This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.
Hospitality and tourism industry is one of the biggest industries in the world, there are so many industries in the world but hospitality and tourism industry become the most successful industry day by day. Hospitality industry is the relationship between the guest and host and the tourism industry is the purpose of recreation, leisure and business. Hospitality and tourism industry is most diverse, exciting, challenging and important in any part of the world this industry offers more career and opportunities that are dynamic. There are so many element in that industry the tourism industry include such as
The hospitality and tourism industry is actually the industry of the people but not to focus on those people who are our guests and customers but the people who are served the guests and customers, so many people have involved in this sector and these people are no doubt the real assets of the company because without the employees, there would be no need for other assets and therefore when the good management takes care of its employees, the employees no doubt will be more motivated to take care of the guests and customers. There is the chart below to show how many employees are working in this sector in which hotels, restaurant, pubs, contract cater and tourism.
In 2008 there were over 922 million international tourist arrivals, all over the world in United Kingdom and the growth of 1.9% if we compared as 2007. International tourism receipts grew to 944 billion US dollar in 2008 which is increase in real terms of 1.8% on 2007 and in hospitality industry there are 1.9 million people, about 7% of the total working, in that current situation we can see that the hospitality and tourism industry will increase in a higher level, and most of the Asian and Western countries working together to promote this industries.
What is restructure
Restructuring means to restrict the companies' policy for the next time. A company restrict their policies in every department and making the new ones according to the precious ones and to see which department they are week and how to improve the organization for the next year therefore an organization should have to use the fundamental goal and facilities of clear, open, and communication that can enable the organization learning and clarify accountability for results.
Since the world is changing continually and all the big and small companies aware the importance of restructuring to improve their quality and services in these competition therefore they restrict their policies and up to date it.
Why restructuring is need
There are so many things which we can see how the restructuring is important which can be
Need new skills and capabilities to meet current or expected operational requirements
To create the new technology because of changing the work flow and production
Personal retention and decrease turnover
Workforce productivity and increase their progress
Significant qualification and skill people increasing
Parts of organization should be under control
Expected results of restructuring
If the organization will restructure their company every year they can get the better results which help the company progress every year and therefore the company result can be
Improved productivity and morale
Increased organization effectiveness
Decrease of weakness of every department
Less unlikelihood of lazy staff
Reduce unfair dismissal litigation
Enhances your positioning
Support for better design
Here I have a task to write a report for Jayne on the subject of recruitment in Tourism and Hospitality. My report include that
An analysis of the recruitment processes in Tourism and Hospitality
Legal and ethical obligations in recruitment and selection
The importance of job descriptions
The role of person specifications
The structure and content of CVs
1. An analysis of the recruitment process in Tourism and Hospitality
The recruitment is the process of all about the gathering information about the jobs and matching the job according to the qualified people therefore recruitment refers the process of attracting, screening and selecting qualified people for an organization or a company.
The human resources are not just the responsible for conducting the interviews but also HR to develop the recruitment process.
The recruitment process analysis is not a simple process there are several goals in which the HR officials analyse and make the best recruitment process. The recruitment process analysis can be:-
To identify the gaps for the recruitment
Using the best performing recruitment sources and channels
Using the possible way for reducing the cost
Being the recruitment process get the real evidence
Take the best step to eliminate turn over
Which kind of employment could be offered
A statement outlining how the job fits into the overall structure of the organization
If we analyse the recruitment processes in tourism and hospitality industry we can see that this industry is growing fast day by day and there are plenty of jobs creation in this sector. So many hotels open day by day as the demand of travel and tourism industry is gradually increasing in the world therefore there are many departments in hotels which offer the wide range of jobs in each of departments mainly
Leisure and fitness department
Banqueting & Conferences etc.
Hospitality and tourism industry no doubt is one of the biggest industry therefore the recruitment process analysis can help the HR recruiters to increase the quality of service and find the real gaps in recruitment process which they want, but if we see the turnover of the industry we can see that the turnover of employee is more than other industries here we can see the comparison of turnover of hospitality industry with the other industries,
Every organization has used the two methods for choosing the candidates which is internal and external. Internal sources is that resources which a organization used itself, like the promotion of employee or the transfer of employees from one department to another department to fill the position and the external resources where the organization used all the others outsourcing agencies for the particular post. There are some internal and external resources is that
On behalf of relatives
Recruitment at factory gate
2.Legal and ethical obligations in recruitment and selection
When recruit the staff it is important that the employee should know about the legal and ethical obligations because form it he/she knows about his/her legal and ethical obligations for the company, there are so many legislations, in hospitality and tourism recruitment but we can divided it in three categories.
Legal and ethical obligations
Employment law Anti discrimination legislation Data protection
Employment law is the body of the law in which the working people of the organization restriction the law which the administrative rulings addressed, however there are two categories of labour law.
Collective labour law
It's a related to the tripartite relationship between the employee, employer and union
Individual labour law
It is all about related the rights of employee at work and through the contract for work.
It is actually the demands of workers for the better results from the employee and simultaneous demands of employers to restrict the powers of workers. The employment law include such as
Health and safety
Collective labour law
International labour law
Anti discrimination legislation
In the recruitment process it is important to aware of certain legal issues in order to minimize risk. In which job postings, interviews and all other things which meets according to the legally job requirements, but however sometimes the recruiter staff asked unlawful or even discriminatory question. The anti discrimination legislation include
Place of origin
The data protection act is the responsibilities of the employer to keep the personal data in a fair and correct way it is also controls that how your personal information is used by organization. It is a quite complex, but there are some common sense rules known as the data protection principles.
Information used in a accurately
The information process should be according to the legal rights
Information should be secure
Never transfer the information outside the organization
It should be fairy and lawfully
It used only for limited
Use information in an adequate way
Ethical obligation is the responsibilities or the behaviour of the employee on the work with their colleagues and customers, how his/her attitude and how much he/she is corporate with there staff manners. The ethical obligation included such as
Work with colleagues and customers in a friendly way
Work in a socially diverse environment
Follow all the policies
Help to develop the hospitality industry
Good communication on the telephone
Providing good services to customers
Deal the conflict situation
3. The importance of job descriptions
Before taking the interview it is very important to write the job description in place for each unique position because job description is a list of the general tasks, functions and responsibilities for the particular position in job description its also included to whom the position reports, specification such as the qualification, experience and qualification needed by the person for the particular job as well as the salary range for the position.
The importance of job description is usually developed by conducting the job analysis which includes the tasks and sequence of tasks importance to perform the job. It is also to have the clear outline of duties, responsibilities, and also the expected result associated with a job.
The purpose of job description
Job descriptions are used for the different purposes by the employee and the human resources department. The purpose used for the job descriptions can be
Clear definition of the functions and responsibilities
Mechanism for recruitment
The training of employee and updating performance standards
Successful planning for the organization development
For assigning jobs
Company's positions against those described by descriptors in salary surveys
Included the perform and other duties as assigned
Increase the results of organization
Performance the specific duties as well as the other duties
Key elements of job description
It is important to understand the fully technical definition of the job before understanding what a job description is entails. In fact the job description is a collection is the tasks, duties and responsibilities assigned to an individual.
The job description should include the following.
Location of the job
Purpose of the job
The role of employee
Other clerical duties
The positioning summary
Salary and benefit
Signature and date
It is not important to include any judgment in job description. It should not state what is expected in the future, and should not discuss how well the job is being performed. This tool is using for measuring and establishing further career development, but is should be written in the employee's performance management plan. When assessing a job description, the manager should must ask if the specific employee left the job, would anything can change in the job description, if not then the job description procedure is as it should be.
4. The role of personal specifications
The personal specification is as important as the job description. A person specification is actually the profile of the ideal candidate which the company want for the job. It is the lists of criteria of the person which is important to carry out the job. A well crafted person specification has many benefits which is
It helps the employee to identify what's the qualities company required
It helps the recruiters whether the candidates meet the requirements
It helps the recruiters to justified using objective criteria for calling the interview
It can used for the basic staff development such as appraisals or promotion
It helps the recruiters filtering out unsuitable candidates at the early stage
It provides the guideline for the employees when devising job advertisement for the application
It can reduce bias in the recruitment and selection process
The person specifications are actually the extension of the job description. It provides the clear outline for the employees which requirements the company wants for the particular post including these skills/knowledge/aptitudes and experience performance of that job.
The person should be educated and required qualification must be necessary for the satisfaction of job performance. In hospitality and tourism industry person qualification is more important because without qualification he/she cannot work and education documents approved with the relevant education authority, and make sure that this education is directly relevant to the job.
The person should have experienced because the experience person have the more beneficial for the organization and specially in hospitality and tourism industry which is more vital industry experience person is more beneficial instead the inexperience person but there are some jobs as well where no need of experience person but if the demand of the experience person that it should be mention in job description, and also the evidence of pervious jobs where he/she worked before and how many years he/she involved in that field.
The candidate should have the ability to work under the pressure and in can control the various situations in her/his excellent knife skills.
The person who will post for the job available at any time and split shifts fully flexible whenever he/she will call available for the job at any time.
The personality is a very important for person specification if he/she has all the thing but personality will not good which can create the bad impact on organization therefore he/she must be smart appearance with excellent standards and maintain the good behaviour with other staff members. In hospitality and tourism industry where they are the customer's service the personality should according to the demand.
The person should punctual and come on work on time, punctuality shows his/her interest in the job, be honest and corporate with each members of staff.
5. The structure and content of CVs
CV is usually prepared for the job application. It is a straight outline of a person's profile in which he provides his bio data in which education, experience and professional history written in the CV. The information is normally structured with the following elements.
Points to remember for your CVs
You should always consider what you would like to say yourself in CV. What's your strength, why would you make a good employee and if you are looking to a particular type of role, then it should be related with you details? Your CV must be clear and easy to read and your CV should be
Your structure of CV logically
Only use white A4 paper with black print.
Spelling should be correct and grammar always
Use spacing as well
Highlight the different sections
Fount you will use should be Arial and Times New Roman is probably the best
Your CV holds the enough information to spark interest
The structure of CV