Definitions Of Emotional Intelligence Commerce Essay

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Emotional intelligence is the area of cognitive ability involving traits and social traits that facilitate interpersonal behaviour. It is defined as the ability, capacity and skill to percieved oneself, identify, asses and manage the emotion of one's self and others. Besides that, intelligence can be defined as the capacity for goal-oriented adaptive behavior such as emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.

According to Daniel Goleman who wrote the book on Emotional Intelligence in year 1995, emotional intelligence emphasized in four core characteristic and core abilities which are:



Social awareness

Relationship management

Self-awareness is one's core ability of an individual aware and recognize of his or her own emotion, feelings and thought. One should able to reflect and understand oneself emotion in order to realize their feelings before persuade to another skill. One should able to reflect on own emotions before recognize and manage other's emotions.

The second emotional intelligence core ability is the self management skill. Before one able to manage oneself emotion, feelings or thoughts, one should able to reflect or mirror one's own emotions. This is the step that allows one to manage his or her emotion. One should able to cope own emotion while working or taking a task given. This is help one perform better and utilize his or her ability in work by settle down their emotion or putting it aside so that it will not affect their performance and especially decision making behaviour. One who has negative emotion often produce low performance, emotional or quick decision making without going through intensive on one task.

The third emotional intelligence ability skill is the social awareness. This ability the mean to be one should have the ability to sense, understand, influence and react to other's emotion while comprehending social networks. Besides that, one should able to concern of other people, pick up on emotional cues, feel the comfortable socially and recognize the power of dynamics in a group and an organization.

The last emotional intelligence ability skill is the relationship management. Relationship management defined as ability to develop and maintain warm and close relationships with subordinates and also leaders. Besides that, one should able to communicate clearly, inspire and influence the others to work well in a team and also manage conflicts among subordinates and leaders. For an example, a manager and leader should able to have close relationship with its subordinates in order to create warm ties, better communication, in the same time inspire and influence them to work well in a team to be performing. Managing conflicts among subordinates, leaders and also managers whether in hierarchy line or vertical line is also part of relationship management of emotional intelligence skills that a leader should have.

Emotional Intelligence is develop through five key skills which consist (1) the ability to quick reduce one's stressful event, (2) the ability to recognize and manage own emotions that will affect work performance and decision making, (3) the ability to connect with others by using nonverbal communication, (4) the ability to use humours and play to deal with challenges and also subordinates and lastly (5) the ability to resolve conflicts with confidence and also positive perceptions/emotions.

Companies That Practices Emotional Intelligence

One of the companies that practice this emotional intelligence concept is the Coca-Cola soft drinks and beverage manufacturer. Coca-Cola company serves average about 1.6 billion of serving everyday worldwide according to its website In improving operational efficiency, Coca-Cola saw division leader who developed emotion intelligence competencies outperform their targets by more than 15%. Division leaders who didn't develop their emotion intelligence missed targets by the same margin (McMclelland, 1999). This eventually makes the Coca-Cola management move to practice emotional intelligence to make its subordinates to be outperformed and yet hit the company target that the company aimed.

Besides that, in selecting top talent of a company, L'Oreal Paris a beauty products company do realized a $91,370 increase per head for salespeople selected for Emotinal Intelligence. The group also had 63% turnover sales staff not part of the Emotional Intelligence program.

The usefulness and Benefits of the Company that practices Emotional Intelligence

The usefulness and benefits of Emotional intelligence concepts to the organizations are, it decrease over 50% of time wasted in business due to lack of trust among subordinates, managers and leader in an organization which will affect the organization's operation, teamwork and also decision making. In Coca Cola Manufacturing plant, supervisor received training in emotional competencies, lost time accident were reduced by 50%, formally grievance were reduced from an average of 15 year to 3 per year and the plant exceed productivity goals by $250,0

While for L'Oreal Paris Beauty Products Company, sales agent selected on the basis of certain emotional competencies significantly outsold salespeople selected using the company's old selection procedure by $91,370, for a net revenue increase of $2,558,360. Sales people selected on the basis of emotional competence also had 63% less turnover during the first year. Workers with high work pressures and poor time management skills are twice likely to miss work. Employees who have strong self-management skill cope better with work pressures.

Emotional intelligence not only helps the communication between subordinates, managers and leaders but it does also helps to increase sales revenue, increase productivity, provides quality and efficient decision, help company to hit target and organizational to be outperform. All these helped Coca-Cola and also L'Oreal to sustain as a market leader in business organization.

Definition of Executive Intelligence

Executive intelligence can be defined as ability or skill to recognize what is needed to be done and how is it best done. It can also be defined as the skill to evaluate a situation and thus, taking appropriate action to solve it. Executive intelligence seems to be the sum of all the parts including emotional intelligence, personality, values and experience. A person who has executive intelligence must be able to demonstrate his or her talent to act and perform. Executive intelligence has to work together with executive instinct. This means that, executive intelligence can be obtained by experience, which will thus lead to productive decision making. In executive intelligence, there are a set of aptitudes that an individual must be able to demonstrate in three various contexts of work. It consists of completion of tasks, working with various kinds of people, judging one self and also adaption of another's behavior. Every executive has their own goals in different organization. Therefore, it is essential for them to be able to decide which job to be accomplished first, progress sequences, and ways to complete it best. Successful leaders are known to have evaluated themselves, known their own mistakes and finally, take action to correct them. Executive intelligence does not consist of a single skill. It consisted of various factors including critical thinking, and ability to work with others.

In handling task, intelligent leaders would anticipate obstacles to achieving their objectives and identify rational way to evade them. Other than that, successful leaders are able to accurately identify the core issues and perspectives that are central to a conflict. A leader with executive intelligence value would recognize their personal prejudice or limitations in perspective and utilize the understanding to improve their thoughts and plans. In other words, they are willing to take others' words and always learning. A great leader with executive intelligence would articulate the strengths and weaknesses of the suggestions or arguments brought up by the team.

Company that Practices Executive Intelligence

Apple Inc. has proven to be having team with executive intelligence. In the mid 1990s, Apple Inc has poor product quality, spotty availability and absolutely high prices. One of the management team leaders, Tim Cook, has shown executive intelligence. He succeeded tremendously in managing supply chain. He took radical step by pulling out Apple from manufacturing business, closing factories and warehouses. This act ended the time inventory sat on Apple's balance sheet. Executive intelligence is essential in making fast decision during crucial time. Those moves are as fundamental to Apple's success as the splashiest product launch and helped bringing in billions of dollars without debt.

The usefulness and Benefits of the Company that practices ExecutiveIntelligence

Executive intelligence is important for an organization because it enables leaders to pursue feedbacks regarding their errors of judgment and thus, make appropriate correction. Other than that, executive intelligence in an organization enables awareness of an issue, and also obtains relevant and accurate information from the team. Besides, it also boosts the performance of an organization by having leaders that use numerous perspectives to identify probable consequences due to various action plans. Leaders with executive intelligence will be able to make and wise decision on the basis of lacking information. Therefore, it would be a great advantage for an organization to move ahead of the others. The need for executive intelligence is important during economic crisis situation. However, the crisis situation existed for those who are unprepared, but it might be a great business opportunities for leaders who are able to think critically. With the existence of executive intelligence, leaders in the organization can broaden and deepen their contextual awareness to challenge their assumptions. Besides, they would also be able to forecast the trends earlier than others and thus, stimulate more creative thinking about the future of business. Organizations that held intelligent managers or leaders are very adaptive to the change of the market because leaders are able to foresee the future of the economy beforehand.