Privileges Provided By Pan Asia Bank Commerce Essay

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PABC Bank has developed into one of the leading providers of financial services in the country and strives constantly to find opportunities to better serve their customers, their shareholders and the communities in which they operate. PABC Bank has been recognized nationally as well as regionally for its accomplishments in innovative products, including:

Pioneered in introducing the Micro Credit Card in Sri Lanka

Introducing the first home cash delivery service

Providing the first ever trilingual SMS Banking services

Nominated as the "Fee Free" encashment centre in Sri Lanka through American Express TC delivery services

Pioneered in introducing Mcredit

Throughout the years PABC Bank has developed a strong reputation for providing outstanding service to clients and strongly supporting local communities.

PABC bank Scope

PABC Bank delivers a comprehensive range of innovative banking services and financial solutions to individuals. their philosophy is to deliver value at affordable cost to meet customer's needs through innovative solutions. Products and services within the Personal Banking services include attractive account schemes, deposits and investment schemes, credit cards, loans, leasing and assistance in insurance schemes through relationship banking. they deliver these products and services through wide network of PABC branches, PABC ATMs, Online Banking and SMS Banking services adding convenience to the customers and giving options to Bank the way the customers want and not how the bank wants.their Consumer banking Services Center support our entire valued customers through the branch network with their foreign exchange needs in traveling overseas and their Credit Card needs.

Purpose of PABC bank

Corporate Banking

Enterprise Banking overlook is dedicated to support and promote Sri Lankan business enterprises, evolving beyond mere financing to providing business solutions to assist entrepreneurs in building their businesses, protecting their assets and unlocking their wealth.

We deliver a whole suite of financial products and services to help local enterprises in their growth domestically as well as in their expansion overseas. These include loan facilities, fixed asset financing, trade financing, cash management services, leasing and hire purchase loans, business protection products such as treasury instruments, as well as government financial assistance schemes in addition to our lending products. Enterprise Banking customers enjoy convenient and efficient service, facilitated by our dedicated group of employees, our network of branches, and various self-service banking channels including our electronic banking platform 'PABC Online' which is accessible anytime, anywhere.


International Trade &FCBU

Foreign Currency Banking unit caters to

Business Enterprises Approved by the board of Investment of Sri Lanka (BOI)

Exchange houses / Foreign currency banking units

Non resident Companies / Individuals

Companies / resident approved by Exchange control department of central bank of Sri Lanka

Customers are eligible to obtain the following facilities for designated currencies

Working capital finance /Overdrafts

Project financing /syndicated loans

Trade finance.

Issuance &Documentary credit

Import / Export Loans

Shipping Guarantees

Export DC advising and conformation

Export bill negotiation / Discounting

Imports / Exports collections

Integrated payment solutions

Integrated receivable solutions


Benefit for the customers

Normal exchange control regulations not applicable

No Customs duty

Lower interest rates on borrowings

No effect on exchange rate fluctuation

Tax benefits

With the expertise and the know-how of our 'Trade team' we are able to offer you professional advice and efficient services.

Money Market &Foreign Exchange (Treasury)

PABC extends a broad range of capabilities in foreign exchange and derivatives, money market and securities trading, to corporations and financial institutions. PABC trades in a comprehensive product range, including foreign exchange, as well as interest rates and derivatives. Treasury &Markets provides total solutions to serve all PABC clients' hedging and investment needs with a national and international emphasis.

We provide innovative responsive and affordable banking services and solutions, with the objective of achieving local dominance and regional leadership.

Values shred by employees

PABC Bank recognizes that its long-term corporate success depends, among other things, on its ability to conduct its business in a responsible and responsible manner. It therefore operates on an organization wise Code of Conduct. The Code is a form of voluntary self-regulation which was first established for several years. It defines 12 core values that all PABC Bank employees are required to follow when performing business operations or when interacting with colleagues, clients and other stakeholders.


Ethical Values

Performance Values







Service Excellence



Risk culture




Task 4

The organization management can be mainly categorized into three levels they are

Strategic management

Tactical management

Operational management

Strategic management

Strategic or institutional management is the conduct of drafting, implementing and evaluating cross-functional decisions that will enable an organization to achieve its long-term objectives. It is the process of specifying the organization's mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives and then allocating resources to implement the policies, and plans, projects and programs. A balanced score card is often used to evaluate the overall performance of the business and its progress towards objectives.

"Strategic management is an ongoing process that evaluates and controls the business and the industries in which the company is involved; assesses its competitors and sets goals and strategies to meet all existing and potential competitors; and then reassesses each strategy annually or quarterly [i.e. regularly] to determine how it has been implemented and whether it has succeeded or needs replacement by a new strategy to meet changed circumstances, new technology, new competitors, a new economic environment., or a new social, financial, or political environment."

Tactical Management

Tactical Management works at a lower level than strategic management. Databases, spreadsheets, financial packages, and management packages all provide useful information that can be reviewed to benchmark an operation and help plan new strategies for improving production. Tactical management implements strategies by providing the necessary information at the times and places where decisions need to be made. While a good strategy might identify capital investments for production, tactical management would use knowledge about an ongoing production process to maintain and improve a product "in process.

Operations management

Operational management is an area concerned with the production of goods and services, and involves the responsibility of ensuring that operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

Operations traditionally refer to the production of goods and services separately, although the distinction between these two main types of operations is increasingly difficult to make as manufacturers tend to merge product and service offerings. More generally, Operations Management aims to increase the content of value-added activities in any given process. Fundamentally, these value-adding creative activities should be aligned with market opportunity for optimal enterprise performance.

Responsibilities of different levels of managements

Strategic management

Responsibilities of bank chief executive officer

·       Ensure the customer banking operations are well-designed and exceeding client's prospect.

·       set up objectives of organization

·       Planning and developing policies

·       planning annual budget

·       Conduct board meetings


Responsibilities of deputy general manager in retail banking

·       Monitor the growth of lending base

·       Manage the branch network

·       Analyse growth of customer base


Responsibilities of deputy general manager in Information technology

·       Provide system solutions

·       Implement system strategies

·       monitoring total IT strategies

·       Provide consultancy for CEO regarding IT


Responsibilities of deputy general manager in risk management

·       Manage risk of organization

·       Identify non-performing loans

·       Granting risk free facilities

·       handling recovery and property collection

·       handling credit operational unit


Head of finance

·       Manage all finance activities of the organization

·       Identify the ways to increase the profit of the organization

·       Preparation of Financial Statements

·       forecasting the organization financial position

Responsibilities of Head of Human resource department

·       Develop and maintain human resource polices

·       Recruiting staff for the organization

·       Ensure proper communication at all staff levels

·       To facilitate improvement of staff with special focus on Line Management


Responsibilities of Head of Audit

·       Identify unethical transactions

·       Supervise internal audit operations

·       Conduct audit programmes

·       Carry out operations collaborate with risk management department

·       Establish internal audit policies


Responsibilities of Head of Marketing

·       Provide long term marketing strategies

·       Conduct market research to decide market desires for existing and future projects

·       Analysis current market status

·       Improve the productivity of marketing projects

·       Promoting bank establishment


Responsibilities of Head of treasury

·       Control transactions of the organization according to the Central bank regulations

·       Controls the sales and purchase of foreign currency

·       Monitor all money market operations

·       Managing varied projects which have high profits and high risks

·       Monitor money borrowing and lending transactions from/to other financial organizations


Responsibilities of Head of operations

·       Monitor cheque clearing operations

·       Control swift operations (telex etc...)

·       Administrates credit card and debit card issuing process

·       Monitor letter of credit opening process