Managing people belonging to diverse cultures

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SUMMARY

This report deals with managing people belonging to diverse cultures in a business,nation or an organisation. This is about the cultures and their effect on different people from different cultures converse with each other. It is also about the cultural differences that may happen and to overcome these problems that these may create. This is done basing upon the given pre-mentioned source material.

The content of this report is mainly extracted from the six website links provided. These contains brief information about the Cross cultural communication. Two links have been selected to explain best about the cross cultural communication in an organisation.

CRAP test is taken as the main base for this report..

Cross culture communication

This link contains the basics of which the Cross Culture Communication is and how the people from diverse cultural backgrounds speak to each other. It discusses about the origin of the cross cultural communication and the advancements in economies and political issues among the countries around the world. It also stated that it is important to integrate this study in the universities so that the students can understand the importance in countries technological, efficiency, following growth of the nation. It also explains the study of cross cultural communication as a rapidly increasing global research area. This link has been taken out of thought because, it fails to explain the hot topic definitions and developments in the area of cross culture communication.

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This was mainly implemented in business as they thought that their employees were treated poor abroad. Cross culture communication has different fields of study such as anthropology, cultural studies, psychology and communication. It is considered to be a field of large study in United States and an emerging study in United Kingdom.

Quality Management

“Quality management” is the heart of the management sciences. In today's competitive world every service provider is producing good quality of products but if the management of that service provider is worse, then the concentration on the delivery of the products and marketing of the products will be comparatively low, as a result the rate of sales and the business of the company will automatically come down. There may be many reasons for such a worse management such as attitude, misunderstanding, miscommunication, racism, behavior, cultural ethics and many more. The alternative for all these problems is CROSS CULTURE COMMUNICATION.

In 2009 the author of the present journal Alessandra Vecchi and Louis Brennan have very briefly described about the advantages of cross culture communication on quality management. The authors always speak about the variations and difference between quality practice and performance and moreover this was a survey result of some countries which was administered to examine the quality priorities, practice and performance. The most irrelevant thing in this journal is the author speaking about the 2006 data being collected as an element of the survey held for international manufacturing strategy of IV iteration. There is no justification for who would cross culture communication would be helpful for quality management so the research on this particular journal is not possible. The author has just given the variations but not the correct scene of quality management in cross culture management.

Learning to make the most of increasing internationalisation

This is been written by SARAH MURRAY and was published in MAY 2005 by FINANCIAL TIMES LIMITED and that is the last update given by the publisher.

The corporate world employees are true examples for cross culture communication. Although the companies are aware of this but only some of the companies could handle their employees' differences. A director from a consultancy in London says that this particular area has nil expansion. Since the companies pay emigrant packages to their employees there is a predisposition that the companies think they are through the process by now. Extent of increasing nations it's a very critical requirement for the companies especially in Europe.

Managing Cross Culture Differences

“CULTURE” means differently for different people according to their place of birth, family, education, work place, ethics, nationality and more importantly religion. The four important cultural dimensions given here are Honesty, Hierarchy, Harmony, and Egoism. Harnessing is well described here as diversity at the workplace where people from different ethics, nations, cultures and industries come together under one roof to share their views and implement them to overcome the misunderstandings and help their business into profits. Given here is a good example for the above discussed, a DuPont multicultural team (US based) gained 45 million USD by developing and marketing the new decorating materials which include new colors. All this team consists of people from distinct cultures abroad.

Anthropologists in cross-cultural management

(Culture Matters)

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This link deals with importance of the anthropologist views within the organization than involving consultant who not much closer to the area of cross cultural psychology in the matters of cross cultural management. This was authored by Alfons van Marrewijk (1960). He is professor in Business Anthropology in Department of Culture, Organization, and Management of the VU University Amsterdam. He got his Ph.D. in Organization Anthropology.

Handbook of cross-cultural : social behaviour and applications

“Handbook on cross cultural psychology” is a book written by Marshall H. Segall, Janak Pandey, John W. Berry, Ype H. Poortinga this link directs to “Industrial/Organizational Psychology” chapter.This book is concerns with exploring various social psychology concepts,applied topics and human relations in a cultural framework in the light of current cross-cultural research

Reason for selecting these links:

The first link gives a clear view about the cross culture communication for a student who is illiterate in this study and third link provides very good explanation of this study with relevant examples given by the chief executives and consultants of different companies, nations and organisations. The Globalisation all over the world insists me in selecting these topics for discussion.

Learning to make the most of increasing internationalisation and

Cross Culture Communication

Globalisation brings different people from different nations and different ethics to work together and which leads to miscommunication and misunderstanding which effects company's economy. The best way to solve this problem is to implement CROSS CULTURE COMMUNICATION program in all the multinational companies. All their employees should be brought under one roof to understand their different interpretations, presentations and understand each other. Instead if the companies are implementing cultural training for a long period to integrate their employees to make the workplace more diverse to work.

Cross culture communication is given much importance from the time when the cold war started between two rival powers. This was the time when their financial affairs, technology and the following system did not advance. This was actually found within the business and the government expanding globally. This was mainly implemented in business as they thought that their employees were treated poor abroad. Now, it was governments turn to introduce FSI (Foreign Service Institute) for their employees to work overseas.

Cross culture communication has different fields of study such as anthropology, cultural studies, psychology and communication. It is considered to be a field of large study in United States and an emerging study in United Kingdom.

“Learning to make the most of increasing internationalisation” written by SARAH MURRAY was published in MAY 2005 by FINANCIAL TIMES LIMITED and that is the last update given by the publisher. Author says that people in the corporate world are true examples for cross culture communication. Although the companies are aware of this only some of the companies could manage their employees' differences. A director from a consultancy in London says that the improvement is nil in this particular area. Since the companies pay emigrant packages to their employees there is a predisposition that the companies think they are through the process by now. Extent of increasing nations it's a very critical requirement for the companies especially in Europe.

The suggestions and views given by the chief executives of different companies are discussed here but the implementation process acquired by the companies is not been updated since then. The advantages of cross culture communication is very well discussed and illustrated with good examples for the convenience of the readers. Actors outside the company were hired for some interactive programs which was hosted by Lehman Brothers to fetch activeness in their employees' daily contacts and awake their performance. This has given a blow to their employees in their behaviour, each others perspectives at the workplace.

Another most likely hesitant hunk is the social norms; one of the chief executive of a reputed company speaks about how differently corporate world treats women and says, people in certain African countries find some different treatment than any part of the world. It's difficult to advance in a practical way as the cultural barriers turn up in more delicately and for which very often managers are left nowhere. The most reputed multinational company ACCENTURE which has its employees in 48 nations has developed a awareness device on cross culture through computer which helps their employees for pleasant correspond and to work in altered time zones which leaves a very modest span of errors, they insist their managers mostly concerned in multicultural teams to take this tool as it also includes social issues. The publisher is trying to put in the views of different companies on the miscommunication and misunderstanding arising at the work place and at the same time trying to give some suggestions to overcome this problem through the author. Everything that is discussed by the author are the facts and the happenings in the present corporate world. After going through all the views and suggestion of all the companies I think it is a good start up level for any research on cross culture communication.Furthur I would like to know how the companies implemented this at the work place and the results then after.

Conclusion

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Concluding this study will not be justifying as the information provided in some links are relevant and some have just briefed about cross culture communication and some are irrelevant links to the given topic.

This is a good topic to work on for business and management students to provide good awareness on cross culture communication. These links have given me a good knowledge about the employees working hard overseas facing problems with cross culture. I have also got to know the solutions to solve the problems of those employees in the corporate world having different cultures, ethics, habits and nations coming together to share their ideas to improve the profits in the business and organization.