What is a Human Resource policy

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Human resource policies provide a positive infrastructure for a company. They represent the philosophical tone of the company.

Human resource policies are the guidelines management uses in their day-to-day interactions with employees. They represent the commitment of management to a prescribed course of action when problems or questions arise. Managers cannot be expected to know the specifics of every policy and the reasons for their creation. Through the drafting of the policies, management is forced to learn why certain policies are important. Writing human resource policies give them a foundation for how not only to enforce the policies but also how to manage employee effectively.

Why does a Company need human resource policies?

Human Resource policies help to ensure that the company is in compliance with legal requirements. In addition, human resource policies give management the opportunity to thoroughly evaluate the basic needs of the organizations as well as the needs of the individual employee. Maintain and updating written policies helps to eliminate the possibility of discrimination in the workplace.

Policies define a standard of performance or conduct. For example, the policy states that employees cannot accept monetary gifts from clients or suppliers. Violations of this policy are grounds for immediate dismissal.

In order for human resource policies to be effective, everyone in the organization must be committed to adhering to the policies.

These are few Human Resource policies that are in effect at Shoppers Stop.

Workplace Policies


To have a healthy working environment the employees in the company should not have any miscommunications or communication gaps. At Shoppers Stop employees' should be always aware of the changes in policies, procedures, rules and general information. They are also encouraged to share ideas, suggestions, problems etc.

The employee here needs to get familiarized with the bulletin board, training sessions, newsletters, staff meeting etc.

Community Activities

Shoppers Stop recognizes the growing importance of community participation. Shoppers Stop's executive says that "the business is dependent on the community for employees and customers and in the same way community is dependent on business for employment and for products."

Shopper Stop allow its employees to do community service and give them 7 days for every six months, but the leave can be taken only on prior intimation.

Company and Department Meetings

Shoppers Stop expects all its employees to be present on a company-sponsored meeting. If the meeting is during the regular hours it is mandatory to attend and if the meeting is not during the regular hours he/she will be paid for the time spent for travelling and also for the meeting.

Drug-Free Workplace Policy


Shoppers Stop has very strong rules against smoking and use of illegal drugs

At Shoppers Stop smoking is totally banned within 50 feet around the workplace. Before employees enter into their respective places a formal checking will be done and employees are not allowed to take the cigarettes in to the work place. In the event of checking if the employee smells of smoke he will be asked to change his uniform.

Use of drugs is strictly forbidden during work hours and employees are not allowed to get any kind of illegal drug or alcohol into the work place. There is one exception where alcohol is allowed that is during the social function or company parties. Violation of the policy will lead to termination.


The aim of Shoppers Stop's compensation policy is to encourage people with real potential to join them. Shoppers Stop's aim is to retain the best talent it has and spot the young talent. The compensation policy here is to create a balance between employees and Shoppers Stop.

Wage and Salary Policies:

Compensation Philosophy

The company pays employees' wages with on regular basis, which are also on par with what their competitors pay. Here the compensation might vary with individual, company performance and will be in compliance with all the applicable statutory requirements.

Shoppers Stop applies the same principles to all its employees irrespective of race, color, gender, national origin, ancestry, age, creed, religion, marital status and other factors protected under law.

Paycheck Distribution

The paychecks at Shopper Stop are either directly distributed by the manager or deposited to the savings account of the employee.

Computing Pay

Many corporates including Shopper Stop will compute time on the basis of an eight (8) hour workday or 52 work weeks per year or 12 months' work per year.

Performance and Compensation Reviews

Performance Reviews

In Shoppers Stop, the company wants its employees to raise and be successful in their jobs. The company takes formal reviews to access the employee.

During a formal performance review may cover the following areas like analytical skills, intent to work, key areas of improvements, initiatives, absenteeism etc.

Compensation Reviews

Generally Shoppers Stops employees' compensation review is totally given on the basis of performance reviews. The employee's remuneration not only depends on how he/she is performing, over a time horizon, but also on the review of significant performance events occurred throughout the year. By calculating the overall performance the compensation adjustment will be done.

Equal Employment Opportunity

It is unlawful to discriminate in selection on grounds of sex, sexual orientation, race, religion or belief, age, disability, pregnancy, or trade union membership or non-membership. The only exception to the rules on sex or race discrimination is where there is what is called a 'genuine occupational qualification' (GOQ) , for example in dramatic performances where the role calls for a specific race or sex, where a social worker is required to deal with a particular ethnic group, or where the work is of such an intimate nature that members of the public might object to a member of the opposite sex carrying it out. Discrimination may be direct or indirect. Direct discrimination arises when one applicant is treated less favorably than another for reasons relating to sex, sexual orientation, race, religion or belief, age, or disability. An example would be restricting certain jobs to members of one sex or a particular race.

Indirect discrimination arises when the selection criteria are such that a smaller proportion of one sex or race can comply with them and they are not justified by the requirements of the job. An example would be requiring applicants to take tests not relevant to the job and which would have the effect of putting certain groups of people at a disadvantage - for example, physical lifting tests, which would discriminate against women or those with certain types of disability.


Shoppers Stop gives its employees ample amount of training that is required for performing that job up to expectations. Shoppers Stop believes that training should be a co-ordinated effort that means the employees, who are under training, should have the intent to learn and the trainers should enjoy training. Shoppers Stop always encourages its employees for suggestions and recommendations in this aspect and motivates its employees to gain new skills.

Training at Shoppers Stop include internal training, training on operating procedures, tutoring, external training and other courses.

Healthcare plan

At Shoppers Stop employees will be eligible for private health cover during their employment in accordance with the rules of the company scheme. The scheme operates on terms and conditions that are in force from time to time. The company reserves the right at any time to vary the scale or level of benefits in force. Details and registration documents will be sent to you from head office. Full cover under the scheme will actually commences from the employees' date of acceptance of signed application for scheme membership.

Disciplinary Action

At Shoppers Stop if an event occurs between two employees, then those two employees are counseled by the higher authority and there would be a follow-up review in regard to those employees.

Even after the counseling session if the problem persists then a warning note is sent u both employees and even after if they don't respect the warning note further disciplinary action will be taken and it may include termination of employment.

Office Etiquette & Confidentiality

At Shoppers Stop loyalty is considered as the most important quality an employee should have this loyalty includes not sharing confidential information with outsiders. The sharing of information is done only with the company's stakeholders.

Shoppers Stop goal is to retain its employees for a long time because frequent changes in employees will reduce the morale in the office.

Job description for secretary

Job purpose:

To provide a full secretarial support service to a director

Main activities:

l Type letters, reports and other documents, as required.

l Draft routine correspondence.

l Screen telephone calls, take messages and respond to routine enquiries.

l Maintain a diary of appointments.

l Arrange meetings, travel and accommodation as required.

l Act as receptionist for visitors.

l Open and deal with post.

l Take minutes of meetings.

l Order stationery and office supplies

l Maintain the office filing system and records.

Job description for finance director

Main purpose of job:

Contribute to the attainment of the company's business objectives by providing strategic and financial guidance and by ensuring that the company's financial commitments are met.

Main accountabilities:

l Direct and control finance staff to ensure that they are appropriately motivated and developed and so that they carry out their responsibilities to the required standard.

l Contribute to the achievement of the company's business objectives by providing advice and guidance on financial strategy.

l Provide financial advice and guidance to the company's managers and staff to enable them to achieve their objectives.

l Oversee the preparation of the company's financial accounts to ensure that these are presented accurately and on time.

l Develop and implement an internal audit programme to ensure that the company complies with financial procedures and regulations.

l Develop and maintain all necessary systems, policies and procedures to ensure effective and efficient financial management within the company.

l Monitor external contracts and services provided by suppliers to ensure that these are operating effectively and provide the best value to the company.

l Carry out all necessary actions to ensure that the company meets its financial and legal obligations.