Units And Process Enhancement Project Computer Science Essay

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This procedure describes the strategy to implement the Pilot COW Mobile Units and Process Enhancement Project. It further refers to the associated roles and responsibilities of these structures required for the successful implementation of Mobile Inspection Units and Software in the NAC Value Chain environment.

Supporting Clauses


This procedure was developed for the implementation of the Pilot COW Mobile Units and Process Enhancement Project within the Regions


To ensure the implementation of the Pilot COW Mobile Units and Process Enhancement Project necessary for the organisation to improve the efficiency and quality of the COW's tasks.


This policy is applicable to Eskom Distribution Capital Programme.

Normative/Informative References

Parties using this document shall apply the most recent edition of the documents listed in the following paragraphs.

EST: Information Security - End User Computing.


ISO 9001 Quality Management Systems.

Capital Investment Process

Network Asset Creation Value Chain approved documentation published on value chain website http://intranet.eskom.co.za/bpm/


SCSASABZ1: Handing Over Documentation: Major Reticulation, Minor Reticulation, Electrification

WR-F-2-04: Health and Safety and fall protection plan proforma for contractors



Public domain: published in any public forum without constraints (either enforced by law, or discretionary).




Roles and Responsibilities

Key Project Personnel


Role/Business Area


Proposed Steering Committee

Pieter Underhay

Project Sponsor

Divisional CPD

Mandla Masipa

Solutions Architect

Divisional IM

Regional System Controllers


Liesl Booysen

Project Manager

Divisional CPD

Annaline Hambly

Programme Manager

Divisional CPD

Regional Programme Managers


Clerk of Works






Pravesh Surajbally

Gerald Eliah

EON Development Team


Roy Smithies

EON Technical Consultant


Zaahed Osman

EON Business Analyst



Divisional Capital Programme and Divisional Information Management will be responsible for the following:

Updating of this procedure and any other project documentation

Managing the pilot

Appointing a consultant to develop the software application

Change Management

Review and Evaluation after pilot completion

Assist Regions in roll - out of tablet pc's to all their COW

Ensuring that the tablet pc and the software application can be integrated into the Mobile Computing Project after the pilot has been completed.

The Regions will be responsible for:

The procurement of their own tablet pc's after the completion of the pilot

Assisting the COW will minor software and hardware problems (BSO)

Assisting with serious hardware problems

(Regional IM)

The roll-out to every COW in their region

Arivia will be responsible for:

Imaging the Tablet PC

Technical Assistance

Password Assistance

Login Assistance


Related/Supporting Documents

Distribution Strategy

Distribution Business Objectives

Network Asset Creation Value Chain approved documentation published on value chain website http://intranet.eskom.co.za/bpm/

Document Content


The hardware that will be used will be Tablet PC's the standard for COW Tablet PC's will be compiled during the Pilot COW Mobile Units and Process Enhancement Project. A Tablet PC is a mobile touch screen computer, the tablet ruggedness ranges between slate tablet (non rugged) to military specification (most rugged). The Pilot COW Mobile Units and Process Enhancement Project will use to determine which level of ruggedness is required for. The user requirements for the tablets are indicated in the table below. In addition to the Tablet PC the COW will receive a 3G card to enable him/her to connect to e-mail and other Eskom related websites.




Intel® Core Duo™ Processor 1.2GHz

Intel® Core II Duo™ Processor 1.2GHz

Intel® Atom™ Processor 1.6GHz


Windows® XP Tablet PC Addition (Latest)




40 GB


Bluetooth® 2.0


802.11A/G/N WLAN


Internal Microphone and Speaker

Input Devices

Touchscreen LCD (with sunlight readability)

Writing Capability

Stylus Pen


Microphone jack

Headphone jack

USB 2.0 X 2

RS 232 (Optional)

Built in RJ-11 and RJ-45 jacks

PC Card Slot for Type I or Type II card with 32 bit Card Bus 2.1 Interface

Compact Flash slot for Type I or II card


Battery Life: 8 hours

AC Charger

Vehicle Charger

Extra Battery

Battery Expansion Pack


Less than 2 kg

Integrated Options

3G Mobile Broadband (HSDPA)


10/100/1000 Mbit Base-T Ethernet LAN


Dust Protection

Screen Protection

1 meter Drop Resistant

1 meter Water Resistant

Shock Protection

Expansion Slot

SD Card Slot


Operating: -6 °C - 50°C

Size (L x W x D)

30cm x 20cm x 5cm


Must be able to connect:





Desk Mount

Hand Strap

Carry Case


An inspection software application will be developed that will run disconnected for all other Eskom systems. The software application will only be an interim solution; once the pilot project is completed the software application will be used by all COW until the Mobile Computing project is able to create a permanent software application.

The software application will consist out of all the standard check sheets. The COW will be able to choose the specific sections he/she wants to complete, after completion the application will convert the check sheet into a pdf. report containing only the answered questions. The application will then open a new email with the pdf. report already attached; the COW will then email the report to all the applicable stakeholders.


Software and Hardware Training

Two three day sessions will be held to train the BSO's and the COW's. During these sessions the users will be trained in using the Tablet PC and the Software Application.

Session 1 will have EON assisting in the training the BSO's and COW's from the following regions:


North West


During this session Divisional IM and Capital Programme will receive training as well. This session will take place in Midrand as it is central to all these regions.

Session 2 will have Divisional IM and Capital Programme training the BSO's and COW's from the following regions:




Site Training

Each region will be visited after the two sessions. During site training the COW's will be assisted in using the Tablet PC and Software Application on site. Only in the event that Divisional IM or Capital Programme can't solve a problem will EON be asked to assist. After the completion of the pilot the BSO's will be responsible for training the whole region.

INformation Security

Business Requirements for end user developments

Currently there are no information systems available at Eskom that has the functionality that is required for the project. The software application will only be a temporary solution. The development of a permanent software application will for part of the Mobile Computing Project. The software application will be approved by Divisional IM before development starts.

Development and Testing

The software application will adhere to the System Development and Maintenance Standard (Information Security - System Development and Security). All deviations from the System Development and Maintenance Standard will be formally recorded and approved by the Divisional IM Department. The software application will be designed that it includes controls to assist integrity checking. The software application will be tested by the Clerks of Works and BSO's in the Regions during this pilot project.

Access to End User Developments

The software application will be managed in accordance with the Logistical Access Control Standard (Information Security - Logical Access Control Standard).

Backup and Storage

The software application Developer will be responsible for ensuring that backup copies of the software application are available. A list of all known end users will be maintained by Divisional IM. The labelling of the inspection check sheets will be in accordance with the Information Security - End User Computing Standard.

Support for End User Developed Applications

The Developer will create all documentation including the purpose of the out put, source of information and explanations of complex calculations. Incidents or problems on the software application will be managed in accordance with the Eskom Information Security - Incident Management Standard.

Operational Risks

Back ups - The COW will have to make a back up of the Tablet to a shared drive every time he goes to the office.

Information Loss - Minimised by making back ups

System Down Time - Software application will send email as soon as system is back on line and copy is saved to tablet HD

No Signal - GroupWise will send email as soon as signal is strong enough.

Architecture integration

Dx Mobile Computing Background

The COW pilot is an extension of the Dx mobile computing programme that is running in parallel with other mobile initiatives. Feedback from all these other projects is fed back to the Dx Mobile programme.

The programme was initiated after a research done by Atos KPMG and later reviewed by EON Consulting. The strategy is to develop a Mobile Base line, frame work and Architecture base line which all mobile projects will run on. The Base line focuses on the following:

Mobile Users (People)

Business Applications (Process)

Information Technology

Telecoms Platforms and Standards (Technology)

And also the following with in a framework:

Change Enablement

Security Management

Configuration Management

Integration Management

Currently business is sitting with multiple mobile apps and devices that in some instances are beneficial to business but might be cost effective and most importantly not flexible and adaptable to new technologies. The following picture below shows the current state of business regarding mobility for field workers.

The recommendation from Atos was to put in place the following Integrated Mobile Stack:

The Mobile Stack comprises of the following Components:

Mobile Solution Server

Heterogeneous Communication Network

Mobile Device

Mobile Application/Client

Mobile Workers

An integration of these components is supported by the following services:

End to end Stack integration management

Mobile solution management

Mobile security management

Mobile field support

Mobile workforce management

Change and configuration management



Thick Client Application GPS

Electronic forms completion

Hand writing and Electronic signature

Comms layer

GPRS/3G connection

Disconnected mode

Document Version Control


Enterprise Apps and services

Maximo and Other Backend applications



The mobile computing base line infrastructure is designed has been modularised to create system independence. With COW pilot deployment, the project is trying to achieve a similar pattern which is represented on the diagrams above. The COW deployment has there the following:

Enterprise Apps and Services

Document version control

Comms Layer


Currently the COW application is running on forms manually, the pilot is digitising forms and it will run in disconnected mode. The system will run a thick client locally on the tablet, when user is done the information will be stored on the machine, and an auto email service can be activated to trigger a send to the relevant recipient. The file will be stored in a protected mode like a pdf mode. Once the file has been sent, a backup copy of the file will sit locally on the machine. The recipient will receive the document on email and process it manually on back end applications.

A version control of the document will be done manually by the developers; any change request will be logged to the developer for the duration of the pilot. Processes will be modified and enhanced once the system is upgraded.


Insert text here.

change management


This document has been seen and accepted by:



Ayanda Noah

Managing Director: Distribution Division

Rob Stephen

General Manager Divisional Capital Programme

Pieter Underhay

Sponsor - Divisional Capital Programme Manager: Core Business

Annaline Hambly

Manager Projects

Liesl Booysen

Senior Advisor Project Engineering

John Fath

Divisional Engineering NAC Value Chain Manager

Leonora Rabie

National NACVC Process Engineer

In the preceding table, list the manager/s of the divisions that will be affected by the content of this document.






Month 20xx


Insert initials and surname.

Specify reasons for compiling of document.

Month 20xx


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Specify reasons for revision of document. List all changes to the document, as well as authorities for these changes.

Development team

The following people were involved in the development of this document:

Regional: NAC Value Chain Managers