What are the functions of a hospitality manager

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Hotel owners are individuals or corporate entities that own and operate one or more types of hospitality accommodations. There are a number of different types of hotels, each tailored to attract certain consumers. This great diversity in the types of hotels found across the world requires a hotel owner to assume a wide range of responsibilities, especially if the hotel in question is a locally owned establishment.

For every hotel owner, there is the necessity of managing all responsibilities connected with the ownership of the hotel property itself. While he or she may have staff to help with matters such as maintaining the property and buildings, making decisions regarding the landscaping, securing a business license, and making sure all taxes are paid in a timely manner, the ultimate responsibility falls to the owner. It is not unusual for the owner of a hotel franchise to delegate all these and other responsibilities, such as guest relations and the development of amenities for those staying at the hotel, to a management team. For those who operate a small family hotel or motor lodge, it is highly likely that the owner will perform a larger share of the operational tasks personally, sometimes relying on no more than a handful of hotel staff to keep the business functioning.

With an operation like an extended stay hotel, the responsibilities of the hotel owner will expand to making sure additional amenities not found with other types of hotel accommodations are readily available. Many extended stay suites and rooms include at least a galley kitchen, a fact that requires the owner to make sure all the appliances used for food storage and preparation are in proper operating order. The owner may troubleshoot minor issues, such as unclogging drains, but is likely to rely on the services of certified and bonded professionals for more complex issues with the plumbing, power supply, and function of major appliances.

With hotel operations of all types, the hotel owner is responsible for maintaining insurance coverage on all facets of the business. This type ofbusiness insurance helps to protect the business and the owner from any number of situations that could arise. Along with providing resources to help rebuild in the event of a natural disaster or damage to the facility by guests, hotel insurance often provides the owner with protection in the event that a guest is injured on the property. The exact scope of the insurance will vary, taking into account specific factors such as the type of hotel, and where the hotel is located.

Depending on the scope of the operation, the hotel owner may employ a general manager. When this is the case, the general manager is usually responsible for every task that has to do with the day to day operations of the hotel. This includes making sure the rooms are clean and ready for guests, that all amenities offered by the establishment are available, and that the staff is properly supervised. The manager serves as the foundation of the hotel management structure, and is likely to report to the hotel owner on a regular basis.

Function of Ganeral Manager

General manager's position is considered to be one of the top management of a company. General manager is an executive in the managerial committee, whose main responsibility is to oversee all the operations and practices of the organization as a whole. General manager duties are totally different from those of ordinary managers. Their job duties focus on managing every individual process of the company, whereas obligations of an ordinary manager just comprise overseeing a particular practice.

Because of the responsibility of managing all processes altogether and the stress and tension general managers have to go through, they need to have the best qualities and capabilities that are essentially required for running a company in a smooth manner. General managers do not work only in the business sector; they also provide their services in other fields such as hospitality, hotel, tourism, sports, operations, etc. Therefore, the general manager job description may vary, according to the situations and the requirements. These executives work under the supervision of the chief of the company, who may be the Vice President (VP) or the Chief Executive Officer (CEO). Take a look at some of the typical general manager duties.

General Manager Job Duties

General managers are primarily responsible for guiding employees in achieving the goals and ambitions of the organization. They ensure that all processes and practices are working in a proper manner. They discuss with other members of the top management and devise any specific goals, which are to be accomplished within a certain time period. As they oversee all processes, they have to pay minute attention to monthly or quarterly functioning of each individual practices. They need to hire well-experienced and efficient managers for handling the operations of individual practices in a company. They need to train, guide and assist the newly hired process managers, regarding handling daily processes and employee performance. General managers are required to conduct presentations to the higher management pertaining to business, marketing, and advertising strategies, and all other necessary aspects of the company processes. Communicating with clients and attracting new projects to the company for execution and finalization are also important general manager duties. Other job responsibilities include ensuring that every individual department is giving their best possible outputs, and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the organization. They also conduct quarterly, semiannual and yearly general meetings for presenting the profits, gains and achievements of the company.

Function of a manager

A Manager is the person responsible for planning and directing the work of a group of individuals, monitoring their work, and taking corrective action when necessary. For many people, this is their first step into a management career.

Managers may direct workers directly or they may direct several supervisors who direct the workers. The manager must be familiar with the work of all the groups he/she supervises, but does not need to be the best in any or all of the areas. It is more important for the manager to know how to manage the workers than to know how to do their work well.

A manager may have the power to hire or fire employees or to promote them. In larger companies, a manager may only recommends such action to the next level of management. The manager has the authority to change the work assignments of team members.

A manager's title reflects what he/she is responsible for. An Accounting Manager supervises the Accounting function. An Operations Manager is responsible for the operations of the company. The Manager of Design Engineering supervises engineers and support staff engaged in design of a product or service. A Night Manager is responsible for the activities that take place at night. There are many management functions in business and, therefore, many manager titles. Regardless of title, the manager is responsible for planning, directing, monitoring and controlling the people and their work.

Function of assistant manager

Assistant managers are ubiquitous and indispensable in large corporate organizations, which have varied kind of tasks to deal with, due to the large scale of business and management complexity. The position of an assistant manager is an intermediate one in the corporate hierarchy. This article will talk about the gamut of assistant manager duties and responsibilities, in various organizations.

In an organization, without going in to specific type of business, one can say that an assistant manager is an 'assistant' to a general manager, while a 'manager' to team leaders, supervisors and other employees, whom he out ranks in the corporate pyramid. A manager must firstly know how to 'manage' things and an assistant manager, must know how to 'assist' and 'manage'. Assistant manager is an entry level position into the top brass of corporate leadership of a company. They are the smaller fishes in the corporate pond, who must carry out the execution of business policies made by the board! Let us get into assistant manager - job description and see what are the various duties of an assistant manager. 

Assistant Manager Duties and Responsibilities

Let us look into the various assistant manager duties and see what all it takes to make a good assistant manager. An assistant manager may be assigned a specific domain of work, according to his expertise or be given a general domain of work, which encompasses mixed set of responsibilities. In short, the assistant manager duties will vary according to the kind of organization he/she is in and the types and scale of operation of their business. I will present a general set of assistant manager duties irrespective of any business specifics. It may be a retail business, a manufacturing company or a corporate giant. The assistant manger duties here, are presented according to different tasks of corporate management. 

Assistant Manager Duties in Production

An assistant manager in production has a very vital role to play in any manufacturing industry. They have to ensure that the manufacturing process runs smoothly. This involves handling everything from purchasing to shop floor management. Here are the assistant managerial duties in production section:

Take in production orders and convey them to the production team.

Ensure that the production targets are met and there is a balance in supply and demand.

Ensure that the quality standards of product are met.

Handle machinery problems if any.

Give regular production reports to superiors.

Assistant Manager Duties in Marketing and Sales 

An assistant manager profile in marketing and sales management domain, is one of the toughest and most hectic jobs. If one is employed in a manufacturing company, an assistant manager is given the responsibility of marketing and sales of company products in a small area. He/she typically has a huge marketing and sales staff to manage. Here are the assistant manager duties that are usually assigned to such a profile:

See to it that the marketing strategy of the company product is duly implemented and all the tasks related to it are executed by the staff

See to it that the sales targets set for every week are met.

Report to the general manager regarding all the developments in his/her domain.

See to it that the sales team is maintaining a high quality level of service.

Assistant Manager Duties in Human Resource Management 

An assistant manager profile in human resource management or employee management, is all about taking care of every employee and see to it that he is performing to his level best. Be it retail, manufacturing or services, a human resource management job is a tough assignment. Following are the duties of an assistant manager in human resource management profile:

Handling the primary part of screening, recruitment and training of of prospective employees.

Managing all the salary and other work related to employee welfare, as well as performance assessment.

Motivating employees to give their best to the organization.

Report to and take orders from the head human resource manager.

Assistant Manager Duties in Finance

Assistant manager duties in financial management can vary according to the kind of organization. The organization may be a purely financial one, like a bank or the finance/accounts section of a manufacturing company. Here are the generic duties of an assistant manager in finance domain.

Manage day to day sale and purchase accounts of his/her assigned sub-division.

Present a review of the finance requirements and financial status of his/her sub-department to superiors.

Submit quarterly financial reports about performance.

Function of supervisor

Supervisor, being the manager in a direct contact with the operatives, has got multifarious function to perform. The objective behind performance of these functions is to bring stability and soundness in the organization which can be secured through increase in profits which is an end result of higher productivity. Therefore, a supervisor should be concerned with performing the following functions -

Planning and Organizing - Supervisor's basic role is to plan the daily work schedule of the workers by guiding them the nature of their work and also dividing the work amongst the workers according to their interests, aptitudes, skills and interests.

Provision of working conditions - A supervisor plays an important role in the physical setting of the factory and in arranging the physical resources at right place. This involves providing proper sitting place, ventilation, lighting, water facilities etc. to workers. His main responsibility is here to provide healthy and hygienic condition to the workers.

Leadership and Guidance - A supervisor is the leader of workers under him. He leads the workers and influences them to work their best. He also guides the workers by fixing production targets and by providing them instruction and guidelines to achieve those targets.

Motivation - A supervisor plays an important role by providing different incentives to workers to perform better. There are different monetary and non-monetary incentives which can inspire the workers to work better.

Controlling

Controlling is an important function performed by supervisor. This will involve

Recording the actual performance against the time schedule.

Checking of progress of work.

Finding out deviations if any and making solutions

If not independently solved, reporting it to top management.

Linking Pin

A supervisor proves to be a linking pin between management and workers. He communicates the policies of management to workers also passes instructions to them on behalf of management. On the other hand, he has a close contact with the workers and therefore can interact the problems, complaints, suggestions, etc to the management. In this way, he communicates workers problems and brings it to the notice of management.

Grievance Handling 

The supervisor can handle the grievances of the workers effectively for this he has to do the following things :-

He can be in direct touch with workers.

By winning the confidence of the workers by solving their problems.

By taking worker problems on humanitarian grounds.

If he cannot tackle it independently, he can take the help and advice of management to solve it.

Reporting 

A supervisor has got an important role to report about the cost, quality and any such output which can be responsible for increasing productivity. Factors like cost, output, performance, quality, etc can be reported continually to the management.

Introducing new work methods

The supervisor here has to be conscious about the environment of market and competition present. Therefore he can innovate the techniques of production. He can shift the workers into fresh schedules whenever possible. He can also try this best to keep on changing and improving to the physical environment around the workers. This will result in

Higher productivity,

High Morale of Workers,

Satisfying working condition,

Improving human relations,

Higher Profits, and

High Stability

Enforcing Discipline

A supervisor can undertake many steps to maintain discipline in the concern by regulating checks and measures, strictness in orders and instructions, keeping an account of general discipline of factory, implementing penalties and punishments for the indiscipline workers. All these above steps help in improving the overall discipline of the hotel.

List down any fine dining restaurant and explain what were the operation strategy and the new challenges for future growth.

Chefs' Quarter restaurant

The term Fine Dining brings to mind all kinds of images, from crisp white table cloths to waiters in tuxedos. Fine dining, just as the name suggests, offers patrons the finest in food, service and atmosphere. It is also the highest priced type of restaurant you can operate. While you may bring in mucho bucks with a fine dining restaurant you will also pay out more money than if you were running a more casual restaurant, such as a diner or café.

There are three main areas of focus with a fine dining restaurant: the menu, service and atmosphere.

Fine Dining Menu

Many people choose fine dining restaurants for a special occasion, so the food must not disappoint- in either selection or quality. You don't need to feature a huge menu, but it should be interesting, offering unique items that patrons wouldn't find at any other restaurant. Many fine dining restaurants offer prix fixe menus or limited menus that change on a daily or weekly basis. A great benefit of a smaller, rotating menu allows you to buy seasonal items when they are at their peak of freshness. Your chef can also exercise his or her creativity when designing dishes.

Fine dining wine and liquor selections should be on the high end. No Allen's Coffee Brandy or Bud Light needed. Instead, you should carry top shelf liquors and a wide selection of cognacs, brandies and other after-dinner drinks. Your wine list should compliment your menu. Each wine should be paired with individual dishes.

Fine Dining Customer Service

Customer service in a fine dining restaurant is much more attentative than in casual dining establishments. Fine dining service goes far beyond taking an order and delivering food. Many fine dining services include:

• Escorting patrons to the table, holding the chair for women

• Escorting patrons to the restrooms

• Crumbing the table in between courses

• Replacing linen napkins if a patron leaves the table

• Explaining menu items without notes 

• Serving food directly on the plate at the table

All of the details that are expected of a fine dining server require that your staff be rigorously trained. They should be able to answer any and all questions customers may have about a menu or item or wine. They should also be ready to make menu recommendations, if asked. No detail is ever too small to pay attention to in fine dining.

Fine Dining Atmosphere

Fine dining used to be synonymous with snooty French waiters and restaurants with names like "Le Fancy-Smancy" (or something of that ilk). Today fine dining can be in any type of setting and feature a wide variety of cuisine, from ethnic to organic, local fare. Standards you should always include in fine dining are fine china, glassware and flatware (absolutely no paper, plastic, or Styrofoam). While tablecloths are hard to escape in fine dining, the rest of the atmosphere is up to you. You can take the traditional route, with silver candelabras and rose centerpieces, or go for hip and trendy with a bold color scheme and modern furnishings. Music playing subtly in the background should reflect your theme, such as classical for a traditional fine dining restaurant or jazz tunes for something modern. Lighting should also be subtle, leaning toward dim (romantic).

Fine dining requires a lot of attention to detail, but it can pay off in the end when you have reservations months in advance, waiting to eat at your restaurant.

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