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Legitimate power is based on an individual's role in the organization. Legitimate power is a function of one's formal authority. With this authority you can decide who does what job and who goes where. One has influence because they have been given the accountability for that department or function. This does not guarantee that they will have followers that comply of their own free will. It does not mean you will be the leader. Using only legitimate power means that I would make objective decisions without consideration of personal relationships, individual needs and personal objectives. It could result in compliance (Hughes p. 145). Legitimate power is also another method I would rarely use as a leader. I would only use positional power if I needed something done quickly.
One has reward power if they can influence the actions or behaviors of others if you have control over desired resources, such as salary benefits, human resources or capital. In essence, it is due to your ability to offer incentives (Hughes p. 147). A common practice in many organizations with a sales force is to offer trips, give bonuses, win tickets to concerts or different sports events, etc. I believe that administering rewards is very powerful in a positive way. This is a very effective way to motivate others. However, it must be used carefully. It could create or reinforce an entitlement culture where rewards are the only motivation, and the revocation of the rewards creates the opposite outcome. It is also possible that followers who do not receive rewards can foster jealousy or resentment creating further problems within the organization. I would use reward power when my sales team needs a motivation boost, or when employees are being asked to go above and beyond their duty or I want to create friendly competition between coworkers. As an employee, I have been extremely motivated by reward power. I am competitive and feel a need to stay at the top in sales production. I also love to go on vacations, so when I know that If I do my job well, I will not only benefit financially, but will be given off time from work and will get to go on a vacation with all expenses paid by the company that I work for. I think this is a win 'win situation for both the employee and employer.
Coercive Power is the ability to influence others by negative action or removal of positive events (Hughes p. 147). For example, an executive works longer hours unpaid because their performance review is due with her leader. It is a product of fear of loss.
I believe this type of power rarely makes for a good leader. Coercion should be used sparingly, if at all, in my opinion, and should only be used if all other forms of power have been exhausted.
Referent power is power you possess when others refer to you, look up to you, wish to copy or emulate you. This is power that is given to you by others that usually has nothing to do with your position. If others hold you in high esteem, if what you do is held in high regard, you have a source of referent power called respect. If people like you, if they care for you (for whatever reason), this is a source of power called liking. Another form of referent power is charisma. Some of its elements are sincerely caring for others, being able to communicate that caring, doing something about it, having success in what you do, having the power of your convictions, and basing those convictions on true principles. I would use and have used personal power when there was a strong relationship between me and my coworkers, and when my goal did not conflict with my followers values. I personally would use this form of power in conjunction with reward power.
It is perhaps only personal power that can be used without the use of the other forms of power. However, this comes at a cost in terms of the time and resources it takes for me as a leader to build relationships. It is extremely unlikely to use the same mix of power for every situation (Hughes p. 147). The skill of leadership is determining when to use these powers and when not too. I think that good judgment is key and just like any other skill, using power must be practiced. I will improve the balanced use of these powers to meet the situation by evaluating the effectiveness and impact of my decisions.
As a leader I strive to motivate coworkers and support staff to achieve our corporate goals. I believe my emotional energy reflects how important I feel something is. My motive is revealed in the intentions expressed in my behavior. My behavior is also an expression of my capability as a leader. I tend to ask questions and I am great at listening to others. Also, if I never ask about how others feel, then they would not only assume that I am not interested, they may also assume I don't know how to ask. In the past I have asked for feedback on how others have viewed me as a leader. This assessment has helped me reflect and make changes in my approach to teaching and motivating others. I prefer to be a servant leader and strive towards this type of leadership. I do listen effectively to others and do my best in understanding others feelings and perspectives. I believe I need work in the area of healing. I would like to help foster others emotional and spiritual health as a whole. I am aware of my values, feelings, strengths and weaknesses; I am very effective in influencing others through persuasiveness to prospects, clients as well as coworkers. I do believe I have great intuition and have a strong commitment to coworkers, the company that I represent as well as to the clients that we serve with a variety of debt relief programs.
I use rational persuasion, ingratiation as well as inspirational appeals as my typical tactics in influencing others. Ingratiation involves the use of behaviors that are designed to enhance one's interpersonal attractiveness and improve rapport with the target of influence (Hughes p 155). I use this method every day when speaking with clients on the phone. I use good voice inflection and influence the person I am speaking to look at their situation as more positive than what they did before we had ever spoken on the phone. I give them hope and help them to see 'the light at the end of the tunnel' when it comes to their financial situation. An inspirational appeal is a request or proposal that arouses enthusiasm by appealing to others values, ideals, and aspirations. Inspirational appeals focus on arousing an effective response in others which serves to motivate them toward a desired response (Hughes p.155). One way that I use this tactic is by letting the prospects know that a percentage of their service fee will be going towards a relief fund for helping others in Haiti. This can be the final push a client needs in making a decision to sign with us or with another debt relief company. Rational persuasion occurs when one uses logical arguments or factual evidence to influence others (Hughes p. 155). I persuade others on a daily basis using this type of influence. I let the prospect know how much money they will be paying out as a total based on their interest rates and amount of debt to each creditor as well as how long it will take them to get out of debt at the pace they are currently going if they do not enroll into a debt relief program. I inform them of their other debt relief options and compare that to the program that I have to offer. Based on the facts of credit effects, the amount of money the prospect would save as well as the time it would take to get out of debt by going the route I am persuading them to go the prospect typically decides to enroll into debt settlement.
Creative leadership must facilitate positive relationships in organizations to produce profitable growth. I believe that everyone has unique knowledge and experiences that can be tapped into given the proper environment. This environment must be free-flowing and nonjudgmental to take people away from any potential mental blocks they may have. Creativity can transform a dream or wish into a new form of retailing, a fast-food concept, a new form of government, an airplane, a light bulb, or it may be a dream by an individual to lead a fuller life. I use creativity every day to enhance my leadership skills as an employee, business owner, and mother and as a wife. I brainstorm daily on trying to come up with new ways to communicate with coworkers, my husband and children. I also brainstorm to come up with ideas to improve my business. As ideas come to mind, I usually write them down, give myself time to reflect on them and then implement them. I believe that imagination is a powerful gift. Therefore I tell you, whatever you ask for in prayer, believe that you have received it, and it will be yours (Mark 11:24). Most of us live by imagination. I do my best to let God direct my imagination. I can set my destiny by my imagination to an extent. Everything started from someone's imagination first. So I believe that our imagination is our creative ability that God has given us. We do have a choice to imagine negative thoughts and positive thoughts. We can live in the past, present or future when we use our imagination. We can also bring forth our dreams, goals and desires through the use of our imagination. 'For from the world's creation the invisible things of him are perceived, being apprehended by the mind through the things that are made, both his eternal power and divinity, so as to render them inexcusable (Romans 1:20).'
I typically have a somewhat laid back personality even though I am competitive at the same time. I have tendencies to be introverted as well as extroverted. I love to meet many people but at the same time it takes me awhile to open up. I am relatively a private person. It is difficult for me to ask others for help which I believe is a strength that pushes me as well as a weakness that can prevent me from growing in some areas. I am very friendly to everyone that I meet and once I make a friend, I do what I can to maintain their trust and the friendship. I am extremely loyal and do love to meet different types of personalities. I am open-minded to how others think and try to view things from their perspective. I am caring, sensitive and believe I have strong intuition. I am extremely tenacious and am somewhat head strong. I do stand up for what I believe in and do not tend to go with any crowd. I am easy to get along with and do my best to be tactful with my words. Words are very powerful. They can either build someone up or tear them down quickly which is why I am careful with what I say. I believe that I tend to fall in the Agreeableness category on the 'Big Five' personality dimensions.
I believe that I am a transformational leader. I do my best to recognize the demands and opinions of a potential follower and I seek to satisfy their needs versus my own. I am very much a team player and have good visioning skills as well as strong communication skills which help me in developing strong emotional bonds with coworkers as well as followers. I am still connected with many employees that I have worked with and trained in a variety of work environments.
My personality type as defined by the Keirsey Temperment Sorter is as an Idealists. I am introspective and cooperative. I do seek meaning and significance in my work and I am very concerned with personal growth and finding my own unique identity. One of my great strengths is that I am diplomatic. I excel at clarifying, individualizing, unifying, and inspiring others. I believe I am a gifted teacher and counselor to others as well.
I believe I have strong altruistic values. I love to help others who are less fortunate. I have always been motivated to help the needy and powerless and am driven to help improve society. In addition to this, I have strong affiliation values. I do find that being around others can be very motivating. I enjoy meeting and getting to know new people, networking as well as working in team environments.
As a leader I want to promote commitment and I believe that I share my goals with those on whom I depend to get the job done. I believe my emotional energy reflects how important I feel something is. My motive is revealed in the intentions expressed in my behavior. My behavior is also an expression of my capability as a leader. I tend to ask questions and I am great at listening to others. In the past I have asked for feedback on how others have viewed me as a leader. This assessment has helped me reflect and make changes in my approach to teaching and motivating others. I prefer to be a servant leader and strive towards this type of leadership. I do listen effectively to others and do my best in understanding others feelings and perspectives. I believe I need work in the area of healing. I would like to help foster others emotional and spiritual health as a whole. I am aware of my values, feelings, strengths and weaknesses; I am very effective in influencing others through persuasiveness to prospects, clients as well as coworkers. I do believe I have a strong commitment to coworkers, the company that I represent as well as to the clients that I direct in a variety of debt relief programs.
Managers with a scarcity mentality tend to see everything in terms of win-lose. There is only so much; and if someone else has it, that means there will be less for them. The more principle-centered we become, the more we develop an abundance mentality, and the more we are genuinely happy for the successes, well-being, achievements, recognition, and good fortune of other people. We believe their success adds to, rather than takes away from our lives. Scarcity managers feel threatened by the success of others. (Covey p. 158) This is a more negative way of thinking resulting in less profit and overall success than abundance managers.
I believe I am more of an abundance thinker and always strive to develop in this area more. I have learned the hard way that I cannot center my life around money, possessions, work or pleasure. The source of my strength and happiness first comes from God. I do seek solitude and enjoy hiking giving myself time to reflect and replenish my spirit. I 'sharpen the saw' regularly by reading the Bible and motivational books. When I have the time I love to serve others. I do this by being a mother, wife and friend. I have also demonstrated this by devoting my time to the youth ministry and teaching Bible School classes to young children. I do maintain long term intimate relationships with a few friends that I have known since I was a child as well as to my spouse. I do my best to believe in them, encourage them when they are down and do go the second mile in communicating my belief in them. I know when the tables are turned that they do the same for me as well. I do forgive others quickly but where I lack is in forgiving myself at times. I can be too hard on myself because I do set high standards and when I feel like I have failed in an area I have a bad habit of beating myself up for awhile. I am working to improve this. I also consider myself to be part of the solutions versus part of the problem.
In regards to covenantal management, I would implement positive and ethical ways on how management should treat employees as well as existing customers. I believe trust needs a track record and trust should be established in all areas. I believe it is important to treat employees just as we expect them to treat our customers, with dignity and respect. An unsatisfied employee at any level can cause significant damage in an organization based on their dissatisfaction. Many times management can forget that the goal of a business is not simply to acquire new customers, but also to maintain existing ones. I would work to maintain relationships with existing clients as well as new ones.
In order for employees to do the things management wants done, they must be motivated to do those things. An ethical approach to managing your employees is the only means to properly motivate and support them in an ongoing and consistent manner. This includes respecting their styles and differences, listening to their ideas and feedback, and rewarding and acknowledging their superior service and/or performance. It is also imperative to institute a rewards and recognition program that includes not only promotions, but also decent raises, a bonus system, and the tools and training necessary for all your employees to improve their skills, education, and abilities.
Ethical relationships built on fairness, trust, and integrity are key to the true success, long-term stability and profitability of a business. I would do my best to empower my employees to do the right things, and continually support them.
Unfortunately, there are no shared values, shared vision or mission statement in the organization that I am an affiliate for. The organization does have a strategy in place for taking care of current clients and enrolling new clients into our debt relief program. The values throughout the company as a whole are definitely not the same. I know we have affiliates who say whatever they need to say in order to make a sell and there are other affiliates who only tell the truth to prospects in order to make a sell as well as help the client out. I have mixed feelings as far as trust level is concerned for the company that I am an affiliate for. I have been told things that would happen that never do so many times in the past which have caused me to lose trust and I have also gained trust by observing the things that the CEO of the company has selflessly done to help out affiliates as well as prospects and clients. I do place strong value and completely believe in what I do. I know this debt relief program is a tremendous benefit to others. There is obviously much room for improvement in all areas of my current organization.
'The paradigm of total quality is continuous improvement. People and companies should not be content to stay where they are, no matter how successful they seem to be. Quality begins with an understanding of our stakeholders needs and expectations as well as meeting those needs and expectations' (Covey p. 250). Total quality is an expression of the need for continuous improvement in four areas: personal growth and development, interpersonal relations, managerial effectiveness and organizational productivity. We need to work a bit more in improving all of these areas than what we do currently. We need to improve team work, communication and empower employees more for sure. There needs to be more emotional deposits made to employees as well as to affiliates than what there currently are. The company definitely needs more internal unity than what it has to get win-win cooperation. And strengthen our leadership as a whole. 'Leadership deals with direction, vision, purpose, principals, top line, emotional bank account building and strengthening people. Management deals more with control, logistics and efficiency (Covey p.255). Without faith, hope, humility, constancy, consistency, predictability, progression, discernment, virtue and truth we produce quality products, services or relationships.
'Since total quality is primarily a paradigm concerning leadership and people, Principle-Centered Leadership is integral to its success. The purpose of Total Quality is to bring the consumer market desirable and continually improving goods and services at ever increasing value, as judged by purchasers, thus providing jobs and benefits to other stakeholders of the enterprise. The purpose of Principal-Centered Leadership is to empower people and organizations to achieve their worthwhile objectives' (Covey p.263). The management in the company that I work for should empower employees more so they can receive joy and pride in their work. Our managers should demonstrate more effective leadership abilities vs. management abilities by becoming empowering and effective leaders.
I would implement transformational leadership qualities as part of my plan for transforming my company. I would transform the condition of the company that I work for by helping build a sense of internal security. 'People won't willingly change with commitment, desire unless their securities lie inside themselves' (Covey p.279). I would promote a culture of trust, team work and commitment. I would also promote and empower people to think more independently allowing them to be creative. I would do my best to build principal centered relationships in order to create a common vision. I would also do my best to improve myself on a daily basis and develop a deep understanding to the social, technical and economic changes that constantly take place in the business environment.
My perspective on leadership has changed greatly.'I did not realize until taking this course how many types of leaders there are as well as the different views people have in making their decisions from the standpoint of the leader as well as the follower. 'My perspective changed in a much more positive way than what it was before because I have more tools available to make decisions from an ethical perspective and have a better understanding why previous managers behaved the way they have in the past and can apply this understanding to any future interactions with managers .'Also, as a leader, I have gained knowledge into different leadership methods that I can apply that will be beneficial to everyone included such as empowering others in the work place, understanding others before trying to be understood first, developing more principle-centered leadership skills, rewarding to promote motivation and strengthening trust throughout within my organization and client base.
I enjoyed the weekly devotionals. The weekly devotionals helped me in finding more time to study the Bible verses and reflect more on how they do pertain to everyday life in addition to giving me more insight on His word. ' The case studies in the Hill 'Just Business' book were also very insightful and forced me to gain understanding of others points of view in the framework of love, justice and holiness.' The group projects were also a learning experience.' Since this is an online course, the communication between the team leaders was somewhat difficult at times.' I took the lead on both projects and emailed the team members with an outline of the main points we needed to hit and then broke up those parts to the team members.' I did this in hopes of coming across as assertive and not bossy.' I asked for feedback or other ideas to accomplish the project.' Everyone did their part and overall we demonstrated great teamwork.' I have strengthened my leadership skills not only from the activities, exercises and projects but also from implementing what I learned in the workplace.