The major roles played by operations

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Operations play major roles in any business whether it is product oriented business or service oriented business. Operations are the key tools for success of the businesses. It's helpful to increase the value of the business or service of the organizations. Mostly in any organization business operations are linked with information technology sources. These IT sources are helpful to give faster and good service for the organizations as well customers. So organizations success mostly depends up on the service providing for the people. Because of these reasons organizations are aware of choosing the operations for their business and they are fully focused on managing the operations in the business. These operations are handled by the operational managers of the organization. The business operations are ongoing returning activities involved in running the business smoothly without any threats and work with the purpose of producing the value of customers. For improving the business operations every organization follow the ethics of operations management theories.

Operations management can be defined in many ways. This is ethically designed for improving the systems works for business internally and externally. This improved systems that can create and deliver the firms products and services. Even though organizations take appropriate steps for managing operations in business, many of the cases the operations failed due to lack of poor employee training in managing operations and cause for great losses to both organizations and peoples. Most of the organizations are failed to utilizing the operations properly with poor employee training in managing operations and not concentrate on checking the operation systems before using officially.

Managing operations in any business is critical and most important factors for providing good and quality products and/or services and also get good customer satisfaction.

Stake holder's involvement in organizations:

Stakeholders in a business are any entity that is affected by the operations of that business in some way. The most obvious stakeholders are employees, owners, and customers. Other stakeholders are indirect stakeholders such as competitors, the neighborhood the business is in, the government, and the environment. A stakeholder is any individual or organisation that is affected by the activities of a business. They may have a direct or indirect interest in the business, and may be in contact with the business on a daily basis, or may just occasionally.

Shareholders hold shares in the company - that is they own part of it.

Stakeholders have an interest in the company but do not own it (unless they are shareholders).

Often the aims and objectives of the stakeholders are not the same as shareholders and they come into conflict.

The conflict often arises because while shareholders want short-term profits, the other stakeholders' desires tend to cost money and reduce profits. The owners often have to balance their own wishes against those of the other stakeholders or risk losing their ability to generate future profits (e.g. the workers may go on strike or the customers refuse to buy the company's products).

Who are stake holders?

Stakeholders are groups of people who have an interest in a business organization.

They can be seen as being either external to the organization,

or internal

But some may be both!

Internal stake holders:



Share holders

Staff of the organization

External stake holders:

Customers suppliers

Community and


(BTEC Business,copy right 2007-Biz/ed)

Organizational responsibilities towards its stake holders:

Stake holders are the very important individuals for the organizations. They played a central in the organizational activities. Many of the companies try to increase the stake holders for their smooth survival in the business world.

The following are the organizational responsibilities towards their stake holders.

Stake holder's involvement in decision making

Provide best recognition

Involvement in business operations

Provide complementary benefits

The following are some of the organizational ethical responsibilities towards its stake holders. Many of the organizations found that stake holders are the heart of the organization and they will give moral, financial and political support for the organizations.

The relationship between organization and stake holders of the organization is very important for the business. So most of the organizations are providing many benefits to its stake holders. By providing special recognition and accept their ideas, thoughts, views are consider while the management take any crucial decision in the organization. The stake holder's satisfaction is very important for the organization, the way the organizations are also by providing recognition and other benefits and by considering their views in decision making like in many business operations trying to satisfy the stake holders of the organization.

Technology involvement in organizations:

The present business world is totally adopted by technology. The revolution of technology brought many changes in the business organizations. The technology plays many multiple roles in the business operations. It involves every aspects business operations in the organization. The technology implementation is very helpful as well as beneficial and gives fast and efficient results for the organizations. There are many reasons the organizations are adopted by the technology in their daily business operations.

The following are the elements of the organizations which technology adopted and involved in such areas.


Financial transactions

Business operations

Distributing channels

Marketing areas

Human resource




The technology has adopted every function in the business operations. Without technology involvement no organization can not run its daily operations successfully.

Technology should be our servant not our master:

In the earlier the organizations using the technology for just support to some functional activities in the organizations. The technology is just give support in some functions of the organizations like using machines to produce products and cut some raw materials for producing products. Like in some of the functions the organizations using technology in the organizations.

But in the present business world many of the organizations are adopt the technology in to their operations. Now the organizations have made insolvent the technology in every aspect of the organizations and its business operations. To make the business operations fast and effective the organizations has adopted the technology into their organizations.

The technology has involved in many aspects of the business operations like in production, manufacturing, marketing, human resource planning and financial transactions of the business operations. Almost in every area the technology has adopted in the organizations. Now no organization can not survive the business successfully with out using the technology in their business operations.

But organizations are keep in mind that the technology is only our servant not our master, we can not give a chance to technology to command its business operations. Because the technology is not constant its always changing by the nature of the peoples wants and desires and its changing with generations.

By the above analysis describes that adopting technology is beneficial for the particular time only, after the time changes the technology has automatically changes with the generations. So the technology must be or servant not commander of the business.

Significance of stereotyping and the hallo effect:

Stereo typing and halo effect are tells the persons behavior in the organization. While collecting any data regarding a person in the organization the other people perception towards the particular person behavior in the organization. The stereo typing and halo effect are the important factors to individual's character in the organizational environment. How much work is important to the organizations as well the person character in the organization is important for the organizational behavior of the employees in the organizational environment? For every organization the employee and character is important.

Definition of stereotyping:

A stereo type is standard commencement or representation of a particular group of individual or objects. The stereotyping is the conception of perception towards a particular or specific group of people regarding one community is called stereotyping.

Stereotyping is such a natural human function and is so common that it occasionally functioned in helpful manner.

Characteristics of stereotyping:

Stereotypes are direct expression of values and beliefs.

Its common by members and groups

A stereotype is a standard conception or image of particular group of people.

The following are natural characteristics of stereotypes. The characteristic of stereotype represents the behavior and nature of the stereotypes.

Significance of stereotyping:

Stereotyping is generalization about a person or group of individuals in the community.

The stereo types are the mental cookies they force a simple pattern upon a complex mass and assign number of characteristics in all the members in the group.

Implicit in the simplifying stereotype, and every culture seeks to simplify a complex reality so that it can better determine how best to act in any given circumstance. Stereotyping is such a natural human function and is so common that it occasionally functions in a useful way. For one thing, it is sometimes valuable to create classifications of individuals. The term "freshman" on college campuses brings to mind a popular image of a rather naive newcomer who is not familiar with both the social and intellectual life of a campus. Of course, many freshmen don't fit this narrow picture. Nevertheless, the stereotype of the freshman serves the purpose of encouraging professors to construct introductory courses for those with no experience in the subject matter and it also encourages campus social organizations like fraternities and sororities to sponsor group activities planned especially for campus newcomers.

Implifications of stereotyping:

It is important to see the implifications of the stereotypes is characteristics of any race of people in to the narrow. While talking about the stereotyping of the individuals the negative stereotypes can create a tragic consequences.

The major impification of the stereotyping is not quite as obvious as these actions always. Its neutral stereotypes are some what positive in nature.

The following are the significance and implifications o the stereotyping in practice.

Halo effect:

The halo effect is defined as the transfer of good will or positive feelings about the one individual characters. In other words an effect where by the perception of positive qualities in one thing or in one part gives rise to perception of similar qualities in related things or in whole is called halo effect.

Significance of halo effect:

The halo effect is the mental perception of an individual characters. The halo effect is used in organization while collecting the data regarding the individual behavior of the employee in the organization.

The organizational perspective of halo effect shows much effect on the character of the employee in the company. When the manger collecting the data regarding employee behavior in the organization by asking some in the organization. The collection of individual character in the organization, the organizations believes that the character of the employee is represents the performance of the employee at the work place. These are the major significances of halo effect in the organizations.

Culture of global organization:

Now the business is extended to global level with the revolution of globalization. Many of the companies/organizations have expand their business operations to global level. The global level business is complicated thing, and that has maintained to be very difficult. The companies must aware about global level business operations. The organizations select the managers for global level business operations is a complicated issue in the business. The managers are not interested to do a job in other countries even the organization facilitates everything for employee.

The culture of global business is very different and difficult when compare to the domestic business operations.

The elements in cultural web:



Control systems

Rituals and routines

Organizational structures

The global culture is completely different from to the domestic environment. The following above elements represent the factors of cultural web.

Managers problems in global business:

While a company has expand their business globally the organization need a dynamic managers to manage the business operations successfully. That's the reason the organizations are must aware about the selection of managers for global level business operations.

The managers who they are went for global operations on behalf of organizations; they are facing many problems in other countries in many ways.

Cultural problems: The managers who went for global level business operations; they are facing many problems over there. Mostly many of the manager's problem is culture of the other place. The managers are unable to habituate the culture of the other nation. They are facing many problem with culture and food and language of the other places. They are unable to mingle with multicultural environment.

Communication problems: the major problem for the global level managers is communication problem with local employees. The managers who went for global level operations they faced problems with language of the other country. For the communication gap between the local and non local managers arises. This is harmful to both managers and organizations.

Difficult to manage diverse: the global level managers unable to manage the diverse in the organization lack of proper guidance. When organizations prepare the managers for global operations, they must properly guided by the management. If not its difficult to manage the diverse in the organization.

Power structure: when a manager went for global operations, the managers faced problem with the higher management of the organizations. The managers are faced problems with other countries top management of the same organization.

These are the major problems faced by the managers in the global level business operations. They are unable to managing the diversity in the other nations.