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In this report I am going to explain the Management process, Resources of knowledge in an organisation, knowledge Management, Knowledge Management Process, Knowledge Management system, and how to manage the knowledge resources in an organisation. In the Management process I give the introduction and definitions of Management which are given by different authors. I would explain the part of Management process such as Planning, Organisation, Staffing, Motivating, and Controlling. I give details of both internal and external resources of knowledge and also explain how these internal and external resources are important for an organisation. It is necessary to define that how a company use and manage these resources. Internal resources are those sources which already includes in the firm and external are IT, Internet, Surveys, and E-mails. I give brief introduction of Knowledge Management Process and describe the parts of this process. In Knowledge management system we come to know about those facts and strategies of knowledge which are use by the organisations. I explain how companies organise the knowledge resources and how these sources are beneficial for an organisation.
1.1 What is Management?
Management is a process which includes planning, setting objectives, motivating, organising and managing and deploying the human and financial assets of a company. It has no limited functions it also store the facts and information for future use. Every person of a company has some supervision and exposure functions as part of their job. http://uncw.edu/career/management.html/ on 31 Oct.2012
According to Peter Drucker
"Management is an adaptable organ that manages the business and manages workers as well as work."
According to Mary Parker
"Management is the art of getting thing done through the people".
1.2 Functions of Management: -
The most important functions of management process are planning, organising, staffing, motivating, and controlling. It is necessary to complete these functions step by step for achieving the goals of company by using financial and human assets.
In this function a company decides their goals and find ways and sources to achieving their aims. It is necessary that how a company uses their financial and human assets to reach out their goals.
After choosing their goals a company needs to find the ways and set the positions for all workers.
In this function the company select the eligible candidates for the vacant position of company. The selection process depends on the candidate's qualification and work experience and ability to work in this field.
The candidates who are selected in staffing process they are now part of the company. It is necessary to provide full training and working atmosphere for the new workers. A firm motivate their employers by providing them good facilities like secure working place, good salary and chance to work on a high level.
At last the company have to elect the supervisors to look after the new employers. At work place it is necessary to guide the workers to do work in proper manner and it is essential for the growth of the business which indirectly effects owner and employees.
2.1 Characterize the resources of Knowledge?
The resources of knowledge mean the ways and the directions which are using by company for getting knowledge to continue their business. The company get business strategies from different sources such as IT, Internet, books and newspapers. There are two types of sources of knowledge such as Internal and External. Knowledge is known as valuable assets of a firm. The firm use both the resources of knowledge.
2.2 Internal Resources:-
Internal resources of knowledge are compute with six objects. Respondents are ask to designate how important the subsequent internal resources of knowledge for their firm. Knowledge gain through the house research and development, knowledge gain from improvement of manufacture process, knowledge develop through their firm internal education and training programs, and organisational skills are learn from professional managers. By meeting in the firm is the greatest source of internal knowledge. In the meetings every person have right to explain their views and recommendation and these views works as a knowledge resource for the new employers and their co-workers. They come to know about the new strategies of doing work in a sequence and in short time. These types of resources are beneficial for both firm and the employees. The use of internal resources of knowledge definitely influences firm's modernization. (Grabher 1993; Keeble and Wilkinson 1999; 2000)
2.3 External Resources:-
The external resources mean to get the knowledge from the outside the atmosphere of business. We can say that these resources are local, National and International resources of knowledge. These resources are much beneficial for the business because by using these resources we come to know about the different business principals, concepts, and strategies of other countries which help us to understand new business theories. Knowledge should catch by interaction with clients and taking surveys with the public. Knowledge gained from interaction with public institution such as universities, public research centres, and local government policies. Among the external resources of knowledge, inter firm relationship has doubtless received the most wide research concentration. Today the information technology is very advance and it very good for business. All the major companies tie up with each other and exchange the views and information through the E-mails and messages. Today the days of globalisation and its effects on every business. The environment taking place in to big markets, technology and industrial organisation. (Dunning, 2000
3.1 What is Knowledge Management?
The mean of knowledge management is the discipline of information system of an organization. The management of knowledge resources apprehension with the recognition, growth and use of knowledge resources. It is includes the activities which are related to make knowledge resources manageable through the detection of knowledge resource. Organisational resources are confidential in to two parts such as tangible assets and rational capital.
In the beginning of 1990's knowledge resource management has gained a momentous role in today's globalisation. It took place lot of change in 20 years. One of the important changes is common and universal shift from production to service trade (Evans, 2003), increasing competition and raises the development of information and communication technology (Davenport & Prusak, 1998)
3.2 Knowledge as a resource of competitive advantages:-
Knowledge and its management become more and more reasonable and economical advantage. In the topical decades, in the general system of government derive their reasonable advantage from exact information possessions. These wherewithals are not tangible like territory, wealth and manual labour (Narasimha, 2000).
Today we are living in a world where knowledge becomes the more popular and specific factor of manufacture and these resources of knowledge give us the way to success in this complicated world of globalisation. (Halal, 1999). To follow the rapid change of this era the organisation should have to change their ways of production and find the ways of learning. To get experience in a specific or particular culture have to come forward to the boundaries of organisation. (Senge, 1990).
4.1 What is knowledge management system?
Knowledge management system:-
To identify the knowledge management system, it is important to know about what is knowledge and knowledge management. Knowledge is useful for every business
Knowledge is a combination of understanding, practices, convention, circumstance, and expert insight. Knowledge creates a framework to get more information and experience. In an organization knowledge is define as valuable assets. It provide facilities to gain more new experience and sense to do the work in a suitable manner. Knowledge is divided in two parts such as explicit and tacit. (James Harrington, 2007)
Knowledge management system is one of the most up-to-date topics which is growing day by day in the world of business and information technology. In our routine we are using a huge amount of in sequence and knowledge but we don't know that from where this information and knowledge is coming. Information is not any form of knowledge and this is the main reason that we need knowledge management system. There is no any universally description and conformity of knowledge management system. We just use a simple definition of knowledge management coordination for its simplicity and expansive context.
"Knowledge management system is refers to a multi-disciplined approach to achieving the organizational objectives by best use of knowledge resources. Knowledge management based on processes such as acquiring, creating and allocation knowledge and culture foundation to support them"
4.3 Knowledge management system should be viewed in term of:-
People:- How do you increase the ability of a person in the organization to interact with other their knowledge
Processes: - Its move toward varies from organization to organization. There is no bound on the amount of processes
Technology: - It wants to be select only after all the necessities of knowledge management inventiveness have been recognized.
Structure:- The business processes and organizational structures that make possible knowledge sharing
4.4 Knowledge management system draws from wide range of disciplines:-
Library and information science
Decision support system
4.5 The history of Knowledge management system:-
In 70's, a number of theories contributed to Knowledge's evaluation.
Peter Drucker: information and knowledge as organizational resources
Peter Senge: "learning organization"
Leonard-Barton: well-known case study of "Chaparral Steel ", a company having knowledge management strategy
Knowledge (and its manifestation in particular expertise) as a passive asset was visible
Managing knowledge that relied on work done in artificial aptitude and expert systems
Knowledge management-related articles began appearing in journals and books
In 90's until now,
A number of management consulting firms had begun in-house knowledge management programs
Knowledge management was introduced in the popular press, the most widely read work to date is Ikujiro Nonaka's and Hirotaka Takeuchi's The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of improvement
The International Knowledge Management Network (IKMN) went online in 1994
Knowledge management has become big business for such major international consulting firms as Ernst & Young, Arthur Andersen, and Booz-Allen & Hamilton
4.6 The value of knowledge management:-
Foster innovation by heartening the free flow of ideas
Improve decision making
Improve customer service by reorganization response time
Further revenues by getting products and services to market faster
Enhance employee preservation rates by recognizing the value of recruit's knowledge and rewarding them for it
Restructure operations and shrink costs by eliminating unneeded or unnecessary processes
On 1 Nov. 2012
5.1 Knowledge management process:-
Firstly the goal of knowledge management process is to find the way knowledge issued. Second, knowledge is being used in every part of knowledge management process. Using knowledge is not meaning full for using in processes if we use meaningless knowledge that means the end of knowledge management process. The knowledge management process includes knowledge planning, creating knowledge, integrating knowledge, organizing knowledge, transferring knowledge; maintain knowledge, and assessing knowledge. The arrangement of this process not means to flow in any way. It is necessary to do these parts step by step.
5.1 Planning of Knowledge:-
Knowledge management process does not subsist in blankness. It is always tried to the exacting position of an organization and business atmosphere. Knowledge planning is very important for a company. In knowledge planning we have to find the sources of knowledge and after deep research set up the resources on necessary places. Goals are created for every effort of knowledge management. It is continuing activity in organizational practices as a matter of course, and not inspection the reputable goals.
5.2 Creating Knowledge:-
There are only two specific ways for an organization to gain more knowledge and knowledge resources. By creating new knowledge and use of previous knowledge helps in research of new market products and increase the goodwill of organization in the business sector. Managing the preceding acquaintance is a confront. Therefore creating knowledge means establishing new conditions under knowledge is likely to be created. It means that the employee's of organization have time to create new knowledge and manage the existing knowledge.
In this step the knowledge compromises with all the resources which are already used for existing knowledge. On the other hand, this includes acquiring the external and internal resources of knowledge. It integrating the existing knowledge that the company already used. It also helps the new staff to use the existing resources of knowledge and finding new resources. If knowledge integrated according to the willingness of employers than knowledge become a significant concern.
In this step it is necessary to organize the knowledge resources according to the needs. It adds values by creating special type of configuration for the company.
In transferring the knowledge exchange between two or more different parts of organization. By giving internal training to the workers an organization can transfer the knowledge between peoples.
5.6 Maintaining knowledge:-
Knowledge maintaining consists of correcting, reviewing, updating, refining, and removing unusual knowledge. This concern the both the knowledge in people's mind and context as well as structure. It is difficult and far from us to understand who is responsible the changing in the knowledge resources.
5.7 Assessing knowledge:-
It takes several forms to assessing the knowledge from different resources. At lower or individual level items, excellence evaluation can be assigned for criteria like accurateness, significance, widespread, and properness. At a higher level of executive summary it is compulsory to measure to convey an overall representation of the information. (Stuart Barnes, 2002)