IT Support Technicians And Their Roles Computer Science Essay

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IT support technicians serve to find and correct software and hardware problems for computer users. IT support technicians may work like the part of a team within their own organization or support external commercial customers. IT support technicians work on website or remotely by phone, email or using web-based applications. Before we draw the new organization chart, we have a lot of problems. We try to solve those problems with the application of IT. So, IT support technicians help to find and correct software and hardware problems for computer users.

Lack of overall management control

In our college, there is no overall management control. That why's, IT support technicians must tell the all staff for using the email. When we use that email, we can control all staff in short time. When we use the email, we don't need to call meeting. And then we can easy to control all staff. When we need to send the information to all staff, we can easy to send all staff detail and we can't give a lot of time about that. That why's, IT support technicians should install that email software in the entire computer in our college. When he installs that email software, these email software should same. Because there are a lot of email software. For example, Gmail, Yahoo! mail, QQ mail and so on. In this case, IT support technicians must solve this problem with email.

High rates of absenteeism

In our college, there are high rates of the absenteeism. That why's, IT support technicians must tell the all staff for using the payment software. By using that payment software, when the staffs continue to absent the day by day, we can easy to cut out the wages with these payments software. That why's, we can easy to do that work in a minute. So, IT support technicians should install that payment software in the entire computer in our college. In this case, IT support technicians must solve this problem with the payment software.

Lack of cover for the unplanned absence of key members of staff

In our college, there is no cover for the unplanned absence of key member of staff. That why's, IT support technicians must tell the all staff for setting the telephones in each department. By using that telephone, when the key members of staff accidently absent, he can easy to connect and request in time. In this case, IT support technicians can solve this problem for setting the telephones in each department.

Lack of control over purchasing activities with the result that potential benefits of centralized purchasing have not been realized

In our college, there is no control over purchasing activities with the result that potential benefits of centralized purchasing have not been realized. That why's, IT support technicians must tell the all staff for using the Microsoft Office Excel software. By using that Microsoft Office Excel software, when we need to do purchasing activities, we must do the account. We can record easily and we can record detail about purchasing activities. So, IT support technicians should install that Microsoft Office Excel software in the entire computer in our college. In this case, IT support technicians must solve this problem with the Microsoft Office Excel software.

Difficulty in controlling both central budgets and departmental budgets

In our college, there is difficulty in controlling both central budgets and departmental budgets. That why's, IT support technicians must tell the all staff for using the database software. By using that database software, when we need to do income and output of central budgets and departmental budgets, we must do the account. We can record easily and we can record detail about income and output of budgets day by day. So, IT support technicians should install that database software in the entire computer in our college. In this case, IT support technicians must control this problem with the database software.

Inability to meet deadlines for production of documents, management information and reports due to inefficient administrative procedures

In our college, there is inability to meet deadlines for production of documents, management information and reports due to inefficient administrative procedures. That why's, IT support technicians must tell the all staffs for using the word processing software. By using that word processing software, when we write the documents, management information and reports, we can write that things with word processing in time. We can write easily and then we can insert the account with that word processing. So, IT support technicians should install that word processing software in the entire computer in our college. In this case, IT support technicians must solve this problem with the word processing software.

Lack of career progression for the staff in post

In our college, there is no career progression for the staffs in post. That why's, IT support technicians must tell the all staff for using the internet. By using that internet, when we need to call staffs, we can advertise in the internet easily. If someone interest in our job, they must come to our college. When we do like that, we don't need to give a lot of time about that. So, IT support technicians must build own website about our college. After that, we can easy to advertise in our own website. In this case, IT support technicians must solve this problem with the internet.

Lack of control in the wages

In our college, there is no control in the wages. That why's, IT support technicians must tell the all staff for using the Microsoft Access software. By using that Microsoft Access software, when the month ends, we need to pay the wages to our staffs. In that time, we need to see the account like who work how many times in this month and then we can easy to calculate the wages for staffs. So, IT support technicians should install that Microsoft Access software in the entire computer in our college. In this case, IT support technicians must solve this problem with the Microsoft Access software.

Lack of communication with each department

In our college, there is no communication with each department. That why's, IT support technicians must tell the all staff for using the network system. By using that network system, when we need to communicate each department, we don't need to go to one department to another department. By only using the network system, we can communicate easily. So, IT support technicians should link with the entire computer in our college. In this case, IT support technicians must solve this problem with the network system.

Lack of presentation to the senior

In our college, there is no presentation to the senior. That why's, IT support technicians must tell the all staff for using the Microsoft Office Power Point software. By using that Microsoft Office Power Point software, when we need to present to senior, we must use Microsoft Office Power Point software. When we use that Microsoft Office Power Point software, we can insert the picture and we can give the information, account, chart and so on. Microsoft Office Power Point software can use easily. So, IT support technicians should install that Microsoft Office Power Point software in the entire computer in our college. In this case, IT support technicians must solve this problem with Microsoft Office Power Point software.

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