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One of the top priorities for Scottish Power is to protect their staff, contractors and the general public from harm as a result of their activities and Scottish Power is constantly seeking ways to improve. In 2009, Scottish Power saw the fewest accidents compared to any time in their history. This was achieved both by training and by managing risk to create safe working conditions. Other management techniques are used as well such as behavioural safety, asset management and process safety. This can ensure Scottish Power is providing a safe and reliable service to its customers.
The health and safety policy is approved by the chief executive and complemented by local policies at site level. The performance is measured every year and compared withhealth and safety standards that are designed to meet world-class performance benchmarks. All sites and major departments have health, safety and environment committees which meet regularly to discuss any potential hazards and identify all possible ways to improve safety.
Health & Safety Management
In 2009, Scottish Power managed to certify all health and safety management systems within the company to the OHSAS 18001. OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems. It is a standard that is being used internationally. The standard requires organizations to set up, maintain and continually improve their occupational health and safety management system in order to eliminate or minimize risk to employees and all parties who may be exposed to the risks associated with their activities. Also, Scottish Power is installing a new health and safety management IT system, Cintellate, which manages health and safety,environmental and risk related performance. This will better facilitate sharing of data across the business.
Safety training is given a high priority, especially for staff requiring authorization for technical, safety critical roles. Scottish Power owns two technical training centres offering a wide range of safety training, including NEBOSH (The National Examination Board in Occupational Safety and Health) and IOSH (Institution of Safety and Health) courses. Other types of training are also provided such as leadership, behavioural safety, first aid and refresher courses on risk assessment.
By maintaining an occupational health risk register, which holds details of all employees who may be exposed to work related health hazards such as chemical substances, noise pollution, vibration and radiation, Scottish Power are able to detect any signs of health problems at an early stage. This enables them to prevent further health problems. This register has facilitated detection and reduction of diseases such as noise-induced deafness and hand arm vibration syndrome considerably. In 2009 there were 1708 employees being monitored on the occupational health risk register.
Lost time accident rate
A lost time accident (LTA) is a work-related accident that results in an individual being unable to work on a subsequent scheduled work day or shift.
Figure : Total Lost Time Accidents
shows the total lost time accidents every year (LTAs) from the year 2003 to 2009. There is a trend of decreasing lost time accidents since 2005 from 43 accidents down to 12 accidents in 2009. There is a huge drop of lost time accidents from 29 in 2008 to 12 in 2009, which exceeds Scottish Powerââ‚¬â„¢s safety target by giving a fall of over 59%. The number of lost time accidents increased slightly between 2003 and 2005, this could be explained by both and , shows a decreasing trend from all years which indicates that there were more employees from 2003 to 2005, hence why the number of lost time accidents increases for those years.
Figure : LTA per 100 employees
shows the lost time accident rate per 100 employees and this gives very promising results, showing the lost time accident rate decreasing every year..
Both Figures give only the number of accidents each year, giving no reflection of the severity of the accident. One very serious incident occurred at Rye House Power Station in January 2009 where three contractors were badly scalded while removing a value for maintenance.1
Behavioural safety programs have played a significant role in helping to reduce the number of accidents and injuries within the business and maintaining high levels of safety awareness among employees and contractors.4 Engaging safety aspects with employees in a positive way by conducting safety tours or behavioural safety audits. Safety Training Observation Program or STOP risk assessments are used in Larger sites by having a pro forma checklist, while smaller sites use similar techniques but in a less formal way. The shared goal is to have zero harm. This can only be achieved by including health as well as safety in a unified approach to all people, stopping harm before it happens. This would require a major cultural change. Accidents that happen due to unsafe conditions account for only 4% of incidents. The other 96% comes from unsafe acts.
The shared goal of having zero harm can be achieved using 5 step behavioural auditing. First, observe discreetly and get the personââ‚¬â„¢s attention. Second, introduce yourself, strike up a friendly conversation. Third,
discuss the possible consequences of any unsafe acts and try to lead the person to a solution. Congratulate those working safely. Fourth, try an agreement to work safely in future and finally thank the person.
Getting employees involved is more powerful than taking orders from managers or sending out piles of regulatory papers. By having safety contact, management-employee safety forum, regular dedicated meetings, spotting hazards or twinning with external companies would benefit from motivating the employees to participate and realize the important of safety.
Senior manager should provide two way communication, listening to feedback from the employees as well as sending out instructions to them. Try to achieve health and safety targets in personal development plans.
Although Scottish Power have achieved their best ever performance, there isstill space to improve until no accidents happen, the plan is to develop the approach to behavioural safety throughout the whole population of the business.
Due to a failure at Longannet Power Station, Scottish Power put more of its focus on process safety in 2007. For a high standard of safety, correct operation, installation and maintenance of plant is critical. Scottish Power installed new systems to provide engineering managers with a better overview of the plant and its condition. A set of principles is applied to ensure effective process safety. The principles also include employee authorisation, decision-making, competency, and responsibility and outline processes for the investigation of incidents and near misses, the sharing of information, as well as the operation of risk control, change control and performance measurement frameworks.5 During 2009, Scottish Power energy networks made a DVD on process safety to spread its key concepts to employees.
In conclusion, Scottish Power has OHSAS 18001 certificated on all their health and safety management systems, it has two technical training centres offering safety training, health monitoring over 1700 employees to detect any early stage health problems, the least lost time accidents rate on record, introducing both behavioural safety and process safety to prevent further health and safety problems.