give staff the capability to expand or change their role
Give staff the skills to work with new technology
Organizations are up to date and competitive
Minimise the risk of professional errors
Make the workforce and business processes more efficient
Eg: In Tesco Pharmacy- because of the combination of their modern dispensaries and highly trained support staff, will have more time to spend with customers giving one-to-one advice on medicines and lifestyle.
They be an essential part of the store team and when anybody join with Tesco as a Pharmacy Manager, then he will also work closely with the management team and will take charge of training others, coaching and developing staff and be given ample opportunity to work on their own Continuing Professional Development (CPD).
Tesco is a large retailer but they ensure their pharmacists are given the environment to be professional. It's these high standards their customers have come to expect and Tesco having confident that whatever thier ambitions and requirements, and have the opportunities and support to help them make the most of managers career.
Carry out a personal skills audit which identifies preferred learning styles and that
Focuses on the skills required for effective management and leadership. Your
Answer must explain stages of personal skills audit as well as preferred learning
Explain and evaluate the methods to monitor the effectiveness of your own learning
What is Skills audit?
A skill audit provides a appropriate way of meeting information about the available abilities of people for a specified task
A personal skills audit
Personal skill audit is supporting to identify strengths, weakness, opportunities and treats which will address to identify certain gaps and the way fulfil those gaps by taking necessary actions.
Learning styles-Learning styles are the different methods or ways of learning.
There are three types of learning styles
These types of learners learn through seeing. They needs to watch body language and the facial appearance to understand.
These types of learners learn through listening.
These types of learners learn through moving, doing touching.
Dr Peter Honey and Alan Mumford (1986) developed a learning styles questionnaire, based on Kolb to measure how people learn, to identify their learning strengths, to encourage individuals to develop their learning potential and report on how they can improve their learning style. They clarified the four main learning styles as:
There are four different learning styles
New experiences and challenges which to learn
Competitive teamwork and problem solving
Encourage to watch or think
Think before acting and adjust before commencing
Have time to review their learning
Help to exchange views with other people
Can reach a decision without pressure and tight deadlines
Learn from theory, model or concept
Think problems in a logical step by step
Learn from real life problems
Shown techniques for doing things with understandable practical advantages
According to Honey Mumford Learning styles strong effective learning styles are theorist and pragmatist. By practising activities develops their abilities in this learning style, Pragmatist develops the skills by practising like activist. Theorist is identified as low. So by practising the activities theorist can increase their learning ability, Reflector is identified as very low. So reflectors should adjust more activities to improve their learning.
How can monitor Effectiveness of my own learning style
According to honey and Mumford method I am an Activist learner
I would like to learn from new experiences and the challenges which I can face also when I am working as a team (team work) I am learning new things personally.
Methods to monitor the performance of Activist style
I can monitor my MBA performance on Activist style by
Learning from new experience studying different modules and facing challenges in group works.
Personal skills audit is an important step when you are planning a career change.
Scale 1-something you are very weak
Scale5-something you are very good
Leading a team
Using above chart I can measure my strength and weaknesses in my skills also can use a personal SWOT analysis for measure it.
Personal SWOT analysis
good at working in a team
good at communication with people
good writing skills
Ability to taking risk
Not much presentation experience
don't like doing presentations
Not finish day to day studies
Complete MBA within 1 year
Working experience in food retail industry
changing rules in college
difficult to find Job in suitable field
-Strengths and weaknesses are usually things internal to me-personal skills
-Opportunities and threats are usually external factors might impact to personal life
PERSONAL DEVELOPMENT PLAN
What is personal development plan?
It's a personal plan or specific measurement to recognise the need to improve in particular areas in our personal life
Where I am now?
At present following post graduate diploma in business studies at Edexcel through London school of management and science which is leading to Master of Business administration programme in Glyndwr University.
At present I am working as a Duty manager at Co-operative group.Co-op is a one of the largest retail company in UK as well as biggest farmers .
I have completed Diploma information technology at NIBM Sri Lanka.
I have completed Advance professional diploma in business studies (Level 5) at south bank college
I have completed diploma in computer studies at south bank college
I hope to doing specialize in HR management after my MBA
Be a store manager in Co-op as soon as finish my MBA
By 2014 be a HR manager any bank in UK .
Current objectives and goals
My current objective is to complete my MBA programme which is going to be finish by august 2011. Meanwhile continue my current job as a duty manager value to my carrier.
Working as a leader with any number of team and achieve goals. Having much knowledge about IT which is supported to my carrier. Solving the problems in good manner
I am a multitasking person who can do so many jobs at a time. And also I am having good time management skill in my life it helps to reduce my stress level when I am working and increase the productivity personally and to my organization as well.
I would like to listen people and take their ideas and improve my knowledge.
My personal SMART analysis plan
This will helps me to reach my goals on time.
Specific - all my goals are well defined. To complete my MBA I do my studies regularly.
To my carrier development for managerial level, I improve my leadership skills by doing specific training and on my work place as well.
Measurable- I spend nearly 5 hours per week for my studies and working 20 hours per week
Every week I am checking what I have did for my job and maintain a dairy how much I spend per week for my expenses.
Attainable - I spent too much time to watch movies per week but I cut down for 2 hours per week
Relevant - I am relaxing more time after finish my work
Academic - I am try to finish my Studies within the timeframe which was given by the college and achieve my goals
Time bound - Needs to be control time management and certain time period for each goal.
Strategy for personal developing a plan
PESTLE analysis focussing on institutional role gives me better understand about my management work.
My personal swot analysis
Learn professional skills
Government rules and regulations
When I need to design a personal development plan first I need to set objective for following questions
1.What do I need to learn?
2.What should I do to achieve this?
3.What resources or support will I need ?
4.What will my success criteria be?
5.What will be my target dates for completion
What do I need to learn?
I need to complete my MBA and need to learn how to do presentations properly
What should I do to achieve this?
Giving my full strength for studies and complete the course works on time and complete my MBA on time.
What resources or support will I need?
Training for writing skills, improve communication skills as well as more books for read as resources.
What will my success criteria be?
Time management and team work
What will be my target dates for completion?
I hope to finish my studies (MBA) by 2012 and be a store manager as soon as possible
In the end by 2015 be a HR manager.
MY PERSONAL DEVELOPMENT PLAN
What I am I
Trying to achieve
Standing in the
Threat is worrying me
Can I go to help
When am I
Ask for help
Get promoted from current Job
Need to complete my studies
Speak to my
Anybody who willing to help
Discuss my progress with my manager every month
Build up my education qualifications
As much as I can
Discuss my progress with my lectures
Be a HR manager
Anybody who can advise me
My former manager