Electronic Content Management System Computer Science Essay

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Electronic content management system ECMS is used to store files. This system is creating by Oracle. Electronic holding company is one that applied that system. Before the system is applied in company it is tested by another company which gives it to them. The system is new so the electricity holding company training its staff for that system. The company takes the system as it is and they didn't change any think. After that the staff fined some difficulties in using that system. For example when the user add file to that system and allow only specific users to enter that file but he/she must determine the employ NO of the user from users list, but it difficult to him to remember each one employ NO, so the staffs ask to put employee names instead of employ NO to be easy. In that system they put the files which are very important and sharable and can be used by all staff. Also to login for that system each staff has his user name and password. There are some files which are specific, security and cannot see by users. It can only see by manager and his secretary in sometimes. There are many advantages and disadvantages for that system. The most important advantage is that system intranet and cannot access by anyone, so the company not a fried from anybody who will try to access the system from outside company. Also, that system will make the job of adding files is easy for staff. The third advantage is that the size of files is not limited. Fourth advantage that we can change the size of table where we store files to make it able to store any size of files. The disadvantages of the system are that we must change the size of table where we store files in the system when it is fully. Second one that the system has two different interfaces. First one disk interface where the user can do specific function only, but for second interface web page interface the user can do more functions. To delete any file that is not important in the system the user must sent report for administration where they can see if that file not important then they can deleted from the system. Also to do any changes for any files the staff must have permission from manager to do that. If any problem happened for system or it needs for fix it they will send it for Oracle Company where they can fix it easily. Furthermore they save backup from everything that they put in the system because if anything happened they will have another backup outside company. Finally, there are testing environment for any changes that the user want to add it for system they must test it in that environment then they will applied for the system.

Problems for ECMS:

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Electronic contact management system has a many problems which faced it. For example:

1- When the administrator wants to add one of member of staff to share the file with them must choose the employee number so in this time will faced problem to remember the all number of staff.

2- The staff have problem when they want to open any file that save by Arabic language. The system not clears about Arabic language so it can not open the file they appear only different language.

3- The space in the server in not enough for saves all file because the table space get smaller in every month.

4- It is difficult to log into the content server and when searching for specific documents, an error message is displayed stating that the document does not exist.

5-Attempting to start the content server from a command window results in the following error: Could not listen on port 80. Address in use.

6- When the web server is stopped, the master content server instance starts without problems. However, when the web server is running and an attempt is made to start the content server from the services window, the following error message is issued: Could not start the IDC Content Service <master instance> service on Local computer. Error 1064: An exception occurred in the service when handling the control request. Also, if an attempt is made to start the default website when the web server is stopped and the master content server instance is running, the following message is issued:

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7- This problem usually occurs because a content server system configuration file has

become corrupt .

Roles for ECMS:

The administrator how is take all responsible for safe the system so they but many role to control the system. Such as:

1- The staff can't but any file that not related to the job only files can share with another staff.

2- The staff can't delete any file must do update to file and the administrator will see the file if the file not important they will be delete but if the file has anything important they keep it save.

3- Must check the table always to be quickly all time.

Solutions

1.     Server Capacity

We suggest that to do partition in the server and divide it to many sections as per department.

2.     Arabic Files

We recommend either adding new software, which can read languages Arabic, and English files or even any other different language.

3.     Unknown users

Therefore, the best solution to this issue is to change all Arabic users to an English letter to avoid this difficulty.

 

Problem

It is difficult to log into the content server and when searching for specific documents,

an error message is displayed stating that the document does not exist.

Recommendation

The following recommended solutions are examples using the IIS web server.

Problems logging into the content server could result from improper administrative

Settings for IIS. To check IIS settings, complete the following steps:

1. Open the IIS web server and double-click the server name.

2. Expand the Default Web Site directory.

3. Right-click the idcplg directory and select Properties.

4. Ensure the following settings are enabled on the Virtual Directory tab:

- Read

- Log visits

- Index this resource

- Execute Permissions: Scripts and Executables

5. Click OK.

6. Right-click the Administration Web Site directory and select Properties.

7. Ensure the following settings are enabled on the Home Directory tab:

- Read

- Log visits

- Index this resource

- Execute Permissions: Scripts only

8. Click OK.

9. Restart the IIS service and the content server

Problem

Attempting to start the content server from a command window results in the following error: Could not listen on port 80. Address in use.

Recommendation

This error message indicates that another service is already using port 80. You need to determine which ports the web server and the content serve are configured to use.

The following recommended solution is an example using the IIS web server.

To determine the port IIS is configured to run on, complete the following steps:

1. Open the IIS web server and double-click the server name.

2. Right-click on the website and select Properties.

The TCP Port setting is listed on the Web Site tab.

3. Click OK.

If IIS has been configured to run on port 80, then another service is also trying to run on it as well. This could be the reason that the content server will not start. There may be a port conflict between the IIS and the content server if both have been configured to run on port

80. By default, the content server should be configured to run on port 4444 and IIS should be configured to run on port 80.

To determine what port the content server is configured to run on, complete the following steps:

1. Open the following file:

<CS_Instance_Dir>/install/<date>-<install_type>.txt

for example, 2-5-2004-new.txt.

2. Locate the following configuration setting:

<Instance_Name>/IntradocServerPort=<Port Number>

3- Problem:

- When the web server is stopped, the master content server instance starts without problems. However, when the web server is running and an attempt is made to start the content server from the services window, the following error message is issued: Could not start the IDC Content Service <master instance> service on Local computer. Error 1064: An exception occurred in the service when handling the control request. Also, if an attempt is made to start the default website when the web server is stopped and the master content server instance is running, the following message is issued:

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Also, if an attempt is made to start the default website when the web server is stopped and the master content server instance is running, the following message is issued:

Address already in use.

Recommendation

Error 1064 is usually issued when the content server cannot connect to the database.

Generally, the connectivity problem happens when the database and the content server reside on the same machine. The content server tries to connect to the database before the database has completed its initialization process. Additional information about problems associated with the content server database, refer to Chapter 5 (Database Issues).

Error 1064 can also be issued if the user name and password are incorrect. On the

Windows platform, this can be tested through the ODBC connection.

The selected web server used with the content server is handling all the web services that are running on the machine. For this reason, if the web server is not started, the default website cannot be accessed.

To make sure that there are no other connectivity problems when the web server is running, try to start the content server using a command line:

1. Open a command line window.

2. Give the content server start command.

Microsoft Windows:

a. Go to <CS_Instance_Dir>/bin directory.

b. Run the IdcServer.exe application:

IdcServer.exe -start

UNIX:

a. Go to <CS_Instance_Dir>/bin directory.

b. Run the IdcServer.exe application:

idcserver_start

3. This should provide a descriptive error message.

Problem

This problem usually occurs because a content server system configuration file has become corrupt.

Recommendation

1. Navigate to the <install_dir>/<instance_dir>/admin/data/servers directory.

2. Select the servers.hda file, back it up, and then delete it.

3. Still in the <install_dir>/<instance_dir>/admin/data/servers directory, select the directory named after the instance, back it up, and then delete it.

4. Restart the content server.

5. Go to the Admin page and manually re-add the content server.

 

Development of ECMS

Enterprise content management system or what called electronic contant management system (ECMS) may be developed by many companies. Some companies like software companies develop application to complement this system with some functions and features to be added to the system. I mage viewers like LEAD and MS technologies as well as Accusoft are provided by other companies. There are companies provide work flows like office Gemini, spring CM and do Assist Also many companies provide plugins for ECMS. Some technologies like gigital asset management and email management will be absorbed by ECMS.