IBFHC is a training facility for the community

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IBF Healthcare College (IBFHC) is a training facility dedicated to training in the community and aged care industry, with a strong focus on gaining skills and knowledge through real life work experience. IBFHC is at the forefront of contemporary learning, having gained over thirty five (35) years of experience in the Aged Care and Community Services field.

At IBFHC we strive to be one of the leading colleges in Healthcare and are ambitious for the growth of South Australia, working with employers and partners to help create a city which is vibrant, modern and successful. Most importantly, we want to raise your ambitions and help you realise success in your future career.

Within this prospectus, you will find a range of courses offered by IBFHC and hope the information will help you to make up your mind regarding your choice of study. Many of our courses are designed to provide pathways to employment; others can provide a route to further or higher levels of study which allow you to use the College as a stepping stone.

Whatever you choose, the staff at the College will ensure you are well supported and the time that you spend with us is worthwhile and highly enjoyable. Our trainers will challenge you to do your best so the skills you acquire and certificates you achieve gain the future recognition which you deserve.

We want to ensure our students don't simply attend College but are fully engaged in their learning and cultural experience, an experience which we continuously enhance and improve ourselves as students and professionals. IBFHC is committed to your learning and providing equal opportunities.

We welcome the diversity of our international students and aim to be supportive of the needs of all as individuals. Whether you are beginning your learning journey or returning to study, we want you to achieve your ambitions and fulfil your learning goals. I sincerely hope you will join us and allow IBFHC to play a key role in your future success.

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College Manager


Learning is a lifelong experience and whatever your age or background IBFHC can offer you many opportunities. Adult returners can join any programme, but some are designed to particularly suit your needs, including family friendly hours, and fast-track opportunities.

A considerable number of our students have been away from education for some time. Like them, you may want to train to return to employment, you may be employed and want promotion or a change of career, or you may want to prepare for higher levels of study. It's likely you may want to combine study with a range of existing home and/or work commitments.



It probably seems like no time since you were deciding which higher grade subjects to take. Now you're leaving school it's time to get real about what you want for your future and how you're going to achieve it. At IBFHC we can help you to prepare for the job of your choice or for a higher (degree) level study. You will be given the skills, the practical experience and the support you need to succeed.


We believe in equal opportunity and endeavour to treat all applicants fairly and without prejudice. We operate by a Code of Conduct and Student Agreement that outlines the standards of service students can expect to receive at IBFHC.


Adelaide is the capital of South Australia and has a population of 1.1 million people. Adelaide's Mediterranean climate guarantees plenty of interest from people seeking to build a new life in Australia. Combine Adelaide's superb climate with the lowest house prices of any Australian major state capital and you discover a proposition that is increasingly attractive to migrants seeking to improve their lifestyles.

Adelaide is Australia's most affordable big city. Prices are relatively low for living essentials such as food, drink and clothing. At the same time, Adelaide is ranked 30 amongst the world's most liveable cities.

South Australia has a relaxed and lively culture, particularly in the cosmopolitan capital city of Adelaide which is well known for its annual and biennial sporting and cultural events. Despite its million plus inhabitants, Adelaide can feel more like a large town - there is a great deal of open space and parkland. The city is well laid out in planned, rectangular blocks with lots of straight roads and green spaces.


Studying overseas is a unique and exciting opportunity and each year thousands of students from around the world decide that Australia is the ideal study destination. Australia is a friendly, safe place to live and is world-renowned for offering quality education, a thriving multicultural society and relatively low costs of living.

IBFHC is located west of the city and is very close to Adelaide's retail and business centre with easy access to all forms of public transport. To find the location of IBFHC, go to www.whereis.com.au and look us up.

For informative local information and about living in Adelaide, follow these links:




Study Adelaide is an excellent source of information for students that wish to study in South Australia. Follow this link to their website. http://www.studyadelaide.com/


Affordable near city accommodation attracts students from around the world to study here. To find out more about living and studying in Adelaide we recommend that you go to the Adelaide City Council website at www.adelaidecitycouncil.com. The South Australia Biz website also has information about finding a place to live while you study in Adelaide.

There are a number of options for accommodation available. These may include:

International Residences

This accommodation type aims to help students adjust to independent living by providing a safe, managed living environment.http://www.empowernewsmag.com/userfiles/college.jpg

Rented Accommodation

There are a variety of rental accommodation options available in Adelaide. Sometimes it is more economical to share with one or more other students.

Approximate guide to rental costs per week (2009)

(Weekly rental and will vary according to number of rooms, furnishings, location and quality)

Room in share house $80 - $150

One-three furnished bedroom flat/unit/apartment $280 - $450

One-three bedroom unfurnished apartment $200 - $300

Three-four bedroom unfurnished house $250 - $400

IBFHC can assist students with finding accommodation in Adelaide. Fees for this service are outlined in the Student Application Form or

upon request from the College Manager.251829.jpg

Useful websites for finding accommodation include:




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IBF Healthcare College is incorporated with IBF Residential and Community Services and forms part of Domus Operosa (our northern facility) and Tranmere (Head Office) which is accessed for delivery to our business/advanced programs. Domus Operosa is a modern, spacious facility creating an ideal learning environment and Head Office has a ground floor boardroom suitable for small group training in a centrally located facility.

Training rooms are well resourced with:

- Digital TV, DVD and video projection - Data projection

- CD players - Chairs and tables

- Lecterns - White boards

- Reverse cycle air-conditioning - Kitchen Facilities

The main Training Room can comfortably seat 15-20 people in cabaret seating or 40 people in rows. It incorporates a panoramic view of the lake and outside area. There is a small kitchen facility located in the training room for breaks and meals. There is an accessible larger recreational room that can be utilised to easily accommodate 80 people. Our grounds are spacious with plenty of shaded outdoor seating for rest and relaxation during breaks. All rooms and facilities are accessible for people using manual or electric powered wheel-chairs. Domus Operosa offers, staff kitchen facilities, refrigerators, snack vending machines, indoor rest/relaxation spaces and ample parking on-site.

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Whether you are considering a cautious first step towards returning to study or want to update your skills and knowledge, IBFHC offers the following courses to local participants.

Certificate III in Aged Care - CHC30208

CRICOS Code: 068250J

This qualification addresses work primarily in residential facilities under regular supervision within clearly defined service plans.

These workers:

Carry out activities to maintain personal care and/or other activities of living for people in an aged care setting

Carry out activities related to an individualised plan

Report directly to a supervisor and are not responsible for other workers.

Approximate Duration* This course is delivered over twenty six (26) weeks over 2 terms of study. Classes run full time at 3-days per week from 9.15am to 4.30pm. Each term is made up of approximately 10 weeks.


Certificate IV in Aged Care - CHC40108

CRICOS Code: 068251G

This qualification addresses work primarily in residential facilities within defined organisation guidelines and service plans.

These workers:

Carry out activities related to maintaining an individual's well being through personal care and/or other activities of living

May provide services to individuals with complex needs, and/or work with groups of older people.

Work may include training and support to promote independence and community participation, which may be provided as part of activities and programs in a variety of settings including residential and centre-based programs

Report to service managers

May be required to supervise and/or coordinate a limited number of other workers.

Approximate Duration* This course is delivered over twenty six (26) weeks over 2 terms of study. Classes run full time at 3-days per week from 9.15am to 4.30pm. Each term is made up of approximately 10 weeks.

Certificate III in Community Service Work - CHC30108

CRICOS Code: 068252G

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

Have direct contact with clients

Identify presenting needs

Refer to appropriate services and support.

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

Approximate Duration* This course is delivered over twenty six (26) weeks over 2 terms of study. Classes run full time at 3-days per week from 9.15am to 4.30pm. Each term is made up of approximately 10 weeks.

*Approximate duration indicates typical study periods. Course duration can be affected dependant on specific student enrolment, course credit and RPL Assessment.


Students must be able to read, write, speak and understand spoken English. You will need to understand English and Mathematics and be able to interact verbally with your trainers and with other students.

All our courses are delivered in English. All students are required to undertake an English language assessment before beginning their training. If further training is required, we can arrange this at the student's own expense and becomes additional to course fees at IBFHC. If a student wishes to improve their English language skills there are many courses available.

As there is a wide variety of available courses that can be undertaken appropriate and specific to your individual requirements, IBFHC will aid you to find a suitable English assistance course. IBFHC will aim to provide to you all additional course costs that may be associated prior to your enrolment.

Prices for external courses can range from approximately $450 for short courses to $6400.00 for longer 6 month part-time courses. IBF Healthcare College have identified two training providers that offer language assistance course, but there are many more than can be accessed.

Eynesbury College TAFE Adelaide City Campus

(CRICOS Provider Code: 00561M) 120 Currie Street

15-19 Franklin St Adelaide South Australia 5000

Adelaide SA 5000 Phone: 08 8207 8200

Phone: +61 8 8216 9129 Email: [email protected]



IBF provides the highest standard of Vocational education and training in the qualifications that we offer. IBF...

Conduct business with honesty, integrity and diligence in all aspects of our activities.

Comply with all Commonwealth, state & territory legislation & regulations.

Advertise and market our training and assessment services openly, honestly & accurately

Provide accurate, relevant & current information about our activities

Clearly outline all fees & charges on enquiry.

Clearly outline our fees refund policy at the time of application and prior to enrolment.

Enrol Learners into our courses on the basis of access and equity.

Recognise qualifications and statements of Attainment issued by all other RTO's

Provide details of RPL processes at the time of application and prior to enrolment.

Provide appropriate facilities, equipment and resources in a safe & healthy environment.

Do not accept any form of discrimination towards any group or individual

Employ only appropriately qualified and experienced staff, including trainers and assessors.

Conduct fair, flexible, valid and reliable competency based assessment.

Provide a transparent assessment appeals procedure and ample opportunities for re-assessment.

Provide appropriate support to learners or referral to external agencies for additional learning support where appropriate.

Encourage feedback and evaluation from our stakeholders to support our continuous improvement efforts.

Maintain accurate, appropriate training & financial records.

Provide timely and accurate information to government agencies & funding bodies.

Analyse and review all training delivery and assessment procedures to ensure continued best practice.

Ensure appropriate corrective actions are documented and implemented in a timely manner.

Recognise the cultural diversity of all learners and ensure equal treatment of all Learners.

Encourage full participation and endeavour to assist all Learners to achieve course outcomes and provide equal access to learning resources.

Endeavour to provide flexible delivery to meet individual Learners needs.


Formal qualifications are not required for entry to all college programmes. The more advanced the programme, the higher the entry qualifications are likely to be. In general, applicants should be at least 18 on application. Mature applicants who do not have formal qualifications can be considered for entry on the basis of relevant employment or practical experience.

On enrolment, an Enrolment Agreement is entered into between the Student and IBFHC. This Agreement is a contract that states clearly the rights and obligations of each party in respect to courses of study, costs, and payment arrangements including refund conditions, Recognition of Prior Learning (RPL) policies and other matters as deemed appropriate according to circumstances.


You must be able to read and write documents and understand maths concepts to a level required to complete Year 10 (early in your program your skills will be checked - if you cannot read and write documents and complete maths work to the level needed, you will be required to undertake alternate courses to help you build the skills needed to successfully complete the program).

Be able to demonstrate maturity to cope with the professional requirements of the program.

Provide a valid and current Police Certificate.

Provide a written and signed reference or signed school report from your previous education institution. It will be to the discretion of IBFHC to accept your enrolment based on your enrolment information. In the event you cannot provide sufficient evidence your acceptance may not be guaranteed.

Provide the last two years of study reports/transcripts/results (if applicable).

Agree to all IBFHC policies and procedures as outlined in the Student Policy Handbook.

Attend a preliminary acceptance interview with IBFHC (if requested).

Provide original certificates and/or documents for validation and copy.

Meet a general IELTS score of 5.5

* If English is your second language your enrolment will depend on meeting the IBHC Language & Literacy requirements prior to acceptance of your enrolment. You will need to understand English and Mathematics and be able to interact verbally with your trainers and with other students. All our courses are offered and delivered in English.



IBFHC will issue eCoE for the chosen course. Student will apply for VISA.

Complete & sign the Acceptance Form and return to IBFHC including your non-refundable deposit.



Complete and return the Application Form & any requested enrolment information to IBFHC.

If successful, IBFHC will issue a Letter of Offer including an Acceptance Form.


Contact IBFHC to arrange for pre-enrolment information to be sent.



Once VISA is issued, IBFHC will issue an Enrolment Agreement for you sign and return as final confirmation of enrolment.


Pay first/full instalment thirty (30) days prior to commencement of your course.


You will be issued a statement of payments received, a copy of enrolment documents and a course timetable to begin your training with IBFHC.


Your paid Enrolment Fee/Deposit will confirm your position with IBFHC. The balance of course fees will be due as in line with the agreed schedule of fees outlined in your Enrolment Agreement.

Your Enrolment Fee covers the costs of all administration processing fees, administration materials and induction materials.

NOTE: All fees quoted in this document are in Australian Dollars (AUD) and only valid for all courses in 2009. Fees may be subject to change due to governmental charges, taxes and levies increases and as directed from the Minister of Treasury and Cabinet of the State /Federal Governments.

If a student is unable to complete each qualification in the prescribed time-frame, extra fees will occur.


All course fees paid in advance are safeguarded. IBFHC is a member of the Australian Council for Private Education and Training (ACPET) for both National and International students.



All requests for refund must be made in writing. Refunds will be processed within fourteen (14) days of receipt of request and relevant documentary evidence.

All refunds are paid by cheque in Australian Dollars.

The enrolment fee is not refundable, unless 5a or b, [see below] is applicable.

IBFHC will not accept the enrolment fee if a place is not available for the intake applied for and will consult with the student to defer commencement date.

Full refund of paid tuition fees and resource fees will be made if:

IBFHC fails to deliver the course for which the student is enrolled.

the student advises in writing to:

IBF Healthcare College

Attention: CEO

186 Glynburn Road

Tranmere, SA, 5073 more than 30 (thirty) days prior to the commencement of the course of intention not to commence.

Partial refund may be given if a student withdraws from the course after the course commences, due to compassionate and extenuating circumstances. This is determined by IBFHC. All requests for refund must be in writing and will be determined by the Academic Committee.

No refund will be made if a student gives notice of less than 30 (thirty) days of their intention not to commence the course. Nothing removes the right of the student to take further action under relevant Australian consumer protection law and to pursue such legal remedies the student may have under such laws.

IBFHC has the right to expect full payment of fees in return for the teaching of each course. IBFHC will carry out its role with strict observance to the Code of Practice for all students.



If you have dependent children accompanying you of school age, you will be required to pay full fees when enrolling them into either government or non-government schools. For further information, please visit the Department for Education, Science & Training website www.dest.gov.au


For details regarding provisions of the Migration Act & Regulations governing overseas student entry and stay in Australia please follow the link: Migration Act 1958


Australia has a reputation as a safe, progressive and dynamic place to study, and we maintain this reputation by providing quality education and consumer protection specifically developed for overseas students. 

The Education Services for Overseas Students (ESOS) Act 2000 and associated legislation is the legal framework governing the responsibility of education institutions towards overseas students.


The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (the National Code) provides nationally consistent standards for the conduct of registered providers and the registration of their courses. The standards set out specifications and procedures to ensure that registered providers of education and training courses can clearly understand and comply with their obligations under the National Code.

The National Code also identifies the roles and responsibilities of the Australian Government and state and territory governments in discharging their regulatory functions.


For information about student visa requirements in Australia, contact your local Australian Embassy or Consulate or visit the Department of Immigration & Citizenship (DIAC) website at www.immi.gov.au.

IBFHC will notify students that their student visa conditions may be affected where the student changes their re-enrolment condition s (i.e.: due to suspension, withdrawal, deferment).


Registered providers are restricted from enrolling transferring students prior to the student completing six months of his or her principal course of study (or for the duration of the course if the course is less than six months), except for the circumstances outlined below. Registered providers, from whom the student is seeking to transfer, are responsible for assessing the student's request to transfer within this restricted period. This policy satisfies the requirements of Standard 7 of the National Code 2007

IBFHC assesses requests from students for a transfer between registered providers prior to the student completing six months of his or her principal course of study in accordance with their documented procedures. International students seeking to transfer to IBFHC courses within six months of their principal course of study and International students enrolled in IBFHC courses seeking to transfer.

IBFHC will not knowingly enrol a student wanting to transfer from another provider prior to the student having completed six months of their principal course of study unless:

The registration of the provider or the course in which the student is enrolled is cancelled.

The provider has issued the student with a letter of release.

The original registered provider has had a sanction imposed on its registration by the Australian Government or state or territory government that prevents the student from continuing his or her principal course.

No release letter is required in the circumstances outlined above or when international students have completed six months of their principal course of study.

International student seeking to transfer to IBFHC:

International students seeking to transfer to IBFHC courses prior to completion of the first six months of their principal course, will only be issued with a CoE if:

The student provides a letter of release from the existing provider or, if a government sponsor provides written approval for the change.

International student seeking to transfer from IBFHC to another provider:

International students seeking to transfer from IBFHC to another registered provider prior to completion of the first six months of their principal course must seek approval to transfer and obtain a Release Letter.

A Release Letter will only be issued if:

The course in which the international student is enrolled in is found to be academically unsuitable for the student or

Compassionate and compelling circumstances exist.

Prior to a Release Letter being issued, international students must present a valid letter of offer of enrolment from the receiving provider

IBFHC will refuse to issue a Release Letter if the transfer request is found to be detrimental to the student and the conditions for approving the Release Letter have not been met. International students seeking to transfer will be informed in writing within 10 working days of the result of their application.

The Release Letter, if granted, will be issued at no cost to the student. If a request to transfer is refused by IBFHC, the student will be advised in writing of the reasons for the refusal and he/she will be informed of their right to appeal the decision.

Requests for letters of release, the assessment of the application and the decision will be maintained on the student's file. Where a letter of release is granted, IBFHC will inform DIAC via PRISMS to determine if a new student VISA is required.


If you have a student visa and you would like to work in Australia, you must get a work permit from DIAC. You may only work up to 20 hours per week (outside your contact hours). If you decide to work, you are to ensure your studies are not affected.


As an overseas student, you are required to maintain Private Health Cover on arrival in Australia for the duration of your study visa. If you have existing Health Cover you will be required to present your membership card to IBF. Single Health Cover is included in the course fees, if you require Family Health Cover you will need to inform IBF and you will need to pay for the extra costs. IBFHC uses the services of AHM to provide student health cover.



We have access to the latest teaching and review tools. These include fully illustrated step-by-step textbooks, DVDs, and video training aids as well as face-to-face teaching and workshops. Upon initial enrolment, IBFHC will identify public libraries and sources of information that will be beneficial to their specific program of study. As IBFHC values the experience gained by real life work experience, you will be expected to have access to a relevant workplace to apply the skills and knowledge required.


IBFHC will outline the responsibilities we expect students to accept both for their own learning and towards their fellow students and college staff. We welcome applications from students with disabilities or learning difficulties and will make every reasonable effort to meet their needs.

SUPPORT SERVICES (Student Welfare & Guidance)

IBFHC will establish a supportive environment by promoting understanding amongst staff of the special educational, social and cultural needs of students.

IBFHC will also provide adequate protection for the health, safety and welfare of students and without limiting the ordinary meaning of such expression will include adequate and appropriate support services for full fee paying students in matters of reception, academic progress, personal counselling and orientation.

Throughout orientation, all students will be given the opportunity to ask questions about anything with which they may need help. On the occasion that a student has a specific requirement, IBFHC will attempt to ensure those needs are met.

The details of a 24-hour contact person who will be able to assist you will be provided to you on your commencement to the course. These services are provided by IBFHC with no additional charge

If additional support of information is required in implementing, handling or managing these needs, professional consultation can be made with the following organisations:


The Office of the Training Advocate:

Education Building

Ground Floor - West Wing

31 Flinders St, Adelaide SA 5000

Phone: 1800 006 488

Legal Services:

Legal Services Commission

Legal Help Line 1300 366 424

Monday to Friday, 9am to 4.30pm

General enquiries: phone +61 8 8463 3555

Mediation Service:

Community Mediation helps people in difficult situations to find positive solutions. IBFHC is affiliated with Community Mediation Services to provide assistance in dispute resolution. Phone: +61 8 8350 0376.


During orientation in the first week at IBFHC, details about how the College works are clearly explained so all students understand them.

Course orientation will include:

A clear explanation of the College's working policies and procedures

Information about teacher's/student's responsibilities

Explanation of academic progress, including access to remedial assistance when required

Explanation about assessment and procedures at IBFHC

Information about student support and flexible study options

Explanation and discussion about complaints, dispute resolution and incident reporting.


For each twelve months of study there are approximately twelve weeks of holiday scheduled. If there is to be further time out from the course you will need to request this time in writing and submit it to the College Manager or Administrative Coordinator for possible approval.


For Occupational Health and Safety (OH&S) reasons enclosed footwear must be worn at all times in line with industry expectations and requirements. Students are required to wear uniform colours. IBFHC distributes for 'minimal charge' branded shirts/polo tops in blue or white.


On your first day, each student will receive materials required for the course. This material contains all the equipment and textbooks needed. Relevant course books and resources will be made available to you when you reach the relevant part of your study. Induction materials will be given to you on your first day of class attendance.


The Training and Skills Commission's Code of Practice will be made available with this pre-enrolment information. The Code of Practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services to students by the IBFHC.


IBFHC will keep a record of each student's academic performance for each part of the course for which the student is enrolled. Academic performance is centred on successful completion of each Assessment completed at the end of each term or Unit of Competency. IBFHC states a 60% and above pass mark at the end of each term must be achieved to reach successful academic performance and to remain in the course.


The course is competency based and students are assessed regularly, often at the end of the term and/or the study of specific Units of Competency. Candidates for assessment have the right to expect they will be assessed in a fair, honest, knowledgeable, credible and supportive manner. An appeals mechanism is in place for students dissatisfied with assessment results. Qualified trainers provide help and guidance, while remedial assistance can be arranged if needed.

Methods of assessment include:

Demonstration - Showing your skills Case

Study/Projects/Assignments - complete a particular project/case study on a particular topic.

Presentations - present your work to your trainer or class group.

Questioning - answer questions to provide the Assessor with evidence of your knowledge.

Theory/Written Assessment - provide written answers to assessment questions.

Where the student disagrees with a mark they have the right to appeal and have the paper assessed by another lecturer.


IBFHC will keep adequate records of academic performance, attendance and assessment results for each requirement of the course. Student's financial records showing all payments and charges will also be maintained by IBFHC.


The content and structure of courses, the teaching methods used, including the means of assessing, the supporting materials and equipment available to students as part of a course will conform to best practice in comparable course and IBFHC standards. The curriculum is based upon Industry approved competency standards and will be updated and developed as an ongoing process.


Deferral of Studies

To defer or suspend enrolment means to temporarily put studies on hold (adjourn, delay, postpone).

A student may request a temporary deferment or suspension to their enrolment on the grounds of compassionate or compelling circumstances.

IBFHC programs have defined timelines and it is intended each program will be undertaken continuously to completion. Unforeseen circumstances may necessitate temporary interruption to a student's study. To accommodate any such occurrence, a student may apply to the College Manager for deferment of the commencement of study or suspension of study from a program of 3 to 6 months.

IBFHC may request (at its discretion) a registered medical practitioners certificate be provided stating fitness to resume studies for medical absences prior to accepting students to recommence classes.

Suspension/Cancellation Initiated by College

A student may have their enrolment suspended or cancelled as a result of unsatisfactory academic progress, unsatisfactory attendance, academic misconduct or misbehaviour by the student.

The student will be informed of IBFHCs' intention to suspend or cancel the enrolment, and notify the student he or she has twenty (20) working days to access the provider's internal complaints and appeals process before IBF reports through PRISMS of the suspension. Refer to "Complaints and Appeals Process" for details.

If a student accesses the internal complaints and appeals process, the suspension or cancellation will not take effect until the internal process is completed, unless extenuating circumstances relating to the welfare of the student apply.

Deferment / Suspension Initiated by Student

Students should apply for deferral of commencement of study or suspension of study on the appropriate Form that is obtained and lodged with IBFHC. Supporting documentation must accompany the application; (e.g. medical certificates from a registered practitioner) The College Manager will consider the application taking into account student's Academic Progress.

IBFHC shall notify the student in writing of the College Manager's decision made in relation to an application for deferral or suspension and shall update the student's record accordingly. If IBFHC initiates the suspension or cancellation of a student's enrolment, the student will be notified of its intention in writing. The student will have twenty (20) working days to access the internal complaints and appeals process before IBFHC reports through PRISMS. Please refer to IBFHC's "Complaints and Appeals Process".

If the student accesses the internal Appeals Process, reporting will not take effect until the process is completed, unless extenuating circumstances relating to the welfare of the student apply. Students must inform IBFHC in writing of their intention to discontinue their studies. Students are required to notify the College Manager of their decision using the appropriate form "Course Exit Form".


Any student who wishes to discontinue their studies is free to do so, but there is no obligation on the part of IBFHC to reinstate any student who has withdrawn. A student who has withdrawn may reapply at a later date. Any such re-application will be considered through the normal application processes.

Inactive Withdrawal

Any student who chooses not to return after the expected date of return or the event date (as originally advised), IBFHC will, within fourteen (14) days after the event date, report the student for cessation of studies


IBFHC has a procedure for students to raise concerns over matters relating to; teachers and training delivery, assessments, student amenities, harassment, discrimination of any sort and any other issues that may arise.

Students will be provided with a copy of IBFHC incident/complaints policy and procedure document. This will be read through during orientation so all students clearly understand the procedures.

Disputes, complaints and incident reports will be handled confidentially and professionally in order to reach a satisfactory resolution.

Every effort will be made by IBFHC to resolve student's complaints/incidents internally. To this end, the College Manager is identified to students as the reference person for such matters at the time of enrolment.

All incidents/complaints should be put in writing and lodged with the College Manager, or as a last resort, if problem is unresolved, contact the Training Advocate on 1800 006 488 (free call).

Where internal mediation cannot resolve an incident, dispute or complaint, the student will be provided with details of external authorities.

IBFHC will fully document all matters relating to a dispute, incident or complaint and a written report will be provided to the student on the result.


Recognition of Prior Learning (RPL)

RPL (Fastrack) is a process, which can allow you to gain a particular qualification (or part of a qualification) by demonstrating you have already attained the skills and knowledge by means of previous training, relevant work experiences, and/or relevant 'life' experiences.

You can apply RPL for:

Selected units of competency (subjects) from a qualification. If successful, you will be awarded recognition for those particular units. Or;

All units from the qualification. If successful, you will be awarded the complete Qualification.

Skills and knowledge that have been developed through self-tuition, work experience or life experience can be recognised through an RPL process. RPL recognises this prior knowledge and experience and measures it against the course in which you are enrolled.

A student possessing some of the skills and/or knowledge taught in the course may not need to complete the entire program. IBFHC will take previous experience and study into consideration whether it was achieved in Australia or overseas. You will be given the opportunity to discuss any recognition you may be eligible for, during your induction process.

RPL fee structure

If you are applying for RPL, IBFHC has an application charge of $150 for an interview. All post processing is charged at 50% of the full unit price.

RPL must be applied for prior to course commencement.

Credit Transfer (CT)

CT involves assessing a previously completed course or subject to see if it provides 'equivalent' learning or competency outcomes within the course you wish to enrol. CT is used when seeking credit for a course or subject already completed.

National recognition (NR)

National Recognition (NR) is the recognition of AQF qualifications and Statements of Attainment issued by all other Registered Training Organisations. This enables National Recognition of the qualifications and Statements of Attainment issued to any person.


If you would like to discuss which study choice is best for you, contact the College Manager or Administration Manager.

If you would like more information on a particular programme, contact us to request detailed course information our friendly staff can provide information on careers and progression opportunities. They can also offer advice on fees/financial support, facilities for students with disabilities, learning difficulties and many other aspects of student life.

IBF Healthcare College works for the healthcare industry and is committed to your educational experience. We encourage you to take the next step towards your future learning. phone.jpg

General Enquiries


Tel: +61 8 8131 2000

Fax: +61 8 8131 2020

Email: [email protected]


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