Counselling and its place in an Organisation

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Counselling is a process that uses to support people by understanding and resolving the problems occurred. In an Organization it helps to increase the chance in performance while it becomes an advantage to personal development of the individuals.

When consider about counselling we can illustrate that there are two main approaches which use to resolve the matters. In some cases the counsellor resolves the problem by giving all the necessary guidelines which know as direct counselling. But in indirect counselling the answers can be generated from the counselee by the guidance of the counsellor. However the final outcomes of both approaches are solve the personal problem and improve the attitude and behaviour of the individual.

"Mentoring is to support and encourage people to manage their own learning in order that they may maximise their potential, develop their skills, improve their performance and become the person they want to be." (1) It clear that in an organisation, mentoring is necessary to understand the role of the individual from the higher hierarchy. In the process of mentoring the senior always passes the responsibilities and experience to the junior to develop their skills and improve the performance.

The main difference between counselling and mentoring is that the counselling is mainly focus to develop the personal skills and the attitudes of the character while mentoring develop the professional skills.

Eg: Counselling desire to expand the personal ability by using the emotional approach but in mentoring it expands the productivity of the character by identifying the capabilities of the person.

In addition, the counselling always focus on the personal matter and the process always carry in a private session between the counsellor and the counselee but the mentoring can be done either a private or as a focus group because mentoring is use to achieve a better goals in an organisation. As the team participation can be an advantage for the process of mentoring.

Mentoring is mainly focus on a goal that needs to accomplish by the organisation to increase the productivity but in counselling there is no particular goal and it always depend on the individual's feelings and the moment. It's clear that mentoring is doing to increase the productivity of the organization therefore each organisation has different goal to achieve by its staff to accomplish this target therefore, mentoring should always conduct to achieve these targets. But in counselling it basically tries to understand the feelings of the individual to improve the personal skills and the attitudes. Therefore, it's clear that counselling cannot have any goals as it depends on each character.

As counselling mainly focus on the feeling or the emotions of the individuals therefore, resources can be limited and the methods can be different for each individual but in mentoring there will be number of methods and techniques for a group of people.

Counselling should done by professionally trained personal but mentoring can be done by an experienced superior person because in counselling it always focus the emotional side of the person therefore, it should be handle in away that not damage to the personality. But in mentoring it focus the potential ability of the individual toward to organisation therefore it can be done by an experienced person.

However in both Counselling and Mentoring is focus to gain the optimistic performance of the individual and helps to develop the personal capabilities , attitudes and maturity in both individual and the company.

Organisation's goal

Increase the Productivity

Time Management -

Time Management skills can be achieve by proper training development


Technological skills can be given by introducing the new learning methods and latest knowledge about the technology that in use for particular role.

Human Resource Management(HRM)

HRM Skills can be achive by the proper training about the individual behaviour to understand the abilities of the individual that superior for particular task.

Proper management

Management Skills can be improve by handling the resource in correct manner.

Communications skills can be improve by talking to individual of the company

Motivations skills can be improve by experience of motivating people in correct time and taking the correct decision as needed.

Stress management Skills can be improve by proper training and with the experience.

Problem solving skills can be improve by breaking the problem in to pieces and handle it each at a time.

Individual/own Goals

Gain the knowledge of necessary Technology

IT Skills can be improve by practise and proper training

Current Technological Skills can be gain by up to date with the latest required technology.

Learning skills can be achieve by being happy what ever you do and always do things that you become happy.

Gain Personal Resources

Communication skills can be achieved by practice and proper training. In addition it can be improved by interact with persons. Reading writing listening and speaking skills are under this category.

Punctuality skills can be improved by practise to do things on time.

Good Attitudes can be improve by getting good advice from higher ranked persons.

Leadership Skills can be improve by working as a team and interact with people so often and motivate them when necessary.

Fulfil all necessary needs of the organisation

By achieving all above mentioned skills an individual and achieve this goal.

NB: all the Skills and sub tasks are link together to achieve the main goal of the organisation or the individual.

(C).What is Time Management

Time managing is an art of arranging, organizing, scheduling and budgeting one's time for the purpose of generating more effective work in productivity. Time management is more important for everybody.

In an organisation the time management is more important from top of the hierarchy to the bottom.

Benefits of proper time management

More Productivity

Time management helps to increase the productivity in an organization. It saves staff turnover and increase the output. As an example in a chain of process if there is an delay in one point it'll affect the final product completion time and to the point before to the delay and slow the production speed. Therefore, proper time management help to gain more productivity in a particular time.

Less stress

This will be a good advantage to a better product, because less stress of individual make them to focus on a particular task and it can be easily completed with high accuracy.

Achieve goals on time

This will be automatically happen with proper time management and this helps a company to success in the market.

Easy life style

When all the things going smoothly it's really easy achieve any required task or targets.

When all above benefits come to an individual or an organisation it will an advantage to produce a better product and keep a better standard in the market, but if its unable to manage the time it might be a disaster to a company.

(D).Value of Professional Development

Professional development is one of the foundations of our working lives. It's a process which keeps us interested in our work, gives us the drive to progress our careers, keeps industry competitive and in the end makes us employable throughout our lives.

Values of CPD


Develop practical tactics to unlock and exceed the individual potential

Widen personal networks and opportunities

Be able to determine preferred method of learning and development ahead maximum benefit in the future by making smarter professional development choices.

Opportunity to step up and change the role in the organization.

Continuingly update the knowledge and skills


Extending Skills

More opportunities for the organization to widen their business

Expand the business and increase the productivity

Give staff the capability to expand or change their role

Give staff the skills to work with new technology

Organizations are up to date and competitive

Minimise the risk of professional errors

Make the workforce and business processes more efficient

Eg: In Tesco Pharmacy- because of the combination of their modern dispensaries and highly trained support staff, will have more time to spend with customers giving one-to-one advice on medicines and lifestyle.

They can be an essential part of the store team and when anybody joins with Tesco as a Pharmacy Manager, and then he will also work closely with the management team and will take charge of training others, coaching and developing staff and be given sample opportunity to work on their own Continuing Professional Development (CPD).

Tesco is a large retailer and they ensure their pharmacists are given the environment to be professional. It's these high standards their customers have come to expect and Tesco having confident that whatever their ambitions and requirements, and have the opportunities and support to help them make the most of managers career.

As Tesco Train there Staff with new medicines everyday's it'll be a great advantage to customers them self and to Tesco as an organisation.


Task 2

What is Skills audit?

A skill audit provides a appropriate way of meeting information about the available abilities of people for a specified task

A personal skills audit

Personal skill audit is supporting to identify strengths, weakness, opportunities and treats which will address to identify certain gaps and the way fulfil those gaps by taking necessary actions.

Learning styles-Learning styles are the different methods or ways of learning.

There are three types of learning styles

Visual Learners

Auditory Learners

Kinesthetic Learners

Visual Learners

These types of learners learn through seeing. They needs to watch body language and the facial appearance to understand.

Auditory Learners

These types of learners learn through listening.

Kinaesthetic Learners

These types of learners learn through moving, doing touching.

Dr Peter Honey and Alan Mumford (1986) developed a learning styles questionnaire, based on Kolb to measure how people learn, to identify their learning strengths, to encourage individuals to develop their learning potential and report on how they can improve their learning style. They clarified the four main learning styles as:

There are four different learning styles














Learn from

New experiences and challenges which to learn

Competitive teamwork and problem solving


Learn from

Encourage to watch or think

Think before acting and adjust before commencing

Have time to review their learning

Help to exchange views with other people

Without danger

Can reach a decision without pressure and tight deadlines


Learn from theory, model or concept

Think problems in a logical step by step


Learn from real life problems

Shown techniques for doing things with understandable practical advantages

According to Honey Mumford Learning styles strong effective learning styles are theorist and pragmatist. By practising activities develops their abilities in this learning style, Pragmatist develops the skills by practising like activist. Theorist is identified as low. So by practising the activities theorist can increase their learning ability, Reflector is identified as very low. So reflectors should adjust more activities to improve their learning.

How can monitor Effectiveness of my own learning style

According to honey and Mumford method I am an Activist learner

I would like to learn from new experiences and the challenges which I can face also when I am working as a team (team work) I am learning new things personally.

Methods to monitor the performance of Activist style

I can monitor my MBA performance on Activist style by

Learning from new experience studying different modules and facing challenges in group works.

Self assessments

Personal skills audit is an important step when you are planning a career change.

Scale 1-something you are very weak

Scale5-something you are very good







Being creative


Leading a team


Applying theory


Solving problems




Using above chart I can measure my strength and weaknesses in my skills also can use a personal SWOT analysis for measure it.

Personal SWOT analysis


good at working in a team

solving problems

good at communication with people

good writing skills

Ability to taking risk


Not much presentation experience

don't like doing presentations

Not finish day to day studies


Complete MBA within 1 year

Working experience in food retail industry


changing rules in college

difficult to find Job in suitable field

-Strengths and weaknesses are usually things internal to me-personal skills

-Opportunities and threats are usually external factors might impact to personal life

Task 3


What is personal development plan?

It's a personal plan or specific measurement to recognise the need to improve in particular areas in our personal life

Where I am now?

At present following post graduate diploma in business studies at Edexcel through London school of management and science which is leading to Master of Business administration programme in Glyndwr University.

At present I am working as a Duty manager at Co-operative group. Co-op is a one of the largest retail company in UK as well as biggest farmers.

Education background

I have completed Diploma information technology at NIBM Sri Lanka.

I have completed Advance professional diploma in business studies (Level 5) at south bank college

I have completed diploma in computer studies at south bank college

Future Plans

I hope to doing specialize in HR management after my MBA

Be a store manager in Co-op as soon as finish my MBA

By 2014 be a HR manager any bank in UK.

Current objectives and goals

My current objective is to complete my MBA programme which is going to be finish by august 2011. Meanwhile continue my current job as a duty manager value to my carrier.

Personal skills

Working as a leader with any number of team and achieve goals. Having much knowledge about IT which is supported to my carrier. Solving the problems in good manner

I am a multitasking person who can do so many jobs at a time. And also I am having good time management skill in my life it helps to reduce my stress level when I am working and increase the productivity personally and to my organization as well.

I would like to listen people and take their ideas and improve my knowledge.

My personal SMART analysis plan

This will helps me to reach my goals on time.

Specific - all my goals are well defined. To complete my MBA I do my studies regularly.

To my carrier development for managerial level, I improve my leadership skills by doing specific training and on my work place as well.

Measurable- I spend nearly 5 hours per week for my studies and working 20 hours per week

Every week I am checking what I have did for my job and maintain a dairy how much I spend per week for my expenses.

Attainable - I spent too much time to watch movies per week but I cut down for 2 hours per week

Relevant - I am relaxing more time after finish my work

Academic - I am try to finish my Studies within the timeframe which was given by the college and achieve my goals

Time bound - Needs to be control time management and certain time period for each goal.

Strategy for personal developing a plan

PESTLE analysis focussing on institutional role gives me better understand about my management work.

My personal swot analysis


Personal skills



It knowledge


Problem solving


Communication skills


Time management



Learn professional skills


Government rules and regulations

When I need to design a personal development plan first I need to set objective for following questions

1. What do I need to learn?

2. What should I do to achieve this?

3. What resources or support will I need?

4. What will my success criteria be?

5. What will be my target dates for completion?

What do I need to learn?

I need to complete my MBA and need to learn how to do presentations properly

What should I do to achieve this?

Giving my full strength for studies and complete the course works on time and complete my MBA on time.

What resources or support will I need?

Training for writing skills, improve communication skills as well as more books for read as resources.

What will my success criteria be?

Time management and team work

What will be my target dates for completion?

I hope to finish my studies (MBA) by 2012 and be a store manager as soon as possible

In the end by 2015 be a HR manager.


What I am I

Trying to achieve

What internal

Weakness is

Standing in the


What external

Threat is worrying me


Can I go to help

When am I

Ask for help

How will

I review


Get promoted from current Job

Need to complete my studies



Speak to my

Ops manger

Anybody who willing to help

Discuss my progress with my manager every month

Build up my education qualifications

As much as I can

Financial problems



Or college

My wife

Discuss my progress with my lectures

every month

Be a HR manager


Credit crunch


Anybody who can advise me

My former manager

My self