Issue Of Cross Cultural Communication Education Essay

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A cross cultural manager will face many communication issues while addressing his team. While working as a supervisor in UK I have faced many styles of communications mostly which I realized later on after attending this module that they were Direct and indirect communication styles. Overall I think my communication skills and my ability to work on my own initiative are my biggest strengths. Through my experience at work and university I have learnt to use more direct and exacting communicating styles rather then any other indirect way of communication. [1]

Through out my journey with this module I have faced few cross cultural communication problems which I wasn't really familiar with earlier i.e. The way my Chinese collogues communicated with me in the lecture room. The communication method was indirect and incomplete and I have found that it was because of the sudden change in their culture and lack of culture knowledge. By carefully using the clear communication methods with my team at my work place now I am being trained as a trainee assistant manager. [2]. The use of proper words in cross cultural environment is very important i.e. while working at my job my assistant manger (Brazilian) said "OI" which means "hello" in English but I was under expression that he disrespected me until he told me the meaning and this was the cross cultural difference my assistant manager didn't understand. [3] In some culture the use humor while communicating in meeting could mean disrespecting to some one too.

The advantage which I had by studying in cross cultural environment was understanding the phrases which were being used to communicate in different cultures like the word standing in queue or in line means the same but different cultures use different sentences. [4] So to become an international manager I need to understand the culture first before I start communicating. Also I have learnt in my cross cultural communications that by giving the exact body posture when addressing someone could motivate the team member very easily and help them to work more efficiently but in UK verbal communication is used more then the non verbal communications.[5]

Thoughts

The Non verbal communication is really famous in many cultures i.e. in my culture (Saudi Arabia) when a manager greets anyone they do hand shake and kiss to the both sides of the face and while communicating more of body expirations but if I do the same thing in UK I will be easily disqualified from the job. So the very first thought that I have had after completing this module that to become an cross cultural manager I need to understand the countries culture first before I start to communicate with other people. [4]

I think often intermediaries who are familiar with both cultures can be helpful in cross-cultural communication situations. They can translate both the substance and the manner of what is said. For instance, they can tone down strong statements that would be considered appropriate in one culture but not in another, before they are given to people from a culture that does not talk together in such a strong way.

I have observed in some cultures the speed of talking is relatively fast which results in misunderstanding thus by Trying to slow down your delivery and articulate each word more clearly would help to achieve the success. Avoid contractions such as "gonna" and "wanna."[6] I think study of language is a considerable aid to cross-cultural understanding because embedded in a peoples language is their cultural logic and their rules of social interaction [4][7] also Face to face meetings is preferable than through telephonic conversations as the understanding in a face to face meeting has a greater impact than that of a telephonic conversation.[5]

Feelings

As I was having a hard time expressing my ideas to my work group collogues I was kind of considered a quiet one in lecture room and in the group which lead to confident loss but struggling with it was the best answer for me.

Differences can feel like a threat at first. No one likes to feel like a stranger, and I was unable to communicate or to decipher aspects of behavior that don't fit with my own habitual experiences which made me feel alone. 

Our own cultural identities are not apparent to us until we begin to interact with others from different backgrounds and try to communicate with them

Reflection

On reflection I feel that the understanding/working with cross cultural peoples and making decisions as a international manager was successful, in terms of it being well planned and in terms of realization of my concept. Putting my work into context, I do feel that I have gained the knowledge of becoming a successful manager. This is mainly due to my constantly keeping in mind that I want all the knowledge of cross cultural values which I could use in my professional carrier. I feel this module also successfully helps a student how to understand the cultural differences as well as the cultural values following the decision making process in cross cultural environment.

The issue of multicultural team work

Experience :

Multicultural team work requires a lot of high performance along with a bit of pro activeness which is usually performed when there are new projects to be escalated or Corporations discussing partnership and alliances. I understood certain matters such as decision making, co-operation, authority and power while multi culturing a team work. Multicultural team perform better than Mono cultural ones in identifying problems and generating alternatives I think it is because they have wider range of perspectives, more and better ideas and less groupthink [8] I have been working with cross cultural teams for more than 2 years and but by my experience multicultural teams perform only better when there is a assigned task other wise the mono cultural teams perform better because they do more group thinking and more efficient, effective and more productive There are certain tasks which were innovative through which I improved my abilities and skills towards the task given like how to motivate a team member to work more. Some tasks come with a routine in the team but that makes me perfect with the task and helps me to not consume time. In my cross cultural team I believed there were certain stages in this which included commencement of the team, work related information, problem description, interpretation and analysis.

But from all from above I think the communication skill in my team were most important which everyone should have so as to not create misunderstandings for an effective way in producing the task. There was a mutual respect between all the team members which I appreciate and by working in team it helped me changing my attitude towards the task and people.[9] There were certain places when there was conflict between the team members but what I learnt was that, by effective communication we could resolve it without time constraint. [11] I have learnt many things from this experience of multicultural team work such as, building relationships among fellow members, to co-ordinate, corporate, providing innovative ideas which helped us complete the task soon and in an effective manner.[12]

Thoughts

The very first thought that I have after completing this module is that to become a multicultural manager, I need to first understand the various tasks, strategies and polices which take place and to improve my communication skills which will help me in increasing my role and responsibility towards the task given[12]

To my notice, I realized that in such team task, the speed of communicating with each other is very fast which leads to misunderstandings thus by trying to slow down your delivery and articulate every word more specifically which helps in avoiding slang language such as "wanna" instead of "want to" and other issues like that. This had a great impact on the performance of every individual which I think should be in a lesser use as soon as possible.[13]

Feelings

I personally feel that, the most effective way of communication under multicultural team work is by combining both formal and informal way of approach towards communication with each other as multicultural team work is an extensive program of instruction.[13] Another sense of feeling which comes to my thought is that, there should be honesty, integrity, and behavior based on the commonly norms and values of every individual. A High quality voice is the key essential to every team task which I think is lacking a bit in me and will make sure to improve it as I feel , my voice will have a greater impact while the task rather than having a low toned voice which is hardly heard.[13] Another most important thing which I felt should be there while doing any kind of tasks is that, it should be done with a positive sense of feeling which includes a lot of fun and enjoyable experience which helps us in doing the task well.[13]

Reflection

The most important thing which has reflected me throughout the module is that, good communication skills, high toned voice to lay down my ideas and innovations, developing a sense of togetherness among the fellow members, co-operation, taking initiative in knowing matters which are relevant to the topic, clear definition of my roles and responsibilities, making the team work simple and logical, to be pro-active in my participation, to understand the policies and strategies, most importantly to give an effective result of the team work which helps me know my performance towards the task assigned.

Theory in practice and conclusions

For many people an informal approach may be all that is needed for them to quickly adjust to another culture. Perhaps one of the most effective ways to bring about cross-cultural understanding and intercultural interaction skills is to combine both language and cultural training in an intensive program of instruction.

The problems that I might face in the future could be, understanding the culture of the different countries. But perhaps I might face team building problems in UK.

The key to effective cross-cultural communication is knowledge. Effective communication is often the key to making progress in a conflict. So I need the Cultural fluency means understanding what culture is, how it works, and the ways culture and communication are intertwined with conflicts.

As a cross culture manager in UK I might face the team addressing problems but this can easily be overcome by practicing the language which is the great way to improve my communication skills as a cross cultural manager, also the use of right words in right time is very important in cross cultural business. By completing this module it has helped me to make the decision like a manager and helped me to understand the different cultures to become a successful cross cultural manager.

The use of direct communication and in a succinct style is appreciated in most of the cultures

Conclusions

It is clear that every cross cultural manager will have to face the communication problems. Developing more self confidence and courage is important and the use of right word at right time is very important in cross culture communication which most managers' figure out easily but to improve this knowledge of the culture is very important. Also using the non verbal ways of communicating does not help always i.e. touching etc.

The virtual way of communication is also very popular but lacks the user's feelings.

Building a better multicultural team is very hard to do. the making of better relationship with the team members is important Multicultural teams might perform better when they have been assigned a specific task but the mono cultural teams are more productive and efficient also they don't face language problems so training multicultural team by mono cultural teams should help them to achieve better results.

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