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The report is an assessment tool as part of our organisation and management paper. The business that was interviewed was food for less the owner started this business to provide service to the people, to make profit and to open up branches of the business in Auckland. The main purpose of the research interview was to identify the internal and external challenges the business faces, give the recommendations to those challenges and what improvements will occur after those recommendations are put in place. By completing this project I have learnt on the management concept and how to apply them in real life.
Firstly a letter of request was written to the business requesting for a research interview, a date and time and what questions will the interview be based on were written in the letter. Then a questionnaire was made, questions were based on what type of challenges a business faces. After the interview was conducted a letter of thanks was written to thank the manager for their time spent in the interview and this research interview has made me learnt what problems a business can undergo.
New Zealand is multi-cultural country where there are many types of organisation who employ people of different nationality. Any organisation would have to face challenges internal and external. The three levels of managers are put in place in organisations for the planning and controlling. Strategic plans are taken by the top level managements. Tactical planning is made by middle level management and operational planning is done by the bottom level management. Organisations also face problems such as internal and external problems. Internal problems are problems within the organisation and external problems are problems outside the organisation. Organisation ethics is how an organisation ethically responds to internal and external stimulus. Work ethics is important in any organisation in order for an organisation to work effectively. Some of the recommendation to the problems faced by the business is to promote business by advertisement, employ more skilled staff, and give deals on meals and to provide the best customer service. Action plans such as improvement in the condition of the business must also be considered
All in all the three levels of management are important for an organisation because they are responsible for the planning and controlling and the smooth running of an organisation.
Food for less is Indian grocery shop provide wide range of Indian products. It is located in Otahuhu Auckland. They import most of their products from Fiji and selling it on cheap prices. They imports products in big consignment and make profit from selling it. Food for less is satisfying Indian customers by providing all Indian products. There are wide number of people who enjoy products from Fiji Islands, thus, selling these items will generate a high level of revenue. Accordingly, a large number of individuals are inclined to purchase the products and as a result, the business will generate a higher profit. The owner will retain these profits and utilise it toward the expansion of the business into the wider Auckland area.
The company's goal is to open up more branches in future in New Zealand so they can provide service to the people and earn more profit.
Levels of planning
Planning is first step of any business management process. Without planning organization missing their direction and having no goal to achieve. Planning set objective of organization and find way to achieve goals.
Strategic plan: - strategic planning is long term plan mostly prepared by upper management like board of directors, MD and CEO. Food for less doesn't have any strategic planning they only work on daily profits.
Tactical plan: - planning is made by middle level management. It concerns with how convert plan into action. In Otahuhu grocery shop each departments are depending on upper or lower management which results poor customer services.
Operational plan: - operational planning is done by bottom level management. It is daily routine plan. In Food for less manager make plan and assign work to every employee.
A business does not operate in a vacuum. It has to act and react to what happens outside the factory and office walls. These factors that happen outside the business are known as external factors or influences. These will affect the main internal functions of the business and possibly the objectives of the business and its strategies.
The main factor that affects most business is the degree of competition - how fiercely other businesses compete with the products that another business makes.
The other factors that can affect the business are:
Social - how consumers, households and communities behave and their beliefs. (tutor2u.net) For Example, changes in attitude towards Fiji Products. Food for Less imports food items from Fiji and most people find Fiji products to be of low quality.
Legal - the way in which legislation in society affects the business. Example changes in employment laws on working hours. (tutor2u.net)
Economic - how the economy affects a business in terms of taxation, government spending, general demand, interest rates, exchange rates and global economic factors. Food for Less has to pay tax to government so most of their profit is used up paying tax (tutor2u.net)
Political - how changes in government policy might affect the business example when a new government enters they change policies and requirements have to be met by business(tutor2u.net)
Technological - how the rapid pace of change in production processes and product innovation affect a business. (tutor2u.net)
The Internal Environment
An organization's internal environment is composed of the elements within the organization, including current employees, management, and especially corporate culture, which defines employee behaviour. Although some elements affect the organization as a whole, others affect only the manager. (cliffsnotes.com). In Food for Less, some of the internal problems faced were due to insufficient funds. For example, the manager was not able to employ more staff and hence the workload increased. Consequently, Food for Less is not able to employ their staff at the minimum wage rate.
ETHICAL DECISION MAKING
Ethical Perspectives of Decisions
To perform your job in your workplace, you must examine what are the ethical dimensions as you deal with your superiors, peers, Subordinates and others connected with your work.
CORE ETHICAL VALUES
Values are core beliefs, which guide or motivate attitudes and behaviour. They are the established ideals of life that members of a given society regard as desirable; Ethical Values are directly related to our beliefs concerning what is right, good and proper. They impose moral obligations and are concerned with our sense of moral duty.
In order for Food for Less to be an ethical organisation they should act on the best interest of their customers, as the saying goes, "customer is always right".
In order for Food for Less to increase their profits by advertisement, eg; advertising on radio, newspaper and they can even use Facebook.
Employer more skilled staff. Skilled staff is employed better customer service will be provided or train they employee so they can better customer service to customers.
Food for less provides specials and discounts so more customers will be attracted, increase in customers and increase profits.
Every organisation has to have a planning and controlling system. There are three levels of planning system which is controlled by different levels of managers in an organisation these managers help an organisation to operate effectively. An organisation has to also follow ethics in order to be in good terms with the customers. In this research it discusses on the internal and external problems which affect the performance of an organisation, and how the three levels of management perform the planning and controlling tasks.