Broadband Technology Efficiency

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The influence of broadband for the

development of companies in Beijing

ABSTRACT

Broadband technology takes an important role in the development process of companies, the application of broadband technology could increase the work efficiency, enhance the competitive power, save the fixed cost, even improve the management of the firms. This paper will use both qualitative involving focus group and interview and quantitative involving questionnaires to research the influence of the broadband in the development process. Interpretivism was adopted as the research philosophy and the inductive research approach was chosen. Moreover, SPSS will be used to analyse the data. As the result, most people in the investigation supported that the broadband application has a positive effect on the development process of companies in Beijing. Especially the enterprise network, video-conference based on the broadband will be deployed widely in the future.

The influence of broadband for the

development of companies in Beijing

  • Background
  • Introduction

The influence of broadband for the development of companies in Beijing is analysed in this paper. From the perspective of a company trying to apply broadband technologies, it is of vital importance to research the influence of the broadband technology in the development process of companies, and to research how the broadband technology changed the companies.

In the past years people believe that watching TV, listening to the radio and communicating with people by fixed telephone is the most effective and useful way. But nowadays with the rapid development of ICT (Information and Communication Technologies) and communications science, especially the various application of broadband in the data communication area, people could get information by radios, televisions, cable and even satellites. A huge number of people use Internet through broadband to search what they are interested in instead of watching TV or reading newspapers. In the 21st century, the high-speed broadband will change the life style and quality of people in many areas.

  • The performance of broadband

The innovations and applications of broadband technology have taken an important role in the development process of companies. In the last few years, new communication technologies have changed the habit and the method people communicate with each other. “Technological change has placed communication on the front lines of a social revolution” (Paisley, 1985). The society has moved from an industrial society into an information one (Naisbitt, 1984; Rogers, 1986). “Communication technology has diffused into business environments (Allen and Scott Morton, 1994) and into private households (Miles, 1988), and both have changed radically.”

In the previous century we realized the mainstream technologies are telephony and televisions. These technologies are the steps and foundation of the new communication technologies in the modern period. More recently, we have seen the appearance of mobile telephone, broadband and the large applications based on Internet technology. Both the old and new communication technologies took an important role in the development process of enterprises successfully.

In practice, the further introduction of data communication services such as broadband in different countries shows that many telecommunications service providers have ignored or blind on the influence of broadband for the development of companies. These telecommunications providers did not make up special strategies for encouraging these enterprises to adopt the new data communication technologies, even some enterprises did not change their networks in the last five years. Just as Olleros (1986) pointed out”In general, many pioneers trying to introduce a breakthrough data communication technology have had similar difficulties and therefore have left the market.”

Broadband, ADSL/VDSL applications are all considered as future data communication technologies, which supported entirely new ways of communication and changed the habit people communicate with others. With the application of new broadband technology, the companies will become more effective and flexible.

  • The influence and trend of broadband

The new information technologies are characterized by the emergence of new markets and by a breakthrough advance in science and technology (Garcia and Calantone, 2002). “The breakthrough advance in science and technology means that the suitable price-performance ratios are changed dramatically, and the new types of amazing performance are possible” (Tushman and Anderson, 1986). This paper tries to investigate the application of new communication technologies in Beijing companies and try to examine the influence of the communication technologies such as broadband in the development process of companies in Beijing.

The influence of data communication technologies depends on the gradual development of an innovation in a traditional or high-tech company. The equipments manufacture of the new commutations technologies were focused on in most previous studies. “This means that such studies describe the phenomenon at which the special products form incorporating these new data communications technologies is adopted” (Ortt 2004). But this paper will pay more attention to the new virtual technologies.

The influence of broadband technology for the development of companies not only just means investigating the influence of technologies in existing markets in companies, but also analyze the further reason how these technologies influence the development of the company. In addition, this paper will point out the supply and the demand side of the companies in the future process of development and innovation.

The goal of this paper is to examine the attitude of high-tech companies in Beijing, to investigate whether they accept or reject the new communication technologies and to investigate the main data communication technologies in Chinese companies, also this paper tries to find out the reasons why the companies choose those technologies for innovation and to identify how the communication technologies help the companies to be more innovative or out of danger.

  • Literature review
  • The effect of Information and Communication Technologies

Nowadays communication technologies are taking more and more important role in the development of companies. The widely use of Information and Communication Technologies (ICT) in the economic enviorment not only makes the companies to be more powerful and innovative, but also helps the companies in trouble to be out of dangers in the innovation process (Vilaseca-Requena, 2007). The most important influence of flexible decision structure and a suitable view between information requirements and the real capabilities take an important role for the innovative companies. Both innovative and coordinative data communication technologies are required in the innovation development process (Blazevic et al, 2003). The diffusion of ICT and the acceptance of innovations in the enterprises are affected by the complex interactions between the enterprises and technology (Gharavi et al., 2004). In an organizational framework, in a systematic overview of all relevant competition factors, is it possible to evaluate the competition processes suitably (Briglauer, 2004). The sales of products on the basis of these data communication technologies after the diffusion of many successful communication technologies could be accurately predicted (Roland and Jan, 2004).

With the rapid development of technology and manufactory, the competition of communication applications is more and more severe in China. It is no doubt that enterprises take more and more important role in the development process of new ICT-based information, transaction, communication and entertainment services (Bouwman and Duin, 2003). For example, the broadband market represented by high-speed flow media technology has grown strongly in the last years, and a diversity of new markets typified by the area of multimedia (Kodama, 2000). Even communications technologies have changed the operation of financial markets completely, decreasing the limitation of geographical area and location, also developing international markets all over the world. Communication technologies mean that people could control financial markets anytime and anywhere; increasingly global markets in different countries with low taxation even no taxation (Marsh, 1994).

ICT is becoming the core competitive power in companies, and often the ICT realized as “new technology” divided into IT and telecommunications. The development of ICT has a meaningful impact on almost every application in companies and every area in our lives. There are now no new applications and developments in companies that do not depend on ICT application. The application of communications power is growing at a similar speed. The growth of enterprise networks and the potential of broadband communications will potentially provide strong capacity with low transmissions cost.

The application of technology which is much more difficult to explain how to apply these technologies to satisfy the business demands. For the communication providers,

The most important factor is to realize the user requirement accurately for improving the quality of services to the users, and to satisfy the consumer expectations (Marsh, 1994).

The fact of a positive relationship of ICT use in the enterprises and collaboration was also proved. ICT use is not only to operate the improvement of cooperative relationships in the enterprise environment, but also improve the quality in the development processes of communication technologies. As companies increase the application of ICT to the advanced degree, their innovative activity improves and enlarges with the rapid development of products(Jordi, 2007).

The rapid development of the communication trading has changed the method companies operated. In the late 1980s, the changes in the marketing result from a transformation in mode of transaction followed by the application of ICT with plenty of brokers and brokerage houses. Other brokers realized and followed this trend later. “This trend resulted in the widespread diffusion of ICT. This phenomenon can be addressed by considering adaptation as the main factor separating brokers that survive from those that cease to exist” (Hosein and, Peter, 2004).

  • The demand and application of broadband

The global process that embraces all aspects and functions developed in the companies. It could guarantee the foundations and equipments of communication and co-operation relationships in different aspects, and guarantees the principles of a market intelligence which can be used for making the decisions (Jaworski and Kohli, 1993; Vorhies et al., 1999). On the other hand, the product innovation is recognised as the most important factor in the process of valuation (Han et al., 1998; Weerawardena, 2003). Thus, Froehle (2000) and Schilling and Hill (1998) pointed out that companies often choose innovation or renovation as the key competitive power, and the enterprise strategy satisfy consumers' satisfaction and loyalty in their development (Atuahene-Gima, 1996a, b; Vorhies et al., 1999).

The development of communication technologies is realized as a complex process that requires big power and human resources inputs. This process should be developed quickly if the company wants to keep their competitive power in the modern dynamic market-driven environments (Rangaswamy and Lilien, 1997). But also, market requirements have to be considered in the process of technical development. During this process, the companies do not only pay more attention to all the efforts and resources in the risky and complex technical process. They also need to consider the requirement of marketing in the process of technologies development and the total integration in that process (Leenders and Wierenga, 2002; Li and Calantone, 1998).

It is true that the big companies should develop by engaging in various forms of product innovation continually. Especially followed by the appearence of the information society, in which business is faced with large changes from developing products and services to innovating for improving their business processes (Mitsuru, 2000).

According to Rogers (1991, 1995), the enterprise networks would take an important position in the markets, and save the managing transaction costs. When the enterprise networks are comprised by a set of stable long-term relationships between some small companies, relational long-term contracting can emerge. Thus, broadband applications may emerge as participants to increase the efficiency of these companies.

The important process of entrepreneurial change has been focused since 1990. “Companies are changing their organisational and business models, as well as the way they establish and develop their productive and strategic activities (Achrol and Kotler, 1999; Prasad et al., 2001; Trim, 2002)”. Therefore, the business culture focusing on the market considers the consumers as the significant factor in their business strategy (Schulze et al., 2001). Also, the relationships and knowledge are realised as internal strategic factors of enterprises to increase their efficiency (Gronroos, 2000; Ravald and Gronroos, 1996; Vorhies et al., 1999).

High bandwidth communications has a deep effect in the development process while realizing computing and access information. For example, the high speed network is as fast to search an information source in London as it does from the computers or laptops on our own desks. It also used for improving efficiency in video conferencing, flow media and the enterprise networks (Rogers, 1995).

In the future, Telecommunication providers as Internet applications and broadband service providers have big potential. Both technical and policy decisions made in the coming years could have significant impact on our information foundation. Many new high-tech enterprises will emerge with the development of the telecommunication market, these companies could select the best communications services they need from plenty of content providers. In addition, they can decrease the prices in the competitive environment (Peha, 2000).

In the literature review it seems that the articles are all focusing on the influence and the trend of the application all over the world; but this paper tries to research the influence of the broadband technology for the development process of companies in Beijing, without focusing on newest technologies such as 3G network or the large topic such as the influence of telecommunications. It is suitable and significant for me to research the influence of the broadband application for the development of companies in Beijing.

  • Methodology
  • Introduction

For achieving the final goal of this paper, both qualitative method (focus group & interview) and quantitative method (questionnaires) would be used for the investigation. Using qualitative method could help me understand deeply and make the research more flexible, but the results may unrepresentative, the researcher may be biased, and the method may be lack of standardization and time-consuming. Using Quantitative method can collect large scale sample, but the method is inflexible and maybe we have got low response rate. So the mixed use of these two methods could make this paper more deeply and representative.

  • Research Philosophy, Approach and Strategy
  • Research Philosophy

Comparing with the interpretivism and positivism, the most appropriate research philosophy for this paper would be interpretivism. “Interpretivism in the social sciences refers to a method, or group of methods, providing an interpretation of events and phenomena in terms of how the people involved perceive and understand their own experience” (URL: http://en.wikipedia.org/wiki/Interpretivism_(social_science)). This paper is to invest the influence of broadband technology for the development of companies in Beijing, so it is associated with the social sciences. However, positivism is often used for the nature science and rigorous test while interpretivism is used for dealing with the social science such as actions, motives or intentions. For the ultimate goal of this paper, interpretivism is more suitable than positivism philosophy.

  • Research Approach

The inductive method is realised as the scientific method. “Inductive method is a process of using observations to develop general principles about a specific subject. Finding from the observations and then used to make broad statements about the subjects that were examined.” (URL: http://wik.ed.uiuc.edu/index.php/Inductive_methods). This method would be adopted in this paper to build the theory how the broadband applications influenced the development process of companies in Beijing. The deductive method is often used for testing a theory, it uses hypothesis to explain the causal relationship between the phenomenons. But the inductive method is used for building a theory in the interpretivism philosophy to establish views on phenomena, such as gathering information and getting conclusion in the analysis. Therefore, inductive method was adopted as the research approach on which the method and final goal were based.

  • Research Strategy

The research project adopted survey as the main research strategy, both qualitative method (focus group & interview) and quantitative method (questionnaires) would be used for investigating the phenomena on the development of companies which were influenced by the broadband technology. The focus group and interview would focus on the employees in the companies in Beijing which deployed the broadband application; the questionnaires would also be handed out and snowballed to these employees and some random users.

  • Questionnaires

Questionnaires as the data collecting method will be used to examine the attitude of companies in Beijing for the broadband applications, the reasons why these companies choose to deploy the broadband and the effect of the application of the communication technologies. In addition, the questionnaires will also investigate the some details, such as the size of the participant companies, whether they agree to deploy the broadband in their companies, whether they satisfied with the quality in their companies, and test the further applications in their companies. The participants would be some communications engineers and some random people in the business street and high-tech area. For making the questionnaires more effective and easier to analyse, 5-point Likert scale will be used, the questions in the questionnaires would be tried to make simply and closed questions, also the stylish font and attractive colors will be used to show aesthetic appearance. Considering the ethics problem, all the questionnaires will be anonymous. Before handing out the questionnaires to the participants, pilot study will be operated to find out whether it is easy to answer without any obvious mistakes.

For more detail, About 150 questionnaires would be handed out and the final aim is to receive about 90 valid questionnaires. The expectation response rate is 60%. That is because snowball method was used for collecting the data, random sampling also used in the paper, so some questionnaires would not be returned. The questionnaires will be sent to different age ranges in different types of companies. The suitable age range will be between twenty and forty-five involved both male and female. The types of companies will be categorized to traditional companies and high-tech companies for comparing the effect of the application of broadband technology. These factors will be considered and balanced while handing out the questionnaires.

  • Interviews

Qualitative method will be used to investigate whether the companies accept the new technologies to improve the competition and whether the broadband application could help the companies to be more efficient. For completing this investigation, two focus groups will be organised. One group will contain 5-6 communication engineers from different companies to talk about the application of broadband applications in their companies. The other group will contain 5-6 common users invited in the street, the aim of this group is to talk about the whether they support or reject these new applications through unprofessional view. In the focus group I will avoid using double-barreled or multi-barreled questions. For reaching the effect of synergy I will try to use probes and prompts to encourage the participants to say more. Also I will interview 2 senior employees to do the case study about the deep reason why the companies accept or reject the new communication technologies and the effect of that.

After collecting the data, SPSS software will be used to analyse the results, comparing with the Excel software, SPSS has more sufficient and powerful functions such as drawing different types of figures, and could be transferred to Excel format easily.

The limitation of this method is that the number of questionnaires is not sufficient, the reason is that the individual ability is limited, also the time and human resource is limited, but more than 100 questionnaires could avoid biased study, especially through professional and unprofessional view.

  • Conclusion

Both qualitative and quantitative method has been used in this paper, and also interpretivism was adopted as the research philosophy because the topic was associated with the social sciences. The inductive research approach was chosen too for the approach could gathering information and getting conclusion. The professional participants were chosen from the companies which were the leaders in their area and could be easy to collect the data; also half of the questionnaires would be handed out in the street to test the common users' view. Moreover, SPSS will be used to analyse the data.

  • Finding
  • Introduction

In finding section, this paper tries to find out the current situation of broadband deployment in the enterprises, the operation of broadband application in the participant enterprises, the advantages and disadvantages of the deployment and application, which means the positive and negative effects of the applications; at the end of this section this paper tries to infer the future tendency of the broadband applications. The figures and information collected will be analysed by SPSS and Excel involving the logical analysis to search the findings. The figures collected from the questionnaires using the quantitative method will be analysed by SPSS and Excel to search the result and the findings, also the information collected from the focus groups and interviews will be analysed logically and deeply in the paper.

  • The participants for the questionnaires

This paper use random sampling method to select 150 participants who answers the questionnaires, the author of this paper asked some of his friends who are professional engineers in the communications area to finish the questionnaires and snowball these questionnaires to their professional friends. This method is to ensure that some of the reflections are from the professional view. 75 questionnaires were sent to these experts. To extend the size of the investigation, also to investigate the points from common users, 75 questionnaires were sent randomly in the Wangfujing Street, a famous business street in Beijing and Zhongguan country, the most famous high-tech area in Beijing. At the end of data collection, the questionnaires were sent 150 in total and 105 questionnaires were returned. The response rate was 70%.

The size of the participant enterprises

<10

10-100

100-999

>1000

Total

Number

5

35

56

9

105

Percentage (%)

5%

33%

53%

9%

100%

Table 4.2.1 The enterprise size of the participant companies

Different companies can afford different payment to the broadband construction. So it is meaningful to investigate the enterprise size of the participant companies. These participants were from different types of companies, just as shown in table4.2.1, 5 participants were from the companies which have less than ten employees, which contain 5% of the total. 35 participants were from the companies which have between ten and one hundred employees, which contains more than one third of all the participants. 56 participants were from the companies which have between one hundred and one thousand employees, which was more than half of total participants, 9 participants were from the companies which have more than one thousand employees. The following figure 4.2.1 is the pie chart of the participants.

The investigation contains almost all kinds of enterprises, and the mainstream enterprises are big enough to afford the necessary payment for the broadband constructions, so it could keep the results of the investigation was safe, well and truly.

Attitude

Strongly Agree

Agree

neither agree nor disagree

Disagree

Strongly Disagree

Total

Number

22

56

24

2

1

105

Percentage

21

53

23

2

1

100

Table 4.2.2 The attitude towards the broadband application

Five-Likert method was used to invest the attitude the participants towards the application of broadband in their enterprises, they were asked to choose whether they strongly agree, somewhat agree, neither agree nor disagree, somewhat disagree or strongly disagree. As shown in the table 4.2.2, More than half agreed that they support to deploy the application of broadband in their workplace, and 21% of the participants strongly agreed with the deployment of broadband in their workplace. On the other hand, only 3 people in 105 participants disagreed or strongly disagreed with the broadband application. In addition, there are 23% have no attitude towards the deployment of the broadband in their enterprises.

  • The effect of the broadband deployment

One question in the questionnaires sheets is to examine whether the deployment of the broadband has positive effect or not. Through the investment it is easy and safe to draw the conclusion that mostly the broadband application has positive effect for the enterprises for 83% participants believe that as shown on the table 4.3.1.

Attitude

Positive affect

No affect

Total

Number

87

18

105

Percentage

83%

17%

100%

Table 4.3.1 The influence of broadband application

In addition, the questionnaires also investigate the detail influence of the broadband application, 65% participants believe that the broadband application has increased their working efficiency while 36% point out the deployment of broadband enhance the enterprise competitive power. More than half people realized that using broadband could help them to decrease the operation cost, 28% participant considered the broadband application could improve the enterprise management policy. Only 15% participants think there are no effect after deploy the broadband application.

Effect

Percentage

Increase the working efficiency

65

Enhance the enterprise competitive power

36

Decrease the cost

53

Improve the management policy

28

No effect

15

Table 4.3.2 The effect of broadband application

Generally speaking the effect of the broadband deployment has positive effects. The deployment changed the firms to be more efficient, more powerful and more flexible. It is no doubt that most people believe that the broadband applications could help them to work better and more efficient. The further reason is that the global market requires the employees to contact with their friends all over the world and to make the decision quickly, so the broadband could be used widely.

  • The problem of the broadband application

Although the broadband application has many positive aspects, the problems also emerged in the investigation. Over one third participants did not satisfy with the quality of the broadband, which is shown on the following pie chart figure 4.4.1.

Although most people believe that the broadband application has positive effect in their work. 43% participants were not satisfied with their bandwidth of the broadband, and 24% did not think their broadband was stable, sometimes their broadband connections were cut down or the speed was slow. 18% participants need mobile broadband networks because most of time they have to work from one place to another place, 28% employees wanted to deploy more broadband applications such as video-conference and E-business.

It is no doubt that the technologies in modern society make us live efficiently, but the broadband technology has appeared for only three decades. Many mature technologies are not used widely. So the broadband technology has huge potential to develop.

  • The future broadband application

Although nowadays most enterprises has deployed the broadband, there are some problems with these broadband application, some companies have narrow bandwidth, unstable broadband or only a little application, the survey demonstrated that the further applications such as enterprise VPN (Virtual private network), video-conference, mobile office network, E-business, online-shopping were not operated in many companies. So more bandwidth, more stable broadband, more mobility, more application must be the tendency in the future.

  • Conclusion

The results of the investigation are that the broadband application has a positive effect on the development process of the companies; especially the deployment could increase the work efficiency, enhance the competitive power, save the fixed cost and improve the management. Most people agreed that the deployment of broadband in their firms help them to be more efficient, although there are some disadvantages of the broadband applications such as the unstable network, security problem or limited bandwidth. In the future, it is the tendency that more applications would be deployed.

  • Conclusion
  • Finding results

From the questionnaires as the quantitative method and focus group & interviews as the qualitative method, it is safely to draw the conclusion that the influence of broadband technology for the development of companies in Beijing is positive. Most participants believed that the broadband application could help their companies to increase the working efficiency, enhance the competitive power of the enterprise, decrease the cost, and even improve the management policy. But it is also existed some terrible problems, some enterprise did not has enough bandwidth or stable network, some enterprise could not support mobile working environment, some companies have the broadband without any further applications.

To solve these problems above, the improvement of both basic establishment and further application should be employed in the enterprises. With the development of the technologies, optical communications technologies are more and more popular in the deployment in the enterprise or hotel networks. To improve the quality of broadband, optical communications network should be used to replace the traditional cable network. The top speed would be increased ten times from 100M to 1000M.

We can state that it is obviously that the application of broadband deployed in the enterprises has positive and efficient effect for the development of companies according to the survey. Firstly, The deployment and innovation of broadband could increase the work efficiency of the employees; the employees can easily contact their team mates through the Internet or enterprise network based on the high-speed broadband. secondly, the application of broadband could save plenty of unnecessary cost, one of the most suitable cast is the application of video conference, the managers did not have to fly from one place to another place all over the world, they could enjoy the meeting sitting in their own offices without wasting lots of time on the travelling. Finally, the large application of broadband technologies could enhance the competitive power of the enterprises. The development and diffusion of communication technologies could change the firms to be more flexible and efficient, the managers could easier to collect the relative data and make the final decision quickly, and these technologies could help the companies to catch the opportunities in the market and to change the direction to be out of danger.

Although there are many positive effects of the broadband applications, we cannot ignore some disadvantages with the deployment of the broadband. First, connecting to the Internet may cause some security problems; the computers are easier to suffer the attack from the virus and some hackers through Internet, especially some business secrets and bank accounts. The terrible situation could be avoided by setting the enterprise private network, but it is not convenient to contact the customers out of the companies. Second, some customers reflect that the broadband network in their companies is not stable or the bandwidth is not enough, these problems are easy to find out but very difficult to solve. The companies which need more reliable or stable network could invest to build a private network, but it will cost much wealth.

Nowadays many companies only deploy some basic application just like connecting the Internet and send or receive E-mails. These firms have huge potential to improve the broadband application. Many new applications such as enterprise VPN (virtual private network), video conference, wireless office, E-business, On-line shopping and long-distance monitor are ignored in the modern society. These companies could become more powerful with deploying these new applications.

The future trend of broadband application is faster speed, wider bandwidth, more application and less cost. Nowadays many buildings use cable to connect the Internet, it is slow and low bandwidth, with the decreasing cost of optic solution, many buildings in rich area connect Internet with optic cable, the bandwidth and speed is increasing dramatically. Another trend is the development of applications, the current applications are limited, so the further broadband applications have huge markets in the future.

  • Limitation

The limitation of this paper is twofold: First, the database is limited, so all the literature papers are from the Emerald, established by the University of Manchester. It is difficult to find more relevant papers to search the other experts' researches and viewpoints. So maybe the points in this paper are limited or overlap others' suggestions.

The influence and suggestions are all based on the questionnaires, interviews and focus groups. However, the number of questionnaires is insufficient because of the limited time and human resources. But this paper tries to avoid some biased points while analysing the results.

Appendix Ⅰ Questionnaire (English)

  • What attitude do you consider about the enterprise broadband access?

□Strongly Agree □Agree □ Neither agree nor disagree

□Disagree □Strongly Disagree

  • The size of your company

□less than 10 employees □10-100 employees

□more than 100 employees □more than 1000 employees

  • Does your enterprise access the broadband network?

□Yes □No

  • Do you think the application of broadband improve your efficiency?

□Yes □No

  • Do you think the quality of broadband in your company is satisfied?

□Yes □No

If not, which part do you think is not suitable?

□the bandwidth is not enough

□the network is not stable

□I need the wireless network

□I need more broadband application (such as video conference)

□others __________________________

  • Is there any security problem of the broadband applications in your companies?

□Yes □No

  • Please choose the following influence which affects your companies

□increase the working efficiency

□enhance the competitive power

□decrease the cost

□improve the management policy

□No effect

  • Please select the broadband application which you have used

□enterprise VPN (virtual private network)

□video-conference

□wireless office

□E-business

□On-line shopping

□long-distance monitor

□others ____________

□None

  • Do you think it is worth on the cost on the broadband construction?

□Yes □No

Appendix Ⅱ Questionnaire (Chinese)

  • 您对于企业宽带接入持何种态度
  • 非常支持 □支持 □无所谓 □反对 □非常反对
  • 您所在公司的规模

□10人以下 □10-100人 □100人以上 □1000人以上

  • 您所在的公司是否接入了宽带网络

□是 □否

  • 您认为宽带是否有效地提高了您的办公效率

□是 □否

  • 您认为目前公司为您提供的网络质量是否符合您的要求

□是 □否

如果不符合要求,您觉得需要在以下哪些方面提高

□提高网络带宽

□提高网络稳定性

□部署移动宽带网络

□增加网络应用,如视频会议

□其他 __________________________

  • 您认为您公司的宽带应用是否存在网络安全风险

□是 □否

  • 您认为企业的宽带应用对您公司的影响是

□提高了员工的工作效率

□增强了市场竞争力

□减少日常成本

□改善管理机制

□没有明显影响

  • 下面的宽带应用您用过的有(可多选)

□企业VPN □视频会议 □移动办公 □电子商务

□网上购物 □远程监控 □以上皆无 □其他 ____________

9.您认为公司在宽带网络建设上的花费是否值得

□是 □否

Appendix Ⅲ Focus group questions

  • Does your company have sufficient fund to afford the broadband construction?
  • What attitude do you hold about the enterprise broadband access?
  • Do you think the application of broadband could improve your work efficiency?
  • Are you satisfied with the quality of broadband in your company? If not, what problem do you think is not good enough?
  • Is there any security problem of the broadband applications in your companies?
  • Do you think it is worth on the cost on the broadband construction?
  • Could you expect the broadband applications in the future?

Appendix Ⅳ Interview

Notice: The following is not the whole script; I just record the main points in the conversation without other unimportant words.

Q: Does your company have sufficient fund to afford the broadband construction?

A: Yes, I think my company has enough money to build a broadband network, even I think our enterprise network is one of the best networks in Beijing.

Q: What attitude do you hold about the enterprise broadband access?

A: I think it is necessary for the companies, nowadays everyone should contact with each others, the companies connecting the Internet could do businesses through Internet, also, it can make the trade easier.

Q: Do you think the application of broadband could improve your work efficiency?

A: Of course, you know, everyday I need to mail somebody for asking them to do something or receive some tasks, I even cannot work without the broadband network.

Q: Are you satisfied with the quality of broadband in your company? If not, what problem do you think is not good enough?

A: En…, generally speaking I am satisfied with the quality of broadband, that is because there is the private network in my company, but sometimes the network is not stable on occasion.

Q: Is there any security problem of the broadband applications in your companies?

A: I think there is not any problem in my company, you know, my company is a communication equipment provider, we design our network ourselves, so we don't need to worry about that.

Q: Do you think it is worth paying the cost on the broadband construction?

A: Obviously it is worth spending more payment on the broadband construction, you know, my company has some sub companies all over the world, so we need to join in many video-conferences or telephone meetings. Sometimes I cannot order the suitable meeting because all the resources were ordered, it is very bad things.

Q: Could you expect the broadband applications in the future?

A: Maybe the private enterprise network will be deployed widely in the future. Nowadays many firms connect to the Internet without any security defender; I think the security problem may be the biggest problem in the future.

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