Trust important in project-construction industry

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Trust has an important role in project and construction management industry. Trust is mainly concentrated for finding critical common factors which can affect the project success or failure. The success of project will depends up on many factors in which trust is most crucial because it enhance the relationship with client and employee, it increase the productivity and helps to maintain long term relationships and it also helps for creating a new business tie with other parties. Trust will play a major role for project and construction management industry. Its mainly depends between two people or two company's standing on their words from starting to until end of any job or contract without any breaking of their words or rules it is called trust.


Trust has become an important role in recent year focused by recent business trends such as fewer management layers, greater flexibility, and more project-based works, project management has grown beyond its roots in the construction, engineering and in other management works now a days it is having an important role for each and every project and construction management and for other managements works trust had an important role. It will play as a key role in the industry between two people or in between two company's by putting trust on each other for the same job until the end of project they will be benefited with help of trust they can look over the week points of their jobs and they can correct them by explaining each other and they can finish of their work easily and finish of their jobs in time with out any failure. The trust is mainly focus on time, costs, materials, machinery, sub-contractors. It will help us a lot by putting trust as a major thing for any work it will help us a lot for development of projects and relationship between company's for the future development.


  1. Contract Agreement:
  2. Contract agreement is an important factor in that it is very important to have initial clarity of goals and general directions and well defined at the starting of the project by the members who had taken project contract for finishing of the work for that the partnering agreement is related with a list of objectives to be achieved by all agreed parties. After beginning the work the contracts term help contracting parties found trust and continues cooperation as their real benefits are protected.

    In general, contract agreement is an agreement between two or more persons, relating to something to be done, whereby both parties are clear to each other, or one is bound to the other. The agreement can be official, unofficial, written, or oral or just plain understanding.

    According to contract agreement time limits for every submission of documents, designing of project with clear and complete drawings and specifications which shows the design, dimensions, sizes, structures locations provide necessary resources and material selections, contract provisions, project goals, delay notification and changed conditions, changed orders, bonuses and penalties, project completion time, payment process, unit prices/allowances, payroll and bonding requirements, etc are all return clearly and which is accepted by all partners.

  3. Communication and Coordination:
  4. A project team normally consists of agents such as clients, designers, constructors and other specialists as well as suppliers. If the team is communicated properly they can reduce waste, improve quality, and innovate to complete the projects. In simple words successful projects need a great communication and tremendous coordination that help in organizing and integrating teams (client and supply team) to become committed to successful delivery. The uncertainty can be minimized if the team members produce the clear and accurate information on which they rely on. If uncertainty is reduced then the outcomes will be more effective. The risk and contingencies can be minimized with better communication and coordination.

    Communication and coordination is very important and has been suggested In a number of statements such as “client communication, consultation and active listening appear critical for impacted parties in projects”. Clarke (1999) argued that communication throughout the project management. Cheng,(2000, 2004)stated that coordination was vital for construction partnering and trust. Cheng et al., (2001) defined open communication and effective coordination for the development of trust. Peter et al., (2004) identified communication and information flow as important factors. Effective communication helps in reducing the time factors, avoids the risk of misunderstandings and which improves positive relationships and encourages in achieving common goals. Open communication and coordination creates an environment where all parties can understand each other and cooperate in respectful manner to get the work done.

  6. Most of the business today has public relations departments for the reputation management. The reputation of the company for honesty and safety will be affected if any incident occurs. Those can also effect the reputation of the company and employee through their conduct. Every employee and agent related with company plays an important role in maintaining the reputation leading to the highest ethical standards. For maintenance of reputation companies often demand employees to act with the highest degree of integrity. Peter et al., (2004) stated financial reputation was critical for developing trust in the partnering. Companies with higher financial standing and reputation seem to have higher trust worthy in the current market. Generally the reputation means the public opinion and trust about the organization. The reputation of the company can be obtained from the talk of the people. The organization must able to provide the best service to the customers at affordable cost. The people mostly look into the policies of the firm, institutions and communities can be obtained from assumptions, views and beliefs about an organization is, and how it runs. The reputation of the company includes value, performance, reliability, quality and experience of communication with other agencies.

  8. The main aspect of management is problem solving which deals with uncertainty, risk or stress situation is a important of developing the trust among mutual partners. Pinto and slevin (1989) “Identified trouble shooting as toward problems transforms partners into more confident companies and partnerships”. Problem solving is the process of selecting an alternative course of action that will solve a problem. The construction management is complex process which includes many activities occurring concurrently. Problem solving aspect plays a vital role for the maintenance, development and success of the project. To obtain high quality of resolving problems construction management follows joint problem solving sessions, parties gather and share views regarding the conflict issues. The great participation among parties develops trust and commitment to pursue mutually agreed solutions.

  10. The interdependence of each and to trust can now be studied in a less overcome with fear manner in a smaller number is considered rather than that described in the literature (Fig.1). The dependencies and dynamics of each and in the development of trust can be explored in more detail using the model.

  11. Conclusion:
  12. The main objective in this paper is to derive most critical factors for developing trust in client contractor's relationships that fit for all phases in the construction industry. The critical trust factors are particularly useful for project managers and partners as they strive to obtain a high degree of successful completions of major industrial projects. The four important factors should be identified and they should not surprising to many project managers. Nevertheless, the factors help the construction management to focus the industry and allow them to consider approaches, consider approaches, methods and activities that improve effectiveness in project management. By paying attention to the critical factors will help the project manager to be in a better position to actively monitor and steer future projects towards a successful conclusions. The suggestions made in the literature particularly those considered important for developing trust in construction. These factors have important implications for project managers in the project management field as more work can now be directed to study the implications of the model proposed.