Motivating Employees To Perform To Their Maximum Potential Commerce Essay


Is a term used to refer to how employees are managed by organizations, or to the personnel department charged with that role. The field has moved from a traditionally administrative function to a strategic one that allegedly recognizes the link between talented and engaged people and organizational success. The field draws upon concepts developed in Industrial/Organizational Psychology and System Theory. Human resources has at least two related interpretations depending on context. The original usage derives from political economy and economics, where it was traditionally called labor, one of four factors of production although this perspective is changing as a function of new and ongoing research into more strategic approaches at national levels. This first usage is used more in terms of 'human resources development', and can go beyond just organizations to the level of nations. The more traditional usage within corporations and businesses refers to the individuals within a firm or agency, and to the portion of the organization that deals with hiring, firing, training, and other personnel issues, typically referred to as 'human resources management'.

Human resource management

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Strategic and coherent approach to the management of an organization's most valued assets the people working there who individually and collectively contribute to the achievement of the objectives of the business. In simple understanding, HRM means employing people, developing their capacities, utilizing, maintaining and compensating their services in tune with the job and organizational requirement.

Its features include:

Organizational management

Personnel administration

Manpower management

Industrial management

HRM strategy

An HRM strategy is the means as to implement the specific functions of HRM. An organisation's HR should include recruitment and selection policies, disciplinary procedures, reward/recognition policies, an HR plan, or learning and development policies, however all of these functional areas of HRM need to be aligned and correlated, in order to correspond with the overall business strategy. An HRM strategy is a plan, concerning the implementation of specific HRM functional areas.

An HRM strategy typically consists of the following factors:

"Best fit" and "best practice" - meaning that there is correlation between the HRM strategy and the overall corporate strategy. As HRM seeks to manage human resources to achieve properly organisational goals, an organisation's HRM strategy seeks to accomplish such management by applying a firm's personnel needs with the goals/objectives of the organisation.

Close co-operation between HR and the top/senior management, in the development of the corporate strategy. Theoretically, a senior HR representative should be present when an organisation's corporate objectives are devised. This is so, since it is a firm's personnel who actually construct a good, or provide a service. The personnel's proper management is vital in the firm being successful, or even existing as a going concern. Thus, HR can be seen as one of the critical departments within the functional area of an organisation.

Continual monitoring of the strategy, via employee feedback, surveys, etc.

Employee Remuneration

When people work for a company, they expect from the company something in return for their efforts. Employee remuneration refers the Compensation or reward given by companies to their employees. The remuneration to employees can be broadly divided in two types. The first is the pay, which they can spend as they please. The second is the job facilities provided to them to improve their effectiveness and comfort on the job. These can be provides in physical form such as company car, or as payment of expenses like travel, lodging, dining and entertaining incurred while performing company work. Companies also provide to their employees "fringe benefits" which combines the features of pay as well as on the job facilities. Employees also expect to derive job satisfaction from their work - this is the feeling of satisfaction and enjoyment they feel in the process of performing their work, and not something given in return for their work. The amount of the remuneration as well as the form and way in which it is paid has major implication on employee performance and cost. The pay can have two components. A fixed pay independent of the performance levels of individual or groups of employee, and a variable pay linked to the performance levels. Fixed amount is to satisfy need for income stability, and the variable component is to stimulate and reward greater effort. The fixed pay may be paid in several different forms and under different names - like basic salary, dearness allowance, city compensatory allowance, and house rent allowance. Here it will be useful to clarify that although dearness allowance varies with the price index, it forms part of fixed component of employees earning as it is not linked to on the job performance. The variable pay is also paid by companies under different names like incentive, commission, and bonus. To simplify our discussion here we will use the term incentive to include all types of variable components monetary compensation. The incentives can be of different types, and can be linked to the performance in different ways.


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Rudimentary employee benefit programs were brought over from Europe and implemented in the colonies. In fact, one of the first recorded benefit programs in American history was the Plymouth Colony settlers' military retirement program, which was established in 1636. Subsequent benefit programs of note included: Gallatin Glassworks' profit sharing plan (1797); American Express Co.'s private employer pension plan (1875); Montgomery Ward's group health, life, and accident insurance program (1910); federal tax incentives to employers sponsoring pension plans (1921); and Baylor University Hospital's group hospitalization program (1929).

Despite the implementation of several different types of benefit programs in both the government and private sectors, employee benefits before the 1930s were negligible by current standards. The Great Depression, however, provided an impetus for the formation of more advanced and substantial social mechanisms that could provide economic stability. Of import were the retirement provisions of the Social Security program enacted at the federal level in 1935. Tax-favoured status for compensation received by employees during sickness or injury was added in 1939.

After World War II, federal government initiatives caused a variety of benefits to become more popular with private-sector employers. For example, health-insurance premiums were made tax deductible to employers and became non-taxable to employees. As a result, health insurance and other benefits became extremely cost-effective forms of compensation in comparison to wages and salaries. Furthermore, tax-favoured benefits became a popular bargaining tool for unions seeking to improve their total pay package. As living standards increased, moreover, people in industrialized nations began to view health insurance and other benefits as necessities, and even entitlements or individual rights.

Largely as a result of government policies, employee benefits in the public and private sectors exploded during the 1950s, 1960s, and 1970s. Government mandates required that employers supply their workers with benefits such as workers' compensation, Social Security, and Medicaid. And new tax laws goaded employers to offer a smorgasbord of optional benefits such as pension plans, life insurance, stock bonuses, dental care, child care, cafeteria plans, and many more. The proliferation of private-sector benefits ebbed during the late 1970s and 1980s, as the post-war U.S. economic expansion slowed and a new corporate cost-consciousness emerged. Nevertheless, by the late 1980s the federal government estimated that employee benefits represented about 36 percent, or $814 billion, of all wage and salary payments in the United States.


Employee benefits are any kind of compensation provided in a form other than direct wages and paid for in whole or in part by an employer, even those provided by a third party. Third-party benefits include those offered by the government, which disburses Social Security benefits that have been paid for by employers.

Benefits fall into ten principal categories based on their function: educational, employee incentive, family, government, health, lifestyle, recreational, retirement, savings, and transportation benefits (examples provided below). While some benefits are mandatory-those required by federal or state legislation-the majority are supplementary. With supplementary benefits, employers choose whether or not to offer them. Mandatory benefits provide economic security for employees who lack income as a result of unemployment, old age, disability, poor health, or other factors. Supplementary benefits not only serve as safety nets for employees, but also as incentives to attract employees and to encourage employee loyalty.

Based on the book Employee Benefits: Plain and Simple, the major benefits included in each category are listed below:

Educational Benefits (Supplementary)

Training/Continuing Education

Tuition Reimbursement

Personal Development


Employee Incentive Benefits (Supplementary)

Anniversary Programs


Direct Deposit


Food Services

Profit Sharing

Discount Program

Severance Pay

Family Benefits

Child Care (Supplementary)

Family/Maternity Leave (Mandatory)

Flextime (Supplementary)

Accident Insurance for Children and Spouse (Supplementary)

Home Purchasing Assistance (Supplementary)

Government Benefits (Mandatory)

Social Security


Supplemental Security Income

Unemployment Insurance

Workers' Compensation

Health Benefits (Supplementary)

Medical Coverage

Dental Coverage

Vision Coverage

Physical Examinations

Sick Days

Health Club Memberships

Fitness Center

Lifestyle Benefits (Supplementary)

Bereavement Leave

Dependent Life Insurance

Life Insurance

Paid Holidays

Reimbursement Accounts


Recreational Benefits (Supplementary)

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Athletic Teams

Country Club Membership

Entertainment Bonuses: Theater or Sports Tickets

Social Functions

Retirement (Supplementary)

Individual Retirement Accounts (IRAs)

Pension Programs

Retirement Advice

Salary Deferral

Savings (Supplementary)

Credit Union

Matching Savings

Stock Options

Thrift Savings

U.S. Savings Bond Offers

Transportation (Supplementary)

Car Allowance


Company Car

Mass Transit Passes

Moving Expenses

Relocation Assistance and Subsidies


Benefits are an important means of meeting employees' needs and wants. Employers frequently use optional or supplementary benefits as incentives to promote employee longevity, by attracting and keeping good workers. However, the primary role of employee benefits is to provide various types of income protection to groups of workers lacking income. Such income protection offers individual security and societal economic stability. Five principal types of income protection delivered by benefits are: (1) disability income replacement, (2) medical expense reimbursement, (3) retirement income replacement, (4) involuntary unemployment income replacement, and (5) replacement income for survivors. Different mandatory and voluntary elements of each of these categories are often combined to deliver a benefit package to a group of workers that complements the resources and goals of the organization supplying the benefits.


Benefits that provide disability income replacement include government programs such as Social Security and workers' compensation. The bulk of these benefits are mandatory, although numerous supplementary plans, most of which are tax favored, exist. Most organizations seek to assemble a disability package that will provide adequate safeguards, yet not act as a disincentive to return to work. A common objective is long-term income reimbursement of 60 percent of pay, which is preceded by higher levels of reimbursement, often as much as 100 percent during the first six months of disability. Long-term disability pay typically ends at retirement age (when pension payments begin), or when the worker recovers or finds another job. In addition, supplementary benefits such as disability insurance helps employees weather periods without pay due to disabilities not covered by government programs. Other disability related incentives may include sick pay, including cash awards for unused sick days at the end of the year. Employers may vary the quality of their disability package with different copayment options, limits on payments for voluntary coverage, and extended coverage for related health insurance, life insurance, and medical benefits related to the disability.


Medical expense reimbursements are one of the most expensive and important of supplementary benefits. The two primary types of voluntary medical coverage options are fee-for-service plans and prepaid plans. In addition to voluntary plans, government-backed health-care plans, such as Medicare and Medicaid, serve as safety nets to furnish medical coverage to select groups of society and to those least able to afford other types of health insurance. In the early 1990s, about 67 percent of all full- and part time employees received medical coverage, according to the U.S. Bureau of Labor Statistics. About half of these employees were covered by employer paid individual insurance policies.

Under traditional fee-for-service plans, the insurer pays the insured directly for any hospital or physician costs for which the insured is covered. Under a prepaid plan, insurance companies arrange to pay health care providers for any service for which an enrollee has coverage. The insurer effectively agrees to provide the insured with health-care services, rather than reimbursement dollars. Prepaid plans offer the advantages of lower costs, which results in reduced administrative expenses and a greater emphasis on cost control. The most common type of prepaid plan is the health maintenance organization.

Most plans cover basic costs related to: hospitalization, including room and board, drugs, and emergency-room care; professional care, such as physician visits; and surgery, including any procedures performed by surgeons, radiologists, or other specialists. More comprehensive plans provide greater coverage, especially of miscellaneous services not encompassed in basic plans, such as medical appliances and psychiatric care. The most inclusive plans eliminate deductible and coinsurance requirements, and may even cover dental, vision, or hearing care.

There are several specific methods that companies can use to vary the level of voluntary benefits provided in their medical benefit packages. For instance, employers may offer a high-deductible coverage plan as a way of lowering the cost of a plan (the deductible is the amount of initial costs covered by the insured before reimbursement begins). Likewise, different levels of coinsurance and copayments are usually available. For example, a beneficiary may be required to cover 10 percent of all costs incurred after the deductible amount up to a total of $100,000 (for a total payment by the insured of $10,000). A more expensive plan may reduce the beneficiary's share of those costs to 5 percent, or even zero. The total limit on insurer payments can also be adjusted: an individual lifetime maximum of $250,000 to $1 million is common.

Auxiliary medical-related employee benefits include wellness programs that teach and encourage exercise, weight control, how to stop smoking, and similar health benefits. Many companies also provide financial incentives for workers who achieve specific health-related goals, such as a certain height-to-weight ratio.


Companies provide retirement-related employee benefits through three avenues: Social Security, pension plans, and individual savings. Social Security mandates that workers and employers jointly fund an account that is managed by the federal government. The combined contribution totals about 15 percent of a worker's total salary. The money is placed in the fund, and most of it is invested in interest-paying securities and bonds backed by the government. The government pays benefits to beneficiaries when they reach retirement age. The amount of expected benefits varies by age, with younger contributors expected to receive at least a meager portion of their and their employer's total contribution. Approximately 50 million people receive Social Security benefits, while 135 million workers pump money into the program through wage deductions.

Pension plans are primarily financed by employers. Unlike the Social Security fund, funds created by private employers are subject to strict government controls designed to ensure their long-term existence. The two major categories of pension funds are defined benefit and defined contribution. Defined-benefit programs represent the traditional approach where workers are assured a determined income level (given expected Social Security disbursements) at retirement. The company finances the worker's account and manages the investments. In contrast, defined-contribution plans utilize investment techniques such as stock and bond purchases with an amount of money defined by the employer. Companies make regular contributions to workers' accounts through those different instruments, and may also integrate employee contributions. The employee simply receives the value of the contributions, with interest, at retirement. The obvious benefits are deferred taxes and flexibility in comparison to defined-benefit programs.

Other pension-related programs include profit-sharing pensions, money purchase pensions, 401(k) pensions, and target-benefit pensions. 401(k) programs receive contributions from both employers and employees-employers generally match employee contributions. These programs allow the beneficiary to determine how much to save annually and they shelter employee savings from taxes until money is drawn from them. Furthermore, employees have the option of receiving monthly payments or lump sums after retirement with 401(k)s.

The third type of retirement benefit offered by many employers is supplementary individual savings plans. These plans include various tax favored savings such as individual retirement accounts (IRAs) and investment options. Employers may also provide retirement benefits such as retirement counseling, credit unions, investment counseling, and sponsorship of retiree clubs and organizations.


Most employers choose to offer some form of protection against involuntary termination as a benefit to employees. In addition, termination benefits are required under various circumstances by collective bargaining agreements and state and federal laws. The Federal Unemployment Tax Act, for example, regulates taxes collected and sets minimum limits on unemployment benefits for all 50 states. The law, however, allows states to determine their own specific policies within the guidelines of the act. Unemployed people may receive roughly 35 percent of their weekly wages for a minimum of 26 weeks.

A common unemployment benefit provided by employers is severance pay, which may take the form of a lump sum or continuing payments. In addition, some industries provide supplemental unemployment pay plans. These are employer-funded accounts designed to ensure adequate and regular payments to workers, usually members of labor unions, during periods of inactivity.

Because of the increase in employee layoffs caused by corporate restructuring during the 1980s and 1990s, many companies have initiated benefit plans that help their terminated workers find new jobs. These programs help workers to develop new skills, learn job-seeking techniques, relocate to new regions, and pay for professional outplacement assistance. At the executive level, some workers receive "golden parachutes," or similar severance packages. These benefits ensure that if the executive is terminated as a result of a hostile takeover or some other unforeseen event, he or she will receive a preset sum or allowance.


Like disability compensation, benefits for the survivors of deceased employees are comprised primarily of mandatory Social Security and workers' compensation benefits. Eligibility for such mandatory benefits is determined by factors such as age, marital status, and parental responsibilities. In addition, however, a plethora of different privately financed benefits are available for employer, most of which have a tax favored status. Most plans are set up to make payments to a beneficiary designated by the employee. Payment levels are usually contingent on the cause of death. For example, survivors of a worker killed while on the job would likely receive much more than survivors of an employee who died at home or on vacation. A common survivorship benefit is some form of term life insurance that takes advantage of tax preferences and exemptions. Those plans often allow employees to contribute, thus significantly raising the expected payoff at death.