People Management In An Fe Setting Commerce Essay

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This assignment is about the London School of Business and Science and it is required to explain the structure and culture of the organisation. Every organisation needs to use the people management strategies to manage its employees effectively. There is explanation about the motivational theories used by the business to motivate its employees. Moreover, there many benefits which a business can get with help of those motivational theories. This has been explained in the assignment.

About the organisation

Task 1.1 An explanation of the structure of organisations and how this impacts on people in organisations (AC 1.1).

Organization structure - The organization structure is the way in which the flow of chain of command in the organization or in simple words it is a way how any organization work (Broudy, 1973).

There are many type of organizational structure exist. In the flat structure the chain of command is short and people who are at the same level are large in number but it is not good for organization because it lower the growth of the organizations. Another type of organizational structure is tall structure in the tall structure the chain of command is long and according to the hierarchy. It is often called hierarchy structure. Functional type of organization structure is also exist in which the organization is divided into different departments and according to the function such as marketing, accounting. There is also a mixed type of organizational structure in which there is a mixture of two different structure exist such as flat of functional and tall and functional (Goyal 2006).

The organization structure of London School of Business and Science

Organizational Structure and Organizational Chart



Director International


Dean Academic

Program CoordinatorProgram Coordinator

International Marketing Executive

Domestic Marketing Executive

This is an organization structure that already exists in the London School of Business and Science and it is a functional organizational structure and this is suitable for this organization. The functional organization structure is very efficient because now the company can focus on its each department equally because there is a separate department for each function. The direction of flow of command is top- bottom because all important decision are taken by the trustees and then principle. The functional organizational structure and role culture both contributes in the success of the company because in the role culture person who play the role he take the decision and in the functional structure there is separate department for the performing different activity of the company and separate person for performing different tasks of the department and every person has the right to take the decision according to the task perform by him (Cochran 1963).

Task 1.2 An outline of the culture of organisations and an analysis of how organisational culture impacts on people in organisations (AC 1.2)

Organization culture - the culture of any organization is referred to all the belief and value of the organization. Culture of any organization means the way how any organization works.

There are four type of organization culture given by the Charles handy

The power culture - In the power culture the handy describe that the power of organization is concentrated in few hands only and all the decision are taken by that central person. The ability of the power culture to adapt to changes in the environment is very much determined by the perception and ability of those who occupy the positions of power within it. in the power culture the ability of single person is checked (Broudy, 1973).

Role culture - In the role culture the power is given to the person according to their ability and skills. Handy suggests that this culture is appropriate in organizations which are not subject to constant change. In the role culture the decision making power is in all those hand whose has to perform certain task. A role culture cannot exist in that organization where rapid change occurs.

Task culture - This culture is exist in those organization in which research and development occur and the decision making power is given to the few people for some time. It exists in those organizations where continuous changes occur and where close links between different departments is exists (Goyal 2006).

Person culture - This type of culture is not suitable for the business organization because in this type of culture all people share the same power. Organizations which portray this culture reject formal hierarchies for 'getting things done' and exist solely to meet the needs of their members.

Role culture will be suitable for this organization because in the role culture all the responsibilities are distributed according to the ability and skills of a person. In the role culture the distribution of authority and power is according the role played by that person. There is high formalization and high centralization in the role culture this means the person for example like the marketing head of the department has to plan the marketing plan for the company so he will have the power to take the decision that how the marketing would be done. He can take the decision about the route plan for the marketing channel of distribution and about the media for the advertisement (Cochran 1963).

Task 1.3 An analysis of leadership styles and their effects on individuals and teams (AC3.1)

A leader is person who can command the people and make the people work according to him but a leader always works for any goal and he has some responsibilities and authorities. This is not always possible that a leader always behave in a same manner because the behaviour of the leader changes according to the situation and type of subordinates he is handling. There are many different styles of leadership which shows the different behaviours of the leadership (Broudy, 1973).

Autocratic and Aspiration visionary style-in aspiration leadership style the leader provides the direction to subordinates. He plans everything about the business and explains his plans to other and how other has to perform.

In public relation style - in this style leader tell his subordinates that how they have to behave with other and how they have present them self. This style of leadership is quite new and very beneficial for the organisation because now a day's companies are more towards its customers and if the leader of the company will behave with his subordinates in a good manner then the subordinates will learn the good behaviour skills and they will behave in the same manner with the customers.

Democratic/Human resources style - in this type of leadership style leader give support to their subordinates' .he share hand with subordinates and try to help the work all through their work. In this style a leader help his subordinates in their working (Cochran 1963)

Financial engineering style- in this type of style leadership play full supervisor role and he has all command in his hand.

Leziz Fair Style - in this type of style a leader behave like a father and he take all his decision on his own but before introducing any new change or any new decision he take opinion from his subordinates.

Analytical style - an analytical style leader analysis the full situation and then make plan according to situation. In this leader don't make the decision on the basis of his own perception. He take time to analysis the situation and that is why it is time consuming (Broudy, 1973).

But I like public relationship style because with the help of this I need to learn how we can make good relation with people because I am working in a customer service organisation. A leader should not only instruct his employees because it is not possible that everyone know about all activities. He should tell them how they need to perform any activity (Goyal 2006).

Task 1.4 Review people management strategies used in organisations (AC 5.1) and

Every organisation has people from different background experience and knowledge and it become very difficult for the business to manage them properly. There are some strategies are used by the organisation to manage its employees. The strategies to manage employees are as follows

Setting objectives for employees - There is one strategy to manage its employees is to get the objectives for its employees and then checks their performance with respect to those objectives. If the employees will not have desired output then corrective actions could be taken and if the employees will be aware about their objectives they will try to achieve those objectives.

Daily reports - The organisation can use daily reporting system to check the performance of the employees and this will help in managing the people because when people will have the fear about daily report then they will perform better (Goyal 2006).

Organisation use different types of strategies to manage its employees. Employees are the biggest assets for the business. If any businesses have satisfied employees then it can easily get success in the market.

Task 1.5 Explain the benefits of flexible working practices to individuals and organisations (AC 3.2)

The flexible working environment means the giving liberty to the employees to work in their own way. The flexible working environment has very good impact on the employees because employees feel frustrated if their superiors keep on telling what to do . The management should only concern about the result not with the methods to get the result (Broudy, 1973). The employees should give the flexibility of work place and timing for work and this will help in increasing the productivity of employees because when the employees will not have the stress of reach the work place on time and the stress of observation by superiors then they can perform better.

The flexible working practices has many benefits for the business

Create job satisfaction - The flexible working practices create the job satisfaction among the employees because employees can freely complete their work the interference of anyone.

Attract higher level of skills - The flexible working practices help the business in getting the highly skilled employees because a person with good knowledge and skills wants to work where there is no stress regarding work.

Decrease absenteeism of employees - The flexible work practices help the business in decreasing the absenteeism of the employees (Broudy, 1973).

Improve competition - The flexible work practices help in improving the competition in the market because every wants to change in it according to the change in market conditions.

Task 1.6 Using motivational theories, assess how the working environment impacts on people performance (AC 3.3),

Every business has large number of employees and every employee of the organisation need motivation. There are many types of motivation theories has been given. According to the Maslow hierarchy need theory there are five type of needs for the individuals and these needs should be fulfilled according to the hierarchy. First of all the basic needs come which deals about the food, cloth and shelter of the people (Puri and Bansal 2008). Second type of need is safety of the people and after the completion of the basic needs every person needs safety for oneself. Then social needs comes as u know human being is a social animal and he needs people to socialize. Fourth needs is the self esteem. When a person have enough money safety and he has friends or social network then he has desire for self esteem which means self respect among people. Last need of this hierarchy is self actualization. After getting everything a person want luxury items for oneself.

Source - learn

According to Herzberg's theory (Goyal 2006) there are two types of factors. One is call motivational factors and another is hygienic factors. Motivational factor is very important for the improvement of the performance of the employees whereas hygienic factors. This hygienic factor is very important for the satisfaction of the employees but it alone cannot satisfy the employees. The combination of both factor is very important the full satisfaction of employees.

Task 1.7 Assess how organisations ethical practices impact on the motivation levels of the staff (AC 3.4) and

There ethical practices of the business help in motivating its employees because ethical practices ensure that business will not harm anyone with its activities. All the activities of the business will planned after taking care the ethical issue in mind. The benefits of the employees should be given to them and business will ensure the all the employees will be treated equally and there will be a respect for everyone's culture. None will make fun of other customs and traditions.

If the business will provide all these facilities to employees then will become a habit of employees to respect each other emotion, customs or tradition. Moreover, this will help in building the moral of the employees and the employees will be motivated towards the organisation. Without any fear the employees will be able to fully concentrate on their work and their will give better output.

Task 1.8 Evaluate how the CSR agenda is used to motivate employees (AC 3.5)

The CSR means the corporate social responsibilities. Every business has some responsibilities towards the society and business activities should not affect the social life. There should not be any harmful affect on the people through the business activities and society should get some benefits from the business such as quality products etc (Puri and Bansal 2008). The corporate social responsibility agenda help the business in motivating its employees because when employees find that business is taking care of the society then it will definitely take care of its employees.

Besides this if businesses have satisfied society then people will like its products and buy more and more products. This will lead to increase in the sales as well as profit. Business will have high chances to survive for long time in the market and the employees of the company will have their job for long time. This way the CSR agenda of the business help in motivation of the employees. The CSR agenda help in promoting the rights of the workers. Now a days everyone want to work in a better workplace.

The workforce

Task 2.1 There are always differences between people within the organisation (eg skills, attitudes, experience). Explain how these differences impact on personal behaviour at work (2.1).

In an organisation there is large number of people work and everyone is different from other in respect of many contexts (Puri and Bansal 2008). All these different of the people effect the behaviour of a person. The differences among the people are as follows

Skills - People could be different from each other in context of skills and someone could have better communication or other could have better leadership skills.

Impact - the person who will have leadership skills can manage the people in an effective manner and get the desired result out of them. A leader will be extrovert in nature.

Knowledge - People could be different from each other in the matter of knowledge. Few people could have good knowledge about one aspect of the business and other could have different aspect.

Impact - This difference also affect the behaviour of the person because who will have good knowledge about computer then he will keep on telling other about way of working with computer. Good knowledge about something bring confidence among the employees.

Attitude - People could have different attitude towards different thing. For example the change in organisation structure could be taken as a positive change by few people and negative by others (Arora 2007).

Impact - A positive attitude people will never let down and keep on going always.

Personality - there is a difference of personality among the employees.

Task 2.2 How is this dealt with? Analyse the management styles needed to deal with differences in behaviours (AC 2.2).

Every business use different style of management to manage its employees. In any organisation there are different types of employees work and due to those different they can work together without any supervision or management style because people with differences cannot agree on same point and cannot take any decision without help of supervisors. That is why management style is required.

For the above given organisation there is autocratic management style because all the decision have been taken by the top management. This is a good ideas to adopt the autocratic leadership style because if the management will let its employees to take decision then they will start arguing with each other and decision making will be delayed. To manage the people effectively the autocratic styles is appropriate (Puri and Bansal 2008).

Task 2.3 Explain how motivation theories can be applied to developing people (AC 4.1), and

Maslow theory is still also applying in the today workplace because it have keen sense of reality aware of real situations - objective judgment, rather than subjective, means it have a complete sense of reality. This theory is related to the reality because all needs are relevant and a person can think about his higher needs only after the fulfillment of his lower needs. All the company are now days focusing of this theory and these companies have to pay at least basic salary to its employees and these companies company can pay higher amount then that its basic salary but cannot pay less than basic salary. All companies provide safe working environment to its employees.

The Herzberg theory apply in today business because there are few hygienic factors like company policy and relationship with boss and peers (Arora 2007). On the other hand motivation factors like bonus, salary, responsibility and authority. Companies are fulfilling both factors together.

Task 2.4 The different uses of coaching and mentoring in organisations (AC 4.2).

Coaching and monitoring are very important for the organisation because this coaching and monitoring help the business in assessing its development. If there will no coaching and monitoring then employees will perform without any objectives. There are many other use of coaching and monitoring

To measure the performance - The coaching and monitoring help the business in analysing its performance with respect to the predetermined objectives. A business should measure its performance so that it can find how much work has been completed and how much.

To find the effectiveness of the performance - The coaching and monitoring help the business in assessing the effectiveness of the performance by comparing standard objectives with the actual result (Arora 2007).

To set the new objectives - The coaching and monitoring help the business in setting new objectives for it because with the help of coaching and monitoring business can find what are the objectives have been achieved and what it need to achieve.

Task 2.5 Analyse the benefits of training and development to individuals and organisations (AC 4.3)

When any organisation hires new employees then it provides training to its new employees whereas for its existing employees it organise both training and development programme. These training and development programme serve many benefits to the business and employees

Benefits for employees

Familiar with new technology - The training and development programme help the employees to get familiar with new technology and learn working on new machinery.

Avoid accidents - The training and development help in avoiding the accidents in the organisation because when the employees will know about the working of the machine then they will operate them correctly and accident can be avoided.

Improve knowledge - The training and development plan help in the improvement of their knowledge their trainers will share their experiences and knowledge with them.

Benefits for organisation

Increase in productivity - The training and development programme help the business in increase in its productivity because when the employees know how to operate machine they will take lesser time to product unit product (Arora 2007).

Reduce wastage - The training and development programme help the business in reducing its waste because employees will be very well aware about the procedure to make the product.

These are some benefits which a business or employees can get from training and development program and a business should organise the training and development after analysing the situation of its employees.

Task 2.6 Assess the impact of people management strategies on people (AC 5.2).

These strategies have very good impact on the business because the performance of the employees will improve. When the employees will have the fear about their daily assessment then it will become their habit to give good output. The employees will become more serious about their work and they will try to complete their task on time. This will help in improving their knowledge because along with the completion of their task they will acquire new knowledge with every new assign work (Arora 2007).

Improve performance - The people management strategies help the business in improving the performance of its employees because the employees work better when they know that someone is there to check their performance.

Employees become serious about their work - If the organisation set the objectives for its employees and the employees have to achieve those otherwise they will be fired then the employees will put their maximum effort in the completion of task and it will become their habit to complete task on time.


Task 3.1 Recommend the strategies to prom

Recommendations - The business should try to keep its employees satisfied with the strategies it made to manage the employees. A business incur large amount to cost to hire a employee so it should retain its employees otherwise business again need to spend its time and money on hiring new employees. A business should all its employees equally and takes their suggestion while taking any new decisions. Instead of purely autocratic management style the business should keep in changing its management style according to the types of decision required and nature of the situation.


In this assignment there is description of the London School of business and Science about people management strategies used by the business. There was brief explanation about the organisation structure and culture used by the business. This organisation use functional organisational structure and role culture. There is a autocratic management style has been used by the business to manage its employees.