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E-ticketing in Airlines is a method of booking tickets for different airlines services available through online. Booking tickets through existing system is the manual system where the user information is recorded manually.
Database maintenance became difficult for the large data storage and it is time consuming. And loss of data is unavoidable due to manual maintenance.
To overcome problems in the manual method E-Ticketing is introduced. It came with solutions that have created in manual method. It is also a kind of E-Business where both business sectors and users are getting their benefit.
1.1 E-Ticketing In Airlines Aim
Replacing manual methods to computerised or automatic method.
To provide anytime anyplace service for the customer.
Minimizing the requirement of the human resources.
Promoting the Airlines in large scale.
Ensuring secured way in maintaining the user information.
Providing more options in booking ticket which reduces time wastage and money wastage.
1.2 E-Ticketing Crucial Achievement Issues
Acquiring statistical information from the booking record.
Inviting more customers by providing easy usage of the website and attractive, reliable offers.
Maintaining the good standards which will result in good relation between agents, customer and the Airlines system.
A good technical support which provides quick solution for the upcoming problems and clarifications.
1.3 Existing E-Ticket System For Airlines
Existing method for booking tickets is manual method. Here all the user information is recorded by manual method .Manual method has its own limitations comparing to the online method.
Limitations Of The Manual Method
Manual method is time consuming as it is holding fewer options for the users.
In this method user have to directly got to service providers for the ticket reservation.
The backup for the user information is not safe due to the manual recording method.
Loss of data is non-retrievable.
1.4 Online E-Ticket System For Airlines
In this system all the manual methods are replaced by the computerised database system. It provides better solutions for the issues in the manual method. When comparing to the manual method the online method has its advantage in higher level.
Advantages in Online E-Ticket System For Airlines
A website will be developed relevant to the information of the database and with the better understanding of customer need.
Website will be designed in way which provides easy usage to customers.
Storage and retrieving of the data is fully computerised (Computerised database).
Security and safety for the user data is available with the help of the backup options.
Loss of data is very rare and retrieving the lost data is possible.
Facility to create a membership with the airlines is possible with the higher preference.
1.5 SOFT SYSTEM METHODOLOGY (SSM)
Steps involved in the SSM
These steps are used to identify the problematic situation which can be investigable and gives a clearway to resolve the problem.
It is a process clearly defined using three major roles.
Client: Airline system, Agents or user.
Problem owner: Airline system, agents or users, Technical supporters.
Problem solver: Airline system, Technical supporters and Agents.
1.5.2 Social System
In this system terms such as Roles, Norms and Values are defined
Roles: Creates and provides the model system to develop the webpage to the technical supporters
Norms: Providing standard guidelines for the developers.
Values: Gives a clear, detailed idea and necessity.
Roles: Designs and develops the website with zero defect and provides solution for the upcoming problems and queries.
Norms: Updating the developed web and maintaining the website.
Value: provides good and standard database.
Agents (or) Users:
Roles: Searching for airline tickets through online search engine.
Norms: Booking the air ticket and making the payments via credit or debit card.
Values: Causing zero damage to the website.
1.5.3 Political System
This system clearly explains about the power of the members involved in the E-Ticket process.
Airways System: Decides whether to provide E-Ticket or not after verification.
Technical Supporters: Has the power to change the technical process in providing tickets.
Users: Avoiding E-tickets process of the Airlines system.
1.6 RICH PICTURE
Problem in sending and receiving signals SATILLETE SERVER
No knowledge about web page or pc
Problem with the server
Problem with PC
Improper maintenance of bank details PRINTER
C:\Program Files\Microsoft Office\MEDIA\CAGCAT10\j0292982.wmf
AgentC:\Program Files\Microsoft Office\MEDIA\CAGCAT10\j0292020.wmf BankC:\Program Files\Microsoft Office\MEDIA\CAGCAT10\j0283209.gif
This is online ticketing process that deals with selling of tickets(X) through online (Y) to provide high level business profit to the Airline system and customer satisfaction and (Z).
CLIENTS- Middleman and Airline system.
ACTORS- Users, Airline system.
TRANSFORMATION- To provide a standard website with more convenient options in booking tickets for users also with quick solutions for the occurring issues. Ensuring safe and security in every step for the users.
WORLDVIEW- Increasing the sales value and ensuring customer satisfaction.
ENVIRONMENTAL CONSTRAINTS- Terms and condition of the company which make less option for customer satisfaction.
UNIFIED MODELLING LANGUAGE (UML)
USER E-TICKET BOOKING
BOOKINGAND GETTING THE TICKET
CHECKING FLIGHT BY TIME AND DATE
ACCEPT OR REJECT BOOKING
VERIFICATION OF USER DATA
USE CASE DIAGRAM FOR USER
CHECK BOUGHT TICKET
CHECK MEMBER DATA
CHECK BY CLASS
CHECK BY DATE AND TIME
CHECK BY FLIGHT
CHECK BY AIRLINES
CHECK AIR TICKETS
UPDATE PERSONAL DATA
USE CASE DIAGRAM FOR ADMINISTRATOR
DELETE E-TICKET DATA
UPDATE E-TICKET DATA
UPLOAD AIRLINES E-TICKET DATA
USECASE DIAGRAM FOR BUYING AIR E-TICKET
CHOOSE PAYMENT METHOD
INPUT CREDIT CARD DATA
CHOOSE TICKET TYPE
CHOOSE BY DATE
CHOOSE BY AIRLINES
CHOOSE BY TIME
BY CREDIT CARD
BUY REMAINED MONEY FROM RETURN TICKET
Insert ticket details
Get more detail
Get more details
Insert Booking Details
Get Booking Details
Make Data Record
Insert data record
1.8.3 USE CASE DOCUMENTATION
Pre Conditions: Knowledge about how to attract users through the page, offers, maintenance of web page for effective website, how to make it as easy usage page for the users.
Effective steps for the proper function of the webpage.
Providing more options for the users to choose the online way of booking tickets.
Enables to search for the desired airlines system.
Implementing easy steps to reduce time wastage in both sides.
Effective cost management for users and airline system.
Securing the obtained data by means of the backup facility.
Flow Of Events:
User logs in the website.
Searches for the airlines system.
Checks for the flight details.
Choosing by the availability of the flights according to their need.
Booking the ticket in the selected airline system.
Getting the E-tickets.
Printing the Ticket.
Logs out of the Page.
Air system rejects or accepts the booking according to the rules.
Users choose the mode of booking.
Users choose the mode of payment.
If users provide wrong data in the form.
Faults created due to the improper design of the webpage by the technical supporters.
Improper updating of the page at required time.