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Multinational companies run the business by opening several branches or subsidary in other countries (host countries). In order to create the simultaneous development for the branches arround the world, the parent company usually send their participant employees to the branches located outside the parent countries that need supervision or technical guidances.
For example, the multinational company which has headquarter in parent country might send the employee to the subsidiary company in host country for providing the training related with the implementation of new system to increase the prduction capacity of the machine, because based on the report, production capacity in host country is still below the target.
The training for implementation of new system will take quite a long time which require the participants to stay in host country during the training period. Besides, the participant is also has international assignment to manage the operation in host country and report the result to the parent company. Since there is some international assignment that will take a long time, the participants is allowed to bring their family to the host country. Nowadays, the pre-departure training is not only provided for the participants but also, for the spouse and children because it can help the participants to focus in doing the international assignment without being worried about their family. Therefore, before the participants go to the host countries , they need to have the pre-departure training (PDT).
Pre-departure training is the training provided by parent country to facilitate the participants with several knowledge, skills, and competencies that related with the international assignment and working culture in the host country.
The purpose of PDT is to prepare or give know the participants with the knowledge about the country, their job (the way to business that has different culture), lifestyle, culture in host country. So, the participants will be ready to do their international assignment.
The participant will take six months for language course every Friday, after their lunch until 17.00, they will go to the course before they go to the host country. The pre-departure training will conduct in three days from the work time at one month before they go. They will go arround three months to do the international assignment to the host country (Germany).
Schedule of Pre Departure Training
The start time is 09.00 AM
The end time is 17.00 PM
09.00 - 10.00
Introduction about the pre-departure training
10.00 - 10.30
10.30 - 12.30
Information about the host country
12.30 - 13.30
13.30 - 14.30
Information about their job in host country
14.30 - 17.00
09.00 - 11.00
11.00 - 12.00
Culture shock trainnig
12.00 - 13.00
13.00 - 14.30
14.30 - 15.00
15.00 - 17.00
Guest speaker who already did international assignment
09.00 - 10.00
10.00 - 10.30
10.30 - 12.00
12.00 - 13.00
13.00 - 14.00
14.00 - 16.00
16.00 - 17.00
Information about daily life
17.00 - 17.30
Explanation of Each Form of Pre -Departure Training
Introduction of pre - departure training
In this session, the trainer will explain about the objective of this program, introduction of each other participants, and give know about the schedule of PDT.
Information about the host country
In this session will be explained about population, capital city, climate, currency, language, religion, economy, government, geography, and ethnic of people.
In cultural briefing, the participants will get information about the similarities and the differences of their own cultures and host culture.
Culture shock training
This training will explain about how the participant can minimize culture shock and can solve the culture shock. So, the participant can do the international assignment well.
Logistical information is about meeting etiquette, gift giving etiquette, table manners, relationships and communication, and business etiquette (business meeting etiqutte, business negotiation, dress etiquette). Besides explanation from the trainer, the trainer also can give example that will be actioned by participants.
Information about the job
The purpose of this session is give explanation about the job that should participants do in host country. So, the participant will understand what they should do while arrive in the host country.
The participants will be given a case, then that case will be discussed in group, then the group should have solution for that case. Also, the participants are tried to learn work in group.
Guest speaker who already became expatriate
This guest speaker will share about all his experience when he became expatriate, and there is session of question and answer between the guest speaker and the participants.
Information about daily life
The trainer will explain about preparation for the participants' daily need before they go. For example, about things that will be bring, place for the participants live, phone, hospital, bank, transportation, shopping and entertainment in host country.
The movie is about German movie. The purpose of this session is to show the participants the picture of the daily lives in Germany and how people there interact with each other.
In this session, this training is claims to make people more aware of their own prejudices, and more sensitive to others.
For make the participants not stress, then the trainer will give a game to the participants that game will give a meaning for participant in term of culture.
The participants will learn about the language that used in host country (Germany). The participant will take a language course every Friday after their lunch until 17.00 in the course center, for six month before they go to the host country.
The Material of Information about the host country and logistical information
Location of Germany :Central Europe, bordering Austria 784 km, Belgium 167 km, Czech Republic 646 km, Denmark 68 km, France 451 km, Luxembourg 138 km, Netherlands 577 km, Poland 456 km, Switzerland 334 km.
The capital city is Berlin
The climate :Â Â temperate and marine; cool, cloudy, wet winters and summers; occasional warmÂ
mountain (foehn) wind.
The population of Germany :Â Â 82,424,609 (July 2004 est.)
The ethnic in Germany are German 91.5%, Turkish 2.4%, other 6.1% (made up largely of Greek, Italian, Polish,Â Russian, Serbo-Croatian, Spanish)
In Germany, the Protestant 34%, Roman Catholic 34%, Muslim 3.7%, unaffiliated or other 28.3%
The government isÂ Â federal republic
The official language of Germany isÂ German, with over 95% of the population speaking German as their first language.
The currency of Germany is Euro.
German Society & Culture :
German is good in a planning culture
In many respects, Germans can be considered the masters of planning.Â
This is a culture that prizes forward thinking and knowing what they will be doing at a specific time on a specific day.Â
Careful planning, in one's business and personal life, provides a sense of security.Â
Rules and regulations allow people to know what is expected and plan their life accordingly.
Once the proper way to perform a task is discovered, there is no need to think of doing it any other way.
Germans believe that maintaining clear lines of demarcation between people, places, and things is the surest way to lead a structured and ordered life.Â
Work and personal lives are rigidly divided.Â
There is a proper time for every activity. When the business day ends, you are expected to leave the office. If you must remain after normal closing, it indicates that you did not plan your day properly.
The German Home
Germans take great pride in their homes.Â
They are kept neat and tidy at all times, with everything in its appointed place.
In a culture where most communication is rather formal, the home is the place where one can relax and allow your individualism to shine.Â
Only close friends and relatives are invited into the sanctity of the house, so it is the one place where more informal communication may occur.
There are many unwritten rules surrounding the outward maintenance of one's home.
It is imperative that common areas such as sidewalks, pavements, corridors (in apartments), and steps be kept clean at all times.
Several meeting etiquette :
Greetings are formal.
A quick, firm handshake is the traditional greeting.Â
Titles are very important and denote respect. Use a person's title and their surname until invited to use their first name. You should say Herr or Frau and the person's title and their surname.Â
In general, wait for your host or hostess to introduce you to a group.Â
When entering a room, shake hands with everyone individually, including children.
Gift Giving Etiquette :
If you are invited to a German's house, bring a gift such as chocolates or flowers.
Yellow roses or tea roses are always well received.Â
Do not give red roses as they symbolize romantic intentions.Â
Do not give carnations as they symbolize mourning.Â
Do not give lilies or chrysanthemums as they are used at funerals.Â
If you bring wine, it should be imported, French or Italian. Giving German wines is viewed as meaning you do not think the host will serve a good quality wine.Â
Gifts are usually opened when received.
Dining Etiquette :
If you are invited to a German's house:
Arrive on time as punctuality indicates proper planning. Never arrive early.Â
Never arrive more than 15 minutes later than invited without telephoning to explain you have been detained.Â Â
Send a handwritten thank you note the following day to thank your hostess for her hospitality.
Table manners :
Remain standing until invited to sit down. You may be shown to a particular seat.Â
Table manners are Continental -- the fork is held in the left hand and the knife in the right while eating.Â
Do not begin eating until the hostess starts or someone says 'guten appetit' (good appetite).Â
At a large dinner party, wait for the hostess to place her napkin in her lap before doing so yourself.Â
Do not rest your elbows on the table.Â
Do not cut lettuce in a salad. Fold it using your knife and fork.Â
Cut as much of your food with your fork as possible, since this compliments the cook by indicating the food is tender.Â
Finish everything on your plate.Â
Rolls should be broken apart by hand.Â
Indicate you have finished eating by laying your knife and fork parallel across the right side of your plate, with the fork over the knife.Â
The host gives the first toast.Â
An honoured guest should return the toast later in the meal.Â
The most common toast with wine is 'Zum Wohl!' ('good health').Â
The most common toast with beer is 'Prost!' ('good health').
Relationships & Communications
Germans do not need a personal relationship in order to do business.Â
They will be interested in your academic credentials and the amount of time your company has been in business.Â
Germans display great deference to people in authority, so it is imperative that they understand your level relative to their own.Â
Germans do not have an open-door policy. People often work with their office door closed. Knock and wait to be invited in before entering.Â
German communication is formal.Â
Following the established protocol is critical to building and maintaining business relationships.Â
As a group, Germans are suspicious of hyperbole, promises that sound too good to be true, or displays of emotion.Â
Germans will be direct to the point of bluntness.Â
Expect a great deal of written communication, both to back up decisions and to maintain a record of decisions and discussions.
Business Meeting Etiquette
Appointments are mandatory and should be made 1 to 2 weeks in advance.
Â Letters should be addressed to the top person in the functional area, including the person's name as well as their proper business title.
If you write to schedule an appointment, the letter should be written in German.
Punctuality is taken extremely seriously. If you expect to be delayed, telephone immediately and offer an explanation. It is extremely rude to cancel a meeting at the last minute and it could jeopardize your business relationship.
Meetings are generally formal.Â
Initial meetings are used to get to know each other. They allow your German colleagues to determine if you are trustworthy.Â
Meetings adhere to strict agendas, including starting and ending times.Â
Maintain direct eye contact while speaking.Â
Although English may be spoken, it is a good idea to hire an interpreter so as to avoid any misunderstandings.Â
At the end of a meeting, some Germans signal their approval by rapping their knuckles on the tabletop.
There is a strict protocol to follow when entering a room:
- The eldest or highest ranking person enters the room first.Â
- Men enter before women, if their age and status are roughly equivalent.
Do not sit until invited and told where to sit. There is a rigid protocol to be followed.Â
Meetings adhere to strict agendas, including starting and ending times.
Treat the process with the formality that it deserves.Â
Germany is heavily regulated and extremely bureaucratic.Â
Germans prefer to get down to business and only engage in the briefest of small talk. They will be interested in your credentials.Â
Make sure your printed material is available in both English and German.Â
Contracts are strictly followed.Â
You must be patient and not appear ruffled by the strict adherence to protocol. Germans are detail- oriented and want to understand every innuendo before coming to an agreement.Â
Business is hierarchical. Decision-making is held at the top of the company.Â
Final decisions are translated into rigorous, comprehensive action steps that you can expect will be carried out to the letter.Â
Avoid confrontational behaviour or high- pressure tactics. It can be counterproductive.Â
Once a decision is made, it will not be changed.
Business dress is understated, formal and conservative.
Â Men should wear dark coloured, conservative business suits.Â
Women should wear either business suits or conservative dresses.
Â Do not wear ostentatious jewellery or accessories