An Employee Customer Or Citizen Education Essay

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Definition: A person such as an employee, customer or citizen who is involved with an organization or society and therefore has responsibilities towards it and an interest in its success. (Cambridge Advanced Learning Dictionary, 2010)

At St Pauls RC Primary school there are many stakeholders including the students, teachers, governors and the government. The case study will look at one of the key stakeholder at St Pauls RC Primary School and elaborate as to why they have a vested interested in this organisation. An overview of the teacher's role as a stakeholder will also be looked at as well as the responsibilities and authority associated with the role.

Who is the stakeholder?

The key stakeholder that I have chosen at St Paul's RC Primary school is the teachers.

Why are they a stakeholder? (i.e. what is their vested interest)

Teachers are a key stakeholder in the school as their interest is to prepare, plan and deliver lessons, and ensure the National Curriculum is delivered in line with the requirements set out by the government guidelines.

From the teacher's point of view, a successful school means a higher number of students and also happier students. The more students that enrol in a school the more likely it is that it will generate a better income for the school that then leads to greater resources. Once a school has more resources the teacher's salary will also reflect this and lead to an overall happier environment. So it is in the best interest of the teacher to make the school a success for their extrinsic need to be fulfilled in the long term.

As well as financial gain though teachers are also motivated more by intrinsic rewards such as being given responsibility, respect and having a sense of accomplishment. According to Hertzberg (1964) intrinsic rewards are more satisfying and motivating than extrinsic rewards. A survey carried out by Pastor (1982) backed the notion that intrinsic rewards are more satisfying for teachers.

The main motivational factors for the teachers at St Pauls are related to the impact their role plays in shaping the children to be future assets to the society we live in. The teachers help nurture the children in the early years of their education.

"The ends of education have to do with such things as providing the society with a culturally literate citizenry, a world-class workforce, people who can think and reason" (Schlechty, 2001).

The above quotation emphasises the importance of the teacher in education. The teachers at St Pauls are very motivated to fulfil their role and are seem satisfied with the role they are doing hence the impact they will have on the organisation will be very positive. Without teachers, our society would not be able to function and compete as it does today.

What is their role within the organisation?

The primary role of the teachers as a stakeholder at St Pauls RC Primary school is to have the expert knowledge to instruct and direct the children. In addition to fulfilling the role of a teacher their role has many different formats such as mentoring, supervising and counselling. The teachers at St Pauls mentor students and other teachers on a regular basis. They are also expected to act as a supervisor on a daily basis such as at lunch times and breaks. They also ensure that they are approachable and available to offer students guidance and counselling if they require. At St Pauls the teachers try and make themselves available in all aspects of the role discussed above, however they try to ensure the main priority remains to instruct and direct the children at all times.

Nachmias (2004) states the role of the teacher is very important in the implementation of educational technologies and changes in classroom practise. So the changes at St Pauls such as interactive whiteboards and communication with parents and students through a web portal could not be implemented without the support of the teachers at the school.

According to Lai & Pratt (2005) they discuss the importance of integrating ICT into the school. It will only be a success if the teacher's mindset believes in technology and the value it brings. If the teacher doubts the value of technology then progress would be severely blighted. So the teacher has a very important decision making role to help progress St Pauls RC Primary School.

Maintaining good teaching practice at St Paul's is seen as the core responsibility of teachers' role and duty. Teachers are expected to have an up to date knowledge of the area that they teach in and to have confidence in their delivery of lessons. They must be able to manage pupil behaviour as this will be the basis that pupils are kept safe at all times.

Do they have any responsibility/authority within/to/over the organisation?

The teachers at St Paul's have many responsibilities; these include ensuring the safety of the students and to make certain that instances of abuse are reported to the appropriate members of staff. They must also deal with misbehavior in accordance with the school discipline guidelines as well as follow procedure for rewards. Teachers are also responsible to work with colleagues to develop the school as an establishment and to liaise with parents and outside agencies when required.

Teachers have a responsibility to make sure the curriculum is taught correctly, and act as a positive role model for students. They use a variety of teaching and learning styles to engage pupils and encourage good behaviour.

As well as having the above responsibilities teachers at St Paul's have the additional responsibility to promote the teaching of the Roman Catholic Church and take part in its initiatives. This is very different to the responsibility of a teacher in a non RC school as the parents will have chosen to send their child to an RC school with the intention that there children are guided in the RC way. The teachers make certain that they set an example at St Paul's by

The teacher, along with the student, plays an interactive role in the education process because one cannot function without the other. According to Short and Greer (2002) the empowerment of teachers will facilitate the empowerment of students. Teacher empowerment takes the form of providing teachers with a significant role in decisions making, control over their work environment and conditions.

The point made by Short and Greer is very true of the St Pauls environment for teachers. Teachers at St Pauls have the authority to make decisions about planning classes and the use of ICT. They hold regular staff meetings to discuss the working environment and conditions for themselves as well as the children.

At St Paul's the teachers also have the responsibility to design and adapt lessons, fitting them to changing needs and abilities of the children. Students with a recognised disability are given a written Individual Program with the modifications that must be implemented for the child by the teacher. The teachers are very much geared towards including special needs students and remain flexible to achieve this.

Teachers are expected to use ICT with increasing regularity and expertise. Technology is a part of the curriculum and teachers must ensure they are up to date with the developments so they can provide the children with the best learning resources. St Paul's have a high quality ICT suite that the teachers utilise.

Expectations of the teachers at St Paul's from other stakeholders:

Children have the responsibility to work appropriately, to behave suitably, and to take full part in the school as an organization. If the children do not adhere to this then the role of the teacher will be hampered.

Parent's responsibilities lie in ensuring their child attends school appropriately dressed and is in good health so that he/she can learn. They must ensure that the children complete their homework. If the children continually fail to do this or break school rules the parents will support the school in taking disciplinary action. Parents also need to participate in the Parent Teacher Association meetings where possible.

The Government also has a responsibility to provide funding and a set of guidelines for education. They also need to monitor and report upon standards nationally via Ofsted.

All the above factors will help the teachers at St Paul's fulfill their responsibility.


Relationships with stakeholders need to work together to ensure the learning organisation's aims and objectives are met. Teachers as an internal stakeholder play a major role in helping St Pauls to be successful. As well as meeting their own needs such as the intrinsic and extrinsic ones, they have a high impact on the way the school is run.

With it being a Roman Catholic school the teachers at St Pauls have more opportunity to have an impact on the success of the school as they share the same objectives as the parents and children to learn in the Roman Catholic way. These teachers have a lasting impact on all their students not just academically but in a family type supportive way.