The Strategies In Business According To Customers Business Essay


A business should change their strategies according to the customer's needs to satisfy them in a well again manner. A software company should see the new changes in the environment and develop that product in a superior and momentous way which facilitates the people in a novel and gorgeous way. So the following changes regarding new product, new government legislation and employees training for new software development are needed which are discussed in blow with depth and precise manner.

Organizational change occurs when a company makes a transition from its current state to some desired future state. Managing organizational change is the process of planning and implementing change in organizations in such a way as to minimize employee resistance and cost to the organization, while also maximizing the effectiveness of the change effort.

Today's business environment requires companies to undergo changes almost constantly if they are to remain competitive. Factors such as globalization of markets and rapidly evolving technology force businesses to respond in order to survive. Such changes may be relatively minor-as in the case of installing a new software program-or quite major-as in the case of refocusing an overall marketing strategy. "Organizations must change because their environments change, " according to Thomas S. Bateman and Carl P. Zeithaml in their book Management: Function and Strategy. "Today, businesses are bombarded by incredibly high rates of change from a frustratingly large number of sources…. Insidepressures come from top managers and lower-level employees who push for change. Outside pressures come from changes in the legal, competitive, technological, and economic environments."

Lady using a tablet
Lady using a tablet


Essay Writers

Lady Using Tablet

Get your grade
or your money back

using our Essay Writing Service!

Essay Writing Service

Organizational change initiatives often arise out of problems faced by a company. In some cases, however, companies are encouraged to change for other, more positive reasons. "Change commonly occurs because the organization experiences some difficulty, " Bateman and Zeithaml wrote. "But sometimes the most constructive change takes place not because of problems but because of opportunities." The authors used the term "performance gap" to describe the difference between a company's actual performance and the performance of which it is capable. Recognition of a performance gap often provides the impetus for change, as companies strive to improve their performance to expected levels. This sort of gap is also where many entrepreneurs find opportunities to begin new businesses.

1. To exert much effort or energy; endeavor.

2. To struggle or fight forcefully; contend: strive against injustice)

Unfortunately, as Rick Mauer noted in an article for HR Focus, statistics show that many organizational change efforts fail. For example, 50 percent of quality improvement programs fail to meet their goals, and 30 percent of process reengineering efforts are unsuccessful. The most common reason that change efforts fail is that they encounter resistance from employees. Change appears threatening to many people, which makes it difficult to gain their support and commitment to implementing changes. Consequently, the ability to manage change effectively is a highly sought-after skill in managers. Companies need people who can contribute positively to their inevitable change efforts.

Areas of Organizational Change

Bateman and Zeithaml identified four major areas of organizational change: strategy, technology, structure, and people. All four areas are related, and companies often must institute changes in the other areas when they attempt to change one area. The first area, strategy changes, can take place on a large scale-for example, when a company shifts its resources to enter a new line of business-or on a small scale-for example, when a company makes productivity improvements in order to reduce costs. There are three basic stages for a company making a strategic change:1) realizing that the current strategy is no longer suitable for the company's situation; 2) establishing a vision for the company's future direction; and 3) implementing the change and setting up new systems to support it.

Technological changes are often introduced as components of larger strategic changes, although they sometimes take place on their own. An important aspect of changing technology is determining who in the organization will be threatened by the change. To be successful, a technology change must be incorporated into the company's overall systems, and a management structure must be created to support it. Structural changes can also occur due to strategic changes-as in the case where a company decides to acquire another business and must integrate it-as well as due to operational changes or changes in managerial (Of, relating to, or characteristic of a manager or management.)style. For example, a company that wished to implement more participative decision making might need to change its hierarchical structure.

Lady using a tablet
Lady using a tablet


Writing Services

Lady Using Tablet

Always on Time

Marked to Standard

Order Now

People changes can become necessary due to other changes, or sometimes companies simply seek to change workers' attitudes and behaviors in order to increase their effectiveness. "Attempting a strategic change, introducing a new technology, and other changes in the work environment may affect people's attitudes (sometimes in a negative way), " Bateman and Zeithaml wrote. "But management frequently initiates programs with a conscious goal of directly and positively changing the people themselves." In any case, people changes can be the most difficult and important part of the overall change process. The science of organization development was created to deal with changing people on the job through techniques such as education and training, team building, and career planning.

Resistance to Change

A manager trying to implement a change, no matter how small, should expect to encounter some resistance from within the organization. Resistance to change is a normal reaction from people who have become accustomed to a certain way of doing things. Of course, certain situations or tactics can increase resistance. "Individuals, groups, and organizations must be motivated to change. But if people perceive no performance gap or if they consider the gap un-important, they will not have this motivation. Moreover, they will resist changes that others try to introduce, " Bateman and Zeithaml explained.

1. (Frequently practiced, used, or experienced; customary: answered with his accustomed modesty. See synonyms at usual.

2. Being in the habit of: I am accustomed to sleeping late.

3. Having been adapted to the existing environment and conditions: eyes not accustomed to desert sun.)

The authors outlined a number of common reasons that people tend to resist change. These include: inertia, or the tendency of people to become comfortable with the status quo; (The existing condition or state of affairs, as in We don't want to admit more singers to the chorus; we like the status quo. This term, Latin for "state in which," has been used in English since the early 1800s.) timing, as when change efforts are introduced at a time when workers are busy or have a bad relationship with management; surprise, because people's reflex is to resist when they must deal with a sudden, radical change; or peer pressure, which may cause a group to resist due to anti-management feelings even if individual members do not oppose the change. Resistance can also grow out of people's perceptions of how the change will affect them personally. They may resist because they fear that they will lose their jobs or their status, because they do not understand the purpose of the change, or simply because they have a different perspective on the change than management.

Fortunately, Bateman and Zeithaml noted, there are a number of steps managers can take to help overcome resistance to change. One proven method is education and communication. Employees can be informed about both the nature of the change and the logic behind it before it takes place through reports, memos, group presentations, or individual discussions. Another important component of overcoming resistance is inviting employee participation and involvement in both the design and implementation phases of the change effort. "People who are involved in decisions understand them better and are more committed to them, " Bateman and Zeithaml explained. Another possible approach to managing resistance to change is through facilitation and support. Managers should be sure to provide employees with the resources they need to make the change, be supportive of their efforts, listen to their problems with empathy, and accept that their performance level may drop initially.

Some companies manage to overcome resistance to change through negotiation and rewards. They offer employees concrete incentives to ensure their cooperation. Other companies resort to manipulation, or using subtle tactics such as giving a resistance leader a prominent position in the change effort. A final option is coercion,

1. The act or practice of coercing.

2. Power or ability to coerce.

Power used to overcome resistance: compulsion, constraint, duress, force, pressure, strength, violence.

which involves punishing people who resist or using force to ensure their cooperation. Although this method can be useful when speed is of the essence, it can have lingering (Delaying,Drawn out in time; remaining long; protracted; as, a lingering disease.) negative effects on the company. Of course, no method is appropriate to every situation, and a number of different methods may be combined as needed. As Bateman and Zeithaml stated, "Effective change managers are familiar with the various approaches and capable of flexibly applying them according to the situation."


Lady using a tablet
Lady using a tablet

This Essay is

a Student's Work

Lady Using Tablet

This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.

Examples of our work

Customization can provide a competitive advantage and growth. Since the 1980s, 483,000 jobs have been lost in the apparel industry. But as the U.S. apparel industry continues to shrink, Jacquart Fabric Products has been growing at a rate of 18 percent per year.

The key to Jacquart's success is their ability to customize products and deliver them quickly. For instance, the company offers 500 different SKUs of dog beds in hundreds of different colors and materials. From the time of order, they can deliver the custom bed to any town in the U.S. in three days. What Jacquart Fabrics has accomplished is instructive and should be considered by manufacturers trying to survive in many other mature industries that are threatened by foreign competitors.

Techniques for Managing Change Effectively

Managing change effectively requires moving the organization from its current state to a future desired state at minimal cost to the organization. Bateman and Zeithaml identified three steps for managers to follow in implementing organizational change:

1. Diagnose the current state of the organization. This involves identifying problems the company faces, assigning a level of importance to each one, and assessing the kinds of changes needed to solve the problems.

2. Design the desired future state of the organization. This involves picturing the ideal situation for the company after the change is implemented, conveying this vision clearly to everyone involved in the change effort, and designing a means of transition to the new state. An important part of the transition should be maintaining some sort of stability; some things-such as the company's over-all mission or key personnel-should re-main constant in the midst of turmoil (A state of extreme confusion or agitation; commotion or tumult: a country in turmoil over labor strikes) to help reduce people's anxiety.

3. Implement the change. This involves managing the transition effectively. It might be helpful to draw up a plan, allocate resources, and appoint a key person to take charge of the change process. The company's leaders should try to generate enthusiasm for the change by sharing their goals and vision and acting as role models. In some cases, it may be useful to try for small victories first in order to pave the way for later successes.

"Successfully changing an enterprise requires wisdom, prescience, (Knowledge of actions or events before they occur; foresight) energy, persistence, communication, education, training, resources, patience, timing, and the right incentives, " John S. McCallum wrote in the Ivey Business Journal. "Successfully leading and managing change is and will continue to be a front-burner responsibility for executives. Prospects are grim for enterprises that either cannot or will not change. Indeed, no industry member is quite so welcome as the one that steadfastly refuses to keep up."

Further Reading:

Adebanjo, Dotun. "Corporate Restructuring: Managing the Change Problem from Within." Leadership and Organization Development Journal. September 1996.

Austin, Mary Ruth. "Managing Change." Manage. August 1997.

Bateman, Thomas S., and Carl P. Zeithaml. Management: Function and Strategy. Homewood, IL: Irwin, 1990.

Dove, Rick. "The Principles of Change." Automotive Manufacturing and Production. March 1997.

Hurst, David K. "When It Comes to Real Change, Too Much Objectivity May Be Fatal to the Process." Strategy and Leader-ship. March-April 1997.

Maurer, Rick. "Transforming Resistance." HR Focus. October 1997.

McCallum, John S. "The Face Behind Change." Ivey Business Quarterly. Winter 1997.

Recardo, Ronald J. "Overcoming Resistance to Change." National Productivity Review. Spring 1995.

Schwartz, Andrew E. "Eight Guidelines for Managing Change." Supervisory Management. July 1994.

Trahant, Bill, W. Warner Burke, and Richard Koonce. "Twelve Principles of Organizational Transformation." Management Review. September 1997.

Wallington, Patricia M. "Making Change." CIO. April 1, 2000.